These are brand new. I took them out of the box and they got lost in my closet apparently. The foam shaping inserts are still inside. There are some light scuffs that can be fixed with a leather polish. These are boots that will last you years and years. I love my Kork-Ease shoes! flexible sole and padded footbed provide complete comfort in this block-heel boot that complements a variety of looks. 2" heel (size 8.5) 5 1/2" shaft Lace-up style; side zip closure Cushioned insole Leather upper and lining/rubber sole