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You are protected every time you make a purchase on Poshmark.

The policies and systems we have in place to protect you are called Posh Protect. We will give you a full refund if your item never ships or does not match the listing description. Otherwise, all sales are final and no refunds will be provided under Posh Protect.

Refund Policy

Upon delivery, promptly inspect your order. If you’ve received your order as described, accept the order to release payment to the seller. Please note that you will not be able to open a return case if you have already accepted the order.

If you believe that any of the following pertain to your order, you have 72 hours after delivery (as determined by the tracking information on the shipping label) to open a return case by reporting the problem in the Poshmark app or website with supporting photos:

  • Undisclosed damage
  • Incorrect or missing item
  • Item not as described
  • Item is not authentic
  • Order never shipped / received

If we verify your claim, we'll send you a new label to return the order to the seller (if applicable) and refund your payment. All returns must be shipped back within 5 days of approval to be eligible for a refund.

If no return case is opened within 3 days of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided under Posh Protect.

Please note that emailing Poshmark Support does not qualify as opening a return case.

What is not covered by Posh Protect

Item does not fit / changed mind

If the item is just not your style or does not fit you, we unfortunately cannot accept a return under Posh Protect. You can always re-list the item on Poshmark!

Trades and Offline Transactions

Posh Protect does not cover trades or transactions completed off of the Poshmark platform. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with any such transactions.