Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. New Old Stock. Hardcover. Approx: 5.75”x9”x1” 288pg.. This item is from my resource library inventory collection. Any age, character or imperfection is part of the value. Review pictures carefully as they are part of the description. Item pictured is what you receive. Reasonable Offers Welcome Your positive feedback/Love Notes deeply appreciated & valued. Thank you! Climate Controlled & Smoke Free All Sales Final as is. Size & details provided to make educated decision. Should an item not be to exact fit or liking, you are able to relist the item for sale. Orders ship within 3-5 business days to PM provided address only. Order properly documented & packaged. With Shipping confirmation & tracking information, CARRIER is responsible for ANY & ALL CONDITIONS OR DELAYS.