Gently preowned with no flaws found. You’ll receive the exact item pictured. Please make sure to look through all photos for more detail on the items condition. Comes from a smoke free pet friendly home. Most orders are shipped out within 1 business day, but no later than 3 business days. Shipped with care. RETURNS in the United States within 30 days for a refund. We have lots of great reviews, so please do not hesitate to contact us with any questions, concerns, or requests as we would be glad to help. Thank you for your time and support!