Hello this product has been open but never used it’s been stored in my closet so there might be some signed of ware on box. If you have any questions please let me know I would be happy to answer:) This is a V-face beauty device designed for facial shaping, featuring a Y-shaped head with four 3D rolling massage heads.It includes a digital display screen and multiple adjustable modes, such as heat levels and massage intensities for lymphatic drainage.The device is wireless and rechargeable, aimed at contouring the jawline, neck, and cheeks to reduce puffiness.