Contracts
- Canada Terms of Service
- Privacy Policy
- Minors Policy
- Seller Policy
- Buyer Policy
- Canada Fee Policy
- Prohibited Items Policy
- Shipping Policy
- Return Policy
- Posh Show Policy
- Canada Terms of Service (French)
- Privacy Policy (French)
- Minors Policy (French)
- Seller Policy (French)
- Buyer Policy (French)
- Canada Fee Policy (French)
- Prohibited Items Policy (French)
- Shipping Policy (French)
- Return Policy (French)
- Posh Show Policy (French)
Canada Terms of Service
Effective December 19th 2023
DownloadTable of Contents
Terms of Service
Effective Date: February 5, 2024
Prior Version: here
Welcome to Poshmark! We are so grateful you have joined our community. For everyone to enjoy the community, we require all of our users to comply with our terms and conditions.
These Terms of Service (the “Terms”) apply to your access to and use of Poshmark’s Service (as defined below). Please read them carefully. We have included annotations in italics for each section to help guide you as you read the Terms. These annotations are not complete summaries, so please read everything.
- Your Acceptance of these Terms
- Eligibility and Your Poshmark Account
- Your Privacy
- Your Use of the Service
- Your Use of Mobile Devices and Other Third Party Software
- Your Content
- Our Intellectual Property Rights
- Intellectual Property Complaints
- Third Party Services and Content
- Your Purchases and Sales
- Limitation of Liability and Warranties
- Indemnification (for Business Users only)
- Disputes with Poshmark (for Business Users only)
- Governing Law and Venue
- Disputes with Other Users
- Suspending, Terminating, and Modifying Your Access
- Changes to This Agreement
- Miscellaneous
- Language
- Our Notices to You and Contact Information
1. Your Acceptance of These Terms
This section describes how these Terms form a binding contract between you and us. If you use the service on behalf of a business, the business also agrees to these Terms.
These Terms are a legally binding contract (“Agreement”) between you (“you” or “your,” individually or the business you represent with each being a “User”) and Poshmark Canada, Inc., with a business address at 301-1040 Hamilton St., Vancouver, BC V6B 2R9 Canada (as applicable “Poshmark,” “we,” “our,” or “us”). If you are acting for purposes other than your personal, family, or household purposes, then you are a business user (“Business User”), and if you are an individual who is not a Business User, you are a consumer user (“Consumer User”). Users include collectively, Business Users and Consumer Users.
By accessing and/or using the Service, you agree to be bound by this Agreement and any policies referenced into this Agreement (which will become part of the Agreement). If you do not agree to abide by all of the terms and conditions in this Agreement, you must not access and/or use the Service. You represent that you have the authority to bind yourself to this Agreement. If you access and/or use the Service on behalf of a business, then you represent that you have authority to bind that business to this Agreement and that the business accepts this Agreement.
This Agreement applies to the Poshmark platform and all related tools, features, and services, including the Poshmark mobile app (on any and all formats or devices), and the website located at https://www.poshmark.ca (the “Service”). The Service provides an online social marketplace where Users can list and sell items (“Items”). Users who purchase Items are “Buyers,” and Users who sell Items are “Sellers.” Users may be both Buyers and Sellers on the Service. By using the Service, Buyers and Sellers enter into a contract for the sale and purchase of Items directly between themselves, and Poshmark is not a party to such sale or purchase.
Please read these Terms carefully as they contain, to the extent legally allowable in your jurisdiction, an agreement to arbitrate as well as other important legal rights, remedies, and information. Some of these provisions may not apply to you (for example, if you are a consumer residing in Quebec).
2. Eligibility and Your Poshmark Account
This section describes who is eligible to use the Service and your responsibilities to protect your password and provide us with accurate information.
a. Minors Must Have Permission to Use the Service
Individuals over the age of 13 and under the age of majority in their province or territory of residence may only use the Service with permission of their parent or guardian as described in our Minors Policy. Individuals under the age of 13 cannot use the Service.
b. Provide Accurate Information
You need to create an account with Poshmark to access and/or use certain features of the Service (“Account”). If you are creating an Account for a business entity, then you represent and warrant that you have the authority to create such Account on behalf of the business entity. You must provide accurate information about your identity and must not provide any false information or impersonate another person or company through your Account. Poshmark reserves the right to verify the account information you provide (“Account Information”). Upon Poshmark’s request, you will promptly provide required documentation, including identification documents, proof of address, or business information. The name on your Account will be considered the Account owner. If you do not provide the information requested or if you provide inaccurate information, Poshmark may, in its sole discretion, terminate your Account.
c. Protect Your Password
You are responsible for maintaining the confidentiality of your password and Account. You agree to immediately notify us of any unauthorized use of your Account or any other breach of Account security.
d. Your Responsibility for Your Account
You are solely responsible for any activity on your Account. If you are a Minor (as defined in our Minors Policy) and sharing the Account with a parent or guardian, then both you and the parent or guardian granting permission on the Account will be responsible for any activity on the Account.
e. Account Transfers
You cannot transfer or assign your Account to a third party without prior written consent from Poshmark. Poshmark may require additional information from you regarding the requested transfer or assignment. You cannot sell or otherwise dispose of your Account under any circumstances.
3. Your Privacy
For information about how we collect, use, share, and otherwise process information about you, see our Privacy Policy.
4. Your Use of the Service
You may only use the Service if you comply with the law and this Agreement. If you do not comply, then we can take certain actions, including termination of your Account or other legal or investigatory action.
a. Your Use of the Service and Interactions with Other Users
By using the Service, you interact with other Users. To the fullest extent permitted by applicable law, you release us from all liability relating to your interactions with other Users. When interacting with other Users, you assume all the risks of your interactions. To the fullest extent permitted by applicable law, you will be solely responsible and liable for your use of the Service, including but not limited to, buying, selling, transacting, and communicating on the Service. All forms of interaction must follow our Community Guidelines.
b. Follow the Agreement and the Law
In connection with using and/or accessing the Service, you agree to comply with this Agreement and all applicable laws, rules, and regulations. Without limiting the foregoing, you will not do any of the following in connection with your use of the Service:
- provide any User Content (as defined below in Section 6), Posts (as defined below in Section 6) or otherwise that are unlawful, harmful, violent illegal, infringing on third party rights, false, misleading, fraudulent, pornographic, libelous, invasive, encouraging money laundering, gambling, or any other unlawful or unwarranted behaviour, or otherwise fail to comply with our Community Guidelines;
- violate any law, rule, or regulation, including any anti-spam, personal information protection, privacy or other restriction, as determined by Poshmark, to the extent permitted by law, in its sole discretion, that may be applicable to your use of the Service;
- create any derivative works of, modify, or reverse engineer any part of the Service;
- interfere with, disrupt, negatively affect, or inhibit other Users from fully enjoying our Service or damage, disable, overburden, put unreasonable load on, or otherwise impair the functioning of the Service infrastructure or the networks connected to the Service;
- promote any illegal activity or enterprise;
- stalk, harass, bully, impersonate or solicit information unrelated to a listed Item from anyone;
- copy, scrape, harvest, crawl or use any technology, software or automated systems to collect any information or data for the Service;
- sell or transmit anything you do not have a right to sell or transmit under law or existing relationship;
- pose a privacy or security risk to the Service or any User;
- infringe anyone’s intellectual property such as by posting counterfeit products for sale through the Service;
- spam any Users with email, junk mail, fraud, schemes, or the like;
- collect or harvest any information or data from Poshmark’s systems or attempt to decipher any transmission to or from the servers running the Service;
- use the contact information of any User of the Service (including Buyers) for any purposes other than in relation to: (a) receiving the Service; and (b) any transactions between Users;
- use the Service in any way that is contrary to Poshmark’s public image, goodwill, or reputation;
- express or imply that any of your statements, activities or causes are endorsed by Poshmark, without Poshmark’s prior written consent in each instance. Notwithstanding the foregoing, a Seller will be entitled to make a factual reference which states that the Seller sells its Items on the Service. All other references (including any commentary on the factual reference mentioned above) will be subject to Poshmark’s prior written consent in each instance;
- create multiple accounts to evade punishment or avoid restrictions;
- transmit or upload viruses, worms, or interfere with the Service; and/or
- take any action or inaction which Poshmark, in its sole judgement, believes is questionable or could cause harm or liability.
Poshmark may investigate, take legal action, or perform any other action it deems necessary or warranted in managing the Service, Content, or Users, including termination of your Account and/or preservation of such information for investigative purposes. Enforcement of this Section 4 is solely at Poshmark’s discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances.
c. Share Your Thoughts and Ideas
We appreciate your thoughts and ideas. You acknowledge and agree that any comments, suggestions, ideas, feedback, or other information about the Service (“Feedback”) provided by you to Poshmark will not be confidential or proprietary, and Poshmark shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
5. Your Use of Mobile Devices and Other Third Party Software
You can access the Service through a mobile device, but you will be responsible for any associated fees from your wireless provider. If you use any third-party software, including, Apple software, in connection with the Service, then you must comply with such third party’s terms and conditions.
a. Your Responsibility for Mobile Fees and Costs
When you access the Service through a mobile device, you may incur a fee for data usage or other associated costs from your wireless provider. You are solely responsible for your use of the Service on your mobile device and your adherence to your wireless provider’s terms and conditions.
b. Your Use of App Store Software Applications
To the extent you access the Service in connection with the Apple App Store, Google Play, or any other similar third-party application marketplace, you acknowledge and agree that these Terms are solely between you and Poshmark and that between the marketplace provider and Poshmark, Poshmark is solely responsible for the Service, content, maintenance, support, and addressing any claims relating thereto, including product liability, legal compliance, and intellectual property infringement. In addition, if you access the Service through our iOS applications, please review the Apple End User License Agreement.
6. Your Content
You are responsible for the Content (as defined below) you post through the Service and represent that you own the Content or have the right to use the Content. While you continue to own all your Content, you license the Content to us for our use, including to operate the Service and for our marketing purposes.
a. Your Content is Your Responsibility
You are solely responsible all information, descriptions, pictures, listings, text, music, videos, streaming video, media, comments, messages, sales, purchases, and any other materials (“Content”) that you upload, post, publish, transmit, display, and/or submit (“Post”) to or through the Service (such Content Posted by Users, excluding Account Information, is referred to as “User Content”). You are solely responsible for all of your User Content, and you understand and agree that all User Content can be shared with other Users and third parties in Poshmark’s sole discretion. Poshmark has no control over or liability for how other Users may use your User Content.
b. You License Your Content to Us
By Posting any User Content, you hereby represent and warrant that you have sufficient rights in the User Content to grant us the below license. By Posting any User Content, you hereby grant to Poshmark and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, transmit, perform, distribute, store, modify, make derivative works of, and otherwise use in any manner, as determined by Poshmark, your User Content in connection with (i) the operation of the Service or any other products or services of Poshmark or (ii) the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed, including publishing your User Content on the Internet or Third Party Services (e.g. Facebook, Twitter, Instagram, blogs, etc.) and allowing other Users to share listings that include your User Content.
c. Your Content Must Not Infringe Intellectual Property Rights
You further represent and warrant that your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. While we are not obligated to review any User Content posted by our Users on our Service, we reserve the right to review any User Content, with or without notice, to prevent or rectify any alleged violations of this Agreement or any applicable law. We may refuse to accept or display the User Content, and we may remove or delete all or any portion of the User Content at any time in our sole discretion, with or without cause. Poshmark will not be responsible for any User Content, including the accuracy, usefulness, safety, or intellectual property rights of or relating to any User Content.
You may be exposed to User Content that you find inaccurate, offensive, indecent, or otherwise objectionable, and you waive any legal or equitable rights or remedies you have or may have against the Poshmark Parties (as defined in Section 11) with respect to such User Content.
d. Your Content Is Public
You understand and agree that (i) the User Content you Post is not confidential and will be treated as non-confidential; (ii) your User Content may be publicly viewable and will be accessible and viewed by third parties; and (iii) Poshmark will not be liable for any treatment of your User Content as public and non-confidential or for the use of your User Content by third parties. You waive all claims with respect to confidentiality of any User Content. If you do not want your User Content to become public and non-confidential, you must not use the Service.
7. Our Intellectual Property Rights
We own our intellectual property. You may only use the Service as authorized in this Agreement and you may not copy, modify, or otherwise use our name and logo.
Poshmark retains all rights to our intellectual property. This includes the Service Content (as defined below) as well as the Poshmark name, logos, product or service names, slogans, trade dress, and any other Poshmark trademarks or service marks (“Poshmark Trademarks”). Other than Third Party Content (as defined below), all Content on the Service including its look and feel (“Service Content”) is owned by Poshmark or its licensors and is protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Poshmark retains all rights to our intellectual property. You agree you will not copy, modify, scrape, distribute, create derivative works, or the like, or do or perform any other action with the Service Content unless explicitly authorized by this Agreement. Any use of the Service, including the Service Content, other than as specifically authorized herein is strictly prohibited. All goodwill generated from the use of Poshmark Trademarks will inure to our exclusive benefit. Any rights not expressly granted herein are reserved by Poshmark. Other company, product, and service names and logos used and displayed via the Service are the property of their respective owners. Reference to any products, services, processes, or other information by company, product, or service names and logos does not constitute or imply endorsement, sponsorship, or recommendation by us.
8. Intellectual Property Complaints
You may notify us if you believe your work has been infringed on the Service.
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others.
If you believe that anything on our Service infringes any of your intellectual property rights, including copyright that you own or control, please use our IP reporting form here or you may notify our designated agent at:
Designated Agent: | Legal Poshmark |
Address: | 203 Redwood Shores Parkway, Floor 8 Redwood City, CA 94065 |
Telephone Number: | 650-262-4771 |
E-Mail Address: | for copyright complaints: copyright@poshmark.com for all other IP complaints: ip@poshmark.com |
If you are submitting a notice under the DMCA, please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our services is infringing, you may be liable to us for certain costs and damages.
9. Third Party Services and Content
You may access or use services or content by third parties when using our Service. Poshmark is not responsible for such third party services or content, and third party services will be governed by such third parties’ terms and conditions and policies.
a. Your Access to Services of Third Parties
The Service may enable you to access certain services that are offered by third party service providers, including through links to third party sites, video, email, telephone communication, and/or other offers outside of the Poshmark platform (“Third Party Services”). For example, social networks you connect your Account to under the Sharing Settings page are Third Party Services. Your dealings and correspondence with third parties and your use of or interaction with any Third Party Services are solely between you and the third party. Poshmark does not control or endorse, and makes no representation or warranties regarding, any Third Party Services, and your access to and use of such Third Party Services is at your own risk. The terms of this Agreement and the Poshmark Privacy Policy do not apply to your use of any such Third Party Services. You are solely responsible for your access and use of such Third Party Services. You should review any applicable terms and/or privacy policies of any Third Party Services before using or sharing information with any Third Party Services. Poshmark may suspend or terminate your ability to access Third Party Services through the Services at any time with or without notice.
The Service may provide you with access to YouTube through an application programming interface, or API. To the extent you access or use YouTube's services through the API you acknowledge and agree to abide by, the YouTube Terms of Service.
b. Third Party and User Content
The Service contains images and descriptions posted by third parties or other Users (“Third Party Content”). Content you access through Third Party Services is also Third Party Content. You acknowledge that Third Party Content may be protected by copyright, patent, trademark, trade secret, and/or other proprietary rights and laws. You agree not to copy, modify, scrape, distribute, create derivative works, or otherwise use the Third Party Content for any purpose other than as explicitly authorized in this Agreement.
Poshmark will not be liable for the Third Party Content or any errors, omissions, inaccuracies, infringement, loss, or damage of any kind related to the Third Party Content. You acknowledge that Poshmark has no obligation to review, screen, inspect, and/or remove any Third Party Content on the Service. However, Poshmark reserves the right to review, screen, inspect, and/or remove any Third Party Content at our sole discretion. You agree that you assume all the risk associated with the use, reliance, condition, accuracy, completeness, or usefulness.
10. Your Purchases and Sales
Buying and selling Items through the Service includes risk, fees, and taxes. Poshmark prohibits certain items from being sold and only allows returns in limited circumstances.
a. Your Risk
You assume certain risks in using a marketplace service such as Poshmark. Poshmark is not a participant in and provides no warranty for any transaction between a buyer and a seller, and Poshmark does not take title of any Items. You acknowledge and agree that Poshmark will not be considered a buyer or seller in any transaction conducted through the Service and that Poshmark is not an auctioneer, consignee, or a shipping carrier. When acting as a Buyer or Seller, you assume all of the risks of selling or purchasing Items through the Service.
b. Sellers
As a Seller, you agree to only Post Items that you have all rights necessary to sell and to describe such Items truthfully, accurately, and completely. Our Seller Policy (which is incorporated by reference into the Agreement) further describes the Seller rights, responsibilities, and fees.
c. Buyers
As a Buyer, you are solely responsible for reading and reviewing an Item’s listing before making an offer for an Item or purchasing an Item. Our Buyer Policy (which is incorporated by reference into this Agreement) further describes Buyer’s rights and responsibilities. Buyers are responsible for all fees as described in the Buyer Policy.
d. Fees
You can register for the Service for free, but Poshmark will charge certain fees for various transactions you may complete through your use of the Service and for certain other services Poshmark may provide as set forth in our Fee Policy. All amounts are quoted in Canadian dollars unless otherwise stated.
e. Fee Modifications
We may change or discontinue, temporarily or permanently, some or all fees for the Service at any time. Such changes will be effective upon our revision of the Fee Policy. Any changes to Fees applicable to or payable by Consumer Users will be subject to notice in accordance with Section 17 of these Terms.
f. Prohibited Items
Poshmark prohibits the listing or sale of any item that is described in our Prohibited Items Policy (which is incorporated by reference into this Agreement), including items that are illegal to sell or violate the rights of third parties such as counterfeit items.
Please refer to our Posh Authenticate Policy for further information on what steps Poshmark takes to help avoid the sale of counterfeit items through the Service and the remedies buyers have in connection with counterfeit items. The brands sold on Poshmark are not affiliated with Poshmark or the Posh Authenticate service, and our team members that assist in providing additional verification through the Posh Authenticate service are not affiliated with or certified by any brand sold on Poshmark.
If after reviewing an item, we have concerns about its authenticity or that it otherwise constitutes a prohibited Item, we may, in our sole discretion, cancel the order. In such cases, we will provide a refund for the full cost of the item and any accompanying shipping costs to the Buyer. Such refund will be the Buyer’s sole remedy for the cancelled order. Sellers will not receive earnings from orders cancelled in accordance with this paragraph. Sellers acknowledge and agree that if such items are in the possession of Poshmark, Poshmark may determine, in its sole discretion, whether to return, retain, destroy or dispose of such cancelled item. If such items are returned to Seller, Seller agrees not to attempt to relist or resell the item through the Service.
g. Purchases
Buyers accept the price offered by a Seller and purchase the Item, or Buyers may make an offer to Sellers to purchase Items from Sellers. Once an offer has been accepted by the Seller, it will be considered a purchase and a binding contract between the Buyer and Seller. The contract to purchase will be between Buyer and Seller and not between either party and Poshmark.
Upon purchasing an Item, a Buyer must remit payment to Poshmark for that Item, including any listed shipping or additional fees. Poshmark is not an auctioneer, a Seller or a shipping carrier.
Poshmark may delay any purchase for purposes of fraud detection or to protect Users from other illegal or wrongful activities. All purchases are final with no returns, refunds, cancellations, or retractions allowed, except where (i) the Buyer cancels an order within three (3) hours of purchase; (ii) the purchase has been cancelled when explicitly permitted by Poshmark or if applicable, a Seller; or (iii) the listing expressly indicates the availability of returns.
h. Payments
Buyers may pay for Items only by using payment methods approved by Poshmark, and Poshmark will receive such payment from the Buyer on behalf of the Seller. By submitting payment information through Poshmark, you authorize Poshmark to securely store that information and charge you for any Items purchased along with all associated taxes, shipping, and other fees. Poshmark reserves the right to request additional information for the purposes of completing any transactions, identity verification, fraud prevention, and any other regulatory and compliance purposes. Funds received by Poshmark from a transaction may, subject to the Fee Policy and your ongoing compliance with Section 18(a), be redeemed by Seller through Poshmark’s permitted third party payment provider(s) or used by the Seller to purchase items listed by other Sellers through the Service.
i. Taxes
Transactions conducted through the Service may be subject to applicable taxes in your jurisdiction which Poshmark will collect from Buyers on behalf of Sellers where legally obligated to do so. In the event Poshmark collects taxes as legally obligated, Poshmark will remit such taxes to applicable taxing authorities on behalf of Sellers. The listed prices for Items do not include taxes, but the taxes will be displayed before a Buyer confirms the purchase. Use of Posh Credit (as defined below) may modify taxes that apply to a Buyer’s purchase. Taxes may be estimated based on offers made on Items but remain subject to change if the final sale price differs from the original offer. Taxes are based on several factors, including price, location, and province, territory, federal applicable rates at time of purchase. Although we may assess estimated taxes upon purchase or sale, you will be ultimately responsible for the verification and reporting of any and all applicable taxes to the appropriate tax authorities, including instances where Poshmark does not collect taxes on your behalf.
j. Shipping
Buyer is responsible for paying for shipping fees as described in our Shipping Policy (which is incorporated by reference into this Agreement).
Poshmark will provide Seller with a prepaid shipping label (“Label”) as detailed in our Shipping Policy. Our Shipping Policy further describes Sellers’ shipping responsibilities. Poshmark reserves the right to discontinue providing Labels to any or all Users at any time and for any reason.
k. Returns
Poshmark may allow you to return an Item in limited circumstances. Please see our Return Policy (which is incorporated by reference into this Agreement) for more details.
l. Poshmark Credit
Poshmark may offer non-redeemable promotional credits to Users, for any reason, at the sole discretion of Poshmark, to be used exclusively for purchases on the Service (“Posh Credits”). Poshmark, in its sole discretion, will determine the requirements, amount, and value of these credits, if any. Posh Credits cannot, unless required by law, be redeemed for cash or cash equivalents, transferred or applied to prior purchases, and cannot be sold, made available to the general public, or acquired via public distribution. Users with suspended accounts will be prohibited from using Posh Credits during suspension. Other restrictions may apply. We may cancel any Posh Credits at any time upon reasonable notice. You may apply Posh Credits when paying for Items, subject to the terms in which we grant such Posh Credits. Poshmark will have no liability to you for any canceled or expired Posh Credits.
11. Limitation of Liability and Warranties
We provide the Service on an “as-is” basis and make no other warranties or representations with respect to the Service or your use of the Service. We have no liability for certain types of damages and limit our liability for certain types of damages.
a. Warranty Disclaimer
YOU UNDERSTAND THAT YOUR USE OF THE SERVICE, INCLUDING ANY CONTENT CONTAINED THEREIN, WILL BE AT YOUR SOLE RISK AND THAT POSHMARK PROVIDES THE SERVICE, INCLUDING ANY CONTENT CONTAINED THEREIN, ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, POSHMARK EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR STATUTORY, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT REGARDING THE SERVICE, ANY CONTENT CONTAINED THEREIN, OR ANY THIRD PARTY SERVICES, MATERIALS, OR ITEMS THAT MAY BE ACCESSED OR PURCHASED THROUGH THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POSHMARK MAKES NO WARRANTY THAT (1) YOU WILL BE ABLE TO SELL OR PURCHASE ANY ITEMS THROUGH THE SERVICE OR THAT THE SERVICE WILL OTHERWISE MEET YOUR EXPECTATIONS OR REQUIREMENTS; (2) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (3) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE COMPLETE, ACCURATE, OR RELIABLE; OR (4) THE QUALITY OF ANY GOODS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.
POSHMARK MAKES NO WARRANTIES OR GUARANTEES OF ANY KIND REGARDING THE ITEMS OFFERED OR SOLD THROUGH THE SERVICE, INCLUDING THE AUTHENTICITY, QUALITY, SAFETY, OR LEGALITY OF SUCH ITEMS, THE TRUTH OR ACCURACY OF ANY LISTINGS, OR THE ABILITY OF BUYERS AND SELLERS TO TRANSACT ANY BUSINESS THROUGH THE SERVICE. YOU ACKNOWLEDGE THAT THE POSH AUTHENTICATE PROGRAM CANNOT PROVIDE AN ABSOLUTE GUARANTEE OF THE AUTHENTICITY OF AN ITEM, BUT RATHER, IT IS A PROMISE THAT THE ITEM HAS PASSED THE REQUIREMENTS OF THE POSH AUTHENTICATE PROCESS (AS DESCRIBED IN OUR POSH AUTHENTICATE POLICY). RECEIVING A REFUND UNDER THE POSH PROTECT POLICY IS A BUYER’S SOLE REMEDY FOR ANY ITEM THAT IS DETERMINED NOT TO BE AUTHENTIC OR OTHERWISE NOT AS DESCRIBED.
b. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU UNDERSTAND AND AGREE THAT IN NO EVENT WILL POSHMARK, OUR SUBSIDIARIES AND AFFILIATES, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, PARTNERS AND EMPLOYEES (THE “POSHMARK PARTIES”) BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL DAMAGES, OR LOST PROFITS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, WHETHER OR NOT A POSHMARK PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICE, ON ANY THEORY OF LIABILITY (INCLUDING CONTRACT; TORT INCLUDING NEGLIGENCE OR OTHERWISE) ARISING OUT OF, IN CONNECTION WITH, OR RESULTING FROM (1) THE USE OR INABILITY TO USE THE SERVICE; (2) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (3) ANY OTHER MATTER RELATED TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF THE POSHMARK PARTIES TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF THE FORM OF THE ACTION, EXCEED THE GREATER AMOUNT OF (1) COMMISSIONS THAT YOU HAVE PAID TO POSHMARK AS A SELLER IN THE SIX (6) MONTHS PRIOR TO THE APPLICABLE CLAIM OR (2) ONE HUNDRED CANADIAN DOLLARS (CDN $100).
THE LIMITATIONS OF THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL MISCONDUCT OF THE POSHMARK PARTIES OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW. Our licensors and service providers will have no liability of any kind under this Agreement. Unless such restriction is prohibited by applicable law, you may not bring any claim under this Agreement more than twelve (12) months after the cause of action arises.
12. Indemnification (for Business Users only)
If we get sued because of something you did, then you agree to defend and indemnify us.
To the maximum extent permitted by applicable law, you agree to release, indemnify, and hold harmless, and upon Poshmark’s request, defend the Poshmark Parties from any legal claims, demands and damages (including reasonable attorney fees) that arise from (i) your actions or inactions; (ii) your use or misuse of our Service; (iii) your breach of the Agreement; (iv) your or your Account’s violation or infringement of someone else’s privacy or intellectual property rights; or (v) your violation of applicable laws.
13. Disputes with Poshmark - Arbitration (for Business Users only)
We hope to resolve any disputes with you amicably, so we strongly encourage you to first contact our support team at support@poshmark.com. If you are a Business User, any unresolved dispute will be settled by binding arbitration.
All disputes arising out of or in connection with this Agreement, or in respect of any legal relationship associated with or derived from this Agreement, will be administered by the ADR Institute of British Columbia and be finally resolved by a single arbitrator. The place of arbitration shall be Vancouver, British Columbia. To the fullest extent permitted by law, the language of the arbitration will be English.
14. Governing Law and Venue
This Agreement and any disputes between you and us will be governed by the laws of the Province of British Columbia, and any disputes not subject to arbitration must be filed in the courts located in Vancouver, British Columbia.
a. For Business Users
The laws of the Province of British Columbia will govern these Terms without regard to its conflict of law provisions, and You agree to the personal and exclusive jurisdiction of and venue in the provincial courts in Vancouver, British Columbia and waive any objection to such jurisdiction or venue.
b. For Consumer Users
The laws of your province or territory of residence will govern these Terms without regard to its conflict of law provisions, and You agree to the personal and exclusive jurisdiction of and venue of the courts of competent jurisdiction in such province or territory.
15. Disputes with Other Users
You will be responsible for your interactions with other Users, and you release Poshmark from any liability or responsibility arising out of disputes with other Users.
We encourage Users to resolve disputes with one another amicably. You are solely responsible for your interactions with other Users, including any purchase or sale transactions. Poshmark has no obligation to resolve disputes between Users, but Poshmark reserves the right to attempt to help Users resolve disputes. You release Poshmark from any claims, demands, and damages arising out of any disputes with other Users. We will not be acting as an arbitrator in relation to any dispute between any Users, and either party to a dispute will be entitled to pursue legal action at any time.
16. Suspending, Terminating, or Modifying your Access
You may terminate your Account at any time. We may suspend or terminate your access to the Service or your Account at our discretion, including if we suspect you are engaging in fraud, abuse, or illegal activity.
a. Termination of your Account by You
You may terminate your Account at any time.
b. Suspension or Termination of your Account by Us
We may suspend or terminate a User’s Account at our discretion without explanation, notice, and liability to Poshmark, including removing and discarding any Items or Content within the Service, for any reason and at any time. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities.
c. Suspension, Termination, or Modification of the Service
Poshmark may suspend, terminate, or modify the Service with or without notice and for any reason, including (i) to hold funds, pending any investigations or other activity necessary to deter fraud; (ii) to address potential illegal activity; or (iii) to otherwise comply with applicable laws and regulations.
d. Effect of Suspension or Termination
The Service will not be accessible or available to Users whose Accounts have been temporarily or permanently suspended or terminated. Any attempts to circumvent any suspensions, terminations, or other enforcement actions by Poshmark are strictly prohibited and may result in additional actions against you and any other users facilitating such circumvention. This includes, but is not limited to, creating new or duplicative accounts or continuing to access the Service from another User’s Account.
Poshmark will have no liability to you or any third party for any suspension or termination of your Account or for any suspension, termination, or modification of the Service.
17. Changes to This Agreement
We may update this Agreement at any time by posting updated Terms. You will be responsible for reviewing the updated Terms. If you do not agree to the updated Terms, then you may not continue to use the Service.
We may update this Agreement, and all related Policies, from time to time by posting updated Terms on the Service. When we make changes to the Terms, we will update the above “Effective Date.” We may provide you additional notice of the changes through the Service or email. Changes will be effective upon posting unless otherwise stated. You are responsible for reviewing the changes, and your continued use of the Service constitutes your acceptance of the updated Terms and the amendment of the Agreement. If we make any material changes, we will notify you in the following ways if you are a Seller or a Buyer:
a. If you are a Seller, the following applies to you:
- Subject to Section 17(a)(iv), Poshmark may update these Terms, and all related Policies, by providing no less than thirty (30) days' advance notice to the Seller in writing (the "Change Notice"), save that if the amendments or additions require the Seller to make technical or commercial adaptations, Poshmark will provide the Seller with such longer notice period, if necessary, as is reasonable in the circumstances (the "Extended Notice Period").
- If you disagree with any amendments, you may terminate this Agreement by contacting us before the expiry of the Change Notice. If you choose to terminate this Agreement in this context, such termination shall take effect within thirty (30) days from the receipt of our notice to you. There is no penalty for terminating in this context.
- You may waive your right to terminate by means of a written statement or clear affirmative action after receipt of the Change Notice. By continuing to use the Poshmark platform after receipt of the Change Notice, unless you have indicated your intention to terminate or if the Extended Notice Period applies, then you shall be deemed to have waived your termination right under this section.
- The requirement for Poshmark to provide advance notice for any amendments or additions to this Agreement under this Section 17 will not apply where:
- Poshmark is subject to a legal or regulatory obligation which requires it to change this Agreement in a manner which does not allow Poshmark to respect the notice period referred to in Section 17(a)(ii); or
- Poshmark has exceptionally changed this Agreement to address an unforeseen and imminent danger related to defending the Poshmark Services, the Poshmark platform or the users of Poshmark from fraud, malware, spam, data breaches, or other cybersecurity risks.
b. If you are a Consumer User, the following applies to you:
- If you have registered an Account with us we will provide you with at least thirty (30) days' advance notice of any such changes (unless the change is due to a change in law or for security reasons, in which case we may need to effect the change on shorter notice).
- If you disagree with any of the changes, you may terminate this Agreement in accordance with your termination rights set forth in the ‘Termination’ section of this Agreement. There is no cost or penalty for terminating in this context.
Please check this Agreement regularly to ensure that you understand the terms and conditions that apply at the time that you access and use the platform and/or Service. You can check the "Last Updated" date at the top of this page to see when the latest version was updated.
18. Miscellaneous
This section describes certain other rights and responsibilities you have under the Agreement.
a. Trade and Economic Sanctions and Export Controls
The Service may be subject to economic and trade sanctions and export control laws in your applicable jurisdiction. You agree that you will not violate such laws, including any requirements applicable under the Export and Import Permits Act (Canada), and that you will be solely responsible for any such violation to the extent permitted by law. You represent that neither you, any business you represent, nor any beneficial owner of you or your business are: (i) a citizen or resident of a geographic area in which access to or use of the Service Is prohibited by applicable law, decree, regulation, treaty, or administrative act; (ii) a citizen or resident of, or located in, a geographic area that is subject to Canadian or other sovereign country sanctions or embargoes; or (ii) an individual, or an individual employed by or associated with an entity, subject to Canadian export control laws and regulations or other economic sanction rules of any sovereign nation, or otherwise ineligible to receive items under applicable law. You agree that if your country of residence or other circumstances change such that the above representations are no longer accurate, that you will immediately cease using the Service.
b. Electronic Communication and Documentation
When you use the Service or send us communications, you agree to communicate with us electronically. This Agreement and any other documents referenced in the Agreement will be considered a “writing” or “in writing” to comply with applicable legal requirements and will be legally enforceable between the parties. Printed versions of this Agreement and the referenced documents will be admissible in any legal proceeding. For clarity, mere use of the Service does not constitute electronic communication.
c. Severability and No Waiver
The unenforceability of any provision of this Agreement will not affect the enforceability of any other provision. If any provision is found to be void, invalid, or unenforceable, then it will be revised and interpreted to accomplish the objectives of such provision to the extent possible under applicable law, and the remaining provisions will continue in full force and effect. Our non-enforcement of any provision of this Agreement or under applicable law will not be construed as our waiver of any enforcement rights under the same or different circumstances at any time in the future. We reserve all rights under applicable law.
d. Headings and Interpretation
The headings and sub-headings in this Agreement are included for reference purposes only and will not affect the meaning or interpretation of this Agreement in any way. The words “include,” “includes,” or “including” will be deemed to be followed by “without limitation.” This Agreement will be construed without regard to any presumption or rule requiring construction or interpretation against the drafting party.
19. Language (for users in the Province of Quebec)
You acknowledge and agree that a French version of these Terms and related documents has been made available to you and that you have expressly requested to be bound by the English version. Vous reconnaissez et convenez qu’une version en langue française des présentes Conditions d’utilisation et de tous les documents qui s’y rapportent vous a été remise et que vous avez expressément requis d’être lié par la version en langue anglaise.
20. Our Notices to You and Contact Information
This section describes how and where Poshmark and you may contact each other.
Notices
You agree that we will provide notices and messages to you within the Service or if required, via email or regular mail. You may provide Poshmark notice, and such notice will be deemed provided once received by Poshmark, addressed via mail to the address noted in the below “Contact Us” section.
Contact Us
Please contact us with any questions or comments about the Service at:
Poshmark Canada, Inc.
301-1040 Hamilton St.
Vancouver, BC V6B 2R9
If you have any questions about these Terms or would like to report a violation of these Terms, please contact us at support@poshmark.com.
Effective December 19th 2023 to December 19th 2023
DownloadTable of Contents
Terms of Service
Effective Date: February 5, 2024
Prior Version: here
Welcome to Poshmark! We are so grateful you have joined our community. For everyone to enjoy the community, we require all of our users to comply with our terms and conditions.
These Terms of Service (the “Terms”) apply to your access to and use of Poshmark’s Service (as defined below). Please read them carefully. We have included annotations in italics for each section to help guide you as you read the Terms. These annotations are not complete summaries, so please read everything.
- Your Acceptance of these Terms
- Eligibility and Your Poshmark Account
- Your Privacy
- Your Use of the Service
- Your Use of Mobile Devices and Other Third Party Software
- Your Content
- Our Intellectual Property Rights
- Intellectual Property Complaints
- Third Party Services and Content
- Your Purchases and Sales
- Limitation of Liability and Warranties
- Indemnification (for Business Users only)
- Disputes with Poshmark (for Business Users only)
- Governing Law and Venue
- Disputes with Other Users
- Suspending, Terminating, and Modifying Your Access
- Changes to This Agreement
- Miscellaneous
- Language
- Our Notices to You and Contact Information
1. Your Acceptance of These Terms
This section describes how these Terms form a binding contract between you and us. If you use the service on behalf of a business, the business also agrees to these Terms.
These Terms are a legally binding contract (“Agreement”) between you (“you” or “your,” individually or the business you represent with each being a “User”) and Poshmark Canada, Inc., with a business address at 301-1040 Hamilton St., Vancouver, BC V6B 2R9 Canada (as applicable “Poshmark,” “we,” “our,” or “us”). If you are acting for purposes other than your personal, family, or household purposes, then you are a business user (“Business User”), and if you are an individual who is not a Business User, you are a consumer user (“Consumer User”). Users include collectively, Business Users and Consumer Users.
By accessing and/or using the Service, you agree to be bound by this Agreement and any policies referenced into this Agreement (which will become part of the Agreement). If you do not agree to abide by all of the terms and conditions in this Agreement, you must not access and/or use the Service. You represent that you have the authority to bind yourself to this Agreement. If you access and/or use the Service on behalf of a business, then you represent that you have authority to bind that business to this Agreement and that the business accepts this Agreement.
This Agreement applies to the Poshmark platform and all related tools, features, and services, including the Poshmark mobile app (on any and all formats or devices), and the website located at https://www.poshmark.ca (the “Service”). The Service provides an online social marketplace where Users can list and sell items (“Items”). Users who purchase Items are “Buyers,” and Users who sell Items are “Sellers.” Users may be both Buyers and Sellers on the Service. By using the Service, Buyers and Sellers enter into a contract for the sale and purchase of Items directly between themselves, and Poshmark is not a party to such sale or purchase.
Please read these Terms carefully as they contain, to the extent legally allowable in your jurisdiction, an agreement to arbitrate as well as other important legal rights, remedies, and information. Some of these provisions may not apply to you (for example, if you are a consumer residing in Quebec).
2. Eligibility and Your Poshmark Account
This section describes who is eligible to use the Service and your responsibilities to protect your password and provide us with accurate information.
a. Minors Must Have Permission to Use the Service
Individuals over the age of 13 and under the age of majority in their province or territory of residence may only use the Service with permission of their parent or guardian as described in our Minors Policy. Individuals under the age of 13 cannot use the Service.
b. Provide Accurate Information
You need to create an account with Poshmark to access and/or use certain features of the Service (“Account”). If you are creating an Account for a business entity, then you represent and warrant that you have the authority to create such Account on behalf of the business entity. You must provide accurate information about your identity and must not provide any false information or impersonate another person or company through your Account. Poshmark reserves the right to verify the account information you provide (“Account Information”). Upon Poshmark’s request, you will promptly provide required documentation, including identification documents, proof of address, or business information. The name on your Account will be considered the Account owner. If you do not provide the information requested or if you provide inaccurate information, Poshmark may, in its sole discretion, terminate your Account.
c. Protect Your Password
You are responsible for maintaining the confidentiality of your password and Account. You agree to immediately notify us of any unauthorized use of your Account or any other breach of Account security.
d. Your Responsibility for Your Account
You are solely responsible for any activity on your Account. If you are a Minor (as defined in our Minors Policy) and sharing the Account with a parent or guardian, then both you and the parent or guardian granting permission on the Account will be responsible for any activity on the Account.
e. Account Transfers
You cannot transfer or assign your Account to a third party without prior written consent from Poshmark. Poshmark may require additional information from you regarding the requested transfer or assignment. You cannot sell or otherwise dispose of your Account under any circumstances.
3. Your Privacy
For information about how we collect, use, share, and otherwise process information about you, see our Privacy Policy.
4. Your Use of the Service
You may only use the Service if you comply with the law and this Agreement. If you do not comply, then we can take certain actions, including termination of your Account or other legal or investigatory action.
a. Your Use of the Service and Interactions with Other Users
By using the Service, you interact with other Users. To the fullest extent permitted by applicable law, you release us from all liability relating to your interactions with other Users. When interacting with other Users, you assume all the risks of your interactions. To the fullest extent permitted by applicable law, you will be solely responsible and liable for your use of the Service, including but not limited to, buying, selling, transacting, and communicating on the Service. All forms of interaction must follow our Community Guidelines.
b. Follow the Agreement and the Law
In connection with using and/or accessing the Service, you agree to comply with this Agreement and all applicable laws, rules, and regulations. Without limiting the foregoing, you will not do any of the following in connection with your use of the Service:
- provide any User Content (as defined below in Section 6), Posts (as defined below in Section 6) or otherwise that are unlawful, harmful, violent illegal, infringing on third party rights, false, misleading, fraudulent, pornographic, libelous, invasive, encouraging money laundering, gambling, or any other unlawful or unwarranted behaviour, or otherwise fail to comply with our Community Guidelines;
- violate any law, rule, or regulation, including any anti-spam, personal information protection, privacy or other restriction, as determined by Poshmark, to the extent permitted by law, in its sole discretion, that may be applicable to your use of the Service;
- create any derivative works of, modify, or reverse engineer any part of the Service;
- interfere with, disrupt, negatively affect, or inhibit other Users from fully enjoying our Service or damage, disable, overburden, put unreasonable load on, or otherwise impair the functioning of the Service infrastructure or the networks connected to the Service;
- promote any illegal activity or enterprise;
- stalk, harass, bully, impersonate or solicit information unrelated to a listed Item from anyone;
- copy, scrape, harvest, crawl or use any technology, software or automated systems to collect any information or data for the Service;
- sell or transmit anything you do not have a right to sell or transmit under law or existing relationship;
- pose a privacy or security risk to the Service or any User;
- infringe anyone’s intellectual property such as by posting counterfeit products for sale through the Service;
- spam any Users with email, junk mail, fraud, schemes, or the like;
- collect or harvest any information or data from Poshmark’s systems or attempt to decipher any transmission to or from the servers running the Service;
- use the contact information of any User of the Service (including Buyers) for any purposes other than in relation to: (a) receiving the Service; and (b) any transactions between Users;
- use the Service in any way that is contrary to Poshmark’s public image, goodwill, or reputation;
- express or imply that any of your statements, activities or causes are endorsed by Poshmark, without Poshmark’s prior written consent in each instance. Notwithstanding the foregoing, a Seller will be entitled to make a factual reference which states that the Seller sells its Items on the Service. All other references (including any commentary on the factual reference mentioned above) will be subject to Poshmark’s prior written consent in each instance;
- create multiple accounts to evade punishment or avoid restrictions;
- transmit or upload viruses, worms, or interfere with the Service; and/or
- take any action or inaction which Poshmark, in its sole judgement, believes is questionable or could cause harm or liability.
Poshmark may investigate, take legal action, or perform any other action it deems necessary or warranted in managing the Service, Content, or Users, including termination of your Account and/or preservation of such information for investigative purposes. Enforcement of this Section 4 is solely at Poshmark’s discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances.
c. Share Your Thoughts and Ideas
We appreciate your thoughts and ideas. You acknowledge and agree that any comments, suggestions, ideas, feedback, or other information about the Service (“Feedback”) provided by you to Poshmark will not be confidential or proprietary, and Poshmark shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
5. Your Use of Mobile Devices and Other Third Party Software
You can access the Service through a mobile device, but you will be responsible for any associated fees from your wireless provider. If you use any third-party software, including, Apple software, in connection with the Service, then you must comply with such third party’s terms and conditions.
a. Your Responsibility for Mobile Fees and Costs
When you access the Service through a mobile device, you may incur a fee for data usage or other associated costs from your wireless provider. You are solely responsible for your use of the Service on your mobile device and your adherence to your wireless provider’s terms and conditions.
b. Your Use of App Store Software Applications
To the extent you access the Service in connection with the Apple App Store, Google Play, or any other similar third-party application marketplace, you acknowledge and agree that these Terms are solely between you and Poshmark and that between the marketplace provider and Poshmark, Poshmark is solely responsible for the Service, content, maintenance, support, and addressing any claims relating thereto, including product liability, legal compliance, and intellectual property infringement. In addition, if you access the Service through our iOS applications, please review the Apple End User License Agreement.
6. Your Content
You are responsible for the Content (as defined below) you post through the Service and represent that you own the Content or have the right to use the Content. While you continue to own all your Content, you license the Content to us for our use, including to operate the Service and for our marketing purposes.
a. Your Content is Your Responsibility
You are solely responsible all information, descriptions, pictures, listings, text, music, videos, streaming video, media, comments, messages, sales, purchases, and any other materials (“Content”) that you upload, post, publish, transmit, display, and/or submit (“Post”) to or through the Service (such Content Posted by Users, excluding Account Information, is referred to as “User Content”). You are solely responsible for all of your User Content, and you understand and agree that all User Content can be shared with other Users and third parties in Poshmark’s sole discretion. Poshmark has no control over or liability for how other Users may use your User Content.
b. You License Your Content to Us
By Posting any User Content, you hereby represent and warrant that you have sufficient rights in the User Content to grant us the below license. By Posting any User Content, you hereby grant to Poshmark and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, transmit, perform, distribute, store, modify, make derivative works of, and otherwise use in any manner, as determined by Poshmark, your User Content in connection with (i) the operation of the Service or any other products or services of Poshmark or (ii) the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed, including publishing your User Content on the Internet or Third Party Services (e.g. Facebook, Twitter, Instagram, blogs, etc.) and allowing other Users to share listings that include your User Content.
c. Your Content Must Not Infringe Intellectual Property Rights
You further represent and warrant that your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. While we are not obligated to review any User Content posted by our Users on our Service, we reserve the right to review any User Content, with or without notice, to prevent or rectify any alleged violations of this Agreement or any applicable law. We may refuse to accept or display the User Content, and we may remove or delete all or any portion of the User Content at any time in our sole discretion, with or without cause. Poshmark will not be responsible for any User Content, including the accuracy, usefulness, safety, or intellectual property rights of or relating to any User Content.
You may be exposed to User Content that you find inaccurate, offensive, indecent, or otherwise objectionable, and you waive any legal or equitable rights or remedies you have or may have against the Poshmark Parties (as defined in Section 11) with respect to such User Content.
d. Your Content Is Public
You understand and agree that (i) the User Content you Post is not confidential and will be treated as non-confidential; (ii) your User Content may be publicly viewable and will be accessible and viewed by third parties; and (iii) Poshmark will not be liable for any treatment of your User Content as public and non-confidential or for the use of your User Content by third parties. You waive all claims with respect to confidentiality of any User Content. If you do not want your User Content to become public and non-confidential, you must not use the Service.
7. Our Intellectual Property Rights
We own our intellectual property. You may only use the Service as authorized in this Agreement and you may not copy, modify, or otherwise use our name and logo.
Poshmark retains all rights to our intellectual property. This includes the Service Content (as defined below) as well as the Poshmark name, logos, product or service names, slogans, trade dress, and any other Poshmark trademarks or service marks (“Poshmark Trademarks”). Other than Third Party Content (as defined below), all Content on the Service including its look and feel (“Service Content”) is owned by Poshmark or its licensors and is protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Poshmark retains all rights to our intellectual property. You agree you will not copy, modify, scrape, distribute, create derivative works, or the like, or do or perform any other action with the Service Content unless explicitly authorized by this Agreement. Any use of the Service, including the Service Content, other than as specifically authorized herein is strictly prohibited. All goodwill generated from the use of Poshmark Trademarks will inure to our exclusive benefit. Any rights not expressly granted herein are reserved by Poshmark. Other company, product, and service names and logos used and displayed via the Service are the property of their respective owners. Reference to any products, services, processes, or other information by company, product, or service names and logos does not constitute or imply endorsement, sponsorship, or recommendation by us.
8. Intellectual Property Complaints
You may notify us if you believe your work has been infringed on the Service.
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others.
If you believe that anything on our Service infringes any of your intellectual property rights, including copyright that you own or control, please use our IP reporting form here or you may notify our designated agent at:
Designated Agent: | Legal Poshmark |
Address: | 203 Redwood Shores Parkway, Floor 8 Redwood City, CA 94065 |
Telephone Number: | 650-262-4771 |
E-Mail Address: | for copyright complaints: copyright@poshmark.com for all other IP complaints: ip@poshmark.com |
If you are submitting a notice under the DMCA, please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our services is infringing, you may be liable to us for certain costs and damages.
9. Third Party Services and Content
You may access or use services or content by third parties when using our Service. Poshmark is not responsible for such third party services or content, and third party services will be governed by such third parties’ terms and conditions and policies.
a. Your Access to Services of Third Parties
The Service may enable you to access certain services that are offered by third party service providers, including through links to third party sites, video, email, telephone communication, and/or other offers outside of the Poshmark platform (“Third Party Services”). For example, social networks you connect your Account to under the Sharing Settings page are Third Party Services. Your dealings and correspondence with third parties and your use of or interaction with any Third Party Services are solely between you and the third party. Poshmark does not control or endorse, and makes no representation or warranties regarding, any Third Party Services, and your access to and use of such Third Party Services is at your own risk. The terms of this Agreement and the Poshmark Privacy Policy do not apply to your use of any such Third Party Services. You are solely responsible for your access and use of such Third Party Services. You should review any applicable terms and/or privacy policies of any Third Party Services before using or sharing information with any Third Party Services. Poshmark may suspend or terminate your ability to access Third Party Services through the Services at any time with or without notice.
The Service may provide you with access to YouTube through an application programming interface, or API. To the extent you access or use YouTube's services through the API you acknowledge and agree to abide by, the YouTube Terms of Service.
b. Third Party and User Content
The Service contains images and descriptions posted by third parties or other Users (“Third Party Content”). Content you access through Third Party Services is also Third Party Content. You acknowledge that Third Party Content may be protected by copyright, patent, trademark, trade secret, and/or other proprietary rights and laws. You agree not to copy, modify, scrape, distribute, create derivative works, or otherwise use the Third Party Content for any purpose other than as explicitly authorized in this Agreement.
Poshmark will not be liable for the Third Party Content or any errors, omissions, inaccuracies, infringement, loss, or damage of any kind related to the Third Party Content. You acknowledge that Poshmark has no obligation to review, screen, inspect, and/or remove any Third Party Content on the Service. However, Poshmark reserves the right to review, screen, inspect, and/or remove any Third Party Content at our sole discretion. You agree that you assume all the risk associated with the use, reliance, condition, accuracy, completeness, or usefulness.
10. Your Purchases and Sales
Buying and selling Items through the Service includes risk, fees, and taxes. Poshmark prohibits certain items from being sold and only allows returns in limited circumstances.
a. Your Risk
You assume certain risks in using a marketplace service such as Poshmark. Poshmark is not a participant in and provides no warranty for any transaction between a buyer and a seller, and Poshmark does not take title of any Items. You acknowledge and agree that Poshmark will not be considered a buyer or seller in any transaction conducted through the Service and that Poshmark is not an auctioneer, consignee, or a shipping carrier. When acting as a Buyer or Seller, you assume all of the risks of selling or purchasing Items through the Service.
b. Sellers
As a Seller, you agree to only Post Items that you have all rights necessary to sell and to describe such Items truthfully, accurately, and completely. Our Seller Policy (which is incorporated by reference into the Agreement) further describes the Seller rights, responsibilities, and fees.
c. Buyers
As a Buyer, you are solely responsible for reading and reviewing an Item’s listing before making an offer for an Item or purchasing an Item. Our Buyer Policy (which is incorporated by reference into this Agreement) further describes Buyer’s rights and responsibilities. Buyers are responsible for all fees as described in the Buyer Policy.
d. Fees
You can register for the Service for free, but Poshmark will charge certain fees for various transactions you may complete through your use of the Service and for certain other services Poshmark may provide as set forth in our Fee Policy. All amounts are quoted in Canadian dollars unless otherwise stated.
e. Fee Modifications
We may change or discontinue, temporarily or permanently, some or all fees for the Service at any time. Such changes will be effective upon our revision of the Fee Policy. Any changes to Fees applicable to or payable by Consumer Users will be subject to notice in accordance with Section 17 of these Terms.
f. Prohibited Items
Poshmark prohibits the listing or sale of any item that is described in our Prohibited Items Policy (which is incorporated by reference into this Agreement), including items that are illegal to sell or violate the rights of third parties such as counterfeit items.
Please refer to our Posh Authenticate Policy for further information on what steps Poshmark takes to help avoid the sale of counterfeit items through the Service and the remedies buyers have in connection with counterfeit items. The brands sold on Poshmark are not affiliated with Poshmark or the Posh Authenticate service, and our team members that assist in providing additional verification through the Posh Authenticate service are not affiliated with or certified by any brand sold on Poshmark.
If after reviewing an item, we have concerns about its authenticity or that it otherwise constitutes a prohibited Item, we may, in our sole discretion, cancel the order. In such cases, we will provide a refund for the full cost of the item and any accompanying shipping costs to the Buyer. Such refund will be the Buyer’s sole remedy for the cancelled order. Sellers will not receive earnings from orders cancelled in accordance with this paragraph. Sellers acknowledge and agree that if such items are in the possession of Poshmark, Poshmark may determine, in its sole discretion, whether to return, retain, destroy or dispose of such cancelled item. If such items are returned to Seller, Seller agrees not to attempt to relist or resell the item through the Service.
g. Purchases
Buyers accept the price offered by a Seller and purchase the Item, or Buyers may make an offer to Sellers to purchase Items from Sellers. Once an offer has been accepted by the Seller, it will be considered a purchase and a binding contract between the Buyer and Seller. The contract to purchase will be between Buyer and Seller and not between either party and Poshmark.
Upon purchasing an Item, a Buyer must remit payment to Poshmark for that Item, including any listed shipping or additional fees. Poshmark is not an auctioneer, a Seller or a shipping carrier.
Poshmark may delay any purchase for purposes of fraud detection or to protect Users from other illegal or wrongful activities. All purchases are final with no returns, refunds, cancellations, or retractions allowed, except where (i) the Buyer cancels an order within three (3) hours of purchase; (ii) the purchase has been cancelled when explicitly permitted by Poshmark or if applicable, a Seller; or (iii) the listing expressly indicates the availability of returns.
h. Payments
Buyers may pay for Items only by using payment methods approved by Poshmark, and Poshmark will receive such payment from the Buyer on behalf of the Seller. By submitting payment information through Poshmark, you authorize Poshmark to securely store that information and charge you for any Items purchased along with all associated taxes, shipping, and other fees. Poshmark reserves the right to request additional information for the purposes of completing any transactions, identity verification, fraud prevention, and any other regulatory and compliance purposes. Funds received by Poshmark from a transaction may, subject to the Fee Policy and your ongoing compliance with Section 18(a), be redeemed by Seller through Poshmark’s permitted third party payment provider(s) or used by the Seller to purchase items listed by other Sellers through the Service.
i. Taxes
Transactions conducted through the Service may be subject to applicable taxes in your jurisdiction which Poshmark will collect from Buyers on behalf of Sellers where legally obligated to do so. In the event Poshmark collects taxes as legally obligated, Poshmark will remit such taxes to applicable taxing authorities on behalf of Sellers. The listed prices for Items do not include taxes, but the taxes will be displayed before a Buyer confirms the purchase. Use of Posh Credit (as defined below) may modify taxes that apply to a Buyer’s purchase. Taxes may be estimated based on offers made on Items but remain subject to change if the final sale price differs from the original offer. Taxes are based on several factors, including price, location, and province, territory, federal applicable rates at time of purchase. Although we may assess estimated taxes upon purchase or sale, you will be ultimately responsible for the verification and reporting of any and all applicable taxes to the appropriate tax authorities, including instances where Poshmark does not collect taxes on your behalf.
j. Shipping
Buyer is responsible for paying for shipping fees as described in our Shipping Policy (which is incorporated by reference into this Agreement).
Poshmark will provide Seller with a prepaid shipping label (“Label”) as detailed in our Shipping Policy. Our Shipping Policy further describes Sellers’ shipping responsibilities. Poshmark reserves the right to discontinue providing Labels to any or all Users at any time and for any reason.
k. Returns
Poshmark may allow you to return an Item in limited circumstances. Please see our Return Policy (which is incorporated by reference into this Agreement) for more details.
l. Poshmark Credit
Poshmark may offer non-redeemable promotional credits to Users, for any reason, at the sole discretion of Poshmark, to be used exclusively for purchases on the Service (“Posh Credits”). Poshmark, in its sole discretion, will determine the requirements, amount, and value of these credits, if any. Posh Credits cannot, unless required by law, be redeemed for cash or cash equivalents, transferred or applied to prior purchases, and cannot be sold, made available to the general public, or acquired via public distribution. Users with suspended accounts will be prohibited from using Posh Credits during suspension. Other restrictions may apply. We may cancel any Posh Credits at any time upon reasonable notice. You may apply Posh Credits when paying for Items, subject to the terms in which we grant such Posh Credits. Poshmark will have no liability to you for any canceled or expired Posh Credits.
11. Limitation of Liability and Warranties
We provide the Service on an “as-is” basis and make no other warranties or representations with respect to the Service or your use of the Service. We have no liability for certain types of damages and limit our liability for certain types of damages.
a. Warranty Disclaimer
YOU UNDERSTAND THAT YOUR USE OF THE SERVICE, INCLUDING ANY CONTENT CONTAINED THEREIN, WILL BE AT YOUR SOLE RISK AND THAT POSHMARK PROVIDES THE SERVICE, INCLUDING ANY CONTENT CONTAINED THEREIN, ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, POSHMARK EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR STATUTORY, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT REGARDING THE SERVICE, ANY CONTENT CONTAINED THEREIN, OR ANY THIRD PARTY SERVICES, MATERIALS, OR ITEMS THAT MAY BE ACCESSED OR PURCHASED THROUGH THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POSHMARK MAKES NO WARRANTY THAT (1) YOU WILL BE ABLE TO SELL OR PURCHASE ANY ITEMS THROUGH THE SERVICE OR THAT THE SERVICE WILL OTHERWISE MEET YOUR EXPECTATIONS OR REQUIREMENTS; (2) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (3) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE COMPLETE, ACCURATE, OR RELIABLE; OR (4) THE QUALITY OF ANY GOODS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.
POSHMARK MAKES NO WARRANTIES OR GUARANTEES OF ANY KIND REGARDING THE ITEMS OFFERED OR SOLD THROUGH THE SERVICE, INCLUDING THE AUTHENTICITY, QUALITY, SAFETY, OR LEGALITY OF SUCH ITEMS, THE TRUTH OR ACCURACY OF ANY LISTINGS, OR THE ABILITY OF BUYERS AND SELLERS TO TRANSACT ANY BUSINESS THROUGH THE SERVICE. YOU ACKNOWLEDGE THAT THE POSH AUTHENTICATE PROGRAM CANNOT PROVIDE AN ABSOLUTE GUARANTEE OF THE AUTHENTICITY OF AN ITEM, BUT RATHER, IT IS A PROMISE THAT THE ITEM HAS PASSED THE REQUIREMENTS OF THE POSH AUTHENTICATE PROCESS (AS DESCRIBED IN OUR POSH AUTHENTICATE POLICY). RECEIVING A REFUND UNDER THE POSH PROTECT POLICY IS A BUYER’S SOLE REMEDY FOR ANY ITEM THAT IS DETERMINED NOT TO BE AUTHENTIC OR OTHERWISE NOT AS DESCRIBED.
b. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU UNDERSTAND AND AGREE THAT IN NO EVENT WILL POSHMARK, OUR SUBSIDIARIES AND AFFILIATES, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, PARTNERS AND EMPLOYEES (THE “POSHMARK PARTIES”) BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL DAMAGES, OR LOST PROFITS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, WHETHER OR NOT A POSHMARK PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICE, ON ANY THEORY OF LIABILITY (INCLUDING CONTRACT; TORT INCLUDING NEGLIGENCE OR OTHERWISE) ARISING OUT OF, IN CONNECTION WITH, OR RESULTING FROM (1) THE USE OR INABILITY TO USE THE SERVICE; (2) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (3) ANY OTHER MATTER RELATED TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF THE POSHMARK PARTIES TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF THE FORM OF THE ACTION, EXCEED THE GREATER AMOUNT OF (1) COMMISSIONS THAT YOU HAVE PAID TO POSHMARK AS A SELLER IN THE SIX (6) MONTHS PRIOR TO THE APPLICABLE CLAIM OR (2) ONE HUNDRED CANADIAN DOLLARS (CDN $100).
THE LIMITATIONS OF THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL MISCONDUCT OF THE POSHMARK PARTIES OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW. Our licensors and service providers will have no liability of any kind under this Agreement. Unless such restriction is prohibited by applicable law, you may not bring any claim under this Agreement more than twelve (12) months after the cause of action arises.
12. Indemnification (for Business Users only)
If we get sued because of something you did, then you agree to defend and indemnify us.
To the maximum extent permitted by applicable law, you agree to release, indemnify, and hold harmless, and upon Poshmark’s request, defend the Poshmark Parties from any legal claims, demands and damages (including reasonable attorney fees) that arise from (i) your actions or inactions; (ii) your use or misuse of our Service; (iii) your breach of the Agreement; (iv) your or your Account’s violation or infringement of someone else’s privacy or intellectual property rights; or (v) your violation of applicable laws.
13. Disputes with Poshmark - Arbitration (for Business Users only)
We hope to resolve any disputes with you amicably, so we strongly encourage you to first contact our support team at support@poshmark.com. If you are a Business User, any unresolved dispute will be settled by binding arbitration.
All disputes arising out of or in connection with this Agreement, or in respect of any legal relationship associated with or derived from this Agreement, will be administered by the ADR Institute of British Columbia and be finally resolved by a single arbitrator. The place of arbitration shall be Vancouver, British Columbia. To the fullest extent permitted by law, the language of the arbitration will be English.
14. Governing Law and Venue
This Agreement and any disputes between you and us will be governed by the laws of the Province of British Columbia, and any disputes not subject to arbitration must be filed in the courts located in Vancouver, British Columbia.
a. For Business Users
The laws of the Province of British Columbia will govern these Terms without regard to its conflict of law provisions, and You agree to the personal and exclusive jurisdiction of and venue in the provincial courts in Vancouver, British Columbia and waive any objection to such jurisdiction or venue.
b. For Consumer Users
The laws of your province or territory of residence will govern these Terms without regard to its conflict of law provisions, and You agree to the personal and exclusive jurisdiction of and venue of the courts of competent jurisdiction in such province or territory.
15. Disputes with Other Users
You will be responsible for your interactions with other Users, and you release Poshmark from any liability or responsibility arising out of disputes with other Users.
We encourage Users to resolve disputes with one another amicably. You are solely responsible for your interactions with other Users, including any purchase or sale transactions. Poshmark has no obligation to resolve disputes between Users, but Poshmark reserves the right to attempt to help Users resolve disputes. You release Poshmark from any claims, demands, and damages arising out of any disputes with other Users. We will not be acting as an arbitrator in relation to any dispute between any Users, and either party to a dispute will be entitled to pursue legal action at any time.
16. Suspending, Terminating, or Modifying your Access
You may terminate your Account at any time. We may suspend or terminate your access to the Service or your Account at our discretion, including if we suspect you are engaging in fraud, abuse, or illegal activity.
a. Termination of your Account by You
You may terminate your Account at any time.
b. Suspension or Termination of your Account by Us
We may suspend or terminate a User’s Account at our discretion without explanation, notice, and liability to Poshmark, including removing and discarding any Items or Content within the Service, for any reason and at any time. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities.
c. Suspension, Termination, or Modification of the Service
Poshmark may suspend, terminate, or modify the Service with or without notice and for any reason, including (i) to hold funds, pending any investigations or other activity necessary to deter fraud; (ii) to address potential illegal activity; or (iii) to otherwise comply with applicable laws and regulations.
d. Effect of Suspension or Termination
The Service will not be accessible or available to Users whose Accounts have been temporarily or permanently suspended or terminated. Any attempts to circumvent any suspensions, terminations, or other enforcement actions by Poshmark are strictly prohibited and may result in additional actions against you and any other users facilitating such circumvention. This includes, but is not limited to, creating new or duplicative accounts or continuing to access the Service from another User’s Account.
Poshmark will have no liability to you or any third party for any suspension or termination of your Account or for any suspension, termination, or modification of the Service.
17. Changes to This Agreement
We may update this Agreement at any time by posting updated Terms. You will be responsible for reviewing the updated Terms. If you do not agree to the updated Terms, then you may not continue to use the Service.
We may update this Agreement, and all related Policies, from time to time by posting updated Terms on the Service. When we make changes to the Terms, we will update the above “Effective Date.” We may provide you additional notice of the changes through the Service or email. Changes will be effective upon posting unless otherwise stated. You are responsible for reviewing the changes, and your continued use of the Service constitutes your acceptance of the updated Terms and the amendment of the Agreement. If we make any material changes, we will notify you in the following ways if you are a Seller or a Buyer:
a. If you are a Seller, the following applies to you:
- Subject to Section 17(a)(iv), Poshmark may update these Terms, and all related Policies, by providing no less than thirty (30) days' advance notice to the Seller in writing (the "Change Notice"), save that if the amendments or additions require the Seller to make technical or commercial adaptations, Poshmark will provide the Seller with such longer notice period, if necessary, as is reasonable in the circumstances (the "Extended Notice Period").
- If you disagree with any amendments, you may terminate this Agreement by contacting us before the expiry of the Change Notice. If you choose to terminate this Agreement in this context, such termination shall take effect within thirty (30) days from the receipt of our notice to you. There is no penalty for terminating in this context.
- You may waive your right to terminate by means of a written statement or clear affirmative action after receipt of the Change Notice. By continuing to use the Poshmark platform after receipt of the Change Notice, unless you have indicated your intention to terminate or if the Extended Notice Period applies, then you shall be deemed to have waived your termination right under this section.
- The requirement for Poshmark to provide advance notice for any amendments or additions to this Agreement under this Section 17 will not apply where:
- Poshmark is subject to a legal or regulatory obligation which requires it to change this Agreement in a manner which does not allow Poshmark to respect the notice period referred to in Section 17(a)(ii); or
- Poshmark has exceptionally changed this Agreement to address an unforeseen and imminent danger related to defending the Poshmark Services, the Poshmark platform or the users of Poshmark from fraud, malware, spam, data breaches, or other cybersecurity risks.
b. If you are a Consumer User, the following applies to you:
- If you have registered an Account with us we will provide you with at least thirty (30) days' advance notice of any such changes (unless the change is due to a change in law or for security reasons, in which case we may need to effect the change on shorter notice).
- If you disagree with any of the changes, you may terminate this Agreement in accordance with your termination rights set forth in the ‘Termination’ section of this Agreement. There is no cost or penalty for terminating in this context.
Please check this Agreement regularly to ensure that you understand the terms and conditions that apply at the time that you access and use the platform and/or Service. You can check the "Last Updated" date at the top of this page to see when the latest version was updated.
18. Miscellaneous
This section describes certain other rights and responsibilities you have under the Agreement.
a. Trade and Economic Sanctions and Export Controls
The Service may be subject to economic and trade sanctions and export control laws in your applicable jurisdiction. You agree that you will not violate such laws, including any requirements applicable under the Export and Import Permits Act (Canada), and that you will be solely responsible for any such violation to the extent permitted by law. You represent that neither you, any business you represent, nor any beneficial owner of you or your business are: (i) a citizen or resident of a geographic area in which access to or use of the Service Is prohibited by applicable law, decree, regulation, treaty, or administrative act; (ii) a citizen or resident of, or located in, a geographic area that is subject to Canadian or other sovereign country sanctions or embargoes; or (ii) an individual, or an individual employed by or associated with an entity, subject to Canadian export control laws and regulations or other economic sanction rules of any sovereign nation, or otherwise ineligible to receive items under applicable law. You agree that if your country of residence or other circumstances change such that the above representations are no longer accurate, that you will immediately cease using the Service.
b. Electronic Communication and Documentation
When you use the Service or send us communications, you agree to communicate with us electronically. This Agreement and any other documents referenced in the Agreement will be considered a “writing” or “in writing” to comply with applicable legal requirements and will be legally enforceable between the parties. Printed versions of this Agreement and the referenced documents will be admissible in any legal proceeding. For clarity, mere use of the Service does not constitute electronic communication.
c. Severability and No Waiver
The unenforceability of any provision of this Agreement will not affect the enforceability of any other provision. If any provision is found to be void, invalid, or unenforceable, then it will be revised and interpreted to accomplish the objectives of such provision to the extent possible under applicable law, and the remaining provisions will continue in full force and effect. Our non-enforcement of any provision of this Agreement or under applicable law will not be construed as our waiver of any enforcement rights under the same or different circumstances at any time in the future. We reserve all rights under applicable law.
d. Headings and Interpretation
The headings and sub-headings in this Agreement are included for reference purposes only and will not affect the meaning or interpretation of this Agreement in any way. The words “include,” “includes,” or “including” will be deemed to be followed by “without limitation.” This Agreement will be construed without regard to any presumption or rule requiring construction or interpretation against the drafting party.
19. Language (for users in the Province of Quebec)
You acknowledge and agree that a French version of these Terms and related documents has been made available to you and that you have expressly requested to be bound by the English version. Vous reconnaissez et convenez qu’une version en langue française des présentes Conditions d’utilisation et de tous les documents qui s’y rapportent vous a été remise et que vous avez expressément requis d’être lié par la version en langue anglaise.
20. Our Notices to You and Contact Information
This section describes how and where Poshmark and you may contact each other.
Notices
You agree that we will provide notices and messages to you within the Service or if required, via email or regular mail. You may provide Poshmark notice, and such notice will be deemed provided once received by Poshmark, addressed via mail to the address noted in the below “Contact Us” section.
Contact Us
Please contact us with any questions or comments about the Service at:
Poshmark Canada, Inc.
301-1040 Hamilton St.
Vancouver, BC V6B 2R9
If you have any questions about these Terms or would like to report a violation of these Terms, please contact us at support@poshmark.com.
Effective December 18th 2023 to December 19th 2023
DownloadTable of Contents
Terms of Service
Effective Date: February 5, 2024
Prior Version: here
Welcome to Poshmark! We are so grateful you have joined our community. For everyone to enjoy the community, we require all of our users to comply with our terms and conditions.
These Terms of Service (the “Terms”) apply to your access to and use of Poshmark’s Service (as defined below). Please read them carefully. We have included annotations in italics for each section to help guide you as you read the Terms. These annotations are not complete summaries, so please read everything.
- Your Acceptance of these Terms
- Eligibility and Your Poshmark Account
- Your Privacy
- Your Use of the Service
- Your Use of Mobile Devices and Other Third Party Software
- Your Content
- Our Intellectual Property Rights
- Intellectual Property Complaints
- Third Party Services and Content
- Your Purchases and Sales
- Limitation of Liability and Warranties
- Indemnification (for Business Users only)
- Disputes with Poshmark (for Business Users only)
- Governing Law and Venue
- Disputes with Other Users
- Suspending, Terminating, and Modifying Your Access
- Changes to This Agreement
- Miscellaneous
- Language
- Our Notices to You and Contact Information
1. Your Acceptance of These Terms
This section describes how these Terms form a binding contract between you and us. If you use the service on behalf of a business, the business also agrees to these Terms.
These Terms are a legally binding contract (“Agreement”) between you (“you” or “your,” individually or the business you represent with each being a “User”) and Poshmark Canada, Inc., with a business address at 301-1040 Hamilton St., Vancouver, BC V6B 2R9 Canada (as applicable “Poshmark,” “we,” “our,” or “us”). If you are acting for purposes other than your personal, family, or household purposes, then you are a business user (“Business User”), and if you are an individual who is not a Business User, you are a consumer user (“Consumer User”). Users include collectively, Business Users and Consumer Users.
By accessing and/or using the Service, you agree to be bound by this Agreement and any policies referenced into this Agreement (which will become part of the Agreement). If you do not agree to abide by all of the terms and conditions in this Agreement, you must not access and/or use the Service. You represent that you have the authority to bind yourself to this Agreement. If you access and/or use the Service on behalf of a business, then you represent that you have authority to bind that business to this Agreement and that the business accepts this Agreement.
This Agreement applies to the Poshmark platform and all related tools, features, and services, including the Poshmark mobile app (on any and all formats or devices), and the website located at https://www.poshmark.ca (the “Service”). The Service provides an online social marketplace where Users can list and sell items (“Items”). Users who purchase Items are “Buyers,” and Users who sell Items are “Sellers.” Users may be both Buyers and Sellers on the Service. By using the Service, Buyers and Sellers enter into a contract for the sale and purchase of Items directly between themselves, and Poshmark is not a party to such sale or purchase.
Please read these Terms carefully as they contain, to the extent legally allowable in your jurisdiction, an agreement to arbitrate as well as other important legal rights, remedies, and information. Some of these provisions may not apply to you (for example, if you are a consumer residing in Quebec).
2. Eligibility and Your Poshmark Account
This section describes who is eligible to use the Service and your responsibilities to protect your password and provide us with accurate information.
a. Minors Must Have Permission to Use the Service
Individuals over the age of 13 and under the age of majority in their province or territory of residence may only use the Service with permission of their parent or guardian as described in our Minors Policy. Individuals under the age of 13 cannot use the Service.
b. Provide Accurate Information
You need to create an account with Poshmark to access and/or use certain features of the Service (“Account”). If you are creating an Account for a business entity, then you represent and warrant that you have the authority to create such Account on behalf of the business entity. You must provide accurate information about your identity and must not provide any false information or impersonate another person or company through your Account. Poshmark reserves the right to verify the account information you provide (“Account Information”). Upon Poshmark’s request, you will promptly provide required documentation, including identification documents, proof of address, or business information. The name on your Account will be considered the Account owner. If you do not provide the information requested or if you provide inaccurate information, Poshmark may, in its sole discretion, terminate your Account.
c. Protect Your Password
You are responsible for maintaining the confidentiality of your password and Account. You agree to immediately notify us of any unauthorized use of your Account or any other breach of Account security.
d. Your Responsibility for Your Account
You are solely responsible for any activity on your Account. If you are a Minor (as defined in our Minors Policy) and sharing the Account with a parent or guardian, then both you and the parent or guardian granting permission on the Account will be responsible for any activity on the Account.
e. Account Transfers
You cannot transfer or assign your Account to a third party without prior written consent from Poshmark. Poshmark may require additional information from you regarding the requested transfer or assignment. You cannot sell or otherwise dispose of your Account under any circumstances.
3. Your Privacy
For information about how we collect, use, share, and otherwise process information about you, see our Privacy Policy.
4. Your Use of the Service
You may only use the Service if you comply with the law and this Agreement. If you do not comply, then we can take certain actions, including termination of your Account or other legal or investigatory action.
a. Your Use of the Service and Interactions with Other Users
By using the Service, you interact with other Users. To the fullest extent permitted by applicable law, you release us from all liability relating to your interactions with other Users. When interacting with other Users, you assume all the risks of your interactions. To the fullest extent permitted by applicable law, you will be solely responsible and liable for your use of the Service, including but not limited to, buying, selling, transacting, and communicating on the Service. All forms of interaction must follow our Community Guidelines.
b. Follow the Agreement and the Law
In connection with using and/or accessing the Service, you agree to comply with this Agreement and all applicable laws, rules, and regulations. Without limiting the foregoing, you will not do any of the following in connection with your use of the Service:
- provide any User Content (as defined below in Section 6), Posts (as defined below in Section 6) or otherwise that are unlawful, harmful, violent illegal, infringing on third party rights, false, misleading, fraudulent, pornographic, libelous, invasive, encouraging money laundering, gambling, or any other unlawful or unwarranted behaviour, or otherwise fail to comply with our Community Guidelines;
- violate any law, rule, or regulation, including any anti-spam, personal information protection, privacy or other restriction, as determined by Poshmark, to the extent permitted by law, in its sole discretion, that may be applicable to your use of the Service;
- create any derivative works of, modify, or reverse engineer any part of the Service;
- interfere with, disrupt, negatively affect, or inhibit other Users from fully enjoying our Service or damage, disable, overburden, put unreasonable load on, or otherwise impair the functioning of the Service infrastructure or the networks connected to the Service;
- promote any illegal activity or enterprise;
- stalk, harass, bully, impersonate or solicit information unrelated to a listed Item from anyone;
- copy, scrape, harvest, crawl or use any technology, software or automated systems to collect any information or data for the Service;
- sell or transmit anything you do not have a right to sell or transmit under law or existing relationship;
- pose a privacy or security risk to the Service or any User;
- infringe anyone’s intellectual property such as by posting counterfeit products for sale through the Service;
- spam any Users with email, junk mail, fraud, schemes, or the like;
- collect or harvest any information or data from Poshmark’s systems or attempt to decipher any transmission to or from the servers running the Service;
- use the contact information of any User of the Service (including Buyers) for any purposes other than in relation to: (a) receiving the Service; and (b) any transactions between Users;
- use the Service in any way that is contrary to Poshmark’s public image, goodwill, or reputation;
- express or imply that any of your statements, activities or causes are endorsed by Poshmark, without Poshmark’s prior written consent in each instance. Notwithstanding the foregoing, a Seller will be entitled to make a factual reference which states that the Seller sells its Items on the Service. All other references (including any commentary on the factual reference mentioned above) will be subject to Poshmark’s prior written consent in each instance;
- create multiple accounts to evade punishment or avoid restrictions;
- transmit or upload viruses, worms, or interfere with the Service; and/or
- take any action or inaction which Poshmark, in its sole judgement, believes is questionable or could cause harm or liability.
Poshmark may investigate, take legal action, or perform any other action it deems necessary or warranted in managing the Service, Content, or Users, including termination of your Account and/or preservation of such information for investigative purposes. Enforcement of this Section 4 is solely at Poshmark’s discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances.
c. Share Your Thoughts and Ideas
We appreciate your thoughts and ideas. You acknowledge and agree that any comments, suggestions, ideas, feedback, or other information about the Service (“Feedback”) provided by you to Poshmark will not be confidential or proprietary, and Poshmark shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
5. Your Use of Mobile Devices and Other Third Party Software
You can access the Service through a mobile device, but you will be responsible for any associated fees from your wireless provider. If you use any third-party software, including, Apple software, in connection with the Service, then you must comply with such third party’s terms and conditions.
a. Your Responsibility for Mobile Fees and Costs
When you access the Service through a mobile device, you may incur a fee for data usage or other associated costs from your wireless provider. You are solely responsible for your use of the Service on your mobile device and your adherence to your wireless provider’s terms and conditions.
b. Your Use of App Store Software Applications
To the extent you access the Service in connection with the Apple App Store, Google Play, or any other similar third-party application marketplace, you acknowledge and agree that these Terms are solely between you and Poshmark and that between the marketplace provider and Poshmark, Poshmark is solely responsible for the Service, content, maintenance, support, and addressing any claims relating thereto, including product liability, legal compliance, and intellectual property infringement. In addition, if you access the Service through our iOS applications, please review the Apple End User License Agreement.
6. Your Content
You are responsible for the Content (as defined below) you post through the Service and represent that you own the Content or have the right to use the Content. While you continue to own all your Content, you license the Content to us for our use, including to operate the Service and for our marketing purposes.
a. Your Content is Your Responsibility
You are solely responsible all information, descriptions, pictures, listings, text, music, videos, streaming video, media, comments, messages, sales, purchases, and any other materials (“Content”) that you upload, post, publish, transmit, display, and/or submit (“Post”) to or through the Service (such Content Posted by Users, excluding Account Information, is referred to as “User Content”). You are solely responsible for all of your User Content, and you understand and agree that all User Content can be shared with other Users and third parties in Poshmark’s sole discretion. Poshmark has no control over or liability for how other Users may use your User Content.
b. You License Your Content to Us
By Posting any User Content, you hereby represent and warrant that you have sufficient rights in the User Content to grant us the below license. By Posting any User Content, you hereby grant to Poshmark and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, transmit, perform, distribute, store, modify, make derivative works of, and otherwise use in any manner, as determined by Poshmark, your User Content in connection with (i) the operation of the Service or any other products or services of Poshmark or (ii) the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed, including publishing your User Content on the Internet or Third Party Services (e.g. Facebook, Twitter, Instagram, blogs, etc.) and allowing other Users to share listings that include your User Content.
c. Your Content Must Not Infringe Intellectual Property Rights
You further represent and warrant that your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. While we are not obligated to review any User Content posted by our Users on our Service, we reserve the right to review any User Content, with or without notice, to prevent or rectify any alleged violations of this Agreement or any applicable law. We may refuse to accept or display the User Content, and we may remove or delete all or any portion of the User Content at any time in our sole discretion, with or without cause. Poshmark will not be responsible for any User Content, including the accuracy, usefulness, safety, or intellectual property rights of or relating to any User Content.
You may be exposed to User Content that you find inaccurate, offensive, indecent, or otherwise objectionable, and you waive any legal or equitable rights or remedies you have or may have against the Poshmark Parties (as defined in Section 11) with respect to such User Content.
d. Your Content Is Public
You understand and agree that (i) the User Content you Post is not confidential and will be treated as non-confidential; (ii) your User Content may be publicly viewable and will be accessible and viewed by third parties; and (iii) Poshmark will not be liable for any treatment of your User Content as public and non-confidential or for the use of your User Content by third parties. You waive all claims with respect to confidentiality of any User Content. If you do not want your User Content to become public and non-confidential, you must not use the Service.
7. Our Intellectual Property Rights
We own our intellectual property. You may only use the Service as authorized in this Agreement and you may not copy, modify, or otherwise use our name and logo.
Poshmark retains all rights to our intellectual property. This includes the Service Content (as defined below) as well as the Poshmark name, logos, product or service names, slogans, trade dress, and any other Poshmark trademarks or service marks (“Poshmark Trademarks”). Other than Third Party Content (as defined below), all Content on the Service including its look and feel (“Service Content”) is owned by Poshmark or its licensors and is protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Poshmark retains all rights to our intellectual property. You agree you will not copy, modify, scrape, distribute, create derivative works, or the like, or do or perform any other action with the Service Content unless explicitly authorized by this Agreement. Any use of the Service, including the Service Content, other than as specifically authorized herein is strictly prohibited. All goodwill generated from the use of Poshmark Trademarks will inure to our exclusive benefit. Any rights not expressly granted herein are reserved by Poshmark. Other company, product, and service names and logos used and displayed via the Service are the property of their respective owners. Reference to any products, services, processes, or other information by company, product, or service names and logos does not constitute or imply endorsement, sponsorship, or recommendation by us.
8. Intellectual Property Complaints
You may notify us if you believe your work has been infringed on the Service.
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others.
If you believe that anything on our Service infringes any of your intellectual property rights, including copyright that you own or control, please use our IP reporting form here or you may notify our designated agent at:
Designated Agent: | Legal Poshmark |
Address: | 203 Redwood Shores Parkway, Floor 8 Redwood City, CA 94065 |
Telephone Number: | 650-262-4771 |
E-Mail Address: | for copyright complaints: copyright@poshmark.com for all other IP complaints: ip@poshmark.com |
If you are submitting a notice under the DMCA, please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our services is infringing, you may be liable to us for certain costs and damages.
9. Third Party Services and Content
You may access or use services or content by third parties when using our Service. Poshmark is not responsible for such third party services or content, and third party services will be governed by such third parties’ terms and conditions and policies.
a. Your Access to Services of Third Parties
The Service may enable you to access certain services that are offered by third party service providers, including through links to third party sites, video, email, telephone communication, and/or other offers outside of the Poshmark platform (“Third Party Services”). For example, social networks you connect your Account to under the Sharing Settings page are Third Party Services. Your dealings and correspondence with third parties and your use of or interaction with any Third Party Services are solely between you and the third party. Poshmark does not control or endorse, and makes no representation or warranties regarding, any Third Party Services, and your access to and use of such Third Party Services is at your own risk. The terms of this Agreement and the Poshmark Privacy Policy do not apply to your use of any such Third Party Services. You are solely responsible for your access and use of such Third Party Services. You should review any applicable terms and/or privacy policies of any Third Party Services before using or sharing information with any Third Party Services. Poshmark may suspend or terminate your ability to access Third Party Services through the Services at any time with or without notice.
The Service may provide you with access to YouTube through an application programming interface, or API. To the extent you access or use YouTube's services through the API you acknowledge and agree to abide by, the YouTube Terms of Service.
b. Third Party and User Content
The Service contains images and descriptions posted by third parties or other Users (“Third Party Content”). Content you access through Third Party Services is also Third Party Content. You acknowledge that Third Party Content may be protected by copyright, patent, trademark, trade secret, and/or other proprietary rights and laws. You agree not to copy, modify, scrape, distribute, create derivative works, or otherwise use the Third Party Content for any purpose other than as explicitly authorized in this Agreement.
Poshmark will not be liable for the Third Party Content or any errors, omissions, inaccuracies, infringement, loss, or damage of any kind related to the Third Party Content. You acknowledge that Poshmark has no obligation to review, screen, inspect, and/or remove any Third Party Content on the Service. However, Poshmark reserves the right to review, screen, inspect, and/or remove any Third Party Content at our sole discretion. You agree that you assume all the risk associated with the use, reliance, condition, accuracy, completeness, or usefulness.
10. Your Purchases and Sales
Buying and selling Items through the Service includes risk, fees, and taxes. Poshmark prohibits certain items from being sold and only allows returns in limited circumstances.
a. Your Risk
You assume certain risks in using a marketplace service such as Poshmark. Poshmark is not a participant in and provides no warranty for any transaction between a buyer and a seller, and Poshmark does not take title of any Items. You acknowledge and agree that Poshmark will not be considered a buyer or seller in any transaction conducted through the Service and that Poshmark is not an auctioneer, consignee, or a shipping carrier. When acting as a Buyer or Seller, you assume all of the risks of selling or purchasing Items through the Service.
b. Sellers
As a Seller, you agree to only Post Items that you have all rights necessary to sell and to describe such Items truthfully, accurately, and completely. Our Seller Policy (which is incorporated by reference into the Agreement) further describes the Seller rights, responsibilities, and fees.
c. Buyers
As a Buyer, you are solely responsible for reading and reviewing an Item’s listing before making an offer for an Item or purchasing an Item. Our Buyer Policy (which is incorporated by reference into this Agreement) further describes Buyer’s rights and responsibilities. Buyers are responsible for all fees as described in the Buyer Policy.
d. Fees
You can register for the Service for free, but Poshmark will charge certain fees for various transactions you may complete through your use of the Service and for certain other services Poshmark may provide as set forth in our Fee Policy. All amounts are quoted in Canadian dollars unless otherwise stated.
e. Fee Modifications
We may change or discontinue, temporarily or permanently, some or all fees for the Service at any time. Such changes will be effective upon our revision of the Fee Policy. Any changes to Fees applicable to or payable by Consumer Users will be subject to notice in accordance with Section 17 of these Terms.
f. Prohibited Items
Poshmark prohibits the listing or sale of any item that is described in our Prohibited Items Policy (which is incorporated by reference into this Agreement), including items that are illegal to sell or violate the rights of third parties such as counterfeit items.
Please refer to our Posh Authenticate Policy for further information on what steps Poshmark takes to help avoid the sale of counterfeit items through the Service and the remedies buyers have in connection with counterfeit items. The brands sold on Poshmark are not affiliated with Poshmark or the Posh Authenticate service, and our team members that assist in providing additional verification through the Posh Authenticate service are not affiliated with or certified by any brand sold on Poshmark.
If after reviewing an item, we have concerns about its authenticity or that it otherwise constitutes a prohibited Item, we may, in our sole discretion, cancel the order. In such cases, we will provide a refund for the full cost of the item and any accompanying shipping costs to the Buyer. Such refund will be the Buyer’s sole remedy for the cancelled order. Sellers will not receive earnings from orders cancelled in accordance with this paragraph. Sellers acknowledge and agree that if such items are in the possession of Poshmark, Poshmark may determine, in its sole discretion, whether to return, retain, destroy or dispose of such cancelled item. If such items are returned to Seller, Seller agrees not to attempt to relist or resell the item through the Service.
g. Purchases
Buyers accept the price offered by a Seller and purchase the Item, or Buyers may make an offer to Sellers to purchase Items from Sellers. Once an offer has been accepted by the Seller, it will be considered a purchase and a binding contract between the Buyer and Seller. The contract to purchase will be between Buyer and Seller and not between either party and Poshmark.
Upon purchasing an Item, a Buyer must remit payment to Poshmark for that Item, including any listed shipping or additional fees. Poshmark is not an auctioneer, a Seller or a shipping carrier.
Poshmark may delay any purchase for purposes of fraud detection or to protect Users from other illegal or wrongful activities. All purchases are final with no returns, refunds, cancellations, or retractions allowed, except where (i) the Buyer cancels an order within three (3) hours of purchase; (ii) the purchase has been cancelled when explicitly permitted by Poshmark or if applicable, a Seller; or (iii) the listing expressly indicates the availability of returns.
h. Payments
Buyers may pay for Items only by using payment methods approved by Poshmark, and Poshmark will receive such payment from the Buyer on behalf of the Seller. By submitting payment information through Poshmark, you authorize Poshmark to securely store that information and charge you for any Items purchased along with all associated taxes, shipping, and other fees. Poshmark reserves the right to request additional information for the purposes of completing any transactions, identity verification, fraud prevention, and any other regulatory and compliance purposes. Funds received by Poshmark from a transaction may, subject to the Fee Policy and your ongoing compliance with Section 18(a), be redeemed by Seller through Poshmark’s permitted third party payment provider(s) or used by the Seller to purchase items listed by other Sellers through the Service.
i. Taxes
Transactions conducted through the Service may be subject to applicable taxes in your jurisdiction which Poshmark will collect from Buyers on behalf of Sellers where legally obligated to do so. In the event Poshmark collects taxes as legally obligated, Poshmark will remit such taxes to applicable taxing authorities on behalf of Sellers. The listed prices for Items do not include taxes, but the taxes will be displayed before a Buyer confirms the purchase. Use of Posh Credit (as defined below) may modify taxes that apply to a Buyer’s purchase. Taxes may be estimated based on offers made on Items but remain subject to change if the final sale price differs from the original offer. Taxes are based on several factors, including price, location, and province, territory, federal applicable rates at time of purchase. Although we may assess estimated taxes upon purchase or sale, you will be ultimately responsible for the verification and reporting of any and all applicable taxes to the appropriate tax authorities, including instances where Poshmark does not collect taxes on your behalf.
j. Shipping
Buyer is responsible for paying for shipping fees as described in our Shipping Policy (which is incorporated by reference into this Agreement).
Poshmark will provide Seller with a prepaid shipping label (“Label”) as detailed in our Shipping Policy. Our Shipping Policy further describes Sellers’ shipping responsibilities. Poshmark reserves the right to discontinue providing Labels to any or all Users at any time and for any reason.
k. Returns
Poshmark may allow you to return an Item in limited circumstances. Please see our Return Policy (which is incorporated by reference into this Agreement) for more details.
l. Poshmark Credit
Poshmark may offer non-redeemable promotional credits to Users, for any reason, at the sole discretion of Poshmark, to be used exclusively for purchases on the Service (“Posh Credits”). Poshmark, in its sole discretion, will determine the requirements, amount, and value of these credits, if any. Posh Credits cannot, unless required by law, be redeemed for cash or cash equivalents, transferred or applied to prior purchases, and cannot be sold, made available to the general public, or acquired via public distribution. Users with suspended accounts will be prohibited from using Posh Credits during suspension. Other restrictions may apply. We may cancel any Posh Credits at any time upon reasonable notice. You may apply Posh Credits when paying for Items, subject to the terms in which we grant such Posh Credits. Poshmark will have no liability to you for any canceled or expired Posh Credits.
11. Limitation of Liability and Warranties
We provide the Service on an “as-is” basis and make no other warranties or representations with respect to the Service or your use of the Service. We have no liability for certain types of damages and limit our liability for certain types of damages.
a. Warranty Disclaimer
YOU UNDERSTAND THAT YOUR USE OF THE SERVICE, INCLUDING ANY CONTENT CONTAINED THEREIN, WILL BE AT YOUR SOLE RISK AND THAT POSHMARK PROVIDES THE SERVICE, INCLUDING ANY CONTENT CONTAINED THEREIN, ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, POSHMARK EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR STATUTORY, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT REGARDING THE SERVICE, ANY CONTENT CONTAINED THEREIN, OR ANY THIRD PARTY SERVICES, MATERIALS, OR ITEMS THAT MAY BE ACCESSED OR PURCHASED THROUGH THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POSHMARK MAKES NO WARRANTY THAT (1) YOU WILL BE ABLE TO SELL OR PURCHASE ANY ITEMS THROUGH THE SERVICE OR THAT THE SERVICE WILL OTHERWISE MEET YOUR EXPECTATIONS OR REQUIREMENTS; (2) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (3) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE COMPLETE, ACCURATE, OR RELIABLE; OR (4) THE QUALITY OF ANY GOODS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.
POSHMARK MAKES NO WARRANTIES OR GUARANTEES OF ANY KIND REGARDING THE ITEMS OFFERED OR SOLD THROUGH THE SERVICE, INCLUDING THE AUTHENTICITY, QUALITY, SAFETY, OR LEGALITY OF SUCH ITEMS, THE TRUTH OR ACCURACY OF ANY LISTINGS, OR THE ABILITY OF BUYERS AND SELLERS TO TRANSACT ANY BUSINESS THROUGH THE SERVICE. YOU ACKNOWLEDGE THAT THE POSH AUTHENTICATE PROGRAM CANNOT PROVIDE AN ABSOLUTE GUARANTEE OF THE AUTHENTICITY OF AN ITEM, BUT RATHER, IT IS A PROMISE THAT THE ITEM HAS PASSED THE REQUIREMENTS OF THE POSH AUTHENTICATE PROCESS (AS DESCRIBED IN OUR POSH AUTHENTICATE POLICY). RECEIVING A REFUND UNDER THE POSH PROTECT POLICY IS A BUYER’S SOLE REMEDY FOR ANY ITEM THAT IS DETERMINED NOT TO BE AUTHENTIC OR OTHERWISE NOT AS DESCRIBED.
b. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU UNDERSTAND AND AGREE THAT IN NO EVENT WILL POSHMARK, OUR SUBSIDIARIES AND AFFILIATES, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, PARTNERS AND EMPLOYEES (THE “POSHMARK PARTIES”) BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL DAMAGES, OR LOST PROFITS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, WHETHER OR NOT A POSHMARK PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICE, ON ANY THEORY OF LIABILITY (INCLUDING CONTRACT; TORT INCLUDING NEGLIGENCE OR OTHERWISE) ARISING OUT OF, IN CONNECTION WITH, OR RESULTING FROM (1) THE USE OR INABILITY TO USE THE SERVICE; (2) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (3) ANY OTHER MATTER RELATED TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF THE POSHMARK PARTIES TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF THE FORM OF THE ACTION, EXCEED THE GREATER AMOUNT OF (1) COMMISSIONS THAT YOU HAVE PAID TO POSHMARK AS A SELLER IN THE SIX (6) MONTHS PRIOR TO THE APPLICABLE CLAIM OR (2) ONE HUNDRED CANADIAN DOLLARS (CDN $100).
THE LIMITATIONS OF THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL MISCONDUCT OF THE POSHMARK PARTIES OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW. Our licensors and service providers will have no liability of any kind under this Agreement. Unless such restriction is prohibited by applicable law, you may not bring any claim under this Agreement more than twelve (12) months after the cause of action arises.
12. Indemnification (for Business Users only)
If we get sued because of something you did, then you agree to defend and indemnify us.
To the maximum extent permitted by applicable law, you agree to release, indemnify, and hold harmless, and upon Poshmark’s request, defend the Poshmark Parties from any legal claims, demands and damages (including reasonable attorney fees) that arise from (i) your actions or inactions; (ii) your use or misuse of our Service; (iii) your breach of the Agreement; (iv) your or your Account’s violation or infringement of someone else’s privacy or intellectual property rights; or (v) your violation of applicable laws.
13. Disputes with Poshmark - Arbitration (for Business Users only)
We hope to resolve any disputes with you amicably, so we strongly encourage you to first contact our support team at support@poshmark.com. If you are a Business User, any unresolved dispute will be settled by binding arbitration.
All disputes arising out of or in connection with this Agreement, or in respect of any legal relationship associated with or derived from this Agreement, will be administered by the ADR Institute of British Columbia and be finally resolved by a single arbitrator. The place of arbitration shall be Vancouver, British Columbia. To the fullest extent permitted by law, the language of the arbitration will be English.
14. Governing Law and Venue
This Agreement and any disputes between you and us will be governed by the laws of the Province of British Columbia, and any disputes not subject to arbitration must be filed in the courts located in Vancouver, British Columbia.
a. For Business Users
The laws of the Province of British Columbia will govern these Terms without regard to its conflict of law provisions, and You agree to the personal and exclusive jurisdiction of and venue in the provincial courts in Vancouver, British Columbia and waive any objection to such jurisdiction or venue.
b. For Consumer Users
The laws of your province or territory of residence will govern these Terms without regard to its conflict of law provisions, and You agree to the personal and exclusive jurisdiction of and venue of the courts of competent jurisdiction in such province or territory.
15. Disputes with Other Users
You will be responsible for your interactions with other Users, and you release Poshmark from any liability or responsibility arising out of disputes with other Users.
We encourage Users to resolve disputes with one another amicably. You are solely responsible for your interactions with other Users, including any purchase or sale transactions. Poshmark has no obligation to resolve disputes between Users, but Poshmark reserves the right to attempt to help Users resolve disputes. You release Poshmark from any claims, demands, and damages arising out of any disputes with other Users. We will not be acting as an arbitrator in relation to any dispute between any Users, and either party to a dispute will be entitled to pursue legal action at any time.
16. Suspending, Terminating, or Modifying your Access
You may terminate your Account at any time. We may suspend or terminate your access to the Service or your Account at our discretion, including if we suspect you are engaging in fraud, abuse, or illegal activity.
a. Termination of your Account by You
You may terminate your Account at any time.
b. Suspension or Termination of your Account by Us
We may suspend or terminate a User’s Account at our discretion without explanation, notice, and liability to Poshmark, including removing and discarding any Items or Content within the Service, for any reason and at any time. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities.
c. Suspension, Termination, or Modification of the Service
Poshmark may suspend, terminate, or modify the Service with or without notice and for any reason, including (i) to hold funds, pending any investigations or other activity necessary to deter fraud; (ii) to address potential illegal activity; or (iii) to otherwise comply with applicable laws and regulations.
d. Effect of Suspension or Termination
The Service will not be accessible or available to Users whose Accounts have been temporarily or permanently suspended or terminated. Any attempts to circumvent any suspensions, terminations, or other enforcement actions by Poshmark are strictly prohibited and may result in additional actions against you and any other users facilitating such circumvention. This includes, but is not limited to, creating new or duplicative accounts or continuing to access the Service from another User’s Account.
Poshmark will have no liability to you or any third party for any suspension or termination of your Account or for any suspension, termination, or modification of the Service.
17. Changes to This Agreement
We may update this Agreement at any time by posting updated Terms. You will be responsible for reviewing the updated Terms. If you do not agree to the updated Terms, then you may not continue to use the Service.
We may update this Agreement, and all related Policies, from time to time by posting updated Terms on the Service. When we make changes to the Terms, we will update the above “Effective Date.” We may provide you additional notice of the changes through the Service or email. Changes will be effective upon posting unless otherwise stated. You are responsible for reviewing the changes, and your continued use of the Service constitutes your acceptance of the updated Terms and the amendment of the Agreement. If we make any material changes, we will notify you in the following ways if you are a Seller or a Buyer:
a. If you are a Seller, the following applies to you:
- Subject to Section 17(a)(iv), Poshmark may update these Terms, and all related Policies, by providing no less than thirty (30) days' advance notice to the Seller in writing (the "Change Notice"), save that if the amendments or additions require the Seller to make technical or commercial adaptations, Poshmark will provide the Seller with such longer notice period, if necessary, as is reasonable in the circumstances (the "Extended Notice Period").
- If you disagree with any amendments, you may terminate this Agreement by contacting us before the expiry of the Change Notice. If you choose to terminate this Agreement in this context, such termination shall take effect within thirty (30) days from the receipt of our notice to you. There is no penalty for terminating in this context.
- You may waive your right to terminate by means of a written statement or clear affirmative action after receipt of the Change Notice. By continuing to use the Poshmark platform after receipt of the Change Notice, unless you have indicated your intention to terminate or if the Extended Notice Period applies, then you shall be deemed to have waived your termination right under this section.
- The requirement for Poshmark to provide advance notice for any amendments or additions to this Agreement under this Section 17 will not apply where:
- Poshmark is subject to a legal or regulatory obligation which requires it to change this Agreement in a manner which does not allow Poshmark to respect the notice period referred to in Section 17(a)(ii); or
- Poshmark has exceptionally changed this Agreement to address an unforeseen and imminent danger related to defending the Poshmark Services, the Poshmark platform or the users of Poshmark from fraud, malware, spam, data breaches, or other cybersecurity risks.
b. If you are a Consumer User, the following applies to you:
- If you have registered an Account with us we will provide you with at least thirty (30) days' advance notice of any such changes (unless the change is due to a change in law or for security reasons, in which case we may need to effect the change on shorter notice).
- If you disagree with any of the changes, you may terminate this Agreement in accordance with your termination rights set forth in the ‘Termination’ section of this Agreement. There is no cost or penalty for terminating in this context.
Please check this Agreement regularly to ensure that you understand the terms and conditions that apply at the time that you access and use the platform and/or Service. You can check the "Last Updated" date at the top of this page to see when the latest version was updated.
18. Miscellaneous
This section describes certain other rights and responsibilities you have under the Agreement.
a. Trade and Economic Sanctions and Export Controls
The Service may be subject to economic and trade sanctions and export control laws in your applicable jurisdiction. You agree that you will not violate such laws, including any requirements applicable under the Export and Import Permits Act (Canada), and that you will be solely responsible for any such violation to the extent permitted by law. You represent that neither you, any business you represent, nor any beneficial owner of you or your business are: (i) a citizen or resident of a geographic area in which access to or use of the Service Is prohibited by applicable law, decree, regulation, treaty, or administrative act; (ii) a citizen or resident of, or located in, a geographic area that is subject to Canadian or other sovereign country sanctions or embargoes; or (ii) an individual, or an individual employed by or associated with an entity, subject to Canadian export control laws and regulations or other economic sanction rules of any sovereign nation, or otherwise ineligible to receive items under applicable law. You agree that if your country of residence or other circumstances change such that the above representations are no longer accurate, that you will immediately cease using the Service.
b. Electronic Communication and Documentation
When you use the Service or send us communications, you agree to communicate with us electronically. This Agreement and any other documents referenced in the Agreement will be considered a “writing” or “in writing” to comply with applicable legal requirements and will be legally enforceable between the parties. Printed versions of this Agreement and the referenced documents will be admissible in any legal proceeding. For clarity, mere use of the Service does not constitute electronic communication.
c. Severability and No Waiver
The unenforceability of any provision of this Agreement will not affect the enforceability of any other provision. If any provision is found to be void, invalid, or unenforceable, then it will be revised and interpreted to accomplish the objectives of such provision to the extent possible under applicable law, and the remaining provisions will continue in full force and effect. Our non-enforcement of any provision of this Agreement or under applicable law will not be construed as our waiver of any enforcement rights under the same or different circumstances at any time in the future. We reserve all rights under applicable law.
d. Headings and Interpretation
The headings and sub-headings in this Agreement are included for reference purposes only and will not affect the meaning or interpretation of this Agreement in any way. The words “include,” “includes,” or “including” will be deemed to be followed by “without limitation.” This Agreement will be construed without regard to any presumption or rule requiring construction or interpretation against the drafting party.
19. Language (for users in the Province of Quebec)
You acknowledge and agree that a French version of these Terms and related documents has been made available to you and that you have expressly requested to be bound by the English version. Vous reconnaissez et convenez qu’une version en langue française des présentes Conditions d’utilisation et de tous les documents qui s’y rapportent vous a été remise et que vous avez expressément requis d’être lié par la version en langue anglaise.
20. Our Notices to You and Contact Information
This section describes how and where Poshmark and you may contact each other.
Notices
You agree that we will provide notices and messages to you within the Service or if required, via email or regular mail. You may provide Poshmark notice, and such notice will be deemed provided once received by Poshmark, addressed via mail to the address noted in the below “Contact Us” section.
Contact Us
Please contact us with any questions or comments about the Service at:
Poshmark Canada, Inc.
301-1040 Hamilton St.
Vancouver, BC V6B 2R9
If you have any questions about these Terms or would like to report a violation of these Terms, please contact us at support@poshmark.com.
Privacy Policy
Effective December 18th 2023
DownloadTable of Contents
Privacy Policy
Effective Date: February 5, 2024
Prior Version: here
Poshmark’s mission is to put people at the heart of commerce, empowering everyone to thrive. We strive to protect the privacy of our users and any personal data shared with us. This Privacy Policy describes the types of personal data Poshmark, Inc. and our subsidiaries and affiliates (collectively “Poshmark”, “we”, “us”, and “our”) obtain; how we may collect, use, and share it; and how you may exercise your rights and choices with respect to that data.
This Privacy Policy covers:
- Scope
- What Data We Collect
- How We Use Your Data
- How We Share the Information We Collect
- How We Store and Maintain the Information We Collect
- Legal Basis for Processing Your Information
- Your Rights and Choices (including Region-Specific Information)
- Additional Information
For California residents, view our California Privacy Notice, which supplements our Privacy Policy, here.
1. Scope
This Privacy Policy applies to personal data we obtain when users (“you” or “your”) interact with Poshmark services, products, tools, and features (collectively “Services”) through the use of our websites, mobile applications, or on any other medium used to access our Services and through other data collection points that reference this Privacy Policy.
We may provide additional information about our privacy practices at other points, for example, where this will help us provide more relevant and timely information.
2. What Data We Collect
We collect personal data about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
- Information You Provide to Us Directly: We collect information about you when you provide it directly to us as part of our Services, such as when you register for an account, set brand, style, and other preferences, and participate in any interactive feature, survey, promotion, or event. This information may include your name, address, phone number, email, username, sizing, social media accounts, gender, age, education history, and any other personal data you may provide.
- Information You Provide when Using Our Services and Interacting with Other Users: We collect information and content when you create closets and listings, post stories, participate in a Posh Show, make purchases, search for items, and comment or otherwise interact with listings, closets, or other users. This includes any pictures, video and audio clips, closet descriptions, search terms, information about items you have listed, sold, or purchased, and any interaction with users and listings, such as likes, comments, replies, and offers.When you buy and sell on Poshmark, we will need to collect payment and billing information, such as credit card and bank account information to complete the transaction.
- Information You Provide through Our Support Channels: We collect information when you contact Poshmark and our customer support for any reason, such as asking questions and sharing feedback, issues, or problems. You may be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving an issue.
- Information You Provide when Verifying Your Identity: Identity verification may be required for fraud prevention and compliance purposes. We may collect certain identification information, such as driver’s license information, social security number, and passport number to verify your identity. We may also ask to verify your identity using photo verification.
- Information We Collect Automatically when You Use the Services: We collect information about you when you use our Services, including when browsing or taking certain actions within the Services. This includes information about the features you may use, links or pages you click on, pages viewed, search and browsing history, IP address and device data (e.g. operating system, version, model, identifiers, etc.), referring and exit pages, and other analytics data about your usage or our Services.Cookies and other tracking technologies:We, our service providers, and other third-party partners may collect information such as device data, IP address, hashed emails, transaction data (such as order value) and online activity data through automated means such as cookies, web beacons, software development kits (SDKs), tracking URLs, and similar technologies. Cookies are used to store and receive identifiers and other information, such as the name of the domain from which the cookie originated and when the cookie expires. Cookies and similar technologies may enable Poshmark, as well as parties other than Poshmark, to collect information through our Services.We and the companies we work with may use cookies and similar technologies to improve the functionality and user experience of our Services, gather and store information about user preferences and past actions, perform analytics, detect fraud, measure our ad conversion and performance, optimize our ad campaigns, customize your experience, and bring you ads through interest-based advertising. Interest-based advertising enables us to provide you with more relevant advertising about products and services based on the information we and other parties may collect about your online activities over time and across different websites. For example, you can learn how Google collects and uses information when we use their services (including Google Analytics) and how Connexity and Taboola use cookies and similar technologies to optimize ads and recommend content to you.Most browsers will allow you to control cookies through the browser settings. View your browser developer’s support center, help menu, or website to learn whether or how you can manage cookies on your browser. Please note that, without cookies, you may not be able to use some or all of the features on or functionality of our Services.Our Service currently does not respond to “Do Not Track” (DNT) signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
- Information We Collect from Social Media Platforms: You can connect your social media or other third-party account to your Poshmark account, such as Facebook, Twitter, Instagram, Pinterest, or Snapchat. If you choose to connect your social media accounts to our Services, we may collect information about you from these accounts, such as username, friend or following lists, and other profile information.
- Information about Others: Prior to sharing any information about others for any purpose through the Service, you must satisfy any consents or other applicable legal and regulatory requirements. This includes, but is not limited to, the information or images you provide about any third parties on comments, listings, Posh Stories, or Posh Shows.
3. How We Use Your Data
We use the information we collect to provide, develop, enhance our Services, and for other business purposes needed to deliver our Services or as required for legal or compliance purposes. This includes to:
- Personalize your experience. For example, we use your information, including profile, search, likes, and purchase histories, to suggest items, closets, offers, features, or events that we think you might enjoy. We may use the data collected through cookies and other tracking technologies (if enabled) to remember information so that you will not have to re-enter it during your visit or the next time you visit the site and to provide custom, personalized content and information.
- Process and fulfill orders. This includes sharing your contact and shipping information with sellers and our shipping partners.
- Provide you with customer support, communications, updates, promotions, announcements, and other news about relevant features and aspects of our Services. For example, we may send you communications responding to customer support questions, providing information about transactions, or notifying about user engagement. You may adjust your notification preferences through our app or website, or follow any opt-out instructions provided with the communication (e.g. at the bottom of an email).
- Improve safety, security, and integrity and prevent fraud. This includes investigating suspicious activity, preventing the sale of counterfeit items, and fulfilling anti-money laundering and know-your-customer obligations. We use information about you to verify accounts and activity, to monitor suspicious or fraudulent activity, and to identify violations of our Services’ terms and policies.
- Enable social features such as connecting you with other users.
- Provide, analyze and improve the Services. This also includes research and development and creation of new features and may involve creating anonymous and aggregated data.
- For advertising and marketing purposes. Depending on your location and any applicable rights or choices you may have exercised, this may include providing you with advertising and marketing related to our Services, measuring our ad performance and conversion, optimizing our ad campaigns, and showing you personalized and non-personalized ads on or off of the Services.
- Where we believe it is necessary to fulfill or protect our legal rights, interests, and protect the interests of others. This includes complying with relevant laws, regulation, or other obligations in connection with legal claims, audit functions, an acquisition, merger, or sale of a business.
- With your consent: We may use information about you where you have given us consent to do so for a specific purpose not listed above.
4. How We Share the Information We Collect
We share your information as described below:
- Provide the Services: We will share your information with companies that provide a service to us or our users, such as shipping, identity verification, fraud monitoring, payment processing, storage, database maintenance, analytics, and hosting. For example, we may use Google Maps API to help autocomplete and validate your address.
- Offers, Ads, and Promotions: We may share your information with partners and affiliates, which may include brands or other third parties, as well as advertising networks and related providers for advertising, marketing, and promotional purposes.
- Complete Transactions: We may share information with others users when you make a purchase or a sale or otherwise conduct transactions on the Service.
- Sharing Feedback: We may share feedback we receive from you. This may include, but is not limited to love notes, comments on listings, and survey responses. This feedback may be attributed to you, for example, with your username.
- Law Enforcement or Legal Requests: We may share information about you with a third party if we believe that sharing is reasonably necessary to comply with the law and the reasonable requests of law enforcement, to enforce our Terms of Service or to protect the security or integrity of our Service, or to exercise or protect the rights, property, or personal safety of Poshmark, our users, or others.
- Business Transaction: We may transfer the personal data we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation), or other business transaction.
- With your consent: We may also share information about you with third parties when you give us consent to do so.
We may also share aggregated and anonymous information, including demographic info, survey results, market trends, and other analysis that we create based on the information we receive.
In addition, please note that we are not responsible for the personal data you choose to submit on pages and content accessible to the general public, including but not limited to, your profile, closet, listings (including any “Meet the Posher” listings), photos, comments (including on our blog), love notes, Posh Stories, or Posh Shows. Once displayed on a publicly accessible location, that information can be collected, used, and shared by the public at large both on and off our Services (e.g. a listing could be shared to social media).
5. How We Store and Maintain the Information We Collect
The information we obtain will be retained to provide the Services to you and to fulfill the business and commercial purposes for which they are collected or as needed to satisfy applicable governmental laws, regulations, investigations, proceedings or for reasonable backup, archival, audit, legal, tax, accounting, compliance, or other similar purposes. For example, requirements related to financial transactions and anti-money laundering purposes often require us to keep certain information for 7 years but may vary depending on your location.
Security:
Poshmark employs organizational, technical, and physical safeguards intended to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Depending on the circumstances, our safeguards to protect personal data may include facilities access restrictions, system access controls, firewalls, data encryption, and other security best practices.
No internet, email, or other electronic transmission is ever fully secure or error free, however, so you should take special care in deciding what information you send to us in this way. Your information may be stored with third-party cloud service infrastructure providers.
International Data Transfers:
We are headquartered in the United States and may share your information with service providers and other recipients in the United States and worldwide. If you are located in a region with laws governing data collection and use that may differ from U.S. law, please note that we may transfer personal data to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. We use appropriate transfer mechanisms where required.
6. Legal Basis for Processing Your Information
Poshmark may collect and process your information on the basis of different legal grounds, depending on the nature of the information being provided, the type of processing involved, and your location of residence, as follows:
- Performance of a contract: By using our Services or otherwise purchasing or selling on our platform, you are agreeing to our Terms of Service which constitutes a valid legal contract. We process your data in order to fulfill any obligations, such as completing transactions between you and other users and you and Poshmark.
- Legitimate interest: Such legitimate interests will include where Poshmark sends you marketing about our products and services where we believe you have a reasonable expectation that we will perform a particular type of processing on your behalf or where such processing is necessary for fraud detection and prevention. Poshmark will only rely on such a ground where an assessment has been performed balancing the interests and rights involved and the necessity of the processing in order to provide our services, products, and features to you.
- Legal obligations: Where the processing is necessary for compliance with a legal obligation.
- Consent: Finally, in certain situations, Poshmark relies on your consent in order to process your Personal Data such as marketing communications.
7. Your Rights and Choices
Depending on your location, you may have certain rights, choices, and means available to you when it comes to your information, including the use and disclosure of that data. Below is a summary of the choices you may have and how to exercise them.
Access, Correct, or Delete Your Personal Data:
You may access, correct, or delete your personal data in your account settings. When you make a request, we may need information from you to help us confirm your identity and verify your right to access, correct, or delete your personal data (or to exercise any of your other rights), and may charge you a fee for such request, where allowable. Please note, if you delete your information, your account will be terminated.
Your requests and choices may be limited in certain cases, such as the following examples: if fulfilling your request would reveal information about another person, or if you ask to delete information which we are required by law or have compelling legitimate interests to keep.
Withdraw Consent:
Where allowed by law, you may withdraw such consent at any time; however, withdrawing such consent may limit or restrict your use or access of our Services. Please direct your request to privacy@poshmark.com unless a different means of making the request is listed in a region-specific section.
Region-Specific Information:
California Residents
If you are a California resident, there are some additional rights that may be available to you.
Under the California “Shine the Light” law, you also have the right to request that we provide you with (a) a list of certain categories of personal data we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties. To submit a Shine the Light request, email us at privacy@poshmark.com with the subject line “California Shine the Light Request”.
In addition, the California Consumer Privacy Act (“CCPA”) requires that we provide California residents with additional information about their rights and our information practices. If you are a California resident, please review our California Privacy Notice, which supplements this Privacy Policy.
Colorado, Connecticut, Utah, and Virginia Residents
You have the right to opt out of (i) the “sale” of your personal information, (ii) targeted advertising, and (iii) profiling in furtherance of decisions that produce legal or similarly significant effects. If you are accessing this Privacy Policy using your web browser, you may request to opt out here. If you are accessing this Privacy Policy using the Poshmark App, you may request to opt out here.
You also have the right to request, with some exceptions, to obtain a copy of your personal information in a portable format, to confirm whether we are acting as a controller when processing your personal information, to correct inaccuracies, and to delete your information. If a request you made to exercise your rights access is denied, you may appeal the denial by writing to privacy@poshmark.com.
The categories of personal information we process are in Section 2 above. The purposes for processing that information are in Section 3 above. The categories of information that we share with third parties and the categories of third parties we share that information with is in Section 4 above.
Canada Residents
We will process your information with your consent, unless an exception applies. Your consent may be explicit, such as when you check an online box approving the collection of your information, or it may be implied based on the circumstances or your actions. After collection, we may transfer your information outside Canada for processing. Section 5 above describes how we protect that information and the risks associated with its transfer. Other sections of this Privacy Policy explain your rights and how you may exercise them, including how to withdraw your consent.
8. Additional Information
Depending on your location, you may have certain rights, choices, and means available to you when it comes to your information, including the use and disclosure of that data. Below is a summary of the choices you may have and how to exercise them.
Links to External Content:
The Services may also include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
Children's Privacy:
Poshmark does not knowingly collect or solicit any information from anyone under the age of 13 through this Service. If you believe that a child under 13 years of age may have provided us with personal data, please contact us at privacy@poshmark.com.
Your Acceptance of this Privacy Policy:
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, you should discontinue use of the Services immediately.
Your Acceptance of this Privacy Policy:
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, you should discontinue use of the Services immediately.
Changes to this Privacy Policy:
We reserve the right to revise this Privacy Policy from time to time. We will post changes on this page and indicate the “Effective Date” at the top of this page. Please check back often for any updates. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and that your continued use of our Services after any change in this Privacy Policy will constitute your acceptance of such change.
Contact Us:
Effective December 18th 2023 to December 18th 2023
DownloadTable of Contents
Privacy Policy
Effective Date: February 5, 2024
Prior Version: here
Poshmark’s mission is to put people at the heart of commerce, empowering everyone to thrive. We strive to protect the privacy of our users and any personal data shared with us. This Privacy Policy describes the types of personal data Poshmark, Inc. and our subsidiaries and affiliates (collectively “Poshmark”, “we”, “us”, and “our”) obtain; how we may collect, use, and share it; and how you may exercise your rights and choices with respect to that data.
This Privacy Policy covers:
- Scope
- What Data We Collect
- How We Use Your Data
- How We Share the Information We Collect
- How We Store and Maintain the Information We Collect
- Legal Basis for Processing Your Information
- Your Rights and Choices (including Region-Specific Information)
- Additional Information
For California residents, view our California Privacy Notice, which supplements our Privacy Policy, here.
1. Scope
This Privacy Policy applies to personal data we obtain when users (“you” or “your”) interact with Poshmark services, products, tools, and features (collectively “Services”) through the use of our websites, mobile applications, or on any other medium used to access our Services and through other data collection points that reference this Privacy Policy.
We may provide additional information about our privacy practices at other points, for example, where this will help us provide more relevant and timely information.
2. What Data We Collect
We collect personal data about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
- Information You Provide to Us Directly: We collect information about you when you provide it directly to us as part of our Services, such as when you register for an account, set brand, style, and other preferences, and participate in any interactive feature, survey, promotion, or event. This information may include your name, address, phone number, email, username, sizing, social media accounts, gender, age, education history, and any other personal data you may provide.
- Information You Provide when Using Our Services and Interacting with Other Users: We collect information and content when you create closets and listings, post stories, participate in a Posh Show, make purchases, search for items, and comment or otherwise interact with listings, closets, or other users. This includes any pictures, video and audio clips, closet descriptions, search terms, information about items you have listed, sold, or purchased, and any interaction with users and listings, such as likes, comments, replies, and offers.When you buy and sell on Poshmark, we will need to collect payment and billing information, such as credit card and bank account information to complete the transaction.
- Information You Provide through Our Support Channels: We collect information when you contact Poshmark and our customer support for any reason, such as asking questions and sharing feedback, issues, or problems. You may be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving an issue.
- Information You Provide when Verifying Your Identity: Identity verification may be required for fraud prevention and compliance purposes. We may collect certain identification information, such as driver’s license information, social security number, and passport number to verify your identity. We may also ask to verify your identity using photo verification.
- Information We Collect Automatically when You Use the Services: We collect information about you when you use our Services, including when browsing or taking certain actions within the Services. This includes information about the features you may use, links or pages you click on, pages viewed, search and browsing history, IP address and device data (e.g. operating system, version, model, identifiers, etc.), referring and exit pages, and other analytics data about your usage or our Services.Cookies and other tracking technologies:We, our service providers, and other third-party partners may collect information such as device data, IP address, hashed emails, transaction data (such as order value) and online activity data through automated means such as cookies, web beacons, software development kits (SDKs), tracking URLs, and similar technologies. Cookies are used to store and receive identifiers and other information, such as the name of the domain from which the cookie originated and when the cookie expires. Cookies and similar technologies may enable Poshmark, as well as parties other than Poshmark, to collect information through our Services.We and the companies we work with may use cookies and similar technologies to improve the functionality and user experience of our Services, gather and store information about user preferences and past actions, perform analytics, detect fraud, measure our ad conversion and performance, optimize our ad campaigns, customize your experience, and bring you ads through interest-based advertising. Interest-based advertising enables us to provide you with more relevant advertising about products and services based on the information we and other parties may collect about your online activities over time and across different websites. For example, you can learn how Google collects and uses information when we use their services (including Google Analytics) and how Connexity and Taboola use cookies and similar technologies to optimize ads and recommend content to you.Most browsers will allow you to control cookies through the browser settings. View your browser developer’s support center, help menu, or website to learn whether or how you can manage cookies on your browser. Please note that, without cookies, you may not be able to use some or all of the features on or functionality of our Services.Our Service currently does not respond to “Do Not Track” (DNT) signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
- Information We Collect from Social Media Platforms: You can connect your social media or other third-party account to your Poshmark account, such as Facebook, Twitter, Instagram, Pinterest, or Snapchat. If you choose to connect your social media accounts to our Services, we may collect information about you from these accounts, such as username, friend or following lists, and other profile information.
- Information about Others: Prior to sharing any information about others for any purpose through the Service, you must satisfy any consents or other applicable legal and regulatory requirements. This includes, but is not limited to, the information or images you provide about any third parties on comments, listings, Posh Stories, or Posh Shows.
3. How We Use Your Data
We use the information we collect to provide, develop, enhance our Services, and for other business purposes needed to deliver our Services or as required for legal or compliance purposes. This includes to:
- Personalize your experience. For example, we use your information, including profile, search, likes, and purchase histories, to suggest items, closets, offers, features, or events that we think you might enjoy. We may use the data collected through cookies and other tracking technologies (if enabled) to remember information so that you will not have to re-enter it during your visit or the next time you visit the site and to provide custom, personalized content and information.
- Process and fulfill orders. This includes sharing your contact and shipping information with sellers and our shipping partners.
- Provide you with customer support, communications, updates, promotions, announcements, and other news about relevant features and aspects of our Services. For example, we may send you communications responding to customer support questions, providing information about transactions, or notifying about user engagement. You may adjust your notification preferences through our app or website, or follow any opt-out instructions provided with the communication (e.g. at the bottom of an email).
- Improve safety, security, and integrity and prevent fraud. This includes investigating suspicious activity, preventing the sale of counterfeit items, and fulfilling anti-money laundering and know-your-customer obligations. We use information about you to verify accounts and activity, to monitor suspicious or fraudulent activity, and to identify violations of our Services’ terms and policies.
- Enable social features such as connecting you with other users.
- Provide, analyze and improve the Services. This also includes research and development and creation of new features and may involve creating anonymous and aggregated data.
- For advertising and marketing purposes. Depending on your location and any applicable rights or choices you may have exercised, this may include providing you with advertising and marketing related to our Services, measuring our ad performance and conversion, optimizing our ad campaigns, and showing you personalized and non-personalized ads on or off of the Services.
- Where we believe it is necessary to fulfill or protect our legal rights, interests, and protect the interests of others. This includes complying with relevant laws, regulation, or other obligations in connection with legal claims, audit functions, an acquisition, merger, or sale of a business.
- With your consent: We may use information about you where you have given us consent to do so for a specific purpose not listed above.
4. How We Share the Information We Collect
We share your information as described below:
- Provide the Services: We will share your information with companies that provide a service to us or our users, such as shipping, identity verification, fraud monitoring, payment processing, storage, database maintenance, analytics, and hosting. For example, we may use Google Maps API to help autocomplete and validate your address.
- Offers, Ads, and Promotions: We may share your information with partners and affiliates, which may include brands or other third parties, as well as advertising networks and related providers for advertising, marketing, and promotional purposes.
- Complete Transactions: We may share information with others users when you make a purchase or a sale or otherwise conduct transactions on the Service.
- Sharing Feedback: We may share feedback we receive from you. This may include, but is not limited to love notes, comments on listings, and survey responses. This feedback may be attributed to you, for example, with your username.
- Law Enforcement or Legal Requests: We may share information about you with a third party if we believe that sharing is reasonably necessary to comply with the law and the reasonable requests of law enforcement, to enforce our Terms of Service or to protect the security or integrity of our Service, or to exercise or protect the rights, property, or personal safety of Poshmark, our users, or others.
- Business Transaction: We may transfer the personal data we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation), or other business transaction.
- With your consent: We may also share information about you with third parties when you give us consent to do so.
We may also share aggregated and anonymous information, including demographic info, survey results, market trends, and other analysis that we create based on the information we receive.
In addition, please note that we are not responsible for the personal data you choose to submit on pages and content accessible to the general public, including but not limited to, your profile, closet, listings (including any “Meet the Posher” listings), photos, comments (including on our blog), love notes, Posh Stories, or Posh Shows. Once displayed on a publicly accessible location, that information can be collected, used, and shared by the public at large both on and off our Services (e.g. a listing could be shared to social media).
5. How We Store and Maintain the Information We Collect
The information we obtain will be retained to provide the Services to you and to fulfill the business and commercial purposes for which they are collected or as needed to satisfy applicable governmental laws, regulations, investigations, proceedings or for reasonable backup, archival, audit, legal, tax, accounting, compliance, or other similar purposes. For example, requirements related to financial transactions and anti-money laundering purposes often require us to keep certain information for 7 years but may vary depending on your location.
Security:
Poshmark employs organizational, technical, and physical safeguards intended to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Depending on the circumstances, our safeguards to protect personal data may include facilities access restrictions, system access controls, firewalls, data encryption, and other security best practices.
No internet, email, or other electronic transmission is ever fully secure or error free, however, so you should take special care in deciding what information you send to us in this way. Your information may be stored with third-party cloud service infrastructure providers.
International Data Transfers:
We are headquartered in the United States and may share your information with service providers and other recipients in the United States and worldwide. If you are located in a region with laws governing data collection and use that may differ from U.S. law, please note that we may transfer personal data to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. We use appropriate transfer mechanisms where required.
6. Legal Basis for Processing Your Information
Poshmark may collect and process your information on the basis of different legal grounds, depending on the nature of the information being provided, the type of processing involved, and your location of residence, as follows:
- Performance of a contract: By using our Services or otherwise purchasing or selling on our platform, you are agreeing to our Terms of Service which constitutes a valid legal contract. We process your data in order to fulfill any obligations, such as completing transactions between you and other users and you and Poshmark.
- Legitimate interest: Such legitimate interests will include where Poshmark sends you marketing about our products and services where we believe you have a reasonable expectation that we will perform a particular type of processing on your behalf or where such processing is necessary for fraud detection and prevention. Poshmark will only rely on such a ground where an assessment has been performed balancing the interests and rights involved and the necessity of the processing in order to provide our services, products, and features to you.
- Legal obligations: Where the processing is necessary for compliance with a legal obligation.
- Consent: Finally, in certain situations, Poshmark relies on your consent in order to process your Personal Data such as marketing communications.
7. Your Rights and Choices
Depending on your location, you may have certain rights, choices, and means available to you when it comes to your information, including the use and disclosure of that data. Below is a summary of the choices you may have and how to exercise them.
Access, Correct, or Delete Your Personal Data:
You may access, correct, or delete your personal data in your account settings. When you make a request, we may need information from you to help us confirm your identity and verify your right to access, correct, or delete your personal data (or to exercise any of your other rights), and may charge you a fee for such request, where allowable. Please note, if you delete your information, your account will be terminated.
Your requests and choices may be limited in certain cases, such as the following examples: if fulfilling your request would reveal information about another person, or if you ask to delete information which we are required by law or have compelling legitimate interests to keep.
Withdraw Consent:
Where allowed by law, you may withdraw such consent at any time; however, withdrawing such consent may limit or restrict your use or access of our Services. Please direct your request to privacy@poshmark.com unless a different means of making the request is listed in a region-specific section.
Region-Specific Information:
California Residents
If you are a California resident, there are some additional rights that may be available to you.
Under the California “Shine the Light” law, you also have the right to request that we provide you with (a) a list of certain categories of personal data we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties. To submit a Shine the Light request, email us at privacy@poshmark.com with the subject line “California Shine the Light Request”.
In addition, the California Consumer Privacy Act (“CCPA”) requires that we provide California residents with additional information about their rights and our information practices. If you are a California resident, please review our California Privacy Notice, which supplements this Privacy Policy.
Colorado, Connecticut, Utah, and Virginia Residents
You have the right to opt out of (i) the “sale” of your personal information, (ii) targeted advertising, and (iii) profiling in furtherance of decisions that produce legal or similarly significant effects. If you are accessing this Privacy Policy using your web browser, you may request to opt out here. If you are accessing this Privacy Policy using the Poshmark App, you may request to opt out here.
You also have the right to request, with some exceptions, to obtain a copy of your personal information in a portable format, to confirm whether we are acting as a controller when processing your personal information, to correct inaccuracies, and to delete your information. If a request you made to exercise your rights access is denied, you may appeal the denial by writing to privacy@poshmark.com.
The categories of personal information we process are in Section 2 above. The purposes for processing that information are in Section 3 above. The categories of information that we share with third parties and the categories of third parties we share that information with is in Section 4 above.
Canada Residents
We will process your information with your consent, unless an exception applies. Your consent may be explicit, such as when you check an online box approving the collection of your information, or it may be implied based on the circumstances or your actions. After collection, we may transfer your information outside Canada for processing. Section 5 above describes how we protect that information and the risks associated with its transfer. Other sections of this Privacy Policy explain your rights and how you may exercise them, including how to withdraw your consent.
8. Additional Information
Depending on your location, you may have certain rights, choices, and means available to you when it comes to your information, including the use and disclosure of that data. Below is a summary of the choices you may have and how to exercise them.
Links to External Content:
The Services may also include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
Children's Privacy:
Poshmark does not knowingly collect or solicit any information from anyone under the age of 13 through this Service. If you believe that a child under 13 years of age may have provided us with personal data, please contact us at privacy@poshmark.com.
Your Acceptance of this Privacy Policy:
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, you should discontinue use of the Services immediately.
Your Acceptance of this Privacy Policy:
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, you should discontinue use of the Services immediately.
Changes to this Privacy Policy:
We reserve the right to revise this Privacy Policy from time to time. We will post changes on this page and indicate the “Effective Date” at the top of this page. Please check back often for any updates. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and that your continued use of our Services after any change in this Privacy Policy will constitute your acceptance of such change.
Contact Us:
Minors Policy
Effective December 18th 2023
DownloadTable of Contents
Minors Policy
For the purposes of this policy, our Terms of Service, and any other Poshmark policies, any individual over the age of 13 and under the age of 18 (or for Canadian residents, under the age of majority of their province or territory) is considered a “Minor.” Individuals under the age of 13 are not allowed to use Poshmark or any of its services. If Poshmark becomes aware of a User under the age of 13, we will permanently delete their account.
Minors may only use Poshmark’s services if they have appropriate permission and supervision from their parent or legal guardian. Poshmark may request additional information to verify such permission and the identity of a parent or legal guardian, including for the purpose of security and fraud prevention.
Parents or legal guardians are responsible for any and all activity conducted on a Minor’s account.
Minors should have their legal name listed on any financial account used for buying and selling, or if using that of a parent or legal guardian, minors should be listed as an authorized user.
Please note, some features, such as Posh Shows, may not be available to Users under the age of 18, even with parent or legal guardian permission.
Seller Policy
Effective August 27th 2024
DownloadTable of Contents
Seller Policy
As a Seller, you are central to providing each of your Buyers with a safe and trustworthy experience on Poshmark. This policy is designed to outline a Seller’s rights and responsibilities and is a part of Poshmark’s Terms of Service.
Sellers are responsible for reviewing and abiding by these rules as well as any applicable local laws. Violating this policy may result in restrictions to your account, up to and including termination, and may be made at the sole discretion of Poshmark.
Seller Fee Policy
All fees are simple and straightforward.
It’s always free to list an item for sale on Poshmark.
After your item sells, we deduct a small fee from the final order price. Please refer to the Canada Fee Policy for more information.
What you get:
Seller Benefits | |
Sell it | One-click listing with Reposh and copy listing features. |
Livestreaming with Posh Shows brings your closet to life and connects you to your customers in real-time. | |
Pricing tools allow you to easily set and negotiate your price with customers. | |
Closet management tools like My Closet Insights and Bulk Actions help you proactively manage your listings. | |
Customer relationship management with My Shoppers enables you to engage and close customer leads. | |
Free authentication on orders 700+ $ CA with Posh Authenticate. | |
Customer support and Posh Protect buyer protection. | |
Ship it | Free shipping labels sent straight to your inbox with PoshPost, our frictionless buyer-paid flat rate shipping program.* |
Printerless shipping is also available using shipping QR codes—scan your code at any USPS location. | |
Get paid | Fast and flexible payout options like Direct Deposit, ACH, Instant Transfer, Paypal, and Venmo. |
Please note, your earnings are based on the listing price and actual earnings will vary based on the final order price, Seller discounts, and any other applicable taxes and discounts.
*Please note, exclusions may apply for overweight and multi-label shipments. For more details, please see our Shipping Policy.
What Can Be Sold On Poshmark
Poshmark’s marketplace welcomes the sale of most types of new and pre-owned fashion, as well as select home goods, pet items, and electronics with certain restrictions within these categories. Please note that not all categories or types of items may be available in your location.
For the safety of our Users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Poshmark. Please review the Prohibited Items Policy to be sure you know what items can’t be listed or sold.
Listing Descriptions and Pricing
Sellers are responsible for describing items truthfully, accurately, and completely. This includes creating informative listing descriptions that include your original photos of the items and details such as the condition and any flaws or unique features and, when using automated listing features such as Smart List AI, reviewing the generated listing descriptions and details for accuracy and completeness. The item for sale should be clearly represented in the main photo. Avoid any photo editing techniques that may make it difficult for Buyers to accurately assess the condition of the item, such as collages or heavy special effects.
Sellers must have possession of, and ship, the actual item described in the listing. Sellers may not list a promise for a future item, or ship a “placeholder” note or item indicating the actual listed item will arrive at a future date.
Sellers must promptly answer questions and requests for additional information. Please note that images as well as descriptions provided in comments and during Posh Shows (where applicable) may be reviewed and considered by Poshmark staff in the event of a dispute.
Sellers may price items as desired, but price gouging is strictly prohibited. Poshmark encourages Sellers to view similar items, whenever possible, to determine a realistic listing price likely to result in a sale. Once a Buyer accepts a listed price, a binding transaction exists and Sellers are required to provide the item(s) to a Buyer at that price. Sellers must also fulfill any and all additional requirements as detailed in this Seller Policy and our Terms. Once you accept a Buyer’s offer, a binding transaction also exists.
Order Fulfillment
Once a Buyer accepts your offer, you accept a Buyer’s offer, or an auction is successfully completed, you must fulfill the sale. Sellers must use Poshmark’s provided shipping labels when fulfilling orders.
Effective February 4th 2024 to August 27th 2024
DownloadTable of Contents
Seller Policy
As a Seller, you are central to providing each of your Buyers with a safe and trustworthy experience on Poshmark. This policy is designed to outline a Seller’s rights and responsibilities and is a part of Poshmark’s Terms of Service.
Sellers are responsible for reviewing and abiding by these rules as well as any applicable local laws. Violating this policy may result in restrictions to your account, up to and including termination, and may be made at the sole discretion of Poshmark.
Seller Fee Policy
All fees are simple and straightforward.
It’s always free to list an item for sale on Poshmark.
After your item sells, we deduct a small fee from the final order price. Please refer to the Canada Fee Policy for more information.
What you get:
Seller Benefits | |
Sell it | One-click listing with Reposh and copy listing features. |
Livestreaming with Posh Shows brings your closet to life and connects you to your customers in real-time. | |
Pricing tools allow you to easily set and negotiate your price with customers. | |
Closet management tools like My Closet Insights and Bulk Actions help you proactively manage your listings. | |
Customer relationship management with My Shoppers enables you to engage and close customer leads. | |
Free authentication on orders 700+ $ CA with Posh Authenticate. | |
Customer support and Posh Protect buyer protection. | |
Ship it | Free shipping labels sent straight to your inbox with PoshPost, our frictionless buyer-paid flat rate shipping program.* |
Printerless shipping is also available using shipping QR codes—scan your code at any USPS location. | |
Get paid | Fast and flexible payout options like Direct Deposit, ACH, Instant Transfer, Paypal, and Venmo. |
Please note, your earnings are based on the listing price and actual earnings will vary based on the final order price, Seller discounts, and any other applicable taxes and discounts.
*Please note, exclusions may apply for overweight and multi-label shipments. For more details, please see our Shipping Policy.
What Can Be Sold On Poshmark
Poshmark’s marketplace welcomes the sale of most types of new and pre-owned fashion, as well as select home goods, pet items, and electronics with certain restrictions within these categories. Please note that not all categories or types of items may be available in your location.
For the safety of our Users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Poshmark. Please review the Prohibited Items Policy to be sure you know what items can’t be listed or sold.
Listing Descriptions and Pricing
Sellers must describe items truthfully, accurately, and completely. This includes creating informative listing descriptions that include your original photos of the items and details such as the condition and any flaws or unique features. The item for sale should be clearly represented in the main photo. Avoid any photo editing techniques that may make it difficult for Buyers to accurately assess the condition of the item, such as collages or heavy special effects.
Sellers must have possession of, and ship, the actual item described in the listing. Sellers may not list a promise for a future item, or ship a “placeholder” note or item indicating the actual listed item will arrive at a future date.
Sellers must promptly answer questions and requests for additional information. Please note that images as well as descriptions provided in comments and during Posh Shows (where applicable) may be reviewed and considered by Poshmark staff in the event of a dispute.
Sellers may price items as desired, but price gouging is strictly prohibited. Poshmark encourages Sellers to view similar items, whenever possible, to determine a realistic listing price likely to result in a sale. Once a Buyer accepts a listed price, a binding transaction exists and Sellers are required to provide the item(s) to a Buyer at that price. Sellers must also fulfill any and all additional requirements as detailed in this Seller Policy and our Terms. Once you accept a Buyer’s offer, a binding transaction also exists.
Order Fulfillment
Once a Buyer accepts your offer, you accept a Buyer’s offer, or an auction is successfully completed, you must fulfill the sale. Sellers must use Poshmark’s provided shipping labels when fulfilling orders.
Effective December 18th 2023 to February 4th 2024
DownloadTable of Contents
Seller Policy
As a Seller, you are central to providing each of your Buyers with a safe and trustworthy experience on Poshmark. This policy is designed to outline a Seller’s rights and responsibilities and is a part of Poshmark’s Terms of Service.
Sellers are responsible for reviewing and abiding by these rules as well as any applicable local laws. Violating this policy may result in restrictions to your account, up to and including termination, and may be made at the sole discretion of Poshmark.
Seller Fee Policy
All fees are simple and straightforward.
It’s always free to list an item for sale on Poshmark.
After your item sells, we deduct a small fee from the final order price. For sales under $15, the fee is a flat rate of $2.95. For sales above $15 and above, the fee is 20% and you keep 80%.
What you get:
Seller Benefits | |
Sell it | One-click listing with Reposh and copy listing features. |
Livestreaming with Posh Shows brings your closet to life and connects you to your customers in real-time. | |
Pricing tools allow you to easily set and negotiate your price with customers. | |
Closet management tools like My Closet Insights and Bulk Actions help you proactively manage your listings. | |
Customer relationship management with My Shoppers enables you to engage and close customer leads. | |
Free authentication on orders $500+ with Posh Authenticate. | |
Customer support and Posh Protect buyer protection. | |
Ship it | Free shipping labels sent straight to your inbox with PoshPost, our frictionless buyer-paid flat rate shipping program.* |
Printerless shipping is also available using shipping QR codes—scan your code at any USPS location. | |
Get paid | Fast and flexible payout options like Direct Deposit, ACH, Instant Transfer, Paypal, and Venmo. |
Please note, your earnings are based on the listing price and actual earnings will vary based on the final order price, Seller discounts, and any other applicable taxes and discounts.
*Please note, exclusions may apply for overweight and multi-label shipments. For more details, please see our Shipping Policy.
What Can Be Sold On Poshmark
Poshmark’s marketplace welcomes the sale of most types of new and pre-owned fashion, as well as select home goods, pet items, and electronics with certain restrictions within these categories. Please note that not all categories or types of items may be available in your location.
For the safety of our Users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Poshmark. Please review the Prohibited Items Policy to be sure you know what items can’t be listed or sold.
Listing Descriptions and Pricing
Sellers must describe items truthfully, accurately, and completely. This includes creating informative listing descriptions that include your original photos of the items and details such as the condition and any flaws or unique features. The item for sale should be clearly represented in the main photo. Avoid any photo editing techniques that may make it difficult for Buyers to accurately assess the condition of the item, such as collages or heavy special effects.
Sellers must have possession of, and ship, the actual item described in the listing. Sellers may not list a promise for a future item, or ship a “placeholder” note or item indicating the actual listed item will arrive at a future date.
Sellers must promptly answer questions and requests for additional information. Please note that images as well as descriptions provided in comments and during Posh Shows (where applicable) may be reviewed and considered by Poshmark staff in the event of a dispute.
Sellers may price items as desired, but price gouging is strictly prohibited. Poshmark encourages Sellers to view similar items, whenever possible, to determine a realistic listing price likely to result in a sale. Once a Buyer accepts a listed price, a binding transaction exists and Sellers are required to provide the item(s) to a Buyer at that price. Sellers must also fulfill any and all additional requirements as detailed in this Seller Policy and our Terms. Once you accept a Buyer’s offer, a binding transaction also exists.
Order Fulfillment
Once a Buyer accepts your offer, you accept a Buyer’s offer, or an auction is successfully completed, you must fulfill the sale. Sellers must use Poshmark’s provided shipping labels when fulfilling orders.
Buyer Policy
Effective December 18th 2023
DownloadTable of Contents
Buyer Policy
As a Buyer, you will be solely responsible for reviewing the item description before making an offer, bidding, and/or purchasing. Buyers who purchase “mystery” listings do so at their own risk. The contract to purchase will be between you and the Seller and not between you and Poshmark.
Except for items marked as eligible for Posh Authenticate or otherwise marked directly in the listing, Poshmark does not physically evaluate items listed for sale and is not responsible for any item flaws or description inaccuracies. In the event of an issue with a purchase, such as an item not as described, please inform us within 3 days of delivery of the item to qualify for a refund evaluation under our Posh Protect program. If an item appears to violate Poshmark’s Community Guidelines or Prohibited Items Policy, you may report the listing.
Purchases
Once a Buyer selects the Buy Now option for a listing or a Buyer makes an offer to purchase items that is accepted by the Seller, it will be considered a purchase and a binding contract between the Buyer and Seller. Upon purchasing an item, a Buyer must remit payment to Poshmark for the Item, including any listed shipping or additional fees. Poshmark is not an auctioneer, a Seller or a shipping carrier.
Poshmark reserves the right to delay or cancel any purchase for Trust and Safety purposes, including but not limited to suspected fraud and to protect Users from illegal or otherwise prohibited activities.
All purchases are final with no returns, refunds, cancellations, or retractions allowed, except where:
- The Buyer cancels an order within three (3) hours of purchase; or
- The purchase has been canceled when explicitly permitted by Poshmark or if applicable, a Seller; or
- The listing expressly indicates the availability of returns.
Upon delivery, Buyers should promptly inspect and accept the order in order to release payment to the Seller. Orders will be accepted automatically after three full days have passed unless the Buyer requests a return by reporting the issue within the Service.
In the event of a dispute, Buyers approved to return an item may only do so with the prepaid shipping label provided by Poshmark. Buyers who make unauthorized returns are not eligible for a refund through Poshmark.
Payments
Buyers may pay for items only by using payment methods approved by Poshmark, and Poshmark will receive such payment from the Buyer on behalf of the Seller. By submitting payment information to Poshmark, you authorize Poshmark to store that information and with your confirmation, charge you for any items purchased. A transaction that begins on Poshmark may not be completed off of Poshmark.
Shipping Costs
Buyers are responsible for shipping costs (as detailed in the Shipping Policy incurred with respect to their purchased Item(s).
Canada Fee Policy
Effective December 18th 2023
DownloadTable of Contents
Canada Fee Policy
All fees are simple and straightforward.
It’s always free to list an item for sale on Poshmark.
For Sellers, after your item sells, we deduct a small fee from the final order price. For all sales under C$20, Poshmark takes a flat commission of C$3.95. For sales of C$20 or more, you keep 80% of your sale and Poshmark's commission is 20%. All orders include a GST/HST on the Poshmark fee that is deducted from the seller’s earnings. The GST/HST rate is dependent on the seller’s Province.
Please note, your earnings are based on the listing price and actual earnings will vary based on the final order price, seller discounts, and any other applicable taxes and discounts.
Buyers are responsible for any shipping costs incurred with respect to their purchased Item. Please see Shipping Policy for details and exceptions.
Prohibited Items Policy
Effective October 3rd 2024
DownloadTable of Contents
Prohibited Items Policy
Poshmark’s marketplace welcomes the sale of most types of new and pre-owned fashion, new personal care items, as well as select home goods, pet items, and electronics with certain restrictions within these categories. For the safety of our users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Poshmark. We reserve the right to remove items and content under this policy, or any other Poshmark policies and Terms of Service, at our sole discretion.
If you sell items on Poshmark, you have a critical role in preventing illegal and potentially unsafe items from appearing in our marketplace, so please be sure your items are allowed to be sold before adding them to your closet. If you list prohibited items or otherwise include them as part of any transaction or shipment, Poshmark may remove them, and you may be subject to temporary or permanent account restrictions.
Any sales involving prohibited items may be canceled and Poshmark reserves the right to withhold payment. Poshmark also reserves the right to dispose or destroy any prohibited items that are sent to our Posh Authenticate centers.
If you’re not sure which laws may apply to you, you may wish to seek advice from a qualified professional.
If you see an item for sale on Poshmark that you believe may be in violation of this policy, please report it to us. We will look into it and take any necessary actions.
1. Restricted Items
Restricted items include those that are generally allowed but must meet certain conditions in order to be considered in compliance with Poshmark’s policies.
Electronics
Qualifying electronic items must be reset to factory settings if applicable. Sellers must sign out of or disable any personal accounts prior to shipping.
Makeup and Personal Care Products
Makeup and personal care items, including personal applicators, must be new, never swatched, and alcohol-free. Aerosols, perfumes, and nail polish may not be shipped using Poshmark’s shipping labels and are not currently allowed to be sold outside of limited pre-authorized test programs leveraging non-Poshmark shipping labels.
Qualifying cosmetics and liquid products must be in new condition within its original factory-sealed packaging and must be sold or removed before the expiration date has passed. Repotting, de-potting, or repackaging cosmetics is not allowed. Bodily fluids, flammable, and other hazardous liquids are not allowed in any condition.
Mystery Boxes
“Mystery boxes,” “mystery listings,” or any grab-bag style bundles are permitted at the buyer’s and seller’s own risk. Mystery boxes for unclaimed parcels and listings involving chance winnings or a contest are not allowed. In order to offer “mystery boxes” and qualify for seller protection in the event of a dispute involving a mystery listing, sellers must:
- disclose key details about the item(s) included in the mystery box including: quantity, brand(s), item(s) category, size(s) and condition of each item;
- provide a truthful assessment of the value of the item(s) in the mystery box; and
- keep the mystery box on camera and reveal the contents upon completion of the auction if sold during a Posh Show.
Socks and Underwear
For health and hygiene reasons, used socks and underwear may not be sold on Poshmark. New undergarments with tags attached are allowed to be sold in clean, unstained, and unused condition. Pre-owned bras and swimwear are allowed. Do not use any fetishizing language or imagery in your listing.
2. Prohibited Items
Prohibited items are not allowed to be sold on Poshmark, no matter how they are presented. Users who attempt to buy or sell prohibited or otherwise illegal items risk immediate and permanent suspension from Poshmark, and other enforcement actions, such as withholding payments or funds.
Counterfeit and Infringing Products
Counterfeit products are illegal to buy and sell, and strictly prohibited on Poshmark. Often referred to as “replicas,” counterfeit items may include fakes, knockoffs, bootlegs, and otherwise illegally replicated goods.
Examples of prohibited counterfeit items include but are not limited to:
- Branded handbags, sneakers, and sports jerseys that were not produced by a licensed manufacturer, like a purse or VIP item bearing the Chanel name or logo that was not made by Chanel;
- Altered products made by embellishing, upcycling, or repurposing all or portions of trademarked and authentic branded items to change the form or function of the original item without the rights owner or brand’s permission, such as using material from a luxury bag to make a necklace or keychain; and/or
- Pirated or unauthorized recordings of digital media, like movies and TV shows.
Be careful not to present your items in a way that may infringe on the intellectual property rights of others or mislead buyers about who made the product. Do not use descriptors like "inspired by" followed by a brand name, like “inspired by Chanel.” Buyers and brands may interpret this as if your item is an unauthorized copy, even if you may not intend it that way.
Make sure that you have the rights to sell any items you list on Poshmark. Do not upload any images that you didn't take, that are of other people without their permission, or that you do not have the rights to use. Poshmark will promptly process and investigate notices of alleged infringement. See our Terms of Service for more information.
Nudity and Explicit Content
In order to maintain a welcoming community, sexually explicit items and content featuring nudity are not allowed on Poshmark. We define nudity as realistic female toplessness and perceptible genitalia (of any gender), including minimal coverage by sheer or very tight fabric.
Hateful and Violent Content
Everyone who uses Poshmark deserves to feel safe and welcome in our community. We do not allow content that inherently expresses, encourages, or glorifies hate or violence towards individuals or groups based on race, ethnicity, immigration status, national origin, religion, gender, gender identity, sexual orientation, disability, weight or size.
Prohibited hateful and violent content includes but is not limited to:
- Hateful speech and symbols;
- Harmful stereotypes and demeaning depictions of protected groups;
- Condoning the views or activities of hateful or violent groups or individuals;
- Threatening or inciting violence towards others; and/or
- Promoting self harm or suicide.
3. Dangerous Items
Certain types of items may present an outsized risk of harm if produced, maintained, or used improperly. Oftentimes there are shipping restrictions and, in many cases, government regulations that apply to these products, so for the welfare of Poshmark buyers and sellers, items that may pose a hazard to health or safety are not allowed.
Be sure to check with your shipping carrier and government resources to learn what restrictions may apply to you. If you are not sure, you may wish to consult with a qualified expert in your area.
Shipping Resources:
Food, Drugs, and Drug Paraphernalia
Poshmark is not the place to sell anything meant to be eaten or otherwise consumed by humans or animals. Do not list anything meant to be consumed including raw food ingredients, packaged food products, beverages, baby formula, and nutritional supplements.
You are not allowed to sell illegal drugs on Poshmark, but we also prohibit over-the-counter drugs, prescription drugs, alcohol, tobacco, and drug-related paraphernalia that is meant for making, using, or concealing drugs.
Hazardous Materials
Poshmark prohibits hazardous materials, including but not limited to:
- Aerosols and ozone-depleting substances;
- Fuels, combustibles, and explosive precursors;
- Carcinogens, poisons, and pesticides;
- Radioactive materials; and/or
- Toxic plant materials.
Knives and Weapons
With the exception of table knives, knives and weapons are not allowed on Poshmark. Weapons accessories, parts, and designs are also not allowed, nor are realistic toy and replica weapons.
Medical Devices and Prescription Items
Classified medical devices and prescription items are not allowed. Please do not list anything meant to be used to prevent, diagnose, or treat a medical condition. Common examples include body wraps, contact lenses, and breast pumps. Medical devices are prohibited regardless of whether they do or don’t require a prescription. If you are not sure whether your item is considered a medical device, you may wish to consult the FDA Product Classification Database or a similar resource from your local authority.
Recalled and Highly Regulated Items
Poshmark prohibits the sale of items that have been recalled by governments or manufacturers. This includes items like lawn darts, small high-powered magnet toys, certain items with button batteries, and several baby products such as toys with small parts.
Poshmark cooperates with various external authorities to identify and remove items that may pose safety concerns even if they have not been recalled. This may include items such as baby carriers and car seats, infant sleeper items, and certain personal protective equipment (PPE) such as helmets.
Visit the Consumer Product Safety Commission’s website or check with your local authority for more information on what items might be subject to a recall or regulation.
Poshmark prohibits any item that originates from a location deemed as sanctioned by The Office of Foreign Assets Control ("OFAC"). Do not list or otherwise attempt to sell through Poshmark any items that may have originated in the following locations:
- Cuba
- Crimea, (KYRM) region of Ukraine
- Donetsk People’s Republic (DNR) region of Ukraine
- Luhansk People’s Republic (LNR) region of Ukraine
- Democratic People's Republic of Korea (North Korea)
- Iran
- Syria
Certain items originating from Russia and Belarus are prohibited, as well as any item subject to the US Tariff Act or related acts.
4. Plant and Animal Products
Plants and Seeds
Poshmark does not allow the sale of living or viable plants and seeds.
Animals
Do not sell live animals, eggs, or any product derived from domestic cats and dogs or endangered animal species, regardless of when it was made. Trade of animal species listed in Appendix I of the Convention on International Trade in Endangered Species (CITES) is prohibited internationally.
Some examples of prohibited animal products to refrain from listing on Poshmark include but are not limited to:
- Elephant and mammoth ivory; commonly found in netsuke and okimono figurines, billiard balls, game pieces, and many kinds of jewelry;
- Marine turtle shell; commonly found in bracelets, hair clips, and glasses;
- Pangolin leather belts and boots, commonly misidentified as anteater; and/or
- Cheetah, jaguar, leopard, lion, ocelot, and tiger fur, claws, and teeth; commonly found in coats and jewelry.
For a full list of prohibited species and commonly related products, see the Coalition to End Wildlife Trafficking Online.
Human Parts
Human body parts, waste, fluids, and remains are not allowed for legal and sanitary reasons. Wigs made of human hair are allowed.
5. Deceptive Content
Impersonation Items
Equipment and accessories that may enable someone to impersonate trusted figures such as current active police, military, airport, or emergency personnel are prohibited. This includes without limitation realistic-looking uniforms, badges, documents and credentials.
Medical Status Items
Medical documents, badges, and other potentially deceitful medical items are not allowed. This includes without limitation medical test results, vaccination status cards, and items designating service animals.
Misrepresented American Indian and Alaska Native Arts and Crafts
The Indian Arts and Crafts Act is a truth-in-advertising law that prohibits misrepresentation in the marketing of American Indian art and craft products within the United States. It is illegal to offer or sell any art or craft product in a manner that falsely suggests it is the product of Native American, American Indian, or Alaska Native tribes or organizations.
Stolen Items
Stolen merchandise cannot be listed or sold on Poshmark as it violates state, federal, and international law. Poshmark will cooperate with law enforcement to assist with the investigation of allegedly stolen goods, including sharing data in accordance with our Privacy Policy.
6. Unsupported Content
Please do not list items outside of qualifying fashion, personal care items, and select home goods, pet items, and electronics. Items outside of these categories are not allowed on Poshmark, even if not explicitly restricted or prohibited in this Prohibited Items Policy.
Effective June 11th 2024 to October 3rd 2024
DownloadTable of Contents
Prohibited Items Policy
Poshmark’s marketplace welcomes the sale of most types of new and pre-owned fashion, new personal care items, as well as select home goods, pet items, and electronics with certain restrictions within these categories. For the safety of our users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Poshmark. We reserve the right to remove items and content under this policy, or any other Poshmark policies and Terms of Service, at our sole discretion.
If you sell items on Poshmark, you have a critical role in preventing illegal and potentially unsafe items from appearing in our marketplace, so please be sure your items are allowed to be sold before adding them to your closet. If you list prohibited items or otherwise include them as part of any transaction or shipment, Poshmark may remove them, and you may be subject to temporary or permanent account restrictions.
Any sales involving prohibited items may be canceled and Poshmark reserves the right to withhold payment. Poshmark also reserves the right to dispose or destroy any prohibited items that are sent to our Posh Authenticate centers.
If you’re not sure which laws may apply to you, you may wish to seek advice from a qualified professional.
If you see an item for sale on Poshmark that you believe may be in violation of this policy, please report it to us. We will look into it and take any necessary actions.
1. Restricted Items
Restricted items include those that are generally allowed but must meet certain conditions in order to be considered in compliance with Poshmark’s policies.
Electronics
Qualifying electronic items must be reset to factory settings if applicable. Sellers must sign out of or disable any personal accounts prior to shipping.
Makeup and Personal Care Products
Makeup and personal care items, including personal applicators, must be new, never swatched, and alcohol-free. Aerosols, perfumes, and nail polish may not be shipped using Poshmark’s shipping labels and are not currently allowed to be sold outside of limited pre-authorized test programs leveraging non-Poshmark shipping labels.
Qualifying liquid products must be in new condition within its original factory-sealed packaging. Bodily fluids, flammable, and other hazardous liquids are not allowed in any condition.
Mystery Boxes
“Mystery boxes,” “mystery listings,” or any grab-bag style bundles are permitted at the buyer’s and seller’s own risk. Mystery boxes for unclaimed parcels and listings involving chance winnings or a contest are not allowed. In order to offer “mystery boxes” and qualify for seller protection in the event of a dispute involving a mystery listing, sellers must:
- disclose key details about the item(s) included in the mystery box including: quantity, brand(s), item(s) category, size(s) and condition of each item;
- provide a truthful assessment of the value of the item(s) in the mystery box; and
- keep the mystery box on camera and reveal the contents upon completion of the auction if sold during a Posh Show.
Socks and Underwear
For health and hygiene reasons, used socks and underwear may not be sold on Poshmark. New undergarments with tags attached are allowed to be sold in clean, unstained, and unused condition. Pre-owned bras and swimwear are allowed. Do not use any fetishizing language or imagery in your listing.
2. Prohibited Items
Prohibited items are not allowed to be sold on Poshmark, no matter how they are presented. Users who attempt to buy or sell prohibited or otherwise illegal items risk immediate and permanent suspension from Poshmark, and other enforcement actions, such as withholding payments or funds.
Counterfeit and Infringing Products
Counterfeit products are illegal to buy and sell, and strictly prohibited on Poshmark. Often referred to as “replicas,” counterfeit items may include fakes, knockoffs, bootlegs, and otherwise illegally replicated goods.
Examples of prohibited counterfeit items include but are not limited to:
- Branded handbags, sneakers, and sports jerseys that were not produced by a licensed manufacturer, like a purse bearing the Chanel name or logo that was not made by Chanel;
- Altered products made by embellishing, upcycling, or repurposing all or portions of trademarked and authentic branded items to change the form or function of the original item without the rights owner or brand’s permission, such as using material from a luxury bag to make a necklace or keychain; and/or
- Pirated or unauthorized recordings of digital media, like movies and TV shows.
Be careful not to present your items in a way that may infringe on the intellectual property rights of others or mislead buyers about who made the product. Do not use descriptors like "inspired by" followed by a brand name, like “inspired by Chanel.” Buyers and brands may interpret this as if your item is an unauthorized copy, even if you may not intend it that way.
Make sure that you have the rights to sell any items you list on Poshmark. Do not upload any images that you didn't take, that are of other people without their permission, or that you do not have the rights to use. Poshmark will promptly process and investigate notices of alleged infringement. See our Terms of Service for more information.
Nudity and Explicit Content
In order to maintain a welcoming community, sexually explicit items and content featuring nudity are not allowed on Poshmark. We define nudity as realistic female toplessness and perceptible genitalia (of any gender), including minimal coverage by sheer or very tight fabric.
Hateful and Violent Content
Everyone who uses Poshmark deserves to feel safe and welcome in our community. We do not allow content that inherently expresses, encourages, or glorifies hate or violence towards individuals or groups based on race, ethnicity, immigration status, national origin, religion, gender, gender identity, sexual orientation, disability, weight or size.
Prohibited hateful and violent content includes but is not limited to:
- Hateful speech and symbols;
- Harmful stereotypes and demeaning depictions of protected groups;
- Condoning the views or activities of hateful or violent groups or individuals;
- Threatening or inciting violence towards others; and/or
- Promoting self harm or suicide.
3. Dangerous Items
Certain types of items may present an outsized risk of harm if produced, maintained, or used improperly. Oftentimes there are shipping restrictions and, in many cases, government regulations that apply to these products, so for the welfare of Poshmark buyers and sellers, items that may pose a hazard to health or safety are not allowed.
Be sure to check with your shipping carrier and government resources to learn what restrictions may apply to you. If you are not sure, you may wish to consult with a qualified expert in your area.
Shipping Resources:
Food, Drugs, and Drug Paraphernalia
Poshmark is not the place to sell anything meant to be eaten or otherwise consumed by humans or animals. Do not list anything meant to be consumed including raw food ingredients, packaged food products, beverages, baby formula, and nutritional supplements.
You are not allowed to sell illegal drugs on Poshmark, but we also prohibit over-the-counter drugs, prescription drugs, alcohol, tobacco, and drug-related paraphernalia that is meant for making, using, or concealing drugs.
Hazardous Materials
Poshmark prohibits hazardous materials, including but not limited to:
- Aerosols and ozone-depleting substances;
- Fuels, combustibles, and explosive precursors;
- Carcinogens, poisons, and pesticides;
- Radioactive materials; and/or
- Toxic plant materials.
Knives and Weapons
With the exception of table knives, knives and weapons are not allowed on Poshmark. Weapons accessories, parts, and designs are also not allowed, nor are realistic toy and replica weapons.
Medical Devices and Prescription Items
Classified medical devices and prescription items are not allowed. Please do not list anything meant to be used to prevent, diagnose, or treat a medical condition. Common examples include body wraps, contact lenses, and breast pumps. Medical devices are prohibited regardless of whether they do or don’t require a prescription. If you are not sure whether your item is considered a medical device, you may wish to consult the FDA Product Classification Database or a similar resource from your local authority.
Recalled and Highly Regulated Items
Poshmark prohibits the sale of items that have been recalled by governments or manufacturers. This includes items like lawn darts, small high-powered magnet toys, certain items with button batteries, and several baby products such as toys with small parts.
Poshmark cooperates with various external authorities to identify and remove items that may pose safety concerns even if they have not been recalled. This may include items such as baby carriers and car seats, infant sleeper items, and certain personal protective equipment (PPE) such as helmets.
Visit the Consumer Product Safety Commission’s website or check with your local authority for more information on what items might be subject to a recall or regulation.
Poshmark prohibits any item that originates from a location deemed as sanctioned by The Office of Foreign Assets Control ("OFAC"). Do not list or otherwise attempt to sell through Poshmark any items that may have originated in the following locations:
- Cuba
- Crimea, (KYRM) region of Ukraine
- Donetsk People’s Republic (DNR) region of Ukraine
- Luhansk People’s Republic (LNR) region of Ukraine
- Democratic People's Republic of Korea (North Korea)
- Iran
- Syria
Certain items originating from Russia and Belarus are prohibited, as well as any item subject to the US Tariff Act or related acts.
4. Plant and Animal Products
Plants and Seeds
Poshmark does not allow the sale of living or viable plants and seeds.
Animals
Do not sell live animals, eggs, or any product derived from domestic cats and dogs or endangered animal species, regardless of when it was made. Trade of animal species listed in Appendix I of the Convention on International Trade in Endangered Species (CITES) is prohibited internationally.
Some examples of prohibited animal products to refrain from listing on Poshmark include but are not limited to:
- Elephant and mammoth ivory; commonly found in netsuke and okimono figurines, billiard balls, game pieces, and many kinds of jewelry;
- Marine turtle shell; commonly found in bracelets, hair clips, and glasses;
- Pangolin leather belts and boots, commonly misidentified as anteater; and/or
- Cheetah, jaguar, leopard, lion, ocelot, and tiger fur, claws, and teeth; commonly found in coats and jewelry.
For a full list of prohibited species and commonly related products, see the Coalition to End Wildlife Trafficking Online.
Human Parts
Human body parts, waste, fluids, and remains are not allowed for legal and sanitary reasons. Wigs made of human hair are allowed.
5. Deceptive Content
Impersonation Items
Equipment and accessories that may enable someone to impersonate trusted figures such as current active police, military, airport, or emergency personnel are prohibited. This includes without limitation realistic-looking uniforms, badges, documents and credentials.
Medical Status Items
Medical documents, badges, and other potentially deceitful medical items are not allowed. This includes without limitation medical test results, vaccination status cards, and items designating service animals.
Misrepresented American Indian and Alaska Native Arts and Crafts
The Indian Arts and Crafts Act is a truth-in-advertising law that prohibits misrepresentation in the marketing of American Indian art and craft products within the United States. It is illegal to offer or sell any art or craft product in a manner that falsely suggests it is the product of Native American, American Indian, or Alaska Native tribes or organizations.
Stolen Items
Stolen merchandise cannot be listed or sold on Poshmark as it violates state, federal, and international law. Poshmark will cooperate with law enforcement to assist with the investigation of allegedly stolen goods, including sharing data in accordance with our Privacy Policy.
6. Unsupported Content
Please do not list items outside of qualifying fashion, personal care items, and select home goods, pet items, and electronics. Items outside of these categories are not allowed on Poshmark, even if not explicitly restricted or prohibited in this Prohibited Items Policy.
Effective February 15th 2024 to June 11th 2024
DownloadTable of Contents
Prohibited Items Policy
Poshmark’s marketplace welcomes the sale of most types of new and pre-owned fashion, new personal care items, as well as select home goods, pet items, and electronics with certain restrictions within these categories. For the safety of our users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Poshmark. We reserve the right to remove items and content under this policy, or any other Poshmark policies and Terms of Service, at our sole discretion.
If you sell items on Poshmark, you have a critical role in preventing illegal and potentially unsafe items from appearing in our marketplace, so please be sure your items are allowed to be sold before adding them to your closet. If you list prohibited items or otherwise include them as part of any transaction or shipment, Poshmark may remove them, and you may be subject to temporary or permanent account restrictions.
Any sales involving prohibited items may be canceled and Poshmark reserves the right to withhold payment. Poshmark also reserves the right to dispose or destroy any prohibited items that are sent to our Posh Authenticate centers.
If you’re not sure which laws may apply to you, you may wish to seek advice from a qualified professional.
If you see an item for sale on Poshmark that you believe may be in violation of this policy, please report it to us. We will look into it and take any necessary actions.
1. Restricted Items
Restricted items include those that are generally allowed but must meet certain conditions in order to be considered in compliance with Poshmark’s policies.
Electronics
Qualifying electronic items must be reset to factory settings if applicable. Sellers must sign out of or disable any personal accounts prior to shipping.
Makeup and Personal Care Products
Makeup and personal care items, including personal applicators, must be new, never swatched, and alcohol-free. Aerosols, perfumes, and nail polish may not be shipped using Poshmark’s shipping labels and are not currently allowed to be sold outside of limited pre-authorized test programs leveraging non-Poshmark shipping labels.
Qualifying liquid products must be in new condition within its original factory-sealed packaging. Bodily fluids, flammable, and other hazardous liquids are not allowed in any condition.
Mystery Boxes
“Mystery boxes,” “mystery listings,” or any grab-bag style bundles are permitted at the buyer’s and seller’s own risk. Mystery boxes for unclaimed parcels and listings involving chance winnings or a contest are not allowed. In order to offer “mystery boxes” and qualify for seller protection in the event of a dispute involving a mystery listing, sellers must:
- disclose key details about the item(s) included in the mystery box including: quantity, brand(s), item(s) category, size(s) and condition of each item;
- provide a truthful assessment of the value of the item(s) in the mystery box; and
- keep the mystery box on camera and reveal the contents upon completion of the auction if sold during a Posh Show.
Socks and Underwear
For health and hygiene reasons, used socks and underwear may not be sold on Poshmark. New undergarments with tags attached are allowed to be sold in clean, unstained, and unused condition. Pre-owned bras and swimwear are allowed. Do not use any fetishizing language or imagery in your listing.
2. Prohibited Items
Prohibited items are not allowed to be sold on Poshmark, no matter how they are presented. Users who attempt to buy or sell prohibited or otherwise illegal items risk immediate and permanent suspension from Poshmark, and other enforcement actions, such as withholding payments or funds.
Counterfeit and Infringing Products
Counterfeit products are illegal to buy and sell, and strictly prohibited on Poshmark. Often referred to as “replicas,” counterfeit items may include fakes, knockoffs, bootlegs, and otherwise illegally replicated goods.
Examples of prohibited counterfeit items include but are not limited to:
- Branded handbags, sneakers, and sports jerseys that were not produced by a licensed manufacturer, like a purse bearing the Chanel name or logo that was not made by Chanel;
- Altered products made by embellishing, upcycling, or repurposing all or portions of trademarked and authentic branded items to change the form or function of the original item without the rights owner or brand’s permission, such as using material from a luxury bag to make a necklace or keychain; and/or
- Pirated or unauthorized recordings of digital media, like movies and TV shows.
Be careful not to present your items in a way that may infringe on the intellectual property rights of others or mislead buyers about who made the product. Do not use descriptors like "inspired by" followed by a brand name, like “inspired by Chanel.” Buyers and brands may interpret this as if your item is an unauthorized copy, even if you may not intend it that way.
Make sure that you have the rights to sell any items you list on Poshmark. Do not upload any images that you didn't take, that are of other people without their permission, or that you do not have the rights to use. Poshmark will promptly process and investigate notices of alleged infringement. See our Terms of Service for more information.
Nudity and Explicit Content
In order to maintain a welcoming community, sexually explicit items and content featuring nudity are not allowed on Poshmark. We define nudity as realistic female toplessness and perceptible genitalia (of any gender), including minimal coverage by sheer or very tight fabric.
Hateful and Violent Content
Everyone who uses Poshmark deserves to feel safe and welcome in our community. We do not allow content that inherently expresses, encourages, or glorifies hate or violence towards individuals or groups based on race, ethnicity, immigration status, national origin, religion, gender, gender identity, sexual orientation, disability, weight or size.
Prohibited hateful and violent content includes but is not limited to:
- Hateful speech and symbols;
- Harmful stereotypes and demeaning depictions of protected groups;
- Condoning the views or activities of hateful or violent groups or individuals;
- Threatening or inciting violence towards others; and/or
- Promoting self harm or suicide.
3. Dangerous Items
Certain types of items may present an outsized risk of harm if produced, maintained, or used improperly. Oftentimes there are shipping restrictions and, in many cases, government regulations that apply to these products, so for the welfare of Poshmark buyers and sellers, items that may pose a hazard to health or safety are not allowed.
Be sure to check with your shipping carrier and government resources to learn what restrictions may apply to you. If you are not sure, you may wish to consult with a qualified expert in your area.
Shipping Resources:
Food, Drugs, and Drug Paraphernalia
Poshmark is not the place to sell anything meant to be eaten or otherwise consumed by humans or animals. Do not list anything meant to be consumed including raw food ingredients, packaged food products, beverages, baby formula, and nutritional supplements.
You are not allowed to sell illegal drugs on Poshmark, but we also prohibit over-the-counter drugs, prescription drugs, alcohol, tobacco, and drug-related paraphernalia that is meant for making, using, or concealing drugs.
Hazardous Materials
Poshmark prohibits hazardous materials, including but not limited to:
- Aerosols and ozone-depleting substances;
- Fuels, combustibles, and explosive precursors;
- Carcinogens, poisons, and pesticides;
- Radioactive materials; and/or
- Toxic plant materials.
Knives and Weapons
With the exception of table knives, knives and weapons are not allowed on Poshmark. Weapons accessories, parts, and designs are also not allowed, nor are realistic toy and replica weapons.
Medical Devices and Prescription Items
Classified medical devices and prescription items are not allowed. Please do not list anything meant to be used to prevent, diagnose, or treat a medical condition. Common examples include body wraps, contact lenses, and breast pumps. Medical devices are prohibited regardless of whether they do or don’t require a prescription. If you are not sure whether your item is considered a medical device, you may wish to consult the FDA Product Classification Database or a similar resource from your local authority.
Recalled and Highly Regulated Items
Poshmark prohibits the sale of items that have been recalled by governments or manufacturers. This includes items like lawn darts, small high-powered magnet toys, certain items with button batteries, and several baby products such as toys with small parts.
Poshmark cooperates with various external authorities to identify and remove items that may pose safety concerns even if they have not been recalled. This may include items such as baby carriers and car seats, infant sleeper items, and certain personal protective equipment (PPE) such as helmets.
Visit the Consumer Product Safety Commission’s website or check with your local authority for more information on what items might be subject to a recall or regulation.
4. Plant and Animal Products
Plants and Seeds
Poshmark does not allow the sale of living or viable plants and seeds.
Animals
Do not sell live animals, eggs, or any product derived from domestic cats and dogs or endangered animal species, regardless of when it was made. Trade of animal species listed in Appendix I of the Convention on International Trade in Endangered Species (CITES) is prohibited internationally.
Some examples of prohibited animal products to refrain from listing on Poshmark include but are not limited to:
- Elephant and mammoth ivory; commonly found in netsuke and okimono figurines, billiard balls, game pieces, and many kinds of jewelry;
- Marine turtle shell; commonly found in bracelets, hair clips, and glasses;
- Pangolin leather belts and boots, commonly misidentified as anteater; and/or
- Cheetah, jaguar, leopard, lion, ocelot, and tiger fur, claws, and teeth; commonly found in coats and jewelry.
For a full list of prohibited species and commonly related products, see the Coalition to End Wildlife Trafficking Online.
Human Parts
Human body parts, waste, fluids, and remains are not allowed for legal and sanitary reasons. Wigs made of human hair are allowed.
5. Deceptive Content
Impersonation Items
Equipment and accessories that may enable someone to impersonate trusted figures such as current active police, military, airport, or emergency personnel are prohibited. This includes without limitation realistic-looking uniforms, badges, documents and credentials.
Medical Status Items
Medical documents, badges, and other potentially deceitful medical items are not allowed. This includes without limitation medical test results, vaccination status cards, and items designating service animals.
Misrepresented American Indian and Alaska Native Arts and Crafts
The Indian Arts and Crafts Act is a truth-in-advertising law that prohibits misrepresentation in the marketing of American Indian art and craft products within the United States. It is illegal to offer or sell any art or craft product in a manner that falsely suggests it is the product of Native American, American Indian, or Alaska Native tribes or organizations.
Stolen Items
Stolen merchandise cannot be listed or sold on Poshmark as it violates state, federal, and international law. Poshmark will cooperate with law enforcement to assist with the investigation of allegedly stolen goods, including sharing data in accordance with our Privacy Policy.
6. Unsupported Content
Please do not list items outside of qualifying fashion, personal care items, and select home goods, pet items, and electronics. Items outside of these categories are not allowed on Poshmark, even if not explicitly restricted or prohibited in this Prohibited Items Policy.
Effective December 18th 2023 to February 15th 2024
DownloadTable of Contents
Prohibited Items Policy
Poshmark’s marketplace welcomes the sale of most types of new and pre-owned fashion, new personal care items, as well as select home goods, pet items, and electronics with certain restrictions within these categories. For the safety of our users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Poshmark. We reserve the right to remove items and content under this policy, or any other Poshmark policies and Terms of Service, at our sole discretion.
If you sell items on Poshmark, you have a critical role in preventing illegal and potentially unsafe items from appearing in our marketplace, so please be sure your items are allowed to be sold before adding them to your closet. If you list prohibited items, Poshmark may remove them, and you may be subject to temporary or permanent account restrictions.
Any sales involving prohibited items may be canceled and Poshmark reserves the right to withhold payment. Poshmark also reserves the right to dispose or destroy any prohibited items that are sent to our Posh Authenticate centers.
If you’re not sure which laws may apply to you, you may wish to seek advice from a qualified professional.
If you see an item for sale on Poshmark that you believe may be in violation of this policy, please report it to us. We will look into it and take any necessary actions.
1. Restricted Items
Restricted items include those that are generally allowed but must meet certain conditions in order to be considered in compliance with Poshmark’s policies.
Electronics
Qualifying electronic items must be reset to factory settings if applicable. Sellers must sign out of or disable any personal accounts prior to shipping.
Makeup and Personal Care Products
Makeup and personal care items, including personal applicators, must be new, never swatched, and alcohol-free. Aerosols, perfumes, and nail polish may not be shipped using Poshmark’s shipping labels and are not currently allowed to be sold outside of limited pre-authorized test programs leveraging non-Poshmark shipping labels.
Qualifying liquid products must be in new condition within its original factory-sealed packaging. Bodily fluids, flammable, and other hazardous liquids are not allowed in any condition.
Mystery Boxes
“Mystery boxes,” “mystery listings,” or any grab-bag style bundles are permitted at the buyer’s and seller’s own risk. Mystery boxes for unclaimed parcels and listings involving chance winnings or a contest are not allowed. In order to offer “mystery boxes” and qualify for seller protection in the event of a dispute involving a mystery listing, sellers must:
- disclose key details about the item(s) included in the mystery box including: quantity, brand(s), item(s) category, size(s) and condition of each item;
- provide a truthful assessment of the value of the item(s) in the mystery box; and
- keep the mystery box on camera and reveal the contents upon completion of the auction if sold during a Posh Show.
Socks and Underwear
For health and hygiene reasons, used socks and underwear may not be sold on Poshmark. New undergarments with tags attached are allowed to be sold in clean, unstained, and unused condition. Pre-owned bras and swimwear are allowed. Do not use any fetishizing language or imagery in your listing.
2. Prohibited Items
Prohibited items are not allowed to be sold on Poshmark, no matter how they are presented. Users who attempt to buy or sell prohibited or otherwise illegal items risk immediate and permanent suspension from Poshmark, and other enforcement actions, such as withholding payments or funds.
Counterfeit and Infringing Products
Counterfeit products are illegal to buy and sell, and strictly prohibited on Poshmark. Often referred to as “replicas,” counterfeit items may include fakes, knockoffs, bootlegs, and otherwise illegally replicated goods.
Examples of prohibited counterfeit items include but are not limited to:
- Branded handbags, sneakers, and sports jerseys that were not produced by a licensed manufacturer, like a purse bearing the Chanel name or logo that was not made by Chanel;
- Altered products made by repurposing all or portions of trademarked and authentic branded items into a different item without the rights owner or brand’s permission; and/or; and
- Pirated or unauthorized recordings of digital media, like movies and TV shows.
Be careful not to present your items in a way that may infringe on the intellectual property rights of others or mislead buyers about who made the product. Do not use descriptors like "inspired by" followed by a brand name, like “inspired by Chanel.” Buyers and brands may interpret this as if your item is an unauthorized copy, even if you may not intend it that way.
Make sure that you have the rights to sell any items you list on Poshmark. Do not upload any images that you didn't take, that are of other people without their permission, or that you do not have the rights to use. Poshmark will promptly process and investigate notices of alleged infringement. See our Terms of Service for more information.
Nudity and Explicit Content
In order to maintain a welcoming community, sexually explicit items and content featuring nudity are not allowed on Poshmark. We define nudity as realistic female toplessness and perceptible genitalia (of any gender), including minimal coverage by sheer or very tight fabric.
Hateful and Violent Content
Everyone who uses Poshmark deserves to feel safe and welcome in our community. We do not allow content that inherently expresses, encourages, or glorifies hate or violence towards individuals or groups based on race, ethnicity, immigration status, national origin, religion, gender, gender identity, sexual orientation, disability, weight or size.
Prohibited hateful and violent content includes but is not limited to:
- Hateful speech and symbols;
- Harmful stereotypes and demeaning depictions of protected groups;
- Condoning the views or activities of hateful or violent groups or individuals;
- Threatening or inciting violence towards others; and/or
- Promoting self harm or suicide.
3. Dangerous Items
Certain types of items may present an outsized risk of harm if produced, maintained, or used improperly. Oftentimes there are shipping restrictions and, in many cases, government regulations that apply to these products, so for the welfare of Poshmark buyers and sellers, items that may pose a hazard to health or safety are not allowed.
Be sure to check with your shipping carrier and government resources to learn what restrictions may apply to you. If you are not sure, you may wish to consult with a qualified expert in your area.
Shipping Resources:
Food, Drugs, and Drug Paraphernalia
Poshmark is not the place to sell anything meant to be eaten or otherwise consumed by humans or animals. Do not list anything meant to be consumed including raw food ingredients, packaged food products, beverages, baby formula, and nutritional supplements.
You are not allowed to sell illegal drugs on Poshmark, but we also prohibit over-the-counter drugs, prescription drugs, alcohol, tobacco, and drug-related paraphernalia that is meant for making, using, or concealing drugs.
Hazardous Materials
Poshmark prohibits hazardous materials, including but not limited to:
- Aerosols and ozone-depleting substances;
- Fuels, combustibles, and explosive precursors;
- Carcinogens, poisons, and pesticides;
- Radioactive materials; and/or
- Toxic plant materials.
Knives and Weapons
With the exception of table knives, knives and weapons are not allowed on Poshmark. Weapons accessories, parts, and designs are also not allowed, nor are realistic toy and replica weapons.
Medical Devices and Prescription Items
Classified medical devices and prescription items are not allowed. Please do not list anything meant to be used to prevent, diagnose, or treat a medical condition. Common examples include body wraps, contact lenses, and breast pumps. Medical devices are prohibited regardless of whether they do or don’t require a prescription. If you are not sure whether your item is considered a medical device, you may wish to consult the FDA Product Classification Database or a similar resource from your local authority.
Recalled and Highly Regulated Items
Poshmark prohibits the sale of items that have been recalled by governments or manufacturers. This includes items like lawn darts, small high-powered magnet toys, certain items with button batteries, and several baby products such as toys with small parts.
Poshmark cooperates with various external authorities to identify and remove items that may pose safety concerns even if they have not been recalled. This may include items such as baby carriers and car seats, infant sleeper items, and certain personal protective equipment (PPE) such as helmets.
Visit the Consumer Product Safety Commission’s website or check with your local authority for more information on what items might be subject to a recall or regulation.
4. Plant and Animal Products
Plants and Seeds
Poshmark does not allow the sale of living or viable plants and seeds.
Animals
Do not sell live animals, eggs, or any product derived from domestic cats and dogs or endangered animal species, regardless of when it was made. Trade of animal species listed in Appendix I of the Convention on International Trade in Endangered Species (CITES) is prohibited internationally.
Some examples of prohibited animal products to refrain from listing on Poshmark include but are not limited to:
- Elephant and mammoth ivory; commonly found in netsuke and okimono figurines, billiard balls, game pieces, and many kinds of jewelry;
- Marine turtle shell; commonly found in bracelets, hair clips, and glasses;
- Pangolin leather belts and boots, commonly misidentified as anteater; and/or
- Cheetah, jaguar, leopard, lion, ocelot, and tiger fur, claws, and teeth; commonly found in coats and jewelry.
For a full list of prohibited species and commonly related products, see the Coalition to End Wildlife Trafficking Online.
Human Parts
Human body parts, waste, fluids, and remains are not allowed for legal and sanitary reasons. Wigs made of human hair are allowed.
5. Deceptive Content
Impersonation Items
Equipment and accessories that may enable someone to impersonate trusted figures such as current active police, military, airport, or emergency personnel are prohibited. This includes without limitation realistic-looking uniforms, badges, documents and credentials.
Medical Status Items
Medical documents, badges, and other potentially deceitful medical items are not allowed. This includes without limitation medical test results, vaccination status cards, and items designating service animals.
Misrepresented American Indian and Alaska Native Arts and Crafts
The Indian Arts and Crafts Act is a truth-in-advertising law that prohibits misrepresentation in the marketing of American Indian art and craft products within the United States. It is illegal to offer or sell any art or craft product in a manner that falsely suggests it is the product of Native American, American Indian, or Alaska Native tribes or organizations.
Stolen Items
Stolen merchandise cannot be listed or sold on Poshmark as it violates state, federal, and international law. Poshmark will cooperate with law enforcement to assist with the investigation of allegedly stolen goods, including sharing data in accordance with our Privacy Policy.
6. Unsupported Content
Please do not list items outside of qualifying fashion, personal care items, and select home goods, pet items, and electronics. Items outside of these categories are not allowed on Poshmark, even if not explicitly restricted or prohibited in this Prohibited Items Policy.
Shipping Policy
Effective October 3rd 2024
DownloadTable of Contents
Shipping Policy
Poshmark will provide the Seller with one (1) prepaid shipping label (“Label”) or QR code per order that supports shipments up to five pounds (5 lbs), to send the Item (or Items in the case of a Bundle order) to the Buyer. Poshmark reserves the right to discontinue providing Labels to any or all Users at any time and for any reason.
Title to the Item transfers to Buyer upon shipment.
User Responsibilities
Buyers must pay for any shipping fees as described in our Fee Policy, Buyer Policy, or as otherwise described in this Shipping Policy.
Seller will be fully responsible for contents of shipment and must comply with the Poshmark Terms of Service, including Prohibited Items Policy and terms and conditions of the shipping carrier.
Seller must ship the Item(s) to the Buyer within seven (7) days from the date the order was purchased (as verified by an active shipping carrier scan). If Seller does not ship the Item(s) within this timeframe, Buyer can cancel the order, and Poshmark will notify the Seller not to proceed with shipment.
Buyers and Sellers must maintain an accurate and up to date ship to / ship from address with Poshmark. Poshmark reserves the right to charge a User additional fees if a User does not meet any of these obligations.
Users are prohibited from using Label for any purpose other than shipping the purchased item(s) to the buyer. This includes, without limitation, altering Label from its original form or duplicate use of the same Label.
Shipping Issues
All Labels are prepaid through Poshmark’s account with its shipping provider. Users are encouraged to report any pre-shipment (defined as Label has been created but no acceptance scan is present as determined by the carrier tracking information) or in-transit (defined as acceptance scan is present but there is no delivery scan as determined by the carrier tracking information) issues encountered to Poshmark for review.
Buyer must report any post-delivery (defined as delivery scan is present as determined by the carrier tracking information) issues (including, but not limited to Unable to locate shipment, Undisclosed damage, Incorrect or missing item, Item not as described, Item is not authentic) to Poshmark within three (3) days after the date of delivery scan. Once Buyer confirms receipt and acceptance of Item(s) (acceptance can occur either by Buyer affirmatively notifying Poshmark or by taking no action within three (3) days of the date of delivery), Poshmark will credit Seller’s account with an amount equal to purchase price, excluding taxes, and any applicable fees (the “Funds”) set forth in our Fee Policy.
Poshmark is not liable for damages due to improper or inadequate packaging by Seller.
Please note, we cannot guarantee shipping times or choice of carriers. While most Poshmark carriers offer shipping with an estimated transit time of 3 days, Poshmark is not responsible for carrier delays, which may be caused by a number of factors, such as weather.
Overweight Items
The Standard prepaid shipping label supports a total shipment weight of up to 5 lbs (2.5kg in Canada), which includes the weight of the box and any packaging materials. Upgraded or additional label fees for shipments over 5 lbs (or 2.5kg in Canada), up to 10lbs (5kg in Canada) must be purchased by the Seller (which may be accessed through the Accounts Tab in the Poshmark platform). Ten pounds (10 lbs) is the maximum shipment weight for any one (1) order. For exceptions, Sellers must contact support@poshmark.com. Poshmark reserves the right to charge Sellers for not upgrading labels or for any shipments over 10 lbs plus any applicable fees and fines.
Poshmark reserves the right to refuse packages over 5 lbs (2.5kg in Canada) without an upgraded label and any packages over 10 lbs (5kg in Canada) and will not reimburse additional postage paid for packages that exceed 10 lbs (5kg in Canada).
Oversize Items
As part of shipping carrier policy, the maximum combined length and girth of any box used must be no greater than 108," (2 meters for Canada) Poshmark reserves the right to charge Sellers for not complying.
Additional Requirements
For any avoidance of a doubt, User is responsible to ship in compliance with USPS Publication 52 - Hazardous, Restricted, and Perishable Mail.
Effective December 18th 2023 to October 3rd 2024
DownloadTable of Contents
Shipping Policy
Poshmark will provide the Seller with one (1) prepaid shipping label (“Label”) or QR code per order that supports shipments up to five pounds (5 lbs), to send the Item (or Items in the case of a Bundle order) to the Buyer. Poshmark reserves the right to discontinue providing Labels to any or all Users at any time and for any reason.
Title to the Item transfers to Buyer upon shipment.
User Responsibilities
Buyers must pay for any shipping fees as described in our Fee Policy, Buyer Policy, or as otherwise described in this Shipping Policy.
Seller will be fully responsible for contents of shipment and must comply with the Poshmark Terms of Service, including Prohibited Items Policy and terms and conditions of the shipping carrier.
Seller must ship the Item(s) to the Buyer within seven (7) days from the date the order was purchased (as verified by an active shipping carrier scan). If Seller does not ship the Item(s) within this timeframe, Buyer can cancel the order, and Poshmark will notify the Seller not to proceed with shipment.
Buyers and Sellers must maintain an accurate and up to date ship to / ship from address with Poshmark. Poshmark reserves the right to charge a User additional fees if a User does not meet any of these obligations.
Users are prohibited from using Label for any purpose other than shipping the purchased item(s) to the buyer. This includes, without limitation, altering Label from its original form or duplicate use of the same Label.
Shipping Issues
All Labels are prepaid through Poshmark’s account with its shipping provider. Users are encouraged to report any pre-shipment (defined as Label has been created but no acceptance scan is present as determined by the carrier tracking information) or in-transit (defined as acceptance scan is present but there is no delivery scan as determined by the carrier tracking information) issues encountered to Poshmark for review.
Buyer must report any post-delivery (defined as delivery scan is present as determined by the carrier tracking information) issues (including, but not limited to Unable to locate shipment, Undisclosed damage, Incorrect or missing item, Item not as described, Item is not authentic) to Poshmark within three (3) days after the date of delivery scan. Once Buyer confirms receipt and acceptance of Item(s) (acceptance can occur either by Buyer affirmatively notifying Poshmark or by taking no action within three (3) days of the date of delivery), Poshmark will credit Seller’s account with amount equal to purchase price, excluding taxes, Poshmark’s commission, and any applicable fees (the “Funds”) set forth in our Fee Policy.
Poshmark is not liable for damages due to improper or inadequate packaging by Seller.
Please note, we cannot guarantee shipping times or choice of carriers. While most Poshmark carriers offer shipping with an estimated transit time of 3 days, Poshmark is not responsible for carrier delays, which may be caused by a number of factors, such as weather.
Overweight Items
The Standard prepaid shipping label supports a total shipment weight of up to 5 lbs (2.5kg in Canada), which includes the weight of the box and any packaging materials. Upgraded or additional label fees for shipments over 5 lbs (or 2.5kg in Canada), up to 10lbs (5kg in Canada) must be purchased by the Seller (which may be accessed through the Accounts Tab in the Poshmark platform). Ten pounds (10 lbs) is the maximum shipment weight for any one (1) order. For exceptions, Sellers must contact support@poshmark.com. Poshmark reserves the right to charge Sellers for not upgrading labels or for any shipments over 10 lbs plus any applicable fees and fines.
Poshmark reserves the right to refuse packages over 5 lbs (2.5kg in Canada) without an upgraded label and any packages over 10 lbs (5kg in Canada) and will not reimburse additional postage paid for packages that exceed 10 lbs (5kg in Canada).
Oversize Items
As part of shipping carrier policy, the maximum combined length and girth of any box used must be no greater than 108," (2 meters for Canada) Poshmark reserves the right to charge Sellers for not complying.
Additional Requirements
For any avoidance of a doubt, User is responsible to ship in compliance with USPS Publication 52 - Hazardous, Restricted, and Perishable Mail.
Return Policy
Effective December 18th 2023
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Return Policy
Poshmark may allow you to return an Item in limited circumstances.
A Buyer may open a formal return case with us by going to their purchases and select problems/order inquiry within seventy-two (72) hours from delivery (as determined by the tracking information on the Label) for any of the following reasons:
- Undisclosed damage;
- Incorrect or missing item;
- Item not as described within the listing; or
- Item is not authentic.
Trades, offline transactions, items that do not fit, or orders where the Buyer changed their mind are not covered by Posh Protect. These types of purchases are considered final sale and not eligible for return.
When a return case is opened, the Buyer must upload photos and provide any additional details describing the issue as requested by Poshmark support. Poshmark will review the case, and if the request is approved, Poshmark will provide the Buyer with a label to return the item to the Seller. Once the return has been delivered to the Seller, the Buyer will receive a full refund.
Buyers will receive non-redeemable Posh Credits for purchases made entirely, or partially, with non-redeemable Posh Credits.
Posh Show Policy
Effective November 1st 2024
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Posh Show Policy
All users must follow our Community Guidelines, Terms of Service, and other policies when participating in a Posh Show, including buying and selling. Select Sellers can create and schedule Posh Shows, as well as join other Sellers’ Posh Shows as co-hosts (collectively, “Hosts”). Poshmark has sole discretion to determine user eligibility to host or participate in Posh Shows. As set forth in our Terms of Service, you are solely responsible for any activity that occurs through your Poshmark account and all content you transmit or submit through Poshmark, including any live content from Posh Shows.
Auctions
During a Posh Show, the Host may choose to start an auction. Whether you are a Buyer or a Seller, when you participate in an auction, you understand and agree as follows:
- Sellers set the starting price. If you are a Seller, please be sure to set the starting price that reflects a comfortable sale price for you. Once an auction has started, it cannot be canceled, and the starting price cannot be adjusted. Sellers are not permitted to bid on their own item or to ask others to bid up the prices on an item.
- All bids are final and binding. If you are the highest bidder when an auction concludes, your payment method will be charged for the winning bid amount, plus any shipping, taxes, or additional fees listed. Please note:
- There may be instances in which two users enter the same bid amount at nearly the same time. In this case, if your username is not displayed as the highest bidder, then your bid was not accepted, and you will need to submit a new, higher bid if you would like the item.
- Poshmark is not responsible for technical issues, including disconnection from the platform, while buying or selling. Bids entered and accepted prior to a loss of connection will be considered binding.
Buy Now
Hosts may enable Buy Now on certain listings during a Posh Show.
- Once Buy Now is enabled, Buyers will be able to purchase the featured listing directly in the Posh Show at the price indicated. Buy Now will be enabled until the listing is sold out, or until the host stops Buy Now or features another listing.
- All Buy Now purchases in a Posh Show are final and binding.
Promotions
As a Host, if you choose to use the Service to administer or communicate a promotion (i.e. sweepstakes or contest) during a Posh Show, you are responsible for the operation of that promotion in accordance with applicable laws, including the following:
- Offer terms and eligibility requirements (e.g. age and residency)
- Official rules that include all all disclosures required by applicable laws and regulations and that include:
- A complete release of Poshmark by each entrant or participant; and
- A statement acknowledging that the promotion is in no way associated with or sponsored, enforced, or administered by Poshmark; and
- Compliance with applicable laws and regulations governing the promotion and the prizes (e.g. registration requirements).
Poshmark will not assist you in the administration of your promotion, and you agree that if you use the Service to administer your promotion, you do so at your own risk.
Additional Host and Seller Rules
Posh Show Hosts and Sellers agree to these additional rules:
- Hosts must be 18 years of age or older.
- Hosts must be engaged with their own Posh Show by actively auctioning items or facilitating discussions related to selling on Poshmark.
- Hosts must appropriately designate whether their Posh Show is a “Live Show” or a “Silent Show.”
- Live Shows are Posh Shows where Hosts are actively engaging with viewer(s) through camera and the audio or chat features. Please note that in order to be a Live Show, relevant content, such as the Host, merchandise, or activities related to merchandising or selling on Poshmark, must remain on camera.
- Posh Shows that primarily will not incorporate such relevant video content should be designated as a Silent Show. Poshmark reserves the right to determine, at its sole discretion, whether a Posh Show has been appropriately designated as a Live Show or Silent Show.
- Except as specified above in the “Promotions”’ section, Posh Shows may not be used to post any content that constitutes a raffle, contest, sweepstakes, or giveaways involving pure luck or chance.
- Qualifying mystery listings are subject to additional requirements in order to be eligible for Seller protection. See our Prohibited Items Policy for details.
- Hosts must not engage in or promote unsafe activities during Posh Shows. In addition, Hosts must be aware and respectful of their surroundings, especially when hosting from public or shared spaces.
- Hosts and Sellers must not perform any activity that could be considered manipulating the bid price of an auction, including spoofing, shilling, or enlisting secondary or additional accounts to drive up the price.
Miscellaneous
Poshmark reserves the right to stop or cancel any Posh Show without prior notice for any reason, including due to a violation of any of Poshmark terms or policies. If you are a Seller, you must describe your items truthfully, accurately, and completely during the Posh Show and promptly ship the items sold during the Posh Show, in accordance with the Terms of Service. If you are a Buyer, you are responsible for reviewing the item before making a bid or purchasing.
As indicated in the Poshmark Terms of Service, Buyers and Sellers enter into a contract for the sale and purchase of items directly between themselves, and Poshmark is not an auctioneer or a party to such sale or purchase. Please note that the Poshmark Terms of Service include provisions on dispute resolution. If you do not agree with this Posh Show Policy (as may be updated from time to time), please do not use these features.
Canada Terms of Service (French)
Effective February 4th 2024
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Modalités de service
Bienvenue chez Poshmark! Nous vous sommes très reconnaissants que vous vous soyez joint à notre communauté. Pour que tous puissent profiter de la communauté, nous exigeons que tous nos utilisateurs respectent nos modalités et conditions.
Les présentes modalités de service (les « modalités ») s’appliquent à votre accès au service offert par Poshmark (au sens donné à ce terme ci-après) et à votre utilisation de celui-ci. Veuillez les lire attentivement. Nous avons inclus des annotations en italique pour chaque article afin de vous guider dans la lecture des modalités. Ces annotations ne sont pas des résumés complets, alors veuillez lire le texte dans son intégralité.
- Votre acceptation des présentes modalités
- Admissibilité et votre compte Poshmark
- Vos renseignements personnels
- Votre utilisation du service
- Votre utilisation des appareils mobiles et autres logiciels tiers
- Votre contenu
- Nos droits de propriété intellectuelle
- Plaintes en matière de propriété intellectuelle
- Services et contenu de tiers
- Vos achats et ventes
- Limitation de responsabilité et garanties
- Indemnisation (à l’intention des utilisateurs commerçants seulement)
- Différends avec Poshmark (à l’intention des utilisateurs commerçants seulement)
- Droit applicable et territoire de compétence
- Différends avec d’autres utilisateurs
- Suspension, résiliation et modification de votre accès
- Modifications apportées à la présente convention
- Divers
- Langue
- Avis que nous vous envoyons et nos coordonnées
1. Votre acceptation des présentes modalités
Le présent article décrit comment ces modalités constituent un contrat exécutoire entre vous et nous. Si vous utilisez le service pour le compte d’une entreprise, celle-ci accepte également les présentes modalités.
Les présentes modalités constituent un contrat liant juridiquement les parties (la « convention ») entre vous (« vous » ou « votre », à titre individuel, ou l’entreprise que vous représentez, chacun étant un « utilisateur ») et Poshmark Canada, Inc., dont l’adresse d’affaires est le 301-1040 Hamilton St., Vancouver (Colombie-Britannique) V6B 2R9 Canada (selon le cas, « Poshmark », « nous », « notre » ou « nos »). Si vous agissez à des fins autres que personnelles, familiales ou résidentielles, vous êtes un utilisateur commerçant (un « utilisateur commerçant »), et si vous êtes un particulier qui n’êtes pas un utilisateur commerçant, vous êtes un utilisateur consommateur (un « utilisateur consommateur »). Les utilisateurs comprennent collectivement les utilisateurs commerçants et les utilisateurs consommateurs.
En accédant au service et/ou en l’utilisant, vous acceptez d’être lié par la présente convention et toutes politiques mentionnées dans la présente convention (qui en feront partie). Si vous n’acceptez pas de vous conformer à toutes les modalités et conditions de la présente convention, vous ne devez pas accéder au service et/ou l’utiliser. Vous déclarez que vous avez le pouvoir d’être lié par la présente convention. Si vous accédez au service et/ou l’utilisez pour le compte d’une entreprise, vous déclarez que vous avez le pouvoir de faire en sorte que cette entreprise soit liée par la présente convention et que l’ entreprise accepte la présente convention.
La présente convention s’applique à la plateforme de Poshmark et aux outils, aux fonctionnalités et aux services connexes, y compris l’application mobile de Poshmark (dans tous les formats ou sur tout type d’appareils), ainsi qu’au site Web à l’adresse https://www.poshmark.ca (le « service »). Le service offre un marché social en ligne où les utilisateurs peuvent afficher et vendre des articles (les « articles »). Les utilisateurs qui achètent des articles sont des « acheteurs » et les utilisateurs qui vendent des articles sont des « vendeurs ». Les utilisateurs peuvent être à la fois acheteurs et vendeurs lorsqu’ils utilisent le service. En utilisant le service, les acheteurs et les vendeurs concluent un contrat pour la vente et l’achat d’articles directement entre eux, et Poshmark n’est pas partie à cette vente ni à cet achat.
Veuillez lire attentivement les présentes modalités puisqu’elles contiennent, dans la mesure permise par la loi dans votre territoire, une entente prévoyant le recours à l’arbitrage ainsi que d’autres droits, recours et renseignements juridiques importants. Certaines de ces dispositions pourraient ne pas s’appliquer à vous (par exemple, si vous êtes un consommateur qui résidez au Québec).
2. Admissibilité et votre compte Poshmark
Le présent article décrit qui peut utiliser le service et vos responsabilités pour protéger votre mot de passe et nous fournir des renseignements exacts.
a. Les mineurs doivent obtenir une autorisation pour utiliser le service
Les personnes âgées de plus de 13 ans et de moins de l’âge de la majorité dans leur province ou territoire de résidence ne peuvent utiliser le service qu’avec l’autorisation de leur père, de leur mère ou de leur tuteur, tel qu’il est décrit dans notre Politique relative aux mineurs. Les personnes âgées de moins de 13 ans ne peuvent pas utiliser le service.
b. Fournissez des renseignements exacts
Vous devez créer un compte Poshmark pour avoir accès à certaines fonctionnalités du service (le « compte ») et/ou les utiliser. Si vous créez un compte pour une entité commerciale, vous déclarez et garantissez que vous avez le pouvoir de créer ce compte pour le compte de l’entité commerciale. Vous devez fournir des renseignements exacts sur votre identité et vous ne devez pas fournir de faux renseignements ni usurper l’identité d’une autre personne ou société au moyen de votre compte. Poshmark se réserve le droit de vérifier les renseignements relatifs au compte que vous fournissez (les « renseignements sur le compte »). Sur demande de Poshmark, vous fournirez sans délai les documents demandés, y compris les pièces d’identité, les preuves d’adresse ou les renseignements commerciaux. Le nom qui figure sur votre compte sera considéré comme le nom du propriétaire du compte. Si vous ne fournissez pas les renseignements demandés ou si vous fournissez des renseignements inexacts, Poshmark peut, à sa seule appréciation, fermer votre compte.
c. Protégez votre mot de passe
Vous êtes le seul responsable pour le maintien de la confidentialité de votre mot de passe et de votre compte. Vous convenez de nous avisez immédiatement de toute utilisation non autorisée de votre compte ou de toute autre atteinte à la sécurité du compte.
d. Votre responsabilité à l’égard de votre compte
Vous êtes le seul responsable à l’égard des activités liées à votre compte. Si vous êtes un mineur (au sens donné à ce terme dans notre Politique relative aux mineurs) et que vous partagez le compte avec votre père ou votre mère ou un tuteur, vous et votre père ou votre mère ou le tuteur qui vous aurait accordé l’autorisation relative au compte serez responsables de toute activité liée au compte.
e. Transferts de compte
Vous ne pouvez pas transférer ou céder votre compte à un tiers sans le consentement écrit préalable de Poshmark. Poshmark peut vous demander des renseignements supplémentaires concernant le transfert ou la cession demandé. Vous ne pouvez pas vendre ou autrement aliéner votre compte en aucune circonstance.
3. Vos renseignements personnels
Pour obtenir des renseignements sur la manière dont nous recueillons, utilisons, partageons et traitons par ailleurs les renseignements à votre égard, consultez notre Politique sur la protection des renseignements personnels.
4. Votre utilisation du service
Vous ne pouvez utiliser le service que si vous vous conformez à la loi et à la présente convention. Si vous ne vous y conformez pas, nous pouvons prendre certaines mesures, y compris la fermeture de votre compte ou d’autres mesures judiciaires ou d’enquête.
a. Votre utilisation du service et vos interactions avec d’autres utilisateurs
Lorsque vous utilisez le service, vous interagissez avec d’autres utilisateurs. Dans toute la mesure permise par la loi applicable, vous nous dégagez de toute responsabilité liée à vos interactions avec les autres utilisateurs. Lorsque vous interagissez avec d’autres utilisateurs, vous assumez tous les risques découlant de vos interactions. Dans toute la mesure permise par la loi applicable, vous serez le seul responsable de votre utilisation du service, y compris, sans s’y limiter, les achats, les ventes, les transactions et les communications effectués sur le service. Toutes les formes d’interaction doivent respecter nos Lignes directrices de la communauté.
b. Conformez-vous à la convention et à la loi
Dans le cadre de l’utilisation du service et/ou de l’accès à celui-ci, vous acceptez de vous conformer à la présente convention et à l’ensemble des lois, des règles et des règlements applicables. Sans limiter la portée de ce qui précède, vous vous abstiendrez d’agir de la manière suivante relativement à votre utilisation du service:
- fournir du contenu d’utilisateur (au sens donné à ce terme à l’article 6), des messages (au sens donné à ce terme à l’article 6) ou autre qui sont par ailleurs illicites, dommageables, violents, illégaux, qui portent atteinte aux droits de tiers, qui sont faux, trompeurs, frauduleux, pornographiques, diffamatoires, qui portent atteinte à la vie privée, qui encouragent le blanchiment d’argent, le jeu ou tout autre comportement illicite ou non autorisé, ou qui ne sont pas par ailleurs conformes à nos Lignes directrices de la communauté;
- contrevenir à une loi, à une règle ou à un règlement, y compris toute restriction liée aux pourriels, à la protection des renseignements personnels, à la confidentialité ou à toute autre restriction, tel qu’il est établi par Poshmark, dans la mesure permise par la loi, à sa seule appréciation, qui pourrait s’appliquer à votre utilisation du service;
- créer des œuvres dérivées ou faire de la rétro-ingénierie d’une partie du service, ou modifier une telle partie;
- gêner, perturber ou empêcher d’autres utilisateurs de jouir pleinement de notre service ou nuire à leur pleine jouissance du service ou encore endommager, désactiver ou surcharger l’infrastructure du service ou les réseaux reliés au service, mettre une charge déraisonnable sur ceux-ci ou nuire par ailleurs à leur fonctionnement;
- promouvoir toute activité ou entreprise illégale;
- traquer, harceler ou intimider des personnes, usurper leur identité ou solliciter de quiconque des renseignements non liés à un article affiché;
- copier, récupérer, récolter ou utiliser un robot d’indexation ou toute technologie, ou tout logiciel ou système automatisé pour recueillir des renseignements ou des données pour le service;
- vendre ou transmettre une chose que vous n’avez pas le droit de vendre ou de transmettre en vertu de la loi ou aux termes d’une relation existante;
- constituer un risque lié à la vie privée ou à la sécurité pour le service ou tout utilisateur;
- porter atteinte à la propriété intellectuelle de quiconque, par exemple en affichant des produits contrefaits pour les vendre par l’entremise du service;
- envoyer des pourriels à des utilisateurs en ayant recours à des courriels, à des courriels indésirables, à de la fraude, à des stratagèmes ou à des mesures semblables;
- recueillir ou récolter des renseignements ou des données à partir des systèmes de Poshmark ou tenter de déchiffrer toute transmission vers les serveurs sur lesquels fonctionne le service ou provenant de tels serveurs;
- utiliser les coordonnées de tout utilisateur du service (y compris les acheteurs) à d’autres fins que celles liées à : a) la réception du service; et b) toute transaction entre les utilisateurs;
- utiliser le service d’une manière contraire à l’image publique de Poshmark, à sa clientèle ou à sa réputation;
- exprimer ou laisser entendre que l’une ou l’autre de vos déclarations, de vos activités ou de vos causes est endossée par Poshmark, sans le consentement écrit préalable de Poshmark dans chaque cas. Malgré ce qui précède, un vendeur aura le droit de faire une référence factuelle indiquant que le vendeur vend ses articles au moyen du service. Toutes les autres références (y compris tout commentaire au sujet de la référence factuelle mentionnée ci-dessus) seront assujetties au consentement écrit préalable de Poshmark dans chaque cas;
- créer de multiples comptes pour éluder la punition ou éviter des restrictions;
- transmettre ou télécharger des virus, des vers ou nuire au service; et/ou
- prendre toute mesure ou toute inaction que Poshmark, à sa seule appréciation, estime douteuse ou susceptible de causer un préjudice ou d’entraîner une responsabilité.
Poshmark peut enquêter, entreprendre des poursuites, ou prendre toute autre mesure qu’elle juge nécessaire ou justifiée dans le cadre de la gestion du service, du contenu ou des utilisateurs, y compris la fermeture de votre compte et/ou la conservation de ces renseignements à des fins d’enquête. L’application du présent article 4 est à la seule appréciation de Poshmark, et le fait de ne pas appliquer le présent article dans certains cas ne constitue pas une renonciation à notre droit de l’appliquer dans d’autres cas.
c. Partagez vos réflexions et vos idées
Nous apprécions vos réflexions et vos idées. Vous reconnaissez et convenez que les commentaires, les suggestions, les idées, les rétroactions ou les autres renseignements concernant le service (les « commentaires ») que vous fournissez à Poshmark ne seront pas confidentiels ou exclusifs, et Poshmark a le droit d’utiliser et de diffuser les commentaires sans restriction à quelque fin que ce soit, commerciale ou autre, sans reconnaissance ni compensation en votre faveur.
5. Votre utilisation des appareils mobiles et autres logiciels tiers
Vous pouvez accéder au service au moyen d’un appareil mobile, mais vous serez responsable des frais connexes imposés par votre fournisseur de services sans fil. Si vous utilisez un logiciel tiers, notamment un logiciel d’Apple, en lien avec le service, vous devez respecter les modalités et conditions de ce tiers.
a. Votre responsabilité à l’égard des frais et des coûts des services mobiles
Lorsque vous accédez au service par l’intermédiaire d’un appareil mobile, votre fournisseur de services sans fil peut vous facturer des frais pour l’utilisation des données ou d’autres coûts connexes. Vous êtes le seul responsable de votre utilisation du service sur votre appareil mobile et du respect des modalités et conditions de votre fournisseur de services sans fil.
b. Votre utilisation des applications de logiciels de boutiques d’applications
Dans la mesure où vous accédez au service en lien avec la boutique d’applications d’Apple, Google Play ou tout autre marché d’applications tiers similaire, vous reconnaissez et convenez que les présentes modalités lient uniquement vous et Poshmark et qu’entre le fournisseur du marché et Poshmark, Poshmark est la seule responsable du service, du contenu, de la maintenance, du soutien et du traitement de toute réclamation s’y rapportant, y compris la responsabilité du fait du produit, la conformité juridique et la violation de la propriété intellectuelle. De plus, si vous accédez au service par l’entremise de nos applications iOS, veuillez consulter l a convention de licence d’utilisation d’Apple.
6. Votre contenu
Vous êtes responsable du contenu (au sens donné à ce terme ci-après) que vous publiez au moyen du service et déclarez que vous êtes propriétaire du contenu ou que vous avez le droit de l’utiliser. Bien que vous restiez propriétaire de l’ensemble de votre contenu, vous nous concédez sous licence le contenu afin qu’on puisse l’utiliser, notamment pour le fonctionnement du service et à des fins de marketing.
a. Votre contenu est votre responsabilité
Vous êtes le seul responsable de l’ensemble des renseignements, des descriptions, des images, des inscriptions, des textes, de la musique, des vidéos, des vidéos en continu, des médias, des commentaires, des messages, des ventes, des achats et de tout autre matériel (le « contenu ») que vous téléchargez, affichez, publiez, transmettez, présentez et/ou soumettez (« afficher ») sur le service ou au moyen de celui-ci (ce contenu affiché par les utilisateurs, à l’exclusion des renseignements sur les comptes, est désigné par le « contenu d’utilisateur »). Vous êtes le seul responsable de tout votre contenu d’utilisateur, et vous comprenez et convenez que tout le contenu d’utilisateur peut être partagé avec d’autres utilisateurs et des tiers à la seule appréciation de Poshmark. La façon dont les autres utilisateurs peuvent utiliser votre contenu d’utilisateur est indépendante de la volonté de Poshmark et cette dernière n’assume aucune responsabilité à cet égard.
b. Vous nous concédez sous licence votre contenu
En affichant du contenu d’utilisateur, vous déclarez et garantissez par les présentes que vous disposez de droits suffisants sur le contenu d’utilisateur pour nous accorder la licence ci-après. En affichant du contenu d’utilisateur, vous accordez par les présentes à Poshmark et aux membres de son groupe une licence non exclusive, à l’échelle mondiale, libre de redevances, entièrement payée, transférable, susceptible de faire l’objet d’une sous-licence, perpétuelle et irrévocable pour copier, présenter, transmettre, exécuter, distribuer, stocker et modifier votre contenu d’utilisateur, produire des œuvres dérivées de votre contenu d’utilisateur et utiliser de toute autre manière, tel qu’il est établi par Poshmark, votre contenu d’utilisateur en lien avec i) le fonctionnement du service ou de tout autre produit ou service de Poshmark ou ii) la promotion, la publicité ou le marketing de celui-ci, sous quelque forme, moyen ou technologie que ce soit, connu actuellement ou développé ultérieurement, y compris la publication de votre contenu d’utilisateur sur Internet ou sur des services de tiers (p. ex. Facebook, Twitter, Instagram, blogues, etc.) et permettant à d’autres utilisateurs de partager des inscriptions qui comprennent votre contenu d’utilisateur.
c. Votre contenu ne doit pas porter atteinte aux droits de propriété intellectuelle
Vous déclarez et garantissez en outre que votre contenu d’utilisateur ne porte pas atteinte aux droits de propriété intellectuelle, aux droits à la vie privée, aux droits en matière de publicité ou à d’autres droits légaux d’un tiers. Bien que nous n’ayons pas l’obligation d’examiner le contenu d’utilisateur affiché par nos utilisateurs sur notre service, nous nous réservons le droit d’examiner tout contenu d’utilisateur, avec ou sans préavis, afin de prévenir ou de rectifier toute violation présumée de la présente convention ou de toute loi applicable. Nous pouvons refuser d’accepter ou d’afficher le contenu d’utilisateur et nous pouvons retirer ou supprimer la totalité ou une partie du contenu d’utilisateur en tout temps, à notre seule appréciation, pour un motif valable ou sans motif valable. Poshmark n’assumera aucune responsabilité à l’égard du contenu des utilisateurs, y compris l’exactitude, l’utilité, la sécurité ou les droits de propriété intellectuelle d’un contenu d’utilisateur ou s’y rapportant.
Vous pouvez être exposé à un contenu d’utilisateur que vous trouvez inexact, offensant, indécent ou autrement répréhensible, et vous renoncez à tout droit ou recours légal ou équitable que vous avez ou pouvez avoir contre les parties de Poshmark (au sens donné à ce terme à l’article 11) en ce qui concerne un tel contenu d’utilisateur.
d. Votre contenu est public
Vous comprenez et convenez que i) le contenu d’utilisateur que vous affichez n’est pas confidentiel et sera traité comme du contenu non confidentiel; ii) votre contenu d’utilisateur peut être accessible au public et sera accessible et consulté par des tiers; et iii) Poshmark ne sera pas tenue responsable du traitement de votre contenu d’utilisateur comme public et non confidentiel ou de l’utilisation de votre contenu d’utilisateur par des tiers. Vous renoncez à toute réclamation concernant la confidentialité de tout contenu d’utilisateur. Si vous ne souhaitez pas que votre contenu d’utilisateur devienne public et non confidentiel, vous ne devez pas utiliser le service.
7. Nos droits de propriété intellectuelle
Nous sommes propriétaires de notre propriété intellectuelle. Vous ne pouvez utiliser le service que de la façon autorisée dans la présente convention et vous ne pouvez reproduire, modifier ou autrement utiliser notre nom et notre logo.
Poshmark détient tous les droits relatifs à notre propriété intellectuelle. Ceci comprend le contenu du service (au sens donné à ce terme ci-après) ainsi que le nom, les logos, les noms de produits ou de services, les slogans, la présentation commerciale de Poshmark et toute autre marque de commerce ou marque de service de Poshmark (les « marques de commerce de Poshmark »). À l’exception du contenu de tiers (au sens donné à ce terme ci-après), tout le contenu du service, y compris son apparence et sa convivialité (le « contenu du service ») est la propriété de Poshmark ou de ses concédants de licence et est protégé par des droits d’auteur, des brevets, des marques de commerce, des secrets commerciaux ou d’autres droits et des lois de propriété intellectuelle. Poshmark détient tous les droits relatifs à notre propriété intellectuelle. Vous vous engagez à ne pas copier, modifier, capturer, distribuer, créer des œuvres dérivées, etc., ni prendre toute autre mesure ni exécuter toute autre action en lien avec le contenu du service, à moins que la présente convention ne l’autorise expressément. Toute utilisation du service, y compris le contenu du service, autrement que de la façon expressément autorisée aux présentes est strictement interdite. Toute clientèle générée par l’utilisation des marques de commerce de Poshmark sera à notre profit exclusif. Tous les droits qui ne sont pas expressément accordés aux présentes sont réservés par Poshmark. D’autres noms et logos d’entreprises, de produits et de services utilisés et présentés par l’intermédiaire du service sont la propriété de leurs propriétaires respectifs. Les mentions de produits, de services, de procédés ou d’autres renseignements selon l’entreprise, le produit ou les noms et les logos de services ne constituent pas un endossement, une commandite ou une recommandation de notre part, ni ne signifient que nous les endossons, les commanditons ou les recommandons.
8. Plaintes en matière de propriété intellectuelle
Vous pouvez nous aviser si vous estimez que votre travail a subi une violation sur le service.
Conformément à la loi intitulée Digital Millennium Copyright Act (la « DMCA ») et à d’autres lois applicables, nous avons adopté une politique relative à la fermeture, dans des circonstances appropriées, des comptes d’utilisateurs qui violent de manière répétée les droits de propriété intellectuelle d’autrui.
Si vous estimez qu’un élément de notre service viole l’un de vos droits de propriété intellectuelle, y compris les droits d’auteur dont vous avez la propriété ou sur lesquels vous détenez un contrôle, veuillez utiliser notre formulaire de signalement en matière de propriété intellectuelle ici ou vous pouvez en informer notre mandataire désigné à l’adresse suivante:
Redwood City CA 94065 | |
650 262-4771 | |
Si vous présentez un avis en vertu de la DMCA, veuillez vous reporter à l’article 17 U.S.C. § 512(c)(3) pour connaître les exigences relatives à un avis en bonne et due forme. De plus, veuillez noter que si vous faites sciemment une déclaration trompeuse selon laquelle une activité ou un objet sur notre service a causé une violation, vous pourriez être tenu de nous verser certains frais et dommages.
9. Services et contenu de tiers
Vous pouvez avoir accès à des services ou à du contenu de tiers lorsque vous utilisez notre service. Poshmark n’assume aucune responsabilité à l’égard de ces services ou de ce contenu de tiers et les services de tiers seront régis par les modalités et conditions et les politiques de ces tiers.
a. Votre accès aux services de tiers
Le service peut vous permettre d’accéder à certains services qui sont offerts par des tiers fournisseurs de services, notamment par des liens vers des sites de tiers, des vidéos, des courriels, des communications téléphoniques et/ou d’autres offres qui se trouvent à l’extérieur de la plateforme de Poshmark (les « services de tiers »). Par exemple, les réseaux sociaux auxquels vous connectez votre compte à la page des paramètres de partage sont des services de tiers. Vos interactions et votre correspondance avec des tiers et votre utilisation de services de tiers ou votre interaction avec ceux-ci se font uniquement entre vous et le tiers. Poshmark ne contrôle pas ni n’endosse les services de tiers, et ne fait aucune déclaration ou garantie concernant ces services, et votre accès à ces services de tiers et votre utilisation de ces services se font à vos propres risques. Les modalités de la présente convention et de la Politique sur la protection des renseignements personnels de Poshmark ne s’appliquent pas à votre utilisation de ces services de tiers. Vous êtes le seul responsable de votre accès à ces services de tiers et de leur utilisation. Vous devriez examiner les modalités et/ou les politiques sur les renseignements personnels applicables de tout service de tiers avant d’utiliser ou de partager des renseignements avec un service de tiers. Poshmark peut suspendre votre capacité à accéder aux services de tiers au moyen du service ou y mettre un terme à tout moment avec ou sans préavis.
Le service peut vous donner accès à YouTube au moyen d’une interface de programmation d’application ou API. Dans la mesure où vous accédez aux services de YouTube ou les utilisez par l’intermédiaire de l’API, vous reconnaissez et acceptez que vous vous conformerez aux modalités de service de YouTube.
b. Contenu de tiers et d’utilisateur
Le service contient des images et des descriptions affichées par des tiers ou d’autres utilisateurs (le « contenu de tiers »). Le contenu auquel vous accédez au moyen des services de tiers est également du contenu de tiers. Vous reconnaissez que le contenu de tiers peut être protégé par des droits d’auteur, des brevets, des marques de commerce, des secrets commerciaux et/ou d’autres droits et des lois de propriété intellectuelle. Vous vous engagez à ne pas copier, modifier, récupérer, distribuer, créer des œuvres dérivées ou utiliser autrement le contenu de tiers à d’autres fins que celles explicitement autorisées dans la présente convention.
Poshmark n’assumera aucune responsabilité à l’égard du contenu de tiers ou de toute erreur, omission, inexactitude, violation ou perte ou de tout dommage de quelque nature que ce soit lié au contenu de tiers. Vous reconnaissez que Poshmark n’est pas tenue d’examiner, de trier, d’inspecter et/ou de retirer le contenu de tiers sur le service. Toutefois, Poshmark se réserve le droit d’examiner, de trier, d’inspecter et/ou de retirer tout contenu de tiers à notre seule appréciation. Vous convenez que vous assumez tous les risques associés à l’utilisation, à la confiance, à la condition, à l’exactitude, à l’exhaustivité ou à l’utilité.
10. Vos achats et ventes
L’achat et la vente d’articles effectués au moyen du service comprennent des risques, des frais et des taxes. Poshmark interdit la vente de certains articles et n’autorise les retours que dans des circonstances limitées.
a. Vos risques
Vous assumez certains risques en utilisant un service de marché comme Poshmark. Poshmark n’est pas partie aux transactions conclues entre un acheteur et un vendeur et ne fournit aucune garantie à l’égard de celles-ci, et Poshmark ne prend aucun titre de propriété à l’égard des articles. Vous reconnaissez et convenez que Poshmark ne sera pas considérée comme un acheteur ou un vendeur dans toute transaction effectuée au moyen du service et que Poshmark n’est pas un encanteur, un consignataire ou un transporteur de marchandises. Lorsque vous agissez à titre d’acheteur ou de vendeur, vous assumez tous les risques liés à la vente ou à l’achat d’articles effectué au moyen du service.
b. Vendeurs
En tant que vendeur, vous acceptez de n’afficher que des articles pour lesquels vous disposez de tous les droits nécessaires pour les vendre et de décrire ces articles de manière véridique, exacte et complète. Notre Politique relative au vendeur (intégrée par renvoi dans la présente convention) décrit plus en détail les droits, les responsabilités et les frais du vendeur.
c. Acheteurs
En tant qu’acheteur, vous êtes le seul responsable de la lecture et de l’examen de l’affichage d’un article avant de faire une offre pour un article ou d’acheter un article. Notre Politique relative à l’acheteur (intégrée par renvoi dans la présente convention) décrit plus en détail les droits et les responsabilités de l’acheteur. Les acheteurs sont responsables de tous les frais décrits dans la Politique relative à l’acheteur.
d. Frais
Vous pouvez vous inscrire au service gratuitement, mais Poshmark facturera certains frais pour les diverses transactions que vous pouvez effectuer au moyen de votre utilisation du service et pour certains autres services que Poshmark peut fournir, tel qu’il est indiqué dans notre Politique relative aux frais. Sauf indication contraire, tous les montants sont libellés en dollars canadiens.
e. Modifications des frais
Nous pouvons modifier ou cesser d’imposer, temporairement ou définitivement, tous les frais ou toute partie des frais liés au service, en tout temps. Ces modifications prendront effet dès que nous aurons révisé la Politique relative aux frais. Toute modification apportée aux frais qui s’appliquent aux utilisateurs consommateurs ou qui sont payables par ceux-ci fera l’objet d’un avis conformément à l’article 17 des présentes modalités.
f. Articles interdits
Poshmark interdit l’inscription ou la vente de tout article qui est décrit dans notre Politique relative aux articles interdits (intégrée par renvoi dans la présente convention), y compris les articles qui ne peuvent être vendus légalement ou qui violent les droits de tiers comme les articles contrefaits.
Veuillez vous reporter à notre Politique relative à Posh Authenticate pour obtenir de plus amples renseignements sur les mesures prises par Poshmark pour éviter la vente d’articles contrefaits au moyen du service et sur les recours dont disposent les acheteurs relativement aux articles contrefaits. Les marques vendues sur Poshmark ne sont pas affiliées à Poshmark ni au service Posh Authenticate, et les membres de notre équipe qui aident à effectuer des vérifications supplémentaires au moyen du service Posh Authenticate ne sont affiliés à aucune marque vendue sur Poshmark ni certifiés par une telle marque.
Si, après avoir examiné un article, nous avons des doutes quant à son authenticité ou au fait qu’il constitue par ailleurs un article interdit, nous pouvons, à notre seule appréciation, annuler la commande. Dans de tels cas, nous rembourserons à l’acheteur la totalité du coût de l’article et les frais d’expédition connexes. Ce remboursement constituera l’unique recours de l’acheteur à l’égard de la commande annulée. Les vendeurs ne toucheront pas de revenu pour les commandes annulées conformément au présent paragraphe. Les vendeurs reconnaissent et conviennent que si ces articles sont en la possession de Poshmark, cette dernière peut décider, à sa seule appréciation, de retourner, de conserver ou de détruire l’article ayant fait l’objet d’une annulation ou d’en disposer. Si ces articles sont retournés au vendeur, celui-ci convient de ne pas tenter de les offrir de nouveau ou de les revendre au moyen du service.
g. Achats
Les acheteurs acceptent le prix proposé par un vendeur et achètent l’article, ou ils peuvent faire une offre aux vendeurs pour acheter des articles auprès de ces derniers. Lorsqu’une offre aura été acceptée par le vendeur, elle sera considérée comme un achat et un contrat liant l’acheteur et le vendeur. Le contrat d’achat sera conclu entre l’acheteur et le vendeur et non entre l’une ou l’autre des parties et Poshmark.
À l’achat d’un article, l’acheteur doit remettre le paiement à Poshmark pour cet article, y compris les frais d’expédition ou les frais supplémentaires indiqués. Poshmark n’est pas un encanteur, un vendeur ou un transporteur de marchandises.
Poshmark peut retarder tout achat en cas de détection de fraude ou pour protéger les utilisateurs contre d’autres activités illégales ou préjudiciables. Tous les achats sont définitifs et les retours, les remboursements, les annulations ou les rétractations ne sont pas autorisés, sauf si i) l’acheteur annule une commande dans les trois (3) heures suivant l’achat; ii) l’achat a été annulé lorsque Poshmark ou, le cas échéant, un vendeur l’autorise expressément; ou iii) l’inscription indique expressément que les retours sont possibles.
h. Paiements
Les acheteurs ne peuvent payer les articles qu’en utilisant les modes de paiement approuvés par Poshmark, et Poshmark recevra le paiement de l’acheteur au nom du vendeur. En soumettant des renseignements de paiement par l’intermédiaire de Poshmark, vous autorisez Poshmark à conserver ces renseignements de façon sécuritaire et à vous facturer tout article acheté ainsi que tous les frais d’expédition, taxes et autres frais connexes. Poshmark se réserve le droit de demander des renseignements supplémentaires aux fins de la réalisation de toute transaction, de la vérification de l’identité, de la prévention de la fraude et à toute autre fin réglementaire et de conformité. Les fonds reçus par Poshmark dans le cadre d’une transaction peuvent, sous réserve de la Politique relative aux frais et de votre conformité continue au paragraphe 18a), être récupérés par le vendeur par l’intermédiaire du ou des tiers fournisseurs de paiements autorisés de Poshmark ou être utilisés par le vendeur pour acheter des articles affichés par d’autres vendeurs au moyen du service.
i. Taxes
Les transactions effectuées par l’intermédiaire du service peuvent être assujetties à des taxes applicables dans votre territoire que Poshmark percevra des acheteurs pour le compte des vendeurs comme le requiert la loi. Si Poshmark perçoit des taxes comme elle est légalement tenue de le faire, elle les remettra aux autorités fiscales compétentes pour le compte des vendeurs. Les prix indiqués pour les articles ne comprennent pas les taxes, mais les taxes seront affichées avant qu’un acheteur ne confirme l’achat. L’utilisation du crédit Posh (au sens donné à ce terme ci-après) peut modifier les taxes qui s’appliquent à l’achat d’un acheteur. Les taxes peuvent être estimées en fonction des offres faites à l’égard des articles, mais elles peuvent être modifiées si le prix de vente final diffère de l’offre initiale. Les taxes sont fondées sur plusieurs facteurs, dont le prix, l’emplacement et les taux provinciaux, territoriaux et/ou fédéraux applicables au moment de l’achat. Bien que nous puissions évaluer les taxes estimatives à l’achat ou à la vente, vous avez ultimement la responsabilité de vérifier et de déclarer toutes les taxes applicables aux autorités fiscales compétentes, y compris dans les cas où Poshmark ne perçoit pas de taxes en votre nom.
j. Expédition
Il incombe à l’acheteur de payer les frais d’expédition décrits dans notre Politique en matière d’expédition (intégrée par renvoi dans la présente convention).
Poshmark fournira au vendeur une étiquette d’expédition prépayée (l’« étiquette ») dont il est question en détail dans notre Politique en matière d’expédition. Notre Politique en matière d’expédition décrit plus en détail les responsabilités en matière d’expédition des vendeurs. Poshmark se réserve le droit de cesser de fournir des étiquettes à tout utilisateur à tout moment et pour quelque raison que ce soit.
k. Retours
Poshmark peut vous permettre de retourner un article dans des circonstances limitées. Veuillez vous reporter à notre Politique de retour (intégrée par renvoi dans la présente convention) pour plus de détails.
l. Crédit Poshmark
Poshmark peut offrir des crédits promotionnels non remboursables aux utilisateurs, pour quelque raison que ce soit, à la seule appréciation de Poshmark, qui seront utilisés exclusivement pour les achats effectués au moyen du service (les « crédits Posh »). Poshmark, à sa seule appréciation, déterminera les exigences, le montant et la valeur de ces crédits, le cas échéant. Les crédits Posh ne peuvent, à moins que la loi ne l’exige, être échangés contre des espèces ou des quasi-espèces, être transférés ou être utilisés à l’égard d’achats antérieurs ni être vendus ni être mis à la disposition du grand public, ni être acquis par voie de distribution au public. Il sera interdit aux utilisateurs dont les comptes sont suspendus d’utiliser des crédits Posh pendant la suspension. D’autres restrictions peuvent s’appliquer. Nous pouvons annuler les crédits Posh en tout temps moyennant un préavis raisonnable. Vous pouvez utiliser les crédits Posh lors du paiement des articles, sous réserve des modalités aux termes desquelles nous accordons ces crédits Posh. Poshmark n’assumera aucune responsabilité à votre égard pour les crédits Posh annulés ou expirés.
11. Limitation de responsabilité et garanties
Nous fournissons le service « tel quel » et ne donnons aucune autre garantie ni ne faisons aucune autre déclaration à l’égard du service ou de votre utilisation de celui-ci. Nous n’assumons aucune responsabilité à l’égard de certains types de dommages et nous limitons notre responsabilité à l’égard de certains types de dommages.
a. Exonération de garantie
VOUS COMPRENEZ QUE VOTRE UTILISATION DU SERVICE, Y COMPRIS SON CONTENU, SERA EXCLUSIVEMENT À VOS RISQUES ET QUE POSHMARK FOURNIT LE SERVICE, Y COMPRIS SON CONTENU, « TEL QUEL » ET « SELON LA DISPONIBILITÉ». DANS LA MESURE MAXIMALE AUTORISÉE PAR LES LOIS APPLICABLES, POSHMARK DÉCLINE EXPRESSÉMENT TOUTES LES GARANTIES DE QUELQUE NATURE QUE CE SOIT, QU’ELLES SOIENT EXPRESSES, IMPLICITES OU PRÉVUES PAR LA LOI, Y COMPRIS, MAIS SANS S’Y LIMITER, LES GARANTIES IMPLICITES QUANT À LA QUALITÉ, À LA QUALITÉ MARCHANDE, À LA CONVENANCE À UN USAGE DONNÉ, À LA DURABILITÉ, AU TITRE DE PROPRIÉTÉ ET À L’ABSENCE DE VIOLATION CONCERNANT LE SERVICE, SON CONTENU OU TOUT SERVICE, MATÉRIEL OU ARTICLE DE TIERS ACCESSIBLE OU POUVANT ÊTRE ACHETÉ AU MOYEN DU SERVICE.
DANS LA MESURE MAXIMALE AUTORISÉE PAR LA LOI, POSHMARK NE DONNE AUCUNE GARANTIE 1) QUE VOUS SEREZ EN MESURE DE VENDRE OU D’ACHETER DES ARTICLES AU MOYEN DU SERVICE OU QUE LE SERVICE RÉPONDRA AUTREMENT À VOS ATTENTES OU À VOS EXIGENCES; 2) QUE LE SERVICE SERA DISPONIBLE DE FAÇON ININTERROMPUE, RAPIDE, SÉCURISÉE OU EXEMPTE D’ERREURS; 3) QUE LES RÉSULTATS DÉCOULANT DE L’UTILISATION DU SERVICE SERONT COMPLETS, EXACTS OU FIABLES; OU 4) QUE LA QUALITÉ DES BIENS, DES SERVICES, DES RENSEIGNEMENTS OU DE TOUT AUTRE MATÉRIEL QUE VOUS ACHETEZ OU OBTENEZ AU MOYEN DU SERVICE RÉPONDRA À VOS ATTENTES OU À VOS EXIGENCES.
POSHMARK NE DONNE AUCUNE GARANTIE DE QUELQUE NATURE QUE CE SOIT CONCERNANT LES ARTICLES OFFERTS OU VENDUS AU MOYEN DU SERVICE, Y COMPRIS L’AUTHENTICITÉ, LA QUALITÉ, LA SÉCURITÉ OU LA LÉGALITÉ DE CES ARTICLES, LA VÉRACITÉ OU L’EXACTITUDE DES INSCRIPTIONS, OU LA CAPACITÉ DES ACHETEURS ET DES VENDEURS À EFFECTUER DES TRANSACTIONS PAR L’INTERMÉDIAIRE DU SERVICE. VOUS RECONNAISSEZ QUE LE PROGRAMME POSH AUTHENTICATE NE PEUT PAS GARANTIR DE FAÇON ABSOLUE L’AUTHENTICITÉ D’UN ARTICLE, MAIS IL S’AGIT PLUTÔT D’UNE PROMESSE QUE L’ARTICLE A SATISFAIT AUX EXIGENCES DU PROCESSUS POSH AUTHENTICATE (TEL QU’IL EST DÉCRIT DANS NOTRE POLITIQUE RELATIVE À POSH AUTHENTICATE). L’OBTENTION D’UN REMBOURSEMENT AUX TERMES DE LA POLITIQUE RELATIVE À LA PROTECTION POSH CONSTITUE LE SEUL RECOURS DE L’ACHETEUR POUR TOUT ARTICLE QUI N’EST PAS JUGÉ AUTHENTIQUE OU QUI N’EST PAS AUTREMENT DANS L’ÉTAT DÉCRIT.
b. Limitation de responsabilité
DANS LA MESURE MAXIMALE AUTORISÉE PAR LA LOI, VOUS COMPRENEZ ET CONVENEZ QU’EN AUCUN CAS POSHMARK, NOS FILIALES ET LES MEMBRES DE NOTRE GROUPE, ET CHACUN DE NOS DIRIGEANTS, ADMINISTRATEURS, REPRÉSENTANTS, PARTENAIRES ET EMPLOYÉS RESPECTIFS (LES « PARTIES DE POSHMARK ») N’ASSUMERONT DE RESPONSABILITÉ ENVERS VOUS POUR TOUT DOMMAGE INDIRECT, ACCESSOIRE, SPÉCIAL, EXEMPLAIRE OU CONSÉCUTIF OU POUR TOUTE PERTE DE PROFITS DÉCOULANT DE LA PRÉSENTE CONVENTION OU DU SERVICE OU S’Y RAPPORTANT, QU’UNE PARTIE DE POSHMARK AIT ÉTÉ OU NON AVISÉE DE LA POSSIBILITÉ DE TELS DOMMAGES, OU POUR TOUT DOMMAGE-INTÉRÊT POUR TOUTE BLESSURE OU TOUT TROUBLE ÉMOTIONNEL DÉCOULANT DE LA PRÉSENTE CONVENTION OU SE RAPPORTANT À CELLE-CI, OU DÉCOULANT DE TOUTE COMMUNICATION, INTERACTION OU RENCONTRE AVEC D’AUTRES UTILISATEURS DU SERVICE, FONDÉ SUR TOUTE THÉORIE DE LA RESPONSABILITÉ (Y COMPRIS LA RESPONSABILITÉ CONTRACTUELLE; LA RESPONSABILITÉ DÉLICTUELLE, Y COMPRIS LA NÉGLIGENCE, OU AUTRE) DÉCOULANT OU RÉSULTANT DE CE QUI SUIT OU S’Y RAPPORTANT, SOIT 1) L’UTILISATION DU SERVICE OU L’INCAPACITÉ DE L’UTILISER; 2) LES DÉCLARATIONS OU LA CONDUITE DE TOUT TIERS SUR LE SERVICE; OU 3) TOUT AUTRE ÉLÉMENT LIÉ AU SERVICE.
DANS LA MESURE MAXIMALE AUTORISÉE PAR LA LOI, EN AUCUN CAS, LA RESPONSABILITÉ GLOBALE DES PARTIES DE POSHMARK ENVERS VOUS POUR TOUTE RÉCLAMATION DÉCOULANT DE LA PRÉSENTE CONVENTION OU DU SERVICE OU S’Y RAPPORTANT, QUELLE QUE SOIT LA FORME DE L’ACTION, NE DÉPASSERA LE PLUS ÉLEVÉ DES MONTANTS SUIVANTS, SOIT 1) LES COMMISSIONS QUE VOUS AVEZ VERSÉES À POSHMARK À TITRE DE VENDEUR DANS LES SIX (6) MOIS PRÉCÉDANT LA RÉCLAMATION APPLICABLE OU 2) CENT DOLLARS CANADIENS (100 $ CA).
LES LIMITATIONS PRÉVUES AU PRÉSENT ARTICLE NE LIMITERONT NI N’EXCLURONT LA RESPONSABILITÉ EN CAS DE FAUTE LOURDE, DE FRAUDE OU DE FAUTE INTENTIONNELLE DES PARTIES DE POSHMARK OU TOUTE AUTRE RESPONSABILITÉ QUI NE PEUT ÊTRE EXCLUE OU LIMITÉE PAR LA LOI. Nos concédants de licence et nos fournisseurs de services n’auront aucune responsabilité de quelque nature que ce soit aux termes de la présente convention. À moins que cette restriction ne soit interdite par la loi applicable, vous ne pouvez faire valoir aucune réclamation aux termes de la présente convention plus de douze (12) mois après la naissance de la cause d’action.
12. Indemnisation (à l’intention des utilisateurs commerçants seulement)
Si nous sommes poursuivis en justice en raison d’un acte que vous avez commis, vous acceptez de nous défendre et de nous indemniser.
Dans la mesure maximale permise par la loi applicable, vous acceptez de libérer, d’indemniser et de tenir à couvert et, à la demande de Poshmark, de défendre les parties de Poshmark à l’égard de toute réclamation, de toute demande et de tout dommage prévus par la loi (y compris les honoraires d’avocats raisonnables) découlant de ce qui suit, soit i) vos actions ou vos inactions; ii) votre utilisation ou votre mauvaise utilisation de notre service; iii) votre violation de la convention; iv) l’atteinte au droit à la vie privée ou au droit de propriété intellectuelle d’autrui ou la violation de ceux-ci par vous ou votre compte; ou v) votre violation des lois applicables.
13. Différends avec Poshmark – Arbitrage (à l’intention des utilisateurs commerçants seulement)
Nous espérons régler à l’amiable tout différend avec vous. Nous vous encourageons ainsi fortement à communiquer d’abord avec notre équipe de soutien à support@poshmark.com. Si vous êtes un utilisateur commerçant, tout différend non résolu sera soumis à un arbitrage exécutoire.
Tout différend découlant de la présente convention ou s’y rapportant ou qui se rapporte à un lien juridique associé à la présente convention ou découlant de celle-ci, sera administré par l'ADR Institute of British Columbia et sera finalement résolu par un seul arbitre. L’arbitrage aura lieu à Vancouver, en Colombie-Britannique. Dans toute la mesure permise par la loi, la langue d’arbitrage sera l’anglais.
14. Droit applicable et territoire de compétence
La présente convention et tout différend entre vous et nous seront régis par les lois de la province de Colombie-Britannique, et tout différend non soumis à l’arbitrage doit être porté devant les tribunaux situés à Vancouver, en Colombie-Britannique.
a. À l’intention des utilisateurs commerçants
Les lois de la province de la Colombie-Britannique régiront les présentes modalités, sans tenir compte des dispositions relatives aux conflits de lois, et vous acceptez de vous soumettre à la compétence personnelle et exclusive des tribunaux provinciaux à Vancouver, en Colombie-Britannique et renoncez à toute objection quant à cette compétence.
b. À l’intention des utilisateurs consommateurs
Les lois de votre province ou territoire de résidence régiront les présentes modalités, sans tenir compte des dispositions relatives aux conflits de lois, et vous acceptez de vous soumettre à la compétence personnelle et exclusive des tribunaux compétents de cette province ou de ce territoire.
15. Différends avec d’autres utilisateurs
Vous serez responsable de vos interactions avec d’autres utilisateurs, et vous dégagez Poshmark de toute responsabilité découlant de différends avec d’autres utilisateurs.
Nous encourageons les utilisateurs à régler leurs différends à l’amiable. Vous êtes le seul responsable de vos interactions avec les autres utilisateurs, y compris dans le cadre de toute transaction d’achat ou de vente. Poshmark n’a aucune obligation de régler les différends entre les utilisateurs, mais elle se réserve le droit de tenter d’aider les utilisateurs à résoudre les différends. Vous libérez Poshmark de toute réclamation, de toute demande et de tout dommage découlant de tout différend avec d’autres utilisateurs. Nous n’agirons pas à titre d’arbitre dans le cadre d’un différend entre des utilisateurs, et l’une ou l’autre des parties à un différend aura le droit d’intenter une action en justice en tout temps.
16. Suspension, résiliation ou modification de votre accès
Vous pouvez résilier votre compte à tout moment. Nous pouvons suspendre ou résilier votre accès au service ou à votre compte à notre gré, y compris si nous soupçonnons que vous vous livrez à une activité frauduleuse, abusive ou illégale.
a. Résiliation de votre compte par vous
Vous pouvez résilier votre compte à tout moment.
b. Suspension ou résiliation de votre compte par nous
Nous pouvons suspendre ou résilier un compte d’utilisateur à notre gré sans explication, sans préavis et sans engager la responsabilité de Poshmark, y compris la suppression et le retrait de tout article ou contenu sur le service, pour toute raison et à tout moment. Toute activité frauduleuse, abusive ou illégale soupçonnée peut être transmise aux autorités policières compétentes.
c. Suspension, résiliation ou modification du service
Poshmark peut suspendre, résilier ou modifier le service avec ou sans préavis et pour quelque raison que ce soit, y compris i) pour retenir des fonds, dans l’attente d’enquêtes ou d’autres activités nécessaires pour prévenir la fraude, ii) pour traiter des activités illégales potentielles, ou iii) pour se conformer par ailleurs aux lois et à la réglementation applicables.
d. Effet de la suspension ou de la résiliation
Le service ne sera pas accessible aux utilisateurs dont les comptes ont été suspendus ou résiliés temporairement ou de façon permanente. Toute tentative de contourner des suspensions, des résiliations ou d’autres actions coercitives de Poshmark est strictement interdite et peut donner lieu à des mesures supplémentaires prises contre vous et tout autre utilisateur facilitant un tel contournement , ce qui comprend, sans s’y limiter, la création de comptes nouveaux ou en double ou le fait de continuer à accéder au service à partir du compte d’un autre utilisateur.
Poshmark n’aura aucune responsabilité envers vous ou tout tiers pour toute suspension ou résiliation de votre compte ou pour toute suspension, annulation ou modification du service.
17. Modifications apportées à la présente convention
Nous pouvons mettre à jour la présente convention en tout temps en publiant des modalités mises à jour. Il vous incombera d’examiner les modalités mises à jour. Si vous n’acceptez pas les modalités mises à jour, vous ne pouvez pas continuer à utiliser le service.
Nous pouvons mettre à jour la présente convention et toutes les politiques connexes de temps à autre en publiant des modalités mises à jour sur le service. Lorsque nous apporterons des modifications aux modalités, nous mettrons à jour la date de prise d’effet ci-dessus. Nous pouvons vous donner un avis supplémentaire sur les changements au moyen du service ou par courriel. Les modifications entreront en vigueur dès leur publication, sauf indication contraire. Il vous incombe d’examiner les changements et votre utilisation continue du service constitue votre acceptation des modalités mises à jour et de la modification de la convention. Si nous apportons des modifications importantes, nous vous aviserons de la façon suivante si vous êtes un vendeur ou un acheteur:
a. Si vous êtes un vendeur, les dispositions suivantes s’appliquent à vous:
- Sous réserve de l’alinéa 17a)iv), Poshmark peut mettre à jour les présentes modalités et toutes les politiques connexes en donnant un préavis écrit d’au moins trente (30) jours au vendeur (l’« avis de modification »), sauf que si les modifications ou les ajouts obligent le vendeur à faire des adaptations techniques ou commerciales, Poshmark donnera au vendeur un préavis plus long, au besoin, qui est raisonnable dans les circonstances (la « période de préavis prolongée »).
- Si vous êtes en désaccord avec toute modification, vous pouvez résilier la présente convention en communiquant avec nous avant l’expiration de l’avis de modification. Si vous décidez de résilier la présente convention dans un tel contexte, cette résiliation prend effet dans les trente (30) jours suivant la réception du préavis que nous vous aurons envoyé. Il n’y a pas de pénalité de résiliation dans un tel contexte.
- Vous pouvez renoncer à votre droit de résiliation au moyen d’une déclaration écrite ou d’une mesure affirmative claire après la réception de l’avis de modification. En continuant d’utiliser la plateforme Poshmark après la réception de l’avis de modification, à moins que vous n’ayez mentionné votre intention de résilier la convention ou si la période de préavis prolongée s’applique, vous serez réputé avoir renoncé à votre droit de résiliation prévu aux termes du présent article.
- L’obligation pour Poshmark de donner un préavis pour tout changement ou ajout apporté à la présente convention aux termes du présent article 17 ne s’appliquera pas lorsque:
- Poshmark sera assujettie à une obligation légale ou réglementaire qui l’oblige à modifier la présente convention d’une manière qui ne permet pas à Poshmark de respecter la période de préavis mentionné à l’alinéa 17a)ii);
- Poshmark a exceptionnellement modifié la présente convention afin d’aborder un danger imprévu et imminent eu égard à la défense des services de Poshmark, de la plateforme de Poshmark ou des utilisateurs de Poshmark contre la fraude, les logiciels malveillants, les pourriels, les atteintes à la protection des données ou d’autres risques en matière de cybersécurité.
b. Si vous êtes un utilisateur consommateur, les dispositions suivantes s’appliquent à vous:
- Si vous avez ouvert un compte avec nous, nous vous donnerons un préavis d’au moins trente (30) jours si des modifications sont apportées (à moins que la modification ne soit attribuable à une modification de la loi ou pour des raisons de sécurité, auquel cas nous pourrions devoir effectuer la modification moyennant un préavis plus court).
- Si vous n’êtes pas d’accord avec l’une ou l’autre des modifications, vous pouvez résilier la présente convention conformément à vos droits de résiliation énoncés à l’article de la présente convention sur la « Résiliation ». Aucuns frais ni pénalités ne s’appliquent dans le cas de la résiliation de la convention dans ce contexte.
Veuillez consulter régulièrement la présente convention pour vous assurer de comprendre les modalités qui s’appliquent au moment où vous accédez à la plateforme et/ou au service et que vous les utilisez. Vous pouvez vérifier la date de « Dernière mise à jour » dans le haut de cette page pour voir quand la dernière mise à jour a été effectuée.
18. Divers
Le présent article décrit certains autres droits et responsabilités que vous avez aux termes de la convention.
a. Sanctions commerciales et économiques et contrôles des exportations
Le service peut être assujetti aux lois en matière de sanctions économiques et commerciales et de contrôle des exportations dans votre territoire applicable. Vous acceptez que vous n’enfreindrez pas ces lois, y compris les exigences applicables en vertu de la Loi sur les licences d’exportation et d’importation (Canada), et que vous serez le seul responsable de toute telle violation dans la mesure permise par la loi. Vous déclarez que ni vous, ni aucune entreprise que vous représentez, ni aucun de vos propriétaires véritables ou des propriétaires véritables de vos entreprises n’êtes : i) un citoyen ou un résident d’une région géographique dans laquelle l’accès au service ou son utilisation est interdit par une loi, un décret, un règlement, un traité ou un acte administratif applicable; ii) un citoyen d’une région géographique visée par des sanctions ou un embargo imposés par le Canada ou un autre pays souverain, un résident d’une telle région ou un citoyen ou un résident situé dans une telle région; ou iii) un particulier, ou un particulier employé par une entité ou associé à celle-ci, assujetti à des lois et règlements canadiens sur le contrôle des exportations ou à d’autres règles de sanctions économiques d’une nation souveraine ou autrement inadmissible à recevoir des articles aux termes des lois applicables. Vous acceptez que si votre pays de résidence ou d’autres circonstances changent, de telle sorte que les déclarations ci-dessus ne sont plus exactes, vous cesserez immédiatement d’utiliser le service.
b. Communication et documentation électroniques
Lorsque vous utilisez le service ou que vous nous envoyez des communications, vous acceptez de communiquer avec nous par voie électronique. La présente convention et tout autre document mentionné dans la convention seront considérés comme un « écrit » ou « par écrit » pour se conformer aux exigences légales applicables et seront exécutoires entre les parties. Les versions imprimées de la présente convention et des documents cités en référence seront admissibles dans toute poursuite judiciaire. Pour plus de clarté, la simple utilisation du service ne constitue pas une communication électronique.
c. Divisibilité et absence de renonciation
Le caractère inexécutoire d’une disposition de la présente convention n’aura pas d’incidence sur le caractère exécutoire d’une autre disposition. Si une disposition est jugée nulle, invalide ou inexécutoire, elle sera révisée et interprétée, de manière à réaliser les objectifs de cette disposition dans la mesure du possible en vertu des lois applicables, et les autres dispositions demeureront pleinement en vigueur. Notre non-application d’une disposition de la présente convention ou en vertu des lois applicables ne sera pas interprétée comme une renonciation de notre part à tout droit d’exécution dans les mêmes circonstances ou dans des circonstances différentes à tout moment dans l’avenir. Nous nous réservons tous les droits prévus par les lois applicables.
d. Intitulés et interprétation
Les titres et les sous-titres de la présente convention sont inclus à des fins de référence seulement et n’auront aucune incidence sur le sens ou l’interprétation de la présente convention. Les mots « incluent », « inclut » ou « y compris » sont réputés être suivis de « sans s’y limiter ». La présente convention sera interprétée sans égard à toute présomption ou règle voulant qu’elle soit interprétée en défaveur de la partie qui l’a rédigée.
19. Langue (à l’intention des utilisateurs de la province de Québec)
Vous reconnaissez et convenez qu’une version en langue française des présentes modalités et de tous les documents qui s’y rapportent vous a été remise et que vous avez expressément requis d’être lié par la version en langue anglaise. You acknowledge and agree that a French version of these Terms and related documents has been made available to you and that you have expressly requested to be bound by the English version.
20. Avis que nous vous envoyons et nos coordonnées
Le présent article décrit comment et où Poshmark et vous pouvez communiquer entre vous.
Avis
Vous acceptez que nous vous transmettrons des avis et des messages au sein du service ou s’il est requis, par courriel ou par courrier ordinaire. Vous pouvez donner un avis à Poshmark, et cet avis sera réputé avoir été donné une fois reçu par Poshmark, en l’envoyant par la poste à l’adresse indiquée à la rubrique « Communiquez avec nous » ci-après.
Veuillez communiquer avec nous pour toute question ou tout commentaire concernant le service à l’adresse suivante:
301-1040 Hamilton St.
Si vous avez des questions au sujet des présentes modalités ou si vous souhaitez signaler une violation des présentes modalités, veuillez communiquer avec nous à support@poshmark.com.
Privacy Policy (French)
Effective February 4th 2024
DownloadTable of Contents
Politique surla protection des renseignements personnels
Date d’entrée en vigueur : 5 février2024
Poshmark a pour mission de mettre les gens au cœur du commerce, en leur offrant la possibilité de se dépasser. Nous faisons tout en notre pouvoir pour protéger la vie privée de nos utilisateurs et les données personnelles qu’ils partagent avec nous. La présente politique sur la protection des renseignements personnels décrit les types de données personnelles obtenues par Poshmark, Inc. ainsi que par nos filiales et les membres de notre groupe (collectivement, « Poshmark », « nous », « nos » et « notre »); comment nous pouvons recueillir, utiliser et partager les données; et comment vous pouvez exercer vos droits et vos choix à l’égard de ces données.
La présente politique sur la protection des renseignements personnels traite de ce qui suit :
- Portée
- Quelles données recueillons-nous?
- Comment utilisons-nous vos données?
- Comment partageons-nous les renseignements que nous recueillons?
- Comment stockons-nous et conservons-nous les renseignements que nous recueillons?
- Fondement juridique du traitement de vos renseignements
- Vos droits et choix (y compris les renseignements propres à une région)
- Renseignements supplémentaires
Pour les résidents de la Californie, consultez notre avis sur la protection des renseignements personnels de la Californie, qui complète notre politique sur la protection des renseignements personnels, ici (en anglais seulement).
1. Portée
La présente politique sur la protection des renseignements personnels s’applique aux données personnelles que nous obtenons lorsque les utilisateurs (« vous », « vos » et « votre ») interagissent avec les services, les produits, les outils et les fonctionnalités de Poshmark (collectivement, les « services ») dans le cadre de l’utilisation de nos sites Web, de nos applications mobiles ou de tout autre moyen utilisé pour accéder à nos services et grâce à d’autres points de collecte des données qui font référence à la présente politique sur la protection des renseignements personnels.
Nous pouvons donner d’autres renseignements à propos de nos pratiques en matière de protection des renseignements personnels à d’autres points, par exemple, si le fait de donner de tels renseignements nous aide à donner des renseignements plus pertinents et opportuns.
2. Quelles données recueillons-nous?
Nous recueillons des données personnelles vous concernant lorsque vous nous les fournissez, lorsque vous utilisez nos services et lorsque d’autres sources nous les fournissent, comme il est décrit plus en détail ci-après.
- Renseignements que vous nous fournissez directement : Nous recueillons des renseignements vous concernant lorsque vous nous les fournissez directement dans le cadre de nos services, comme lorsque vous ouvrez un compte ou que vous enregistrez une marque, un style et d’autres préférences, et que vous participez à une fonctionnalité interactive, à un sondage, à une promotion ou à un événement. Parmi ces renseignements, on retrouve vos nom, adresse, numéro de téléphone, adresse courriel, nom d’utilisateur, taille, comptes de médias sociaux, genre, âge, antécédents sur la scolarité ainsi que toute autre donnée personnelle que vous pouvez fournir.
- Renseignements que vous fournissez lorsque vous utilisez nos services et interagissez avec d’autres utilisateurs : Nous recueillons des renseignements et du contenu lorsque vous créez des penderies et des inscriptions, publiez des récits (stories), participez à un Posh Show, effectuez des achats, recherchez des articles, faites des commentaires ou interagissez autrement avec les inscriptions, les penderies ou d’autres utilisateurs. Parmi ces renseignements, on retrouve les photos, les vidéos et audioclips, les descriptions des penderies, les modalités de recherche, les renseignements sur les articles que vous avez affichés, vendus ou achetés ainsi que toute interaction avec les utilisateurs et les inscriptions, comme les mentions J’aime, les commentaires, les réponses et les offres.Lorsque vous achetez et vendez sur Poshmark, nous devrons recueillir des renseignements sur le paiement et la facturation, comme ceux liés aux cartes de crédit et aux comptes bancaires utilisés pour réaliser la transaction.
- Renseignements que vous fournissez par l’intermédiaire de nos canaux de soutien : Nous recueillons des renseignements lorsque vous communiquez avec Poshmark et notre service à la clientèle pour quelque raison que ce soit, notamment pour poser des questions et transmettre des rétroactions ou des problèmes. On pourrait vous demander de fournir des coordonnées, un résumé du problème auquel vous êtes confronté et tout autre document, capture d’écran ou renseignement qui serait utile pour régler le problème.
- Renseignements que vous fournissez lorsque votre identité est vérifiée : Une vérification de l’identité peut être requise pour prévenir la fraude et assurer la conformité. Nous pouvons recueillir certains renseignements d’identification, comme les renseignements figurant sur le permis de conduire, le numéro de sécurité sociale et le numéro de passeport afin de vérifier votre identité. Nous pouvons également demander de vérifier votre identité à l’aide d’une photo.
- Renseignements que nous recueillons automatiquement lorsque vous utilisez les services : Nous recueillons des renseignements vous concernant lorsque vous utilisez nos services, notamment lorsque vous parcourez les services ou posez certaines actions par l’intermédiaire des services. Parmi ces renseignements, on retrouve les renseignements sur les fonctionnalités que vous pouvez utiliser, les liens ou les pages sur lesquels vous cliquez, les pages consultées, l’historique de recherche et de navigation, l’adresse IP et les données des appareils (p. ex. le système d’exploitation, la version, le modèle, les identifiants), les pages de renvoi et de sortie ainsi que les autres données analytiques sur votre usage ou nos services.Témoins et autres technologies de suivi :Nous, nos fournisseurs de services et tout autre partenaire tiers pouvons recueillir des renseignements comme les données des appareils, l’adresse IP, les courriels hachés, les données relatives aux transactions (telles que la valeur d’une commande) et les données d’activité en ligne générées par voie automatisée comme les témoins, les pixels espions, les trousses de développement logiciel (SDK), les URL de suivi et les technologies semblables. Les témoins sont utilisés pour stocker et recevoir les identifiants et les autres renseignements, tels que le nom de domaine d’où provient le témoin et lorsque le témoin expire. Les témoins et les technologies de suivi semblables peuvent permettre à Poshmark et à des parties autres que Poshmark de recueillir des renseignements par l’intermédiaire de nos services.Nous et les sociétés avec lesquelles nous travaillons pouvons utiliser des témoins et des technologies semblables afin d’améliorer la fonctionnalité et l’expérience d’utilisateur de nos services, de recueillir et de stocker des renseignements sur les préférences des utilisateurs et les actions passées, d’effectuer des analyses, de détecter la fraude, de mesurer la conversion et la performance des publicités, d’optimiser nos campagnes publicitaires, de personnaliser votre expérience et de vous présenter des publicités ciblées par centres d'intérêt. La publicité ciblée par centres d’intérêt nous permet de vous offrir une publicité plus pertinente sur les produits et les services fondés sur les renseignements que nous et les autres parties pouvons recueillir sur vos activités en ligne au fil du temps et sur différents sites Web. Par exemple, vous pouvez apprendre comment Google recueille et utilise les renseignements lorsque nous utilisons leurs services (dont Google Analytics) et comment Connexity et Taboola utilisent des témoins et des technologies semblables pour optimiser les publicités et vous recommander du contenu.La plupart des navigateurs vous permettront de contrôler les témoins grâce à leurs réglages. Consultez le centre de soutien, le menu d’aide ou le site Web du développeur de votre navigateur pour savoir si vous pouvez gérer ou comment gérer les témoins sur celui-ci. Veuillez noter que, sans témoins, vous pourriez ne pas être capable d’utiliser une partie ou la totalité des caractéristiques ou des fonctionnalités de nos services. Notre service ne répond pas actuellement aux signaux « Ne pas suivre ».Pour en savoir plus sur « Ne pas suivre », veuillez visiter http://www.allaboutdnt.com (en anglais seulement).
- Renseignements que nous recueillons à partir des plateformes de médias sociaux : Vous pouvez connecter vos comptes de médias sociaux ou tout autre compte tiers à votre compte Poshmark, comme Facebook, Twitter, Instagram, Pinterest ou Snapchat. Si vous choisissez de connecter vos comptes de médias sociaux à nos services, nous pouvons recueillir des renseignements vous concernant à partir de ces comptes, comme le nom d’utilisateur, les inscriptions des amis ou des personnes qui les suivent ainsi que d’autres renseignements sur le profil.
- Renseignements sur autrui : Avant de partager des renseignements sur autrui pour quelque raison que ce soit par l’intermédiaire du service, vous devez respecter les consentements ou les autres exigences légales et réglementaires applicables, ce qui comprend, mais sans s’y limiter, les renseignements ou les images que vous fournissez à propos de tiers sur les commentaires, les inscriptions, les Posh Stories ou les Posh Shows.
3. Comment utilisons-nous vos données?
Nous utilisons les renseignements que nous recueillons afin d’offrir, de développer et d’améliorer nos services ainsi que pour tout autre objectif commercial nécessaire pour fournir nos services, selon ce qui est requis à des fins juridiques ou pour assurer la conformité. Parmi ces objectifs, on retrouve :
- Personnalisation de votre expérience. Par exemple, nous utilisons vos renseignements, y compris votre profil, vos recherches, vos mentions J’aime et vos historiques d’achats pour vous suggérer des articles, des penderies, des offres, des fonctionnalités ou des événements qui, selon nous, devraient susciter votre intérêt. Nous pouvons utiliser les données recueillies à l’aide des témoins et d’autres technologies de suivi (si elles sont activées) pour qu’ils retiennent les renseignements et ainsi vous éviter d’avoir à les saisir de nouveau pendant votre visite ou la prochaine fois que vous visitez le site et pour vous offrir un contenu et des renseignements personnalisés.
- Traitement et exécution des commandes. Cet objectif prévoit de partager vos coordonnées et vos renseignements d’expédition avec des vendeurs et nos partenaires pour l’expédition.
- Service à la clientèle, mises à jour, promotions, communications, annonces et autres nouvelles sur des fonctionnalités et aspects pertinents de nos services. Par exemple, nous pourrions communiquer avec vous en réponse à des demandes de service à la clientèle ou pour vous transmettre des renseignements sur les transactions ou vous informer de l’interaction des utilisateurs. Vous pouvez ajuster vos préférences en matière de notification sur notre application ou notre site Web ou suivre les instructions permettant de vous exclure qui sont données dans la communication (p. ex. au bas d’un courriel).
- Amélioration de la sûreté, de la sécurité et de l’intégrité et prévention de la fraude. Cet objectif comprend le fait de se pencher sur les activités suspectes, d’empêcher la vente d’articles contrefaits et de s’acquitter de nos obligations en matière de lutte contre le blanchiment d’argent et de connaissance du client. Nous utilisons vos renseignements pour vérifier les comptes et l’activité, surveiller les activités suspectes ou frauduleuses et repérer les manquements à nos modalités de service et à nos politiques.
- Activation des fonctionnalités relatives aux réseaux sociaux permettant, par exemple, de vous connecter aux autres utilisateurs.
- Offre, analyse et amélioration des services. Cet objectif comprend aussi la recherche et le développement ainsi que la création de nouvelles fonctionnalités et peut comporter la création de données anonymes et agrégées.
- À des fins de publicité et de marketing. Selon votre emplacement et les droits que vous avez exercés ou les choix que vous avez faits, cet objectif peut comprendre le fait de vous transmettre de la publicité et des documents de marketing relativement à nos services, l’évaluation de la performance de nos publicités et leur taux de conversion, l’optimisation de nos campagnes publicitaires et l’affichage d’annonces personnalisées ou non personnalisées dans le cadre et à l’extérieur du cadre des services.
- Lorsque nous le jugeons nécessaire pour exercer ou protéger nos droits prévus par la loi et nos intérêts et protéger les intérêts d’autrui. Cet objectif comprend le fait de se conformer à la législation, à la réglementation et autres obligations pertinentes en lien avec des réclamations fondées en droit, des fonctions d’audit ou encore l’acquisition, la fusion ou la vente d’une entreprise.
- Avec votre consentement : Nous pouvons utiliser vos renseignements lorsque vous y avez consenti à une fin précise ne figurant pas dans l’énumération ci‑dessus.
4. Comment partageons-nous les renseignements que nous recueillons?
Nous partageons les renseignements de la façon suivante :
- Fourniture des services : Nous partagerons vos renseignements avec les entreprises qui nous fournissent un service ou qui fournissent un service à nos utilisateurs, comme l’expédition, la vérification de l’identité, la surveillance de la fraude, le traitement des paiements, le stockage, la maintenance des bases de données, l’analytique et l’hébergement. Nous pourrions, par exemple, avoir recours à l’API Google Maps pour la saisie semi-automatique et la validation de votre adresse.
- Offres, annonces et promotions : Nous pouvons partager vos renseignements avec des partenaires et entreprises affiliées, ce qui peut comprendre des marques et d’autres tierces parties ainsi que des réseaux publicitaires et fournisseurs connexes à des fins de publicité, de marketing et de promotion.
- Conclusion des transactions : Nous pouvons partager des renseignements avec d’autres utilisateurs lorsque vous faites un achat ou procédez à une vente ou concluez autrement une transaction en utilisant les services.
- Partage de la rétroaction : Nous pouvons partager votre rétroaction, comme vos commentaires J’aime, les commentaires sur les inscriptions et les réponses aux sondages. Cette rétroaction peut vous être attribuée en étant accompagnée de votre nom d’utilisateur, par exemple.
- Respect de la loi ou des exigences de la loi : Nous pouvons partager vos renseignements avec un tiers si nous jugeons que ce partage est raisonnablement nécessaire pour respecter la loi et les exigences raisonnables de celle‑ci, pour faire respecter nos modalités de service ou pour protéger la sécurité ou l’intégrité de nos services, ou encore pour exercer ou protéger les droits, les biens ou la sécurité personnelle de Poshmark, de nos utilisateurs ou de tiers.
- Transactions commerciales : Nous pourrions transférer les données personnelles que nous détenons sur vous en cas de vente ou de cession éventuelle ou réelle de notre entreprise ou de nos actifs (y compris en cas de fusion, d’acquisition, de coentreprise, de restructuration, de désinvestissement, de dissolution ou de liquidation) ou autre transaction commerciale.
- Avec votre consentement : Nous pouvons aussi partager vos renseignements avec des tiers si vous y consentez.
Nous pouvons aussi partager des renseignements anonymes et agrégés, y compris des renseignements démographiques, des résultats de sondage, des tendances du marché et autre analyse que nous pouvons faire des renseignements que nous recevons.
De plus, sachez que nous ne sommes pas responsables des données personnelles que vous choisissez de présenter sur les pages et dans le contenu accessible au public, comme votre profil, votre penderie, vos inscriptions (y compris les inscriptions “Meet the Posher”), vos photos, vos commentaires (y compris sur notre blogue), commentaires J’aime, les Posh Stories ou les Posh Shows. Après que ces renseignements ont été affichés dans un emplacement public, ils peuvent être recueillis, utilisés et partagés librement par le public tant dans le cadre qu’à l’extérieur du cadre de nos services (p. ex. une inscription peut être partagée sur les médias sociaux).
5. Comment stockons-nous et conservons-nous les renseignements que nous recueillons?
Nous conserverons les renseignements obtenus afin de vous fournir les services et de mener à bien la raison commerciale pour laquelle ils ont été recueillis ou tel qu’il est nécessaire afin de respecter la législation, la réglementation, les enquêtes et instances gouvernementales applicables ou à des fins relatives à la sauvegarde, à l’archivage, à l’audit, aux exigences légales, fiscales et comptables, à la conformité ou à d’autres fins semblables. Par exemple, selon les exigences relatives aux opérations financières et à la lutte contre le blanchiment d’argent, nous devons souvent conserver certains renseignements pendant sept (7) ans, mais ces exigences peuvent être différentes selon votre emplacement.
Sécurité :
Poshmark emploie des mesures de protection organisationnelles, techniques et physiques visant à protéger les renseignements personnels contre la perte et l’utilisation malveillante de même que l’accès, la divulgation, l’altération et la destruction non autorisés. Selon les circonstances, nos mesures de protection des données personnelles peuvent comprendre des restrictions d’accès aux installations, des contrôles d’accès aux systèmes, des pare-feux, le cryptage de données et autres pratiques exemplaires en matière de sécurité.
Aucune communication par Internet, courriel ou autre mode de transmission électronique n’est pleinement sécuritaire ou exempte d’erreur. Vous devriez donc porter une attention particulière aux renseignements que vous décidez de nous transmettre par ces moyens de communication. Vos renseignements pourraient être stockés chez des fournisseurs d’infrastructure de services infonuagiques tiers.
Transferts internationaux de données :
Notre siège social se trouve aux États‑Unis et nous pouvons partager vos renseignements avec des fournisseurs de services et autres destinataires aux États‑Unis et partout dans le monde. Si vous êtes situé dans une région dont les lois régissant la collecte et l’utilisation des données diffèrent des lois américaines, sachez que nous pouvons transférer des données personnelles vers un pays ou un territoire qui n’a pas les mêmes lois sur la protection des données que votre territoire. Nous avons recours à des mécanismes de transfert appropriés au besoin.
6. Fondement juridique du traitement de vos renseignements
Poshmark peut recueillir et traiter vos renseignements pour différents motifs juridiques selon la nature des renseignements fournis, du type de traitement en cause et de votre lieu de résidence :
- Exécution d’un contrat : En utilisant nos services ou en achetant ou en vendant des articles sur notre plateforme, vous acceptez nos Modalités de service, lesquelles constituent un contrat légal valide. Nous traitons vos données afin de nous acquitter de nos obligations, comme la conclusion des transactions entre vous et les autres utilisateurs et entre vous et Poshmark.
- Intérêts légitimes : Les intérêts légitimes comprennent l’envoi par Poshmark de communications marketing sur nos produits et services lorsque nous croyons que vous vous attendez raisonnablement à ce que nous fassions un certain type de traitement pour vous ou lorsque ce traitement est nécessaire afin de détecter et de prévenir les cas de fraude. Poshmark ne s’appuiera que sur un motif de ce genre lorsqu’une évaluation soupesant les intérêts et les droits en cause ainsi que la nécessité du traitement afin que nous puissions vous offrir nos services, produits et fonctionnalités a été faite.
- Obligations prévues par la loi : Lorsque le traitement est nécessaire pour respecter une obligation prévue par la loi.
- Consentement : Enfin, dans certains cas, Poshmark s’appuie sur votre consentement afin de traiter vos données personnelles comme les communications marketing.
7. Vos droits et choix
Selon votre emplacement, vous pourriez disposer de certains droits, choix et moyens lorsqu’il est question de vos renseignements, y compris l’utilisation et la communication de ces renseignements. Un résumé des choix dont vous pourriez disposer et de la façon de les exercer est présenté ci‑après.
Avoir accès à vos données personnelles, les corriger ou les supprimer :
Vous pouvez avoir accès à vos données personnelles, les corriger ou les supprimer dans les paramètres de votre compte. Lorsque vous présentez une demande, il se peut que nous ayons besoin de renseignements pour nous aider à confirmer votre identité et vérifier que vous avez le droit d’accéder à vos données personnelles, de les corriger ou de les supprimer (ou d’exercer tout autre droit dont vous disposez) et que nous vous facturions des frais pour une telle demande lorsque cela est permis. Sachez que si vous supprimez vos renseignements, votre compte sera fermé.
Vos demandes et vos choix peuvent être limités dans certains cas, comme dans les exemples suivants : si le fait de répondre à votre demande entraîne la divulgation de renseignements concernant une autre personne ou si vous demandez la suppression de renseignements que nous sommes tenus par la loi de conserver ou si nous avons des intérêts légitimes impérieux justifiant leur conservation.
Retirer votre consentement :
Lorsque la loi le permet, vous pouvez retirer votre consentement en tout temps. Toutefois, le retrait de votre consentement pourrait limiter ou restreindre votre utilisation des services ou votre accès à ceux‑ci. Veuillez adresser votre demande à privacy@poshmark.com à moins qu’une façon différente de présenter votre demande ne soit indiquée dans la rubrique sur les renseignements propres à une région.
Renseignements propres à une région :
Résidents de la Californie
Si vous êtes un résident de la Californie, voici quelques droits additionnels dont vous disposez.
En vertu de la loi intitulée Shine the Light de la Californie, vous avez également le droit de demander que nous vous fournissions a) la liste de certaines catégories de données personnelles que nous avons communiquées à des tiers aux fins de leur marketing direct au cours de l’année civile précédente et b) le nom de ces tiers. Pour présenter une demande selon la loi Shine the Light, veuillez nous envoyer un courriel à l’adresse privacy@poshmark.com ayant comme objet « Demande en vertu de la loi Shine the Light de la Californie ».
De plus, conformément à la loi intitulée California Consumer Privacy Act (« CCPA »), nous devons fournir aux résidents de la Californie des renseignements additionnels sur leurs droits et nos pratiques en matière de protection des renseignements personnels. Si vous êtes un résident de la Californie, veuillez lire notre avis sur la protection des renseignements personnels de la Californie, qui complète la présente politique sur la protection des renseignements personnels.
Résidents du Colorado, du Connecticut, de l’Utah et de la Virginie
Vous avez le droit de refuser i) la « vente » de vos renseignements personnels, ii) la publicité ciblée et iii) le profilage en vue de décisions qui entraînent des effets juridiques ou des effets tout aussi importants. Si vous accédez à la présente politique sur la protection des renseignements personnels au moyen de votre navigateur Web, vous pouvez demander de vous exclure de ces options ici. Si vous accédez à la présente politique sur la protection des renseignements personnels au moyen de l’application de Poshmark, vous pouvez demander de vous exclure de ces options ici.
Vous avez également le droit de demander, sous réserve de certaines exceptions, une copie de vos renseignements personnels en format PDF, la confirmation que nous agissons en tant que contrôleur des données lorsque nous traitons vos renseignements personnels, la correction d’inexactitudes et la suppression de vos renseignements. Si votre demande d’exercer ces droits vous est refusée, vous pouvez faire appel de ce refus en écrivant à l’adresse privacy@poshmark.com.
Les catégories de renseignements personnels que nous traitons sont indiquées à l’article 2 ci‑dessus. La raison de traiter ces renseignements est indiquée à l’article 3 ci‑dessus. Les catégories de renseignements que nous partageons avec des tiers et les catégories de tiers avec lesquels nous partageons ces renseignements sont indiquées à l’article 4 ci‑dessus.
Résidents du Canada
Nous traiterons vos renseignements avec votre consentement, à moins qu’une exception ne s’applique. Votre consentement peut être explicite, comme lorsque vous cochez une case en ligne approuvant la collecte de vos renseignements, ou il peut être implicite selon les circonstances ou vos agissements. Après avoir recueilli vos renseignements, nous pourrions les transférer à l’extérieur du Canada en vue de leur traitement. L’article 5 ci‑dessus décrit la façon dont nous protégeons ces renseignements ainsi que les risques associés à leur transfert. D’autres articles de la présente politique sur la protection des renseignements personnels expliquent vos droits et la façon dont vous devriez les exercer, y compris la façon de révoquer votre consentement.
8. Renseignements supplémentaires
Selon votre emplacement, vous pourriez disposer de certains droits, choix et moyens lorsqu’il est question de vos renseignements, y compris l’utilisation et la communication de ces renseignements. Un résumé des choix dont vous pourriez disposer et de la façon de les exercer est présenté ci‑après.
Liens vers du contenu externe :
Les services peuvent aussi comporter des liens vers d’autres sites Web ou autres services dont les pratiques en matière de protection des renseignements personnels diffèrent des nôtres. Si vous soumettez des renseignements à l’un de ces sites, ils seront régis par les politiques de ces sites. Nous vous invitons à lire attentivement la politique sur la protection des renseignements personnels de tout site Web que vous consultez.
Protection des renseignements personnels des enfants :
Poshmark ne recueille ni ne sollicite sciemment de renseignements personnels auprès de personnes de moins de 13 ans dans le cadre de ces services. Si vous croyez qu’un enfant de moins de 13 ans pourrait nous avoir transmis des renseignements personnels, veuillez communiquer avec nous à l’adresse privacy@poshmark.com.
Acceptation de la présente politique sur la protection des renseignements personnels :
En accédant aux services ou en les utilisant, vous indiquez que vous avez lu et compris la présente politique sur la protection des renseignements personnels et que vous consentez à la collecte, au stockage, à l’utilisation et à la communication de vos données personnelles tel qu’il est décrit dans celle‑ci. Si vous n’acceptez pas ces conditions, vous devriez cesser immédiatement d’utiliser les services.
Modification à la présente politique sur la protection des renseignements personnels :
Nous nous réservons le droit de réviser la présente politique sur la protection des renseignements personnels de temps à autre. Nous afficherons les modifications sur cette page et inscrirons la « date de prise d’effet » en haut de celle‑ci. Veuillez vérifier régulièrement si des mises à jour ont été apportées. Vous reconnaissez et acceptez qu’il vous revient de revoir la présente politique sur la protection des renseignements personnels périodiquement et que le fait que vous continuiez à utiliser nos services après qu’une modification a été apportée à la présente politique sur la protection des renseignements personnels signifie que vous acceptez cette modification.
Communiquer avec nous :
Si vous avez des questions sur la présente politique sur la protection des renseignements personnels, vous pouvez communiquer avec nous à privacy@poshmark.com.
Minors Policy (French)
Effective February 4th 2024
DownloadTable of Contents
Politique relative aux mineurs
Aux fins de la présente politique, de nos conditions d’utilisation et des autres politiques de Poshmark, toute personne âgée de plus de 13 ans et de moins de 18 ans (ou, dans le cas des résidents canadiens, toute personne n’ayant pas atteint l’âge de la majorité dans sa province ou son territoire de résidence) est considérée comme un « mineur ». Les personnes âgées de moins de 13 ans ne sont pas autorisées à utiliser la plateforme Poshmark ni aucun des services fournis par l’intermédiaire de celle-ci. Si Poshmark a connaissance qu’une personne de moins de 13 ans utilise sa plateforme, nous supprimerons son compte de manière définitive.
Seuls les mineurs dont le père ou la mère ou le tuteur légal a dûment accordé son autorisation et exerce une supervision appropriée peuvent utiliser les services de Poshmark. Poshmark peut exiger des renseignements supplémentaires afin de valider l’autorisation et l’identité du père ou de la mère ou du tuteur légal, notamment pour des raisons de sécurité et de prévention de la fraude.
Le père ou la mère ou le tuteur légal assume toute responsabilité quant aux activités exercées dans le compte du mineur.
Les mineurs doivent faire inscrire leur nom légal au compte financier utilisé à des fins d’achat et de vente ou si le compte utilisé est celui du père ou de la mère ou du tuteur légal, les mineurs doivent y être inscrits en tant qu’utilisateur autorisé.
Veuillez prendre note que certaines options, comme les Posh Shows, pourraient ne pas être offertes aux utilisateurs âgés de moins de 18 ans, même s’ils disposent d’une autorisation accordée par le père ou la mère ou le tuteur légal.
Seller Policy (French)
Effective August 27th 2024
DownloadTable of Contents
Politique relative au vendeur
À titre de vendeur, votre rôle est crucial afin que chacun de vos acheteurs se sente en sécurité et en confiance lorsqu’il utilise Poshmark. Cette politique, qui décrit les droits et responsabilité du vendeur, fait partie des modalités de service de Poshmark.
Il incombe au vendeur de revoir ces règles ainsi que toute loi locale applicable et de s’y conformer. Si vous enfreignez la présente politique, des restrictions, pouvant aller jusqu’à la fermeture, pourraient être imposées à votre compte à l’entière discrétion de Poshmark.
Politique relative aux frais payables par le vendeur
L'imposition de frais est simple et transparente.
L’inscription d’un article mis en vente sur Poshmark est toujours gratuite.
Lorsque votre article est vendu, nos déduisons des frais minimes du prix de la commande finale. Veuillez vous référer à la politique des frais du Canada pour plus d'informations.
Ce que vous obtenez :
Avantages pour le vendeur | |
La vente | Inscription en un clic grâce aux fonctionnalités Reposh et de copie des inscriptions. |
Diffusion continue en direct Posh Shows vous permet d’animer votre penderie (« Closet ») et de vous connecter en temps réel à vos clients. | |
Outils de fixation du prix vous permettent de fixer et de négocier le prix avec vos clients. | |
Outils de gestion de la penderie comme My Closet Insights et Bulk Actions vous aident à gérer proactivement vos inscriptions. | |
Gestion des relations avec la clientèle My Shoppers vous permet d’interagir avec les clients intéressés et de transformer leurs marques d’intérêt en ventes. | |
Authentification gratuite pour les commandes de 700 $ CA et plus grâce à Posh Authenticate. | |
Service à la clientèle et protection de l’acheteur Posh Protect. | |
L’expédition | Étiquettes d’expédition gratuites envoyées directement dans votre boîte de réception grâce à PoshPost, notre programme d’expédition sans contact à taux fixe payé par l’acheteur. * |
Expédition sans impression aussi offerte grâce aux codes QR d’expédition — balayez votre code à un comptoir USPS. | |
Le paiement | Options de paiement rapides et variées comme dépôt direct, ACH, virement instantané, Paypal, et Venmo. |
À noter que votre gain est fonction du prix de l’article inscrit et que le montant que vous recevrez réellement dépend du prix de la commande finale, de l’escompte du vendeur et toutes autres taxes et escomptes applicables.
* À noter que des exclusions peuvent s’appliquer pour les colis de poids excédentaire et les colis à plusieurs étiquettes. Pour plus de précisions, voir notre politique relative à l’expédition.
Articles pouvant être vendus sur Poshmark
Le marché de Poshmark permet de vendre la plupart des types d’articles de mode neufs et d’occasion de même que des articles pour la maison, articles pour animaux de compagnie et appareils électroniques, sous réserve de certaines restrictions pour ces catégories. À noter que les catégories ou types d’articles pourraient ne pas tous être offerts dans votre région.
Par souci de sécurité pour nos utilisateurs, les articles n’appartenant pas aux catégories que nous offrons et les articles par ailleurs interdits ou illégaux ne peuvent pas être mis en vente sur Poshmark. Prière de consulter la politique relative aux articles interdits pour savoir quels sont les articles qui ne peuvent être inscrits ni vendus.
Description et fixation du prix des articles inscrits
Les vendeurs sont responsables de s’assurer que les articles sont décrits de manière honnête, précise et complète. I'll s'agit de créer des descriptions informatives comprenants les photos originales des articles et des détails tels que l'état de l'article et tout défauts ou particularités. En utilisant les fonctions d'inscription automatisées telles que Smart List AI, les vendeurs doivent vérifier l'exactitude et l'exhaustivité des descriptions et de tous les détails générés par l'inscription. L’article en vente doit être clairement représenté dans la photo principale. Évitez les techniques de retouch photo qui pourraient empêcher l’acheteur d'évaluer facilement l’état de l’article, comme les collages ou les effets spéciaux prononcés.
Le vendeur doit être en possession de l’article décrit dans l’inscription et expédier ce même article. Le vendeur ne peut pas inscrire une promesse d’article à venir ultérieurement ni expédier une note ou un article « de remplacement » indiquant que l’article réellement inscrit arrivera à une date ultérieure.
Le vendeur doit répondre sans tarder aux questions et aux demandes d’information additionnelle. À noter que les images ainsi que les descriptions données en commentaires et pendant les Posh Shows (s’il y a lieu) peuvent être revues et analysées par le personnel de Poshmark en cas de différend.
Le vendeur peut fixer le prix qu’il veut, mais il est strictement interdit de fixer un prix abusif. Poshmark invite le vendeur à consulter, si possible, des articles similaires afin de fixer un prix d’inscription réaliste susceptible de mener vraisemblablement à une vente. L’acceptation par l’acheteur du prix inscrit constitue une opération ayant force exécutoire et le vendeur est tenu de fournir l’article ou les articles à l’acheteur audit prix. De plus, le vendeur doit s’acquitter de la totalité des exigences additionnelles prévues dans la présente politique relative au vendeur et dans nos modalités. Votre acceptation d’une offre de l’acheteur constitue également une opération ayant force exécutoire.
Veuillez revoir les exigences et les détails relatifs aux offres (« Offers ») et aux ensembles (« Bundles »).
Traitement des commandes
Lorsqu’un acheteur accepte votre offre, lorsque vous acceptez l’offre de l’acheteur ou lorsqu’une vente aux enchères est conclue, vous devez procéder à la vente. Les vendeurs doivent utiliser les étiquettes d’expédition pour le traitement des commandes.
Effective February 4th 2024 to August 27th 2024
DownloadTable of Contents
Politique relative au vendeur
À titre de vendeur, votre rôle est crucial afin que chacun de vos acheteurs se sente en sécurité et en confiance lorsqu’il utilise Poshmark. Cette politique, qui décrit les droits et responsabilité du vendeur, fait partie des modalités de service de Poshmark.
Il incombe au vendeur de revoir ces règles ainsi que toute loi locale applicable et de s’y conformer. Si vous enfreignez la présente politique, des restrictions, pouvant aller jusqu’à la fermeture, pourraient être imposées à votre compte à l’entière discrétion de Poshmark.
Politique relative aux frais payables par le vendeur
L'imposition de frais est simple et transparente.
L’inscription d’un article mis en vente sur Poshmark est toujours gratuite.
Lorsque votre article est vendu, nos déduisons des frais minimes du prix de la commande finale. Veuillez vous référer à la politique des frais du Canada pour plus d'informations.
Ce que vous obtenez :
Avantages pour le vendeur | |
La vente | Inscription en un clic grâce aux fonctionnalités Reposh et de copie des inscriptions. |
Diffusion continue en direct Posh Shows vous permet d’animer votre penderie (« Closet ») et de vous connecter en temps réel à vos clients. | |
Outils de fixation du prix vous permettent de fixer et de négocier le prix avec vos clients. | |
Outils de gestion de la penderie comme My Closet Insights et Bulk Actions vous aident à gérer proactivement vos inscriptions. | |
Gestion des relations avec la clientèle My Shoppers vous permet d’interagir avec les clients intéressés et de transformer leurs marques d’intérêt en ventes. | |
Authentification gratuite pour les commandes de 700 $ CA et plus grâce à Posh Authenticate. | |
Service à la clientèle et protection de l’acheteur Posh Protect. | |
L’expédition | Étiquettes d’expédition gratuites envoyées directement dans votre boîte de réception grâce à PoshPost, notre programme d’expédition sans contact à taux fixe payé par l’acheteur. * |
Expédition sans impression aussi offerte grâce aux codes QR d’expédition — balayez votre code à un comptoir USPS. | |
Le paiement | Options de paiement rapides et variées comme dépôt direct, ACH, virement instantané, Paypal, et Venmo. |
À noter que votre gain est fonction du prix de l’article inscrit et que le montant que vous recevrez réellement dépend du prix de la commande finale, de l’escompte du vendeur et toutes autres taxes et escomptes applicables.
* À noter que des exclusions peuvent s’appliquer pour les colis de poids excédentaire et les colis à plusieurs étiquettes. Pour plus de précisions, voir notre politique relative à l’expédition.
Articles pouvant être vendus sur Poshmark
Le marché de Poshmark permet de vendre la plupart des types d’articles de mode neufs et d’occasion de même que des articles pour la maison, articles pour animaux de compagnie et appareils électroniques, sous réserve de certaines restrictions pour ces catégories. À noter que les catégories ou types d’articles pourraient ne pas tous être offerts dans votre région.
Par souci de sécurité pour nos utilisateurs, les articles n’appartenant pas aux catégories que nous offrons et les articles par ailleurs interdits ou illégaux ne peuvent pas être mis en vente sur Poshmark. Prière de consulter la politique relative aux articles interdits pour savoir quels sont les articles qui ne peuvent être inscrits ni vendus.
Description et fixation du prix des articles inscrits
Le vendeur doit décrire les articles de façon véridique, exacte et complète, ce qui comprend la création de descriptions informatives incluant vos photos originales des articles et des détails quant à l'état de ceux‑ci de même que tout défaut ou toute caractéristique unique de ceux‑ci. L’article en vente doit être clairement représenté dans la photo principale. Évitez les techniques d’édition de photos qui pourrait faire en sorte que l’acheteur ne puisse évaluer facilement l’état de l’article, comme les collages ou les effets spéciaux prononcés.
Le vendeur doit être en possession de l’article décrit dans l’inscription et expédier ce même article. Le vendeur ne peut pas inscrire une promesse d’article à venir ultérieurement ni expédier une note ou un article « de remplacement » indiquant que l’article réellement inscrit arrivera à une date ultérieure.
Le vendeur doit répondre sans tarder aux questions et aux demandes d’information additionnelle. À noter que les images ainsi que les descriptions données en commentaires et pendant les Posh Shows (s’il y a lieu) peuvent être revues et analysées par le personnel de Poshmark en cas de différend.
Le vendeur peut fixer le prix qu’il veut, mais il est strictement interdit de fixer un prix abusif. Poshmark invite le vendeur à consulter, si possible, des articles similaires afin de fixer un prix d’inscription réaliste susceptible de mener vraisemblablement à une vente. L’acceptation par l’acheteur du prix inscrit constitue une opération ayant force exécutoire et le vendeur est tenu de fournir l’article ou les articles à l’acheteur audit prix. De plus, le vendeur doit s’acquitter de la totalité des exigences additionnelles prévues dans la présente politique relative au vendeur et dans nos modalités. Votre acceptation d’une offre de l’acheteur constitue également une opération ayant force exécutoire.
Veuillez revoir les exigences et les détails relatifs aux offres (« Offers ») et aux ensembles (« Bundles »).
Traitement des commandes
Lorsqu’un acheteur accepte votre offre, lorsque vous acceptez l’offre de l’acheteur ou lorsqu’une vente aux enchères est conclue, vous devez procéder à la vente. Les vendeurs doivent utiliser les étiquettes d’expédition pour le traitement des commandes.
Buyer Policy (French)
Effective February 4th 2024
DownloadTable of Contents
Politique relative à l’acheteur
En tant qu’acheteur, vous avez l’entière responsabilité d’examiner la description de l’article avant de faire une offre, de participer aux enchères et/ou de procéder à un achat. Les acheteurs qui achètent un article dans le cadre d’offres « mystères » le font à leurs propres risques. Le contrat d’achat sera conclu entre vous et le vendeur, et non entre vous et Poshmark.
À l’exception des articles indiqués comme étant admissibles au programme Posh Authenticate ou autrement assortis d’une mention directement dans l’affichage, Poshmark n’évalue pas physiquement les articles affichés à des fins de vente et n’engage pas sa responsabilité s’ils comportent un défaut ou si leur description est inexacte. Si un problème survient avec un achat, comme un article non conforme à la description fournie, veuillez nous en informer dans les 3 jours qui suivent la livraison de l’article pour être admissible à une évaluation pour remboursement aux termes de notre programme Posh Protect. Si un article semble contrevenir aux Lignes directrices de la communauté de Poshmark ou à la politique relative aux articles interdits, vous pouvez signaler l’article affiché.
Achats
Lorsque l’acheteur choisit l’option Acheter maintenant à l’égard d’un article affiché ou fait une offre d’achat d’articles que le vendeur accepte, cette action est réputée constituer un achat et donner naissance à un contrat liant l’acheteur et le vendeur. Dès qu’il achète un article, l’acheteur doit en verser le prix à Poshmark, y compris tous frais d’expédition ou frais supplémentaires.
Poshmark se réserve le droit de repousser ou d’annuler tout achat pour des raisons relatives à la confiance et à la sécurité, y compris, entre autres, une fraude présumée et pour protéger les utilisateurs contre des activités illicites ou autrement interdites.
Tous les achats constituent une vente finale sans possibilité de retour, de remboursement, d’annulation ou de révocation, sauf dans les cas suivants :
- l’acheteur annule sa commande dans les trois (3) heures qui suivent l’achat;
- l’achat a été annulé dans les délais alloués expressément par Poshmark ou, s’il y a lieu, un vendeur;
- l’article affiché comporte expressément une mention permettant les retours.
Dès la livraison, les acheteurs devraient inspecter et accepter sans délai la commande afin que le paiement puisse être remis au vendeur. Les commandes seront automatiquement acceptées après l’expiration d’un délai de 3 jours complets à moins que l’acheteur ne demande à retourner l’article en signalant un problème auprès du service.
En cas de litige, les acheteurs autorisés à retourner un article peuvent le faire, mais uniquement à l’aide de l’étiquette d’expédition prépayée fournie par Poshmark. Les acheteurs qui effectuent des retours non autorisés ne sont pas admissibles à un remboursement par l’intermédiaire de Poshmark.
Paiements
Les acheteurs peuvent régler leurs achats uniquement à l’aide des méthodes de paiement approuvées par Poshmark, qui recevra le paiement de l’acheteur pour le compte du vendeur. En fournissant vos renseignements relatifs au paiement à Poshmark, vous l’autorisez à conserver ceux-ci et, moyennant confirmation de votre part, à vous facturer les articles achetés. Une opération amorcée sur la plateforme Poshmark ne peut être conclue hors de celle-ci.
Frais d’expédition
Les frais d’expédition engagés en lien avec le ou les articles achetés sont à la charge des acheteurs (comme il est décrit dans la politique en matière d’expédition).
Canada Fee Policy (French)
Effective February 4th 2024
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Politique relative aux frais au Canada
Le barème de frais est simple et facile à comprendre.
Il n’y a aucuns frais pour mettre en vente un article sur Poshmark.
Note aux vendeurs : Une fois votre article vendu, nous prélevons une somme modique sur le prix de la commande finale. Poshmark applique une commission fixe de 3,95 $ CA à toutes les ventes inférieures à 20 $ CA. Pour les ventes de 20 $ CA et plus, vous conservez 80 % du produit de votre vente et Poshmark touche une commission de 20 %. Pour toutes les commandes, la TPS/TVH s’ajoute aux frais prélevés par Poshmark et est déduite des gains du vendeur. Les taux de la TPS/TVH varient selon la province du vendeur.
Veuillez prendre note que vos gains sont calculés en fonction du prix affiché et que leur montant réel variera selon le prix de la commande finale, les rabais accordés par le vendeur et les autres taxes et rabais applicables.
C’est aux acheteurs qu’il appartient d’assumer les frais d’expédition liés à l’article qu’ils achètent. Veuillez vous reporter à la politique en matière d'expédition qui contient des précisions et énumère les exceptions qui s’appliquent.
Prohibited Items Policy (French)
Effective October 3rd 2024
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Politique relative aux articles interdits
Le marché de Poshmark accepte la vente de la plupart des types d’articles de mode neufs et d’occasion, d’articles de soins personnels neufs ainsi que de certains articles pour la maison, les articles pour les animaux de compagnie et les appareils électroniques, avec certaines restrictions dans ces catégories. Pour la sécurité de nos utilisateurs, les articles qui ne font pas partie de nos catégories autorisées et les articles par ailleurs interdits ou illégaux ne peuvent pas être mis en vente sur Poshmark. Nous nous réservons le droit de retirer des articles et du contenu aux termes de cette politique ou de toute autre politique de Poshmark et des conditions de service, à notre seule appréciation.
Si vous vendez des articles sur Poshmark, vous avez un rôle essentiel à jouer pour empêcher que des articles illégaux et potentiellement dangereux fassent leur apparition sur notre marché. Assurez-vous donc que vos articles peuvent être vendus avant de les ajouter à votre garde-robe. Si vous offrez des articles interdits ou vous les incluez autrement dans la transaction ou l'expédition, Poshmark peut les retirer et vous pourriez être soumis à des restrictions temporaires ou permanentes.
Toute vente d’articles interdits peut être annulée et Poshmark se réserve le droit de retenir le paiement. Poshmark se réserve également le droit de se débarrasser de tous les articles interdits envoyés à nos centres Posh Authenticate ou de les détruire.
Si vous n’êtes pas sûr des lois qui s’appliquent dans votre cas, vous pouvez demander l’avis d’un professionnel compétent.
Si vous voyez sur Poshmark un article à vendre qui, selon vous, pourrait contrevenir à la présente politique, veuillez nous le signaler. Nous effectuerons des vérifications et prendrons les mesures qui s’imposent.
1. Articles soumis à des restrictions
Restricted items include those that are generally allowed but must meet certain conditions in order to be considered in compliance with Poshmark’s policies.
Électronique
Les articles électroniques admissibles doivent être réinitialisés, le cas échéant. Les vendeurs doivent fermer ou désactiver la session de tout compte personnel avant l’expédition.
Produits de maquillage et de soins personnels
Les articles de maquillage et de soins personnels, y compris les applicateurs personnels, doivent être neufs, ne jamais constituer des échantillons et doivent être exempts d’alcool. Les aérosols, les parfums et les vernis à ongles ne peuvent pas être expédiés au moyen des étiquettes d’expédition de Poshmark, et il n’est actuellement pas permis de les vendre, sauf s’ils ont fait l’objet d’une vérification dans le cadre des programmes de tests préautorisés limités qui favorisent exclusivement l’utilisation d’étiquettes d’expédition autres que celles de Poshmark.
Coffrets mystères
Les « coffrets mystères », les « inscriptions mystères » ou les ensembles ou les sacs contenant différents articles sont autorisés aux risques de l’acheteur et du vendeur. Les coffrets mystères pour des colis non réclamés et des articles offerts donnant lieu à des chances de gains ou dans le cadre d’un concours ne sont pas autorisés. Afin d’offrir des « coffrets mystères » et d’être admissible à la protection du vendeur en cas de différend relativement à une inscription mystère, le vendeur doit :
- fournir des renseignements importants sur l’article ou les articles compris dans le coffret mystère, y compris : la quantité, la ou les marque(s), la ou les catégorie(s) d’article, la ou les taille(s) et l’état de chaque article;
- fournir une évaluation véridique de la valeur de l’article ou des articles se trouvant dans le coffret mystère;
- garder le coffret mystère devant la caméra et en révéler le contenu à la fin de la vente aux enchères s’il est vendu pendant un Posh Show.
Chaussettes et sous-vêtements
Pour des raisons de santé et d’hygiène, les chaussettes et les sous-vêtements usagés ne peuvent être vendus sur Poshmark. Les sous-vêtements neufs dotés de leur étiquette peuvent être vendus propres, non tachés et non utilisés. Les soutiens-gorges et les maillots de bain d’occasion sont autorisés. N’utilisez pas un langage ou des images qui fétichisent quelque chose ou quelqu’un dans vos annonces.
2. Articles interdits
Il n’est pas permis de vendre des articles interdits sur Poshmark, peu importe la façon dont ils sont présentés. Les utilisateurs qui tentent d’acheter ou de vendre des articles interdits ou illégaux s’exposent à une suspension immédiate et permanente de Poshmark, ainsi qu’à d’autres mesures d’application, telles qu’une retenue de paiements ou de fonds.
Produits contrefaits et illicites
Il est strictement interdit et illégal d’acheter ou de vendre des produits contrefaits sur Poshmark. Souvent appelés « répliques », les articles contrefaits peuvent comprendre des faux, des imitations, des articles de contrebande et d’autres biens reproduits illégalement.
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- des produits modifiés fabriqués par l'embellissement, le surcyclage ou la réaffectation de la totalité ou d’une partie d'articles de marque de commerce et de marque authentiques pour changer la forme ou la fonction de l'article original sans la permission du titulaire des droits ou de la marque, notamment en utilisant la matière d'un sac de luxe pour fabriquer un collier ou un porte-clé;
- des enregistrements piratés ou non autorisés de médias numériques, comme des films et des émissions de télévision.
Consultez notre politique relative aux articles contrefaits pour obtenir de plus amples renseignements.
Veillez à ne pas présenter vos articles d’une manière susceptible de porter atteinte aux droits de propriété intellectuelle d’autrui ou d’induire les acheteurs en erreur quant à l’identité du fabricant. Ne pas utiliser de descripteurs comme « inspirés par » suivis d’une marque de commerce, comme « inspirés par Chanel ». Les acheteurs et les fabricants de marques peuvent interpréter ces expressions comme si votre article était une reproduction non autorisée, même si votre intention était différente.
Assurez-vous d’avoir le droit de vendre tous les articles que vous avez annoncés sur Poshmark. Ne téléchargez pas des photos que vous n’avez pas prises, qui appartiennent à d’autres personnes sans leur permission, ou que vous n’avez pas le droit d’utiliser. Poshmark traitera sans délai les avis de violation alléguée et fera rapidement des vérifications. Voir nos Modalités de service pour obtenir de plus amples renseignements.
Nudité et contenu explicite
Afin de maintenir une communauté accueillante, les articles à contenu sexuel explicite et le contenu présentant de la nudité ne sont pas autorisés sur Poshmark. Nous définissons la nudité comme une femme ayant les seins dénudés et des organes génitaux perceptibles (de tout genre), y compris une couverture minimale par un tissu très fin ou très serré.
Contenu haineux et violent
Tous ceux qui utilisent Poshmark méritent de se sentir en sécurité et bien accueillis au sein de notre communauté. Nous ne permettons pas la diffusion de contenu qui exprime, encourage ou glorifie la haine ou la violence envers des personnes ou des groupes en raison de leur race, de leur origine ethnique, de leur statut d’immigration, de leur origine nationale, de leur religion, de leur sexe, de leur identité sexuelle, de leur orientation sexuelle, de leur handicap, de leur poids ou de leur taille.
Le contenu haineux et violent interdit comprend, sans s’y limiter: