EUC - works GREAT! Perfect for tension neck aches, and tension at base of scalp. (I have a massage chair so no longer need this.) This weighs 7.2 lbs so requires extra fees for shipping which is INCLUDED in the price. - Protective clear plastic cover over Mfg plate was just removed for clearer photo as shown above, (but was previously never removed till now). - Discoloration due to heat being stored in attic but hasn’t affected material or function! - Still have User's Manual & all included papers! * These are selling for much higher on eBay with excessively high shipping fees! *