All About Shipping
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Tips on shipping, getting boxes, upgrading shipping labels and scheduling package pickup.
Shipping/Discount
summerwishxo
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130 others
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361 Comments
katewinck
@katjo thank you so much for posting these very informative question and answer listings. I'm new to PoshMark and have found these to be incredibly helpful. Thanks again!!❤️😊
katjo
@ktereszcuk You're welcome, I'm glad you found them helpful. Welcome to Poshmark!!👍👏👏👏👏😃❤️
fancypantsmcgee
@t_ms_sincerity @blissfulinaz @read247 Hi ladies! Since you are all (relatively) new, I wanted to suggest checking out the series of informative posts in @katjo's closet, like this one for example. They are great tools when you are just getting started and equally as helpful as reminders if you've been around for a while. :) Happy Poshing! xoxo
t_ms_sincerity
Perfect Big Thank you!!!!💐@fancypantsmcgee
fancypantsmcgee
@t_ms_sincerity No problem!! Always happy to help!
katjo
@fancypantsmcgee 👍👍👍👍👍😘
read247
Thank you @fancypantsmcgee ♡♡♡
read247
Do you know if you can use the flat rate boxes as ling as flat rate is crossed out? I have cases of them!
katjo
@read247 Hi😃 I suggest emailing Support@Poshmark.com to be certain. My guess is no because they have a different scanning code on them but I suppose you could turn the boxes inside out then it becomes just a plain brown box.😉
jessikas_closet
Hi! I'm new to poshmark I'm grateful to stumble across your page 😃 question Can I use my own boxes/poly mailers to ship items? Do I just attach the shipping label to it?
katjo
@jessikas_closet Hi and welcome to Poshmark! Yes, you can use your own boxes and just tape the Poshmark shipping label to it.👍😃
jessikas_closet
Thank you for your help!!!! :)
katjo
@jessikas_closet You're welcome, anytime. Happy Poshing😃
read247
Thanks, I forgot about the scanning code. That would make sense. That is a good idea about inside out though!
katjo
@read247 You're welcome👍😃
classyvintage
Love your new sassy profile picture
katjo
@classyvintage Thank you❤️😘💋💋💋
katjo
@jaybray22 Hi😃I'm so happy you find all my tips helpful👍 I weigh my packages at home. I bought a shipping scale. I highly recommend buying one if you plan on being a posh addict like me...lol...it was one of the best investments I made for my closet, it takes the guessing out. They are available at your local post office. A 5lb scale is $25 and a 10lb scale is $50. Office supply stores sell scales as well and might be a bit less.👍😃
katjo
be a little less. Happy Shipping📦📫👍😃
katjo
@jaybray22 You're welcome Jannine and you have a great weekend as well.😊
katjo
@navarro55 Hi and welcome to Poshmark! Yes, you can make money. As for how long it takes to sell an item, that varies. Some items sell fast and others may take awhile. You increase your chance of selling by adding more items to sell as well as increasing your followers. It takes time and patience. I have a several tips listed in my closet, take a look at them as they are very helpful for new members.👍😃
katjo
@navarro55 You're welcome, anytime.😊
hastonandkayden
@katjo when you log on to the usps app to orser free boxes which ones do you get?
katjo
@hastonandkayden Hi😃Get the ones that just say "Priority Mail" mailing box. Not flat rate or Regional rate or Express mail.
hastonandkayden
@katjo all i see are the priority mail the size and flate rate box.
katjo
@hastonandkayden They just say "Priority Mail Box". Numbers are #1095 #1096 #1097 #1092. I also like the shoe boxes (priority mail shoe box) and the Priority Mail Tyvek Envelopes are handy as well.
katjo
@hastonandkayden Click on "Get mailing and shipping supplies" then click on "Priority Mail" click on "view all" and you will see them toward the bottom.
hastonandkayden
@katjo thank you! I had just ordered the wrong boxes right before this post! Glad you posted this! Those boxes didnt show up thru the app i finally found them on the website.
katjo
@hastonandkayden You're welcome. I'm happy you found the right boxes. It's very convenient to have them delivered.👍😃
britgirl2
Would you mind if I shared this in my closet? 😘
katjo
@britgirl2 Hi😃I don't mind at all...feel free to repost it in your closet.👍👍👍👍❤️😘💋
britgirl2
💓👭💓your a doll
katjo
@britgirl2 Thank you😊
choucampbell
Thank you for sharing! This helps a lot! Have an amazing day!😀🌴
katjo
@choucampbell You're welcome, I'm glad it found it helpful👍😃
saltydeals
@mixitup
mixitup
@la_boutique :)
katjo
@foxycleopatra1 You're welcome. I'm happy you found all my tips helpful. Happy Poshing!😃💗
mslatoyanicole
Very helpful...thanks!
katjo
@mslatoyanicole You're welcome.👍😃
iam_dami
@katjo Kathy I have a question. I sold an item and shipped the following day. For the past two weeks all the USPS website tells me is that the delivery status is not updated. I am now worried the package is now lost in the mail 😔 What happens next? I have emailed posh support and they said they would contact the buyer to confirm delivery and release my earnings but I'm still waiting and getting a bit nervous. Any advice you could provide is appreciated.
katjo
@iam_dami Hi😃I have had this happen to me a few times, I also thought it was lost in transit but it did after a week get to it's destination. The good news is the package has been scanned so it proves you have shipped it. I would not worry to much because if it doesn't make it to the buyer (I think it will) Poshmark insures every shipment. I would give a week from the last email you got from support to give them time to investigate it, if a week passes then I would send another email. They are pretty good at tracking things down but it does take a bit of time. I hope this reassures you.❤️
iam_dami
Thank you so much Kathy! You have certainly put my mind at ease. I will give it some more time and hope for the best 😊 -Dami
katjo
@iam_dami You're welcome. Have a great weekend.😊💗
alba330
For your reference! @mymy33 @roxy8499 @dnices23 @nadrod @claudia91748
alba330
@brittee Welcome to Posh. Please read. @dayane5to
justbecauseiam
@katjo thank you. Be
justbecauseiam
@katjo thank you. Be
katjo
@justbecauseiam You're welcome😉
lady_dar
@katjo this has been very helpful thanks so much
katjo
@ladydar You're welcome Darlene, I'm glad you found it helpful.👍💗
bekah11
@bmwchic_1
katz2
@tabithadancer Here's some great info on shipping.💕
katjo
@monkeyshine Hi Ivy😃I'm glad you find my tips helpful.👍I'am considering doing a direct link to a website of just tips for beginners.😉
alba330
@krochellet Read this post. Very useful info.
katjo
@alba330 👍😊💗
alba330
Thank you! 💞💞💞
katjo
@alba330 You're welcome 😃
krochellet
Are we allowed to decorate the boxes or no?
katjo
@krochellet Hi😃Yes, you can decorate your box.👍
alba330
@clothes_clothes Rachel, you will find some really helpful and useful info here. 💞
clothes_clothes
thank you so much! very helpful! (:
alba330
@lkflinn Here you go, Lauren!
lkflinn
@alba330 thank you!!
alba330
@lkflinn You're welcome.
almostnew
I have had a couple of orders that the shipper used the flat rate box and my shipment was delayed. Is there any way to insure that the correct box is used? The label clearly says 2 day priority so you would think that the post office would catch it.
katjo
@almostnew Hi😃There is no way to insure the seller doesn't use flat rate boxes just as there is no way to insure sellers follow and read all the rules. It is clearly stated in the F&Q section that flat rate is not allowed and by using flat rate slows down shipping, which now can give the seller a bad ratings.
goldenkoalas
Can you give me a shoutout
gordomom
@clpxminer another post by Kathy
katjo
@heyitssarai Hi😃, no not the regional boxes. If you go on the full website you will see the priority mail mailing boxes.
katjo
@heyitssarai You're welcome😃
alba330
@erenfudd10 Read this, very important info to get started.
erenfudd10
Thank you my friend!! @alba330 💗
alba330
@erenfudd10 👍😊
alba330
@carolcolleta33 Read this!
alba330
@carolcoletta33 Read this!
alba330
@bhparikh Please read this post. When you make your first sale, this info will come handy.
alba330
@gniccccc Read this...
jessregelson
Hi, Kathy. I'm Jess. I want to thank you for all the great information you provide to this community! So glad to have spent time reading your great suggestions tonight!
katjo
@jessregelson Hi Jess! I'm thrilled you found my tips helpful and thank you for taking the time to leave such a sweet comment.💗😊
alba330
@katiemarteney Read this...
alba330
@katiemarteney I'll answer in your post.
samanthaharris
@katjo SO helpful. New to Poshmark. Thanks for great info all around.
katjo
@samanthaharris You're welcome and welcome to Poshmark!👍🏼💗
amarie423
Hey just a question, what app did you download because my USPS mobile only allows me to purchase stamps not boxes.
katjo
@amarie423 Hi, you can’t order boxes on the mobile app now, you have to go to the website.
amarie423
@katjo ok thank so much!
katjo
@amarie423 You’re welcome.💗
sassysue1962
@katjo where do I get the poshmark tape?
katjo
@sassysue1962 Hi, on @poshfixings but they only stock it periodically.
ds_fashions
Hey there...I can now use regional rate boxes to ship correct?
katjo
@ds_fashions Hi, you can use flat rate or mailing boxes.
ds_fashions
@katjo thank you! I found that out.. now I know for sure.. I wish Poshmark would update on their end. Thanks again! ♥️💕
katjo
@ds_fashions You’re welcome, anytime.💗
madisond0505
Hello! I was wondering if someone bundles something and what they bundled can’t fit in my padded envelopes am I allowed to ship the stuff out in two separate bags with the same shipping label?
katjo
@madisond0505 Hi, no you can’t use the same label on 2 separate boxes, it will mess up the auto tracking and you won’t get paid.
madisond0505
Okay thank you so much!
katjo
@madisond0505 You’re welcome, anytime. You can use any box, it doesn’t have to be a USPS box.👍🏼
teach20051
Hi, question... let’s say i send out an offer to a potential buyer, and choose the $1.50 off shipping. If they accept, does that $1.50 just come out of my earnings from that sale? Can i still use the Poshmark label that’s emailed to me?
katjo
@teach20051 Hi, yes it does come out of that sale earnings. Yes, you still use the shipping label Poshmark emails you.👍🏼
teach20051
@katjo thank you so much !!
katjo
@teach20051 You’re welcome, anytime.💗
vets9
Hi, I have a question regarding a customer wanting to get the item the next day, what can I do about this? Can I pay and print for my own label?
katjo
@vets9 Hi, no you cannot ship next day. You have to use Poshmark shipping label which is 2 day priority. If you used your own shipping label you wouldn’t get paid since the label Poshmark provides is automatic with tracking which is also connected to your account hence how you are paid.
anneclaire
Love your closet Kathy!
katjo
@anneclaire Awwhh, thank you!!!💗😘💋💋
whitneynoury
@katjo hi question I was under the impression that hairspray/styling products were unsupported as they can only travel ground transport and the priority mail label provided by posh doesn’t ensure ground shipping. I am subscribed to a product club that sends travel size high end hair products that I will never use and want to list. I’ve seen full size cans of hairspray sell and ship on here but not sure how it goes. Don’t want to run into issues when trying to send out to buyers! Any insight?
katjo
@whitneynoury Hi, you are correct. Hairstyle products are not allowed. Those selling these products are breaking the rules and risk getting reported and their closet deleted. If/when you see someone selling non fashion non compliant items do report them.
katjo
@kyleighrpeltier Awwh you’re welcome, anytime!💗
cannotgetenough
can i use a 16 x 16 x 8 box to ship my item? Thanks for your time.
katjo
@cannotgetenough Hi, yes you can use any size box.
cannotgetenough
@katjo
Thank you so much for getting back to me.
katjo
@cannotgetenough You’re welcome, anytime.💗
downrightclean1
Has anyone shipped luggage? 😬 I’m at a loss of what to ship it in. Help appreciated!! Thank you in advance!
katjo
@downrightclean1 Hi, yes people have shipped duffle and roller bags. You just need to find a big box, but be careful of the weight. If your package is over 5lb you have to upgrade your shipping label and pay for the overage.
downrightclean1
@katjo thank you so much for the response! They have a type of plastic Surat wrap at the store...can I use that? I know I’ll be a few pounds over. I hope they can just upgrade me there and I don’t have to do anything else through posh.
katjo
@downrightclean1 You have to upgrade through Posh, if it’s not a Poshmark shipping label with their tracking that’s assigned to that purchase you won’t get paid.
katjo
@downrightclean1 I personally would put it in a box not wrap so the content is not exposed.
downrightclean1
@katjo thank you so much!!
katjo
@downrightclean1 You’re welcome, anytime.👍🏼
downrightclean1
@katjo I’m soooo disappointed with posh right now, I just spent $65 on shipping on something that made 95 dollars on. That doesn’t include that they had already taken $30 out of the original price for shipping. I’ve had other problems not getting contacted back about refunds that never made it to me. There is no customer service number to call. Very disappointed, I’ll be removing myself from posh.
katjo
@downrightclean1 They took the 20% commission not for shipping. This is why it’s important to consider price with oversize or heavy weight listings. You need to figure that in with the price so you don’t pay the shipping, the buyer does. It was a hard lesson learned.
katjo
@downrightclean1 I’m sorry you are disappointed.😢
downrightclean1
@katjo i think overall it’s bad customer service and there is not one to talk to directly about problems or questions.
katjo
@downrightclean1 I understand. I’m always happy to answer any questions if I can help at anytime. 💗
radaki
@katjo customer purchased ski boots. With box, weighs 11.0 lbs. I oaid the $19.99 for 10lbs. But looks like its being shipped back. Too heavy. Is there a way to do this?
katjo
@196rsmith Hi, I don’t understand why the post office is sending it back if you paid the extra shipping for the weight. When you receive it I would take it back to the post office (as is) to see what the extra charge above the $19 you already spent.
katjo
@196rsmith Oh wait a minute, you paid for 10 lbs but it weighs 11, that’s why it’s coming back. You have to pay for that extra pound. They won’t deliver unless entire postage is covered.
radaki
@katjo pay for the extra pound at the post office?
katjo
@196rsmith Yes.
tiffneyg
@katjo Hello Kathy! Is the shipping information in this post still current as of 12/7/18? I ask because I have a very large bundle order and it has to go to Poshmark Authentication. I got it into one box, but the box weighs 35 pounds. PoshMark customer service told me they would only issue one label per order and to print the "over 5 pounds label". But they also told me in the same email, no boxes over 10 pounds. So I'm not really sure what I'm supposed to do. Thanks!
katjo
@tiffneyg Hi, yes this is not current info hence why it is buried. The max weight for a Poshmark shipping label is 10lbs. You will have to split the bundle into separated purchases. For 35lbs would have to be split and shipped in 4 separate boxes. Three 10lb and one 5lbs.
tiffneyg
@katjo @katjo Hi Kathy... what do I do if she has already accepted my $1000 offer and paid? Do I have to cancel her order? She is in Turks & Caicos for the next 10 days so is unavailable. If I have to cancel the order and start over, can I set up multiple bundles for her so when she returns it's all set up and ready? By that time maybe her funds would be back on her card and other than the delay, she might not be too upset. Thanks!
katjo
@tiffneyg Yes, that’s exactly what to do. Cancel the purchase then set each bundle up so it’s ready for her upon her return. Explain to her Poshmark can’t provide shipping labels over 10lbs so it has to be in 10 lb boxes each.
tiffneyg
@katjo Thank you very much for your help...
katjo
@tiffneyg You’re welcome, any time.💗
guinnsonja
I sold something but I don't have a printer to print the shipping label. Can I just write down shipping info on the box and ship it that way??????
katjo
@guinnsonja No, you need the shipping label to be scanned. If you go to the post office they have kiosks that will print your label. Also most office supply places will print for you, library, UPS.
guinnsonja
@katjo sending you a huge hug!!!😄 Thank you for the information. I think the library is my best bet.
katjo
@guinnsonja You’re welcome. I agree, the library I think is free or very minimal.
gposh625
I have myster boxes. If I sell 4 to the same buyer can print the label 4 times? If I try to bundle everything into one box I would have to use a huge box( a power wheel box) but the weight would be close to 20 pounds. How to I get extra labels?
katjo
@gposh625 Hi, no you can’t print the same label. You have to split the bundle into 2 10lb boxes ie 2 separate purchases. You will have to upgrade the shipping labels for the correct weight. Poshmark only allows a label up to 10lbs. If you print the same label for more then one box, one will come back not paid as it will only allow for 1 to be scanned as paid.
gposh625
@katjoThank your for your quick response.
katjo
@gposh625 You’re welcome, anytime.💗
atattooedgrits
Thanks for posting. I’m still kinda new and this was very helpful. Someone just asked if I can overnight the pkg bc they need it by a certain date. How does that work or Do I charge extra for that?
katjo
@atattooedgrits Hi, welcome to Poshmark! As for overnight shipping, you can’t. Poshmark is 2 day priority mail only. You can’t use another label or add postage to upgrade to overnight. You have to use a Poshmark label to get paid.
atattooedgrits
@katjo thanks so much for responding!
katjo
@atattooedgrits You’re welcome, anytime.💗😃
katjo
@anjoy2 No, bundling is never a bad idea. You can get free boxes at the post office and/or use any box. You will not get paid if you don’t use the poshmark shipping label because they can’t track it.
katjo
@anjoy2 You’re welcome, anytime.💗
avavincent
@katjo can I ask you a question it's been weeks and I am filing a claim with usps for the lost package, but I need to know if it's insured by posh and how much for, do u know this information?
katjo
@avavincent Hi, yes Poshmark’s insures up to $50.
avavincent
@katjo thank you
katjo
@avavincent You’re welcome.
dmsobieraj123
Is shipping insured or should I add that myself? ?
katjo
@dmsobieraj123 Shipping is insured up to $50.
maryrcox
Hi! Can you offer only discounted shipping on a bundle, and would that still take out of my earnings?
katjo
@maryrcox Hi, yes only on bundles and it does come out of your earnings.
leahfrances
This is great - thanks for posting! Do you know if poly Mailers are allowed?
katjo
@leahfrances Hello, you’re very welcome💗Yes, absolutely you can use polymailers.👍🏼
ashleyj115
Quick question... I didn’t immediately receive a shipping label post sell like usual so I requested a new one. Now I have two labels for the same item. Which should I use? Thanks in advance.
ashleyj115
@katjo I failed to tag you in my question.
katjo
@ashleyj115 Hi, they should be the same but either way both will work.
ashleyj115
@katjo they have diff tracking numbers. Think it matters which one I pick?
katjo
@ashleyj115 Yes, just make sure it’s the same name and address.
belowmsrpprice
@mari569155 (#5) 💃💃💃💃💃
smagas
Help! I have someone who bought like 13 things from me and now each item has been given a shipping label but it's all going to the same place. Do I have to ship them separately because the person did not bundle? It seems crazy to ship 13 packages to the same person but I want to be paid so if this will not work please help!
katjo
@smagas Hi, I would message them and let them know they can save on shipping by bundling. They would have to cancel each sale and repurchase. If no reply after a few days I would just ship individually.
smagas
@katjo thanks!
katjo
@smagas You’re welcome💗
tayycorinne
Can you use poly mailers!?
katjo
@tayycorinne Hi, absolutely!!👍🏼
egp0414
Hey I googled this and your Posh closet came up. If my item says 6.40 do I get the 6 lb label or do I have to upgrade to 7lb? This has been a headache for me, I’m so confused at what I should do. Scared my package is going to get shipped back
katjo
@egp0414 Hi, you need the 7lb label or it will come back.
egp0414
@katjo Thankyou! Really appreciate it!
katjo
@egp0414 You’re welcome, anytime.💗
kimberlyortego
I am so embarrassed to even admit I did this, but I left an item out of a bundle and have already dropped off the package. How do I handle this?
I emailed posh mark and fear I wont get a response in time.
Should I simply ship it myself or wait for for a label and let the buyer know what happened?
katjo
@kimberlyortego Hi, I would let the buyer know and just mail it myself. Take a photo to show you have nailed it do you have proof you sent it.
katjo
@kimberlyortego mailed not nailed...sorry!
kimberlyortego
@katjo Thanks for responding. I am new here and a brain fart moment like that sent me into a full blown panic. lol
katjo
@kimberlyortego Awwhhh no worries. I’m happy to help, anytime.💗
meganalana22
@katjo can you use decorated poly mailers instead of the usps packages?
katjo
@meganalana22 Hi, yes absolutely! 👍🏼
meganalana22
@katjo thanks so much for your quick response! ❤️
katjo
@meganalana22 You’re welcome, anytime.💗
texasmoonchild
Would you happen to know what happens with shipping fees when it is over 5 pounds and $500? Thanks. I have googled it a bunch and nothing pops up.
katjo
@mintcatch22 Hi, you have to upgrade your shipping label to a heavier weight. Go to my sales section in your acct tab. Click on the order, tap need new shipping label then on need heavier weight label then tap next and then send new label.
katjo
@mintcatch22 Any sale over $500 will first go to Poshmark concierge service to verify authenticity then it is shipped to buyer.
texasmoonchild
@katjo so it would be the same. I was just wondering, since the last time I shipped a $500 item but under 5 pounds I didn't pay for shipping and it says free to the buyer as well. So I didn't know if poshmark cover that as well.. you are so awesome to respond 🤗😘
katjo
@mintcatch22 The seller pays for the heavier weight label. Poshmark shipping labels maximum weight is 10lbs. If your item is over 10lbs it has to be split into separate sales. If it’s one item over 10lbs it can’t be sold/shipped through Poshmark.
katjo
@mintcatch22 Yes, you are right. I’m thinking under $500. Over $500 is free shipping.👍🏼
texasmoonchild
@katjo I just have 2 bags that weigh over that 5 pounds that I will not sell under $500 and i didn't know if that extra shipping will come out of my pocket when sold. Just preparing myself to tell my friend about their bags.
katjo
@mintcatch22 I understand. You can email support@poshmark.com just to double check.👍🏼
xsophieda
Hey, I have a issue that I already accepted the offer, but it didn’t show up the shipping label in my email or either when I go to check the order In the account that I have to ship to.
katjo
@xsophieda Hi, click on My sales, then on the sale, then on Problems/Order Inquiry then on Need shipping label.
be_relentless
@katjo not ONLY bundles. When you do an “Offer to Likers” you MUST drop the price at least 10% AND choose a discounted shipping option! This is true even if you’re only offering one item. Hopefully you know that by now though, seeing how this is an old post. ♥️
be_relentless
Not sure if someone else posted this but I saw a lot of videos on YouTube from experienced Poshers stating you could use ANY priority mail box and I found out the hard way when I made my first sale. Also a lot of videos about shrinking the size of the label before printing. I’d advise against that as well. Anyhow, Thank You for spreading the truth about shipping! 😉
katjo
@be_relentless Hi, yes this is a very old post and why it’s buried wayyyyy down in my sold section. In fact this post was made when we actually had to weigh our packages and manually put together bundles. Posh had come a long way!😜
be_relentless
@katjo It came up in a google search about shipping on poshmark and I didn’t know it was that old! LOL
katjo
@be_relentless lol! Sometimes new listings don’t show up in google but listings from 6 years ago do!🤷🏻♀️😂
liv_127
So generic poly mailers are okay to use? Or do I have to use boxes ?
katjo
@liv_127 Hi, yes you can now use any polymailers.👍🏼
liv_127
@katjo awesome thank you sm!
katjo
@liv_127 You’re welcome, anytime.👍🏼😃
thebunniecloset
Reading through these comments were so helpful! Thank you for posting this! 💖
katjo
@thebunniecloset You’re welcome💗
desertflower85
Hi, I am kinda new here. I am cofused as to where the priority mail boxes are that don't say flat rate are? All the boxes at the post office say this? I have sent items in the small priority mail boxes and have never had a problem. But have a bigger order that would need the medium sized box, and want to make sure it's ok to use. Any suggestions as to what I need to do would be appreciated. Thank you.
katjo
@desertflower85 Hi, I’m so sorry for the late response. This is an old post, it’s ok now to use flat rate boxes but you can also use any box (except express) You can order boxes free on the USPS website, they deliver to you free!
desertflower85
@katjo thank you for your response.😊
katjo
@desertflower85 You’re welcome, anytime.💗
holychic1130
@katjo Can you tell me how to "split" up someones bundle so that I have 2 shipping labels. Postmark told me to do this to avoid the additional fees but never explained how to actually split something that has been purchased.
katjo
@holychic1130 Hi, you can’t split a shipping label or print the same label twice. Each box has to have its own shipping/tracking label.
katjo
@holychic1130 The bundle has to be done with individual purchases so you get a label for each.
kjunedg
Thanks for the tips! If I offer free shipping to a buyer, do I still need to ship priority? Or can I ship first class since I’m paying?
katjo
@kjunedg You have to ship priority and use the Poshmark shipping label. Poshmark doesn’t offer any other type of shipping.
lauriezayed
can someone tell me what i can do in this situation? i just had a lady order 2 items from me but didnt put them in bundle..i asked her if she wanted to bundle to save the 2nd shipping cost but she doesnt know how to bundle them after already ordering . and idk how to tell her to do it? is there a easy fix or would she have to cancel her order and then put them as bundle?
katjo
@lauriezayed Hi, you can cancel order. Let her know you are going to cancel it then if she liked both items you can add them to a bundle and send offer or she can just add each to a bundle and repurchase.
lauriezayed
@katjo we got it :) tyvm!
katjo
@lauriezayed Yeah, I’m glad you got it👍🏼😃You’re welcome, anytime.💗
lauraturpin1220
Hi, I’m new to poshmark and i recently sold my first item. im kinda in a dilemma because we don’t have a printer and i cant print the shipping label out. i was wondering if i would be allowed to write out the shipping label and tape it to the box? ive done that for ebay before
katjo
@lauraturpin1220 Hi, no you can’t write it out because it won’t scan, that scanning code is how you get paid. You can print at any office store, UPS for a small fee or for free at the Library.
saviah1
Hello, i been on poshmark a couple of months now. My question is regarding shipping.
If a customer order 4 items from me, and she didnt bundle. Do i mail each item separate or can i just use i shipping label. ** the weight is less than 5pounds ***
It happen before and i shipped all the items separately , afraid that the customer was going to say she only received i item.
Please help if you can, didnt know who to contact regarding this issue,came across your info.
Thanks!
katjo
@saviah1 Hi, you can’t use the same shipping label 4 times. You will only get paid for 1 scan. You can try to contact her and advice to cancel and repurchase by adding all to bundle but you risk delayed shipping and/or her not repurchasing or just send them individually.
katjo
@saviah1 If it get scanned 4 times you risk getting charged the other same label packages shipping charge.
katjo
@saviah1 As well as the customer just saying they only got one. There would be no proof that she didn’t.
saviah1
Ok, that's what i was thinking, just wanted to double check. Thanks so much for the fast response!!!
katjo
@saviah1 You’re welcome, anytime.💗
craftroomdnp
Does Poshmark not give you the option to ship an item yourself anymore? I haven’t been on this app in years and now I am really confused. I don’t have a printer at home and I sell smaller items that do not cost $6.79 to ship.. someone help :(
katjo
@craftroomdnp Hi, Poshmark never allowed you to do your own shipping. You have to use the Poshmark shipping so it gets scanned, that’s how you get paid. It’s all automated. You can go to the library and print label for free or any office supply or Kinko to print as well.
akeen2017
Hi! What if someone bought a bundle that is very large and won’t fit in one box? Is there a way we can send one bundle in 2 separate boxes? Thanks!
katjo
@akeen2017 Hi, you would have to divide the bundle into two separate sales. Poshmark has a 10lb maximum shipping label.
akeen2017
@katjo Do you know how I divide it into 2 separate sales? Would i have to cancel the order and re do it?
Sorry for all the questions!
katjo
@akeen2017 Hi, yes you have to cancel the sale then make 2 separate listings.
genesisb2k
@katjo hey, I have a question. I’m new to Poshmark and I just shipped an package to a buyer but it says something about it will send me the tracking information when it’s scanned. I don’t know how that works. Can you help me please?
katjo
@genesisb2k Hi, I’m happy to answer that for you. What will happen is when the package gets scanned at the post office you will receive an email that the package is shipped along with the tracking number. It will also notify you in your poshmark newsfeed.👍🏼
genesisb2k
@katjo oh yes I got that email. Thank you very much
katjo
@genesisb2k You’re welcome, anytime.👍🏼💗
genesisb2k
@katjo hey, another question. Does the app say when the buyer received the item?
katjo
@genesisb2k Hi, yes. You will get an email as well as notice in your newsfeed.
katjo
@genesisb2k The buyer has 3 days to accept it once delivered, after the 3 days it will automatically deposit into your funds.
genesisb2k
@katjo oh ok thank you. Wow you help so much!
katjo
@genesisb2k You’re welcome, anytime.👍🏼💗
genesisb2k
@katjo hey, how long does it usually take for the shipping? It’s been about 5 days and still nothing? Does it take more than that?
katjo
@genesisb2k You can track it. Click on the sale then on order status Shipped arrow.
katjo
@genesisb2k It usually takes about 2-3 days then the buyer has another 3 days to accept it.
genesisb2k
@katjo ok, so It does say it was delivered but I don’t see the money on my p-a-y p-a-l-l
katjo
@genesisb2k It won’t be on your p- a- y p-a-l. Go to my balance, it should show there.
katjo
@genesisb2k Under redeemable.
katjo
@genesisb2k After the buyer receives the item, Poshmark will release the money to you within 3 days of delivery into your Poshmark account. You can withdraw the money via direct deposit to your bank account or request a check.
genesisb2k
@katjo yes I did that. Thank you!
katjo
@genesisb2k You’re welcome.😃
moonthreads
Do u work for posh? Because youre giving inaccurate infornation.i hope people ignore this.if you do work 4 them you guys need to update this.if you dont, id suggest deleting this since its wrong and you not being an employee it makes no sense to post this
the_nifty_list
@katjo hi, I have a question about this. How do I upgrade my shipping label with Poshmark if I do want to ship a bundle but it weigh more than what poshmark is willing to pay for?
katjo
@the_nifty_list Step 1: Go to your Account Tab
Step 2: Select My Sales
Step 3: Select your order
Step 4: Select Need New Shipping Label
Step 5: Select Need Heavier Weight Label.
the_nifty_list
@katjo okay, thank you so much!
katjo
@the_nifty_list You’re welcome, anytime.
the_nifty_list
Hi again! I’m super thankful there is this platform where we can ask questions like these, incredibly helpful. ❤️❤️❤️ I have another question. A posher created a bundle of three items however they accidentally only purchased one item from the three.
the_nifty_list
I offered a deal for the other two items they left in the bundle because at the time I didn’t know if they were still interested on those items or not but decided to take a chance anyway. So, they purchased those too and they asked me if I can adjust the shipping price? I don’t understand, is it somehow cheaper to make a bundle automatically or do I make some kind of offer to make it cheaper for them? And is there any way I can fix this for the posher?
katjo
@the_nifty_list The only way to fix it now would be to cancel the orders and let her repurchase in a bundle.
katjo
@the_nifty_list In a bundle of you have a bundle discount set it will automatically deduct the bundle discount. Shipping discount is different where as you have to reduce the shipping, that is done through private offer. So say she cancels and puts together a new bundle, you can then offer her a discount and/or a shipping discount.
the_nifty_list
@katjo oh, okay thank you lots! 😊😊😊
katjo
@the_nifty_list You’re welcome, anytime.💗
katjo
@etemi002 You’re welcome.😃
maddysmama
Hello! I have read through everyone’s questions and/or comments, such a helpful thread. I have a question that I think I know the answer to but I just want to doublecheck. I have a box that’s going to weigh 10.8 pounds approximately. Can I pay for the heavier label and purchase 1 pound at the post office?
katjo
@maddysmama Hi, glad you found reading through the comments helpful😃To answer your question, no you can’t pay separately over 10lbs for the overage.
snazzywreaths4u
Hello. I'm new to poshmark and just received a bundle order for two wreaths. How do I ship these in two separate boxes? I would need two shipping labels correct? Thanks for any help you can give me.
snazzywreaths4u
@alba330 Hello. Do you know how to ship a bundle in two different boxes? I made my first sale today but they are a wreath bundle and will need in two different boxes. How would I get two different labels? Thanks
best_e_closet
Hi! I have been selling on poshmark for a couple of months now... I have a customer who bought two items from me, but would like them shipped together. Can you do this with two shipping labels?
katjo
@best_e_closet Hi, no you have to ship them as two separate sales. If you put them together you will only get paid for one because each sale has its own scanning label and that’s how you get paid. You can however cancel both sales and have her add both to a bundle to make it only 1 shipping label/sale.
best_e_closet
@katjo Yeah, that is what I thought! Thank you! I'm still trying to figure out how the bundle thing works lol
katjo
@best_e_closet You’re welcome, anytime.💗
chrmdhrtsbtq
@Katie Hi! I have a dilemma. I have someone who just bundled and purchased 9 items from me. a couple of them are breakable and I will be wrapping them in bubble wrap. Because of this, I may need to send everything in 2 seperate boxes. If I upgrade my label and use it on one box, can I just pay shipping on the other box myself? Also, will I get paid for the order since I'm still using the label?
katjo
@chrmdhrtsbtq Hi, if you send one box on your own that box is not covered under Poshmark’s insurance, so if it gets lost or broke but the other box with the Poshmark shipping label box arrives with no problem you would still lose the entire sale and not get paid.
katjo
@chrmdhrtsbtq I suggest finding a big enough box to fit the entire purchase. If you can’t then you have to cancel the bundle and have her purchase with 2 separated bundle purchases.
chrmdhrtsbtq
@katjo Ok, that is what I was worried about. I think I may have a box big enough. Thank you so much for the information, I really appreciate it 😊
katjo
@chrmdhrtsbtq You’re welcome, anytime.💗
bellev2007
Hi! Question sold an item that is 30 pounds and needs to be sent to posh for authentication. It will cost $109 dollars. Posh only goes up to 10 pounds! What to do?
katjo
@bellev2007 Hi, Poshmark only allows weight up to 10lbs. You can’t sell any item that goes over that weight limit.
bellev2007
@katjo Awww my sister just sold a Delong cappuccino maker and is at post office! Thank You!!
bellev2007
@katjo so should she still send to authenticate? Or cancel order?
bellev2007
So appreciate the fast response!
katjo
@bellev2007 You have to cancel the sale. It’s over the weight limit.
katjo
@bellev2007 No, she can’t sell anything that exceeds the 10lb limit.
bellev2007
@katjo ohh!!! Thank You!!! She was just about to spend over 100 to ship! Thank You! ❤️
bellev2007
@katjo ohh a 196 dollars 😬
katjo
@bellev2007 If she sent it anyway and paid the shipping it would not have Poshmark tracking label and she wouldn’t get paid.
katjo
@bellev2007 Poshmark would return it to her because it exceeds the weight limit.
katjo
@bellev2007 You’re welcome. She would of lost that money!!
bellev2007
@katjo so happy I found u!!! Again thank u for taking the time to answer so quickly!!! 🥰
katjo
@bellev2007 Awwh no problem, I’m happy to help anytime.❤️
jhleo
Hi there. I am a new seller and someone just bundled and paid for 7 items. I am sort of scared to ship because what if they say an item from the bundle is missing? How do you protect yourself as a seller?
katjo
@jhleo Hi, that is a covered with Poshmark seller protection. If you read through the F&Q section it explains both buyer and seller protection.👍🏼😃
adrianalara1961
@katjo thanks for all the info , if I upgraded my label heavier wieght, and then determine I don’t need extra wieght can I go back and use original label
katjo
@sophiabenavidez Hi, no because it will automatically take the cost of the upgraded label from your account.
makeupsella
Can I use UPS stores to ship ?
katjo
@makeupsella Hi, no. Poshmark shipping label is USPS.
madonna33j
I am new to Posh... I've bought things, but never sold anything. I just sold a few purses. They are all under 2 lbs. I printed the labels and put the bags in priority box and regular boxes. So, when I go to the post office, will it automatically be the flat rate charge of what Posh gives sellers? My 2nd question is; Someone added 4 bags into a bundle. If they purchase it, will I get 4 shipping labels? Will the shipping be discounted? What is the benefit of bundling? thank you :)
katjo
@madonna33j Hello Dear and welcome to Poshmark! Yes, that label covers the shipping automatically. Poshmark standard shipping label is good up to 5lbs. If it weighed more then 5 lbs but less then 10lbs then you would have to upgrade the shipping label (which the seller pays).
krsheffield
a person bundled clothing and I made her a offer and she accepted it....and it is almost 15lbs boxed
I see that poshmark does not do lables over 10lbs. I read that you can cancel the order and split the bundle up. my question is that I have canceled a person's order before and it made it still look like it was SOLD and I could not take that off so I had to put another listing on of the same product. How do I fix this? what do I do? I email poshmark but have not heard back from them. 😫🤷♀️
katjo
@madonna33j The benefit of someone purchasing a bundle is they only are charged 1 shipping charge. So if someone buys a bundle you as the seller will get only 1 shipping label but you must package that bundle (every item purchased) in one box. You also must be sure it’s under 5 lbs, if it weighs more then 5lb again you would have to upgrade the shipping label to a heavier weight label.
katjo
@madonna33j Whenever you sell something on Poshmark under 5 lbs the buyer pays the shipping, it’s automatically added when they purchase. So all you have to do is package your sale, put the label on and drop it at the post office. Easy peazy!😃
katjo
@krsheffield Hi, you are correct. You have to cancel the sale and the buyer will have to repurchase it as two separate bundles to keep it under 10 lbs. You have to relist the items marked SOLD, but in this case I would take a screenshot photo of each item, then make up two new listings using those photos. So say one listing show 7 photos, that’s one bundle. The next listing 8 photos, so that’s two separate bundle sales.
katjo
@krsheffield Then tag the buyer on those bundle listings so she can repurchase each one separately.
katjo
@krsheffield You cannot remove a SOLD banner even if it’s canceled so yes, you have to relist.
krsheffield
@katjo thank you for your help!! I will see if the seller will contact me back. ...question what if someone sales a item like a suitcase and that is over 10lbs? you cannot sale anything on poshmark over 10lbs?
madonna33j
@katjo I see. Thank you. I think I was making it all more difficult than it is 😄. I appreciate your reply.
katjo
@krsheffield You’re welcome, anytime.💗No, you cannot sell anything over 10 lbs on Poshmark.
katjo
@madonna33j Awwh you’re welcome, anytime.💗
krsheffield
@katjo ok thank you!
cpg1964
Hi there! I am new to Poshmark but have made several sales already. In each case the shipping label clearly states 2-Day Priority Mail. Yet every item has taken 3-4 days to be delivered. Is this normal? Thanks for your input.
katjo
@cpg1964 Hi, Poshmark shipping is 1-3 business days priority mail. It’s very rare for it to take longer then the 3 business days.
katjo
@schamonapounall Hi, UPS generally will not print for you but you can go to FedEx, UPS, Office Depot/Max store or the Library to print.
macgetsbusy
Can I ship something I sold with UPS even though the tracking says usps?
katjo
@macgetsbusy Hi, no. It’s USPS label and will only track through USPS.
numquamnormalis
Can I use only a poly mailer or a padded envelope to ship my items and just put the shipping label on or do I have to 100% use a box priority or otherwise?
katjo
@numquamnormalis Hi, yes you can absolutely use a polymailer.👍🏼
numquamnormalis
Thank You so much for clearing that up for me! Also one more question, do I have to have the shipping label on a adhesive paper or will a printed a taped on shipping label also work?
katjo
@numquamnormalis You can tape the label on.👍🏼
keirseyk
Hi! This is my first time shipping an order. I accidentally used my own shipping label instead of the label that Poshmark provided. I still have the tracking number that I was given from the post office, showing that I did indeed ship it. Is there any way Poshmark will still pay me if I have the proof that it was ship? I’m really hoping I didn’t just give an expensive item of mine away for free 😭
katjo
@keirseyk It’s all automated based on the tracking on the Poshmark shipping label, that’s how you get paid. I advise you to contact Poshmark support via email and explain what you did. They possibly can contact the buyer to confirm receiving the package then they will have to manually marked the package delivered.
keirseyk
@katjo perfect, thanks so much
numquamnormalis
Thank you so much you have been incredibly helpful!
katjo
@keirseyk You’re welcome.💗
katjo
@numquamnormalis You’re welcome, anytime.💗
wildlykindstuff
@pianogirlms
It’s me! “Lucylui108” (Lisa). This might help in some situations but I’m not sure it will help with ours. I DID HOWEVER find some of this information INCREDIBLY AMAZING THOUGH!!! FREE PACKAGE PICK UP???? WHAT???!!!! What have I been DOING!? I will comment under our bundle a way that we can work out our little conundrum..... 🙂
wildlykindstuff
LITERALLY DON’T KNOW WHAT PLANET I WAS LIVING ON. Anyone know if you have to SCAN your package before putting it on your porch? Do you just put it on your porch or schedule a pick up time and hand it off? THANKS! @lucylui108
katjo
@lucylui108 Hi, no you don’t scan it. The mailman who picks up your package or the postal worker at the post office scan it.👍🏼
wildlykindstuff
OK SO DO THEY PICK UP AT APARTMENTS? I LIVE IN THE MIDDLE OF A COMPLEX UPSTAIRS!
katjo
@lucylui108 Probably not at a apartment but I’m not certain. You could call your local post office and ask to be certain.
ashleyacosta316
How do I ship perfumes and liquid foundation?
katjo
@ashleyacosta316 Hi, perfume and liquids are not allowed on Poshmark.
ashleyacosta316
@katjo how do people sell it then??
ashleyacosta316
@katjo what about body sprays???
ashleyacosta316
And liquid foundation?
katjo
@ashleyacosta316 They aren’t suppose to and can get reported and their closets deleted.
katjo
@ashleyacosta316 No liquids at all.
katjo
@ashleyacosta316 Poshmark also prohibits the sale of items that cannot be shipped using our shipping label type per USPS regulations, including nail polish, perfumes, and aerosols. They can't be legally shipped using Priority Mail per USPS regulations.
ashleyacosta316
@katjo sounds good
katjo
@ashleyacosta316 👍🏼💗
moemoeman
I'm late to the party here - I have a buyer that purchased 12 items - I cannot fit all of these items in one box and having to separate into 3 boxes (all a hair under 5lbs) - How do I generate 3 different shipping labels?
katjo
@moemoeman Hi, you can’t separate them into 3 boxes with one shipping label. You have to either find a box big enough to fit it all and upgrade your shipping label to 15 lbs or cancel it and you will have to bundle it into 3 separate purchases.
moemoeman
@katjo Thanks for your reply - Boy, thats a pain...not very good business. Doesn't Posh only offer up to 10lbs on shipping?
katjo
@moemoeman Yes, I meant 10lbs, that is the maximum label.
moemoeman
@katjo Thank you - I'm going to have to find another way around this or really get hosed for shipping. I believe Posh needs to revisit their shipping ~
moemoeman
What do you think about this~Printing the 10lb shipping label and taking my packaged up to the Post Office to add the additional shipping - would that work?
katjo
@moemoeman Most Post Offices will not do it because Poshmark has a contract to not allow it. The additional shipping cost would be very expensive though, at priority mail retail (Poshmark rate is commercial) price. Approx $55 for 10lbs.
moemoeman
I'm going to give it a shot - I just looked up some cost. I went ahead and put a Posh 10Lb Label on my package - at $19.95 thats a great Priority cost ~I've got about 2.5lbs left - less than I thought - prayfully, they will add the remaining. This will be a great way to get around this mess if it works. Posh definitely needs to take another look at their shipping options. Thanks again!
katjo
@moemoeman Yes, Poshmark’s label is much cheaper then retail.
luxuriouslyme
Hi! Can I use a regular 4x6 black padded envelope to ship my orders out? Poshmark sent me a shipping that’s says priority mail.
katjo
@luxuriouslyme Hi, yes you can. It doesn’t have to be a priority mail shipping box since it says priority mail on the shipping label. You can use plain boxes or polymailers.👍🏼
katjo
@luxuriouslyme You’re plain black padded envelope is fine.👍🏼
luxuriouslyme
Thank you so much! Also, can I place jewelry (0.5oz) in a priority mail box ( box 4) or does it have to be over a pound for me to do that?
katjo
@luxuriouslyme Hi, yes you can absolutely put it in the box.👍🏼
ashleyacosta316
You can send body sprays and liquid foundation on priority mail!! I asked them !! As long as its in a secure secondary shipment as in if your going to send body spray put them in a ziplock bag to prevent leaking if does leak it will leak in the bag not on the box! They are not hazardous only if it’s pure alcohol or fire 🔥 hazardous wich body sprays and liquid foundation are not!!! I send both at the same time and they said that was absolutely ok!
buteogallicious
Poshmark shipping labels now clearly state that flat-rate priority boxes are allowed. Express mail boxes are still not allowed. I'd encourage you to update your photo or take this down altogether so other new poshers aren't misled.
katjo
@buteogallicious This is buried so down deep in my sold section (hasn’t been shared in 365 days) I forgot about it. It is absolutely outdated and will update it soon! Thanks for the reminder.💗😃
calii_alexx
I have a question, if you are selling two separate items but a customer bought both, can I send them both out in one box? Or does it have to be separate???
katjo
@calii_alexx Hi, if they were purchased separately they have to be shipped separately.
calii_alexx
@katjo thank you soooo much for replying and answering my question! It’s been a mission to find that out for some reason lol
calii_alexx
@katjo well the same person is buying both items but I’m selling them on the app separately so still separate packaging?
katjo
@calii_alexx You’re welcome, anytime. Yes, they have to be shipped separately so you get paid because they have separate tracking numbers.
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