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misshoma
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14 Comments

democracystyle
Hello! Iโm writing bc I am 99% certain that I inadvertently sent you a Charlotte Tilbury eye palette instead of your Pureology order. Please accept my deepest apologies! I am shipping you the Pureology products tomorrow and will send you tracking info. Please keep the palette as an apology gift.โค๏ธ
Oct 16Reply

kickinknickers
@democracystyle oh wow! Are you sure you donโt want me to send it back? Does it cost you anything to send it back? I should get the package Monday. Iโll write you when it shows up.... ๐๐
Oct 17Reply

kickinknickers
@democracystyle Hello again! I did receive the eye shadow today by accident. Do you know when you sent out the conditioner and if there will be a tracking number to follow the shipment? I am not sure if there would be a cost on my or your end to send back the eye shadow...? Thank you!
Oct 20Reply

democracystyle
@kickinknickers Let me investigate, you might be able to send it back for free if I treat it as a return? Then you would get a refund, and simply repurchase the Pureology as a separate transaction. Would that work for you?
Oct 20Reply

kickinknickers
@democracystyle OK. Letโs see what we can do. Do you have a tracking number for the 2 Pureology Conditioners? You mentioned that you would send that out two days ago ๐
Oct 20Reply

kickinknickers
@democracystyle did you send the conditioners I actually bought? Please send the tracking number or let me know when you mailed it out. Thanks
Oct 21Reply

democracystyle
@kickinknickers yes! I canโt find the confirmation email from USPS, will get it to you tomorrow. Again, Iโm happy to refund if it gives you better peace of mind.
Oct 21Reply

kickinknickers
@democracystyle ok when I get the conditioners Iโll accept delivery and we can ask Poshmark if I can return the eyeshadow to you. Iโd hate to keep it if it doesnโt belong to me ๐
Oct 21Reply

kickinknickers
@democracystyle Hello- when did you mail the conditioner I purchased?
I need to track so I can pick it up.... Thank you!
Oct 24Reply

kickinknickers
@democracystyle Hello, I still have not received the conditioner. You said you mailed it on October 17, and would send the tracking. I have not received the conditioner or tracking info. I think it's best as you suggested to just receive a refund. Thank you! :)
Oct 27Reply

democracystyle
@kickinknickers Bummer! I would have thought it would have arrived by now. ๐ Iโve reported the package as shipped but not tracking to USPS. They said in the auto email that they will first search my branch before processing my claim. Can you give me an a extra day or two, in case they locate it?
Oct 28Reply

kickinknickers
@democracystyle Hey! If/when the package arrives, I will re purchase them from you so your not out the funds! :) I won't take the product and not pay your them, no worries. x
Oct 29Reply

kickinknickers
@democracystyle The package literally just got here.... did UPS tell you it was tracking? I will alert Posh tonight and will ask them to reverse the cancel order so you get your funds. Take care and be safe! :)
Oct 29Reply

democracystyle
@kickinknickers The post office told me that they couldnโt find it!!! Well, I am so happy it arrived!๐ฅฐ๐ฅฐ๐ฅฐ
Oct 30Reply
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