23 Steps to an Effective Call Centre Book Business Operations Model Goals Paper

23 Steps to an Effective Call Centre: A Complete Model of Call Centre Operations to Assist Businesses in Reaching Their Goals Paperback – January 1, 2000. By Réal Bergevin. Required reading for any organization wanting to cost effectively provide superior customer service in a call center environment. Provides a business model containing a simple, complete plan to achieve the goals of any call centre. Excellent like new condition. No flaws. ~~~ Shop with confidence! ~~~ Top rated seller and quick shipper. ~~~ Bundle to save.