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lizma87 and 349 others like this

514 Comments

arbitrarilychic I just started doing this too after 2 dishonest people in a row😕

May 05Reply

raelynn20 @mamazthang Hi, I am sorry to hear that happened to you too. Hopefully, this will enhance seller protection for us. Take care and have a wonderful day.

May 05Reply

missid74 How are you going about doing this?

May 12Reply

raelynn20 @missid74 Hi, I record my clothing to include packaging to have proof of the condition of my Items. If for some reason a customer opens a case against you. Then, you will have proof to give to Poshmark to prove your side of the case. Please let me know if you have further questions. Thanks and take care.

May 12Reply

missid74 @raelynn20 thank you!!

May 12Reply

raelynn20 @missid74 You are welcome. Take care

May 12Reply

mhudson0622 @raelynn20 do you mean that you video record each item that sold showing the condition? I have had a few dishonest buyers too and I want to protect my items. Thank you for sharing this info 😀

May 27Reply

raelynn20 @mhudson0622 Hi, yes you are exactly right. Please let me know if you have further questions. Happy Poshing :)

May 27Reply

tgrpawz27 This is a great idea, thanks for sharing.

Jun 08Reply

raelynn20 @tgrpawz27 You are welcome. Have a wonderful day and take care :)

Jun 09Reply

drhstephens How sad is this? I think I just ran in to a dishonest buyer. She's claiming my item is not as described- I can't imagine how? Its still in review. Is the best option to have buyer send it back? What do you recommend?

Jun 09Reply

raelynn20 @drhstephens Hi, I would recommend you contact Poshmark Support, and let Poshmark tell you what you should do next in this situation. If you have any pictures or video of your item, then make sure you provide it Poshmark. It can really strengthen your side of the case and prove your item is exactly as described. Please let me know if you have further questions. I hope everything works out to your favor in this case. Have a wonderful day.

Jun 09Reply

rposen @raelynn20 Ty for,liking my

Jun 13Reply

rposen @raelynn20 Ty for liking my FG!💝 It's full for comments so I am thanking you here!💕

Jun 13Reply

rpfletch I'm new to Posh, and I just had one person open a case and another tell me in a comment that their package never arrived (although the tracking number says the package was delivered). What are some ways people try to scam others on Posh? What's the best way to protect myself? Is there a maybe a blog that would be good to read with good info on how to protect yourself as a seller?

Jul 05Reply

raelynn20 @rpfletch Hi, I don't know of blog you can go to find further information. It's through my experience I realized recording your sales transactions can help prove your side of the case. Also, check out @salleylin closet and she too have a post like this. Fellow Poshers left comments in her post describing what happened to them. If I can help you further, then please feel free to let me know.

Jul 05Reply

rpfletch @raelynn20 thank you so much!

Jul 05Reply

raelynn20 @rpfletch You are welcome. Have a nice day :)

Jul 05Reply

raelynn20 @bslover Please don't advertise in my closet. Thanks

Jul 06Reply

donellejetta I wish I saw this earlier, i can't believe the dishonesty

Jul 06Reply

awisecup I didn't realize this was a thing! I had someone give me a low rating on a top bc they didn't like the description. Nothing was wrong with the top it just didn't fit her the way she expected it to I guess? How do you record transactions? Taking pictures of everything while you pack the order?

Jul 06Reply

donellejetta @awisecup I had a last say that a dress I sold had was dirty and it was just dry cleaned and examined, she didn't want to open case with posh...i should of known then it was a scam and I sent her, her money back smh

Jul 06Reply

donellejetta *woman

Jul 06Reply

awisecup @donellejetta whaaaa???? Ugh - I guess I'll start taking pics of my items before I ship them off then. Sad that happens when we are all here for the same reason!

Jul 06Reply

donellejetta @awisecup agreed smh so I'm glad I came across this

Jul 06Reply

awisecup @donellejetta agreed!

Jul 06Reply

raelynn20 @awisecup Hi, I video record the clothing and the entire packaging process. The video does come in handy if a customer decides to open a case against you. The video can definitely help strengthen/prove your side of the case. Also, please check out @salleylin closet she has similar post. Fellow Poshers left helpful feedback describing their situations too. Please let me know if I can do anything else to help you. Happy Poshing :)

Jul 06Reply

awisecup @raelynn20 awesome! Thank you so much for the guidance!

Jul 06Reply

donellejetta @raelynn20 thanks

Jul 06Reply

kale442 @raelynn20 yea i do this on ebay also, it is protection no doubt about it.

Jul 07Reply

raelynn20 @kale442 Hi, thank you for reaching out to me. Yes, this is definitely a great tool to use for protection. Happy Poshing :)

Jul 07Reply

melissy211 I just returned to Posh after taking a several month break. The break was mainly because if dishonest buyers left me disheartened😞

Jul 09Reply

km_defeo @raelynn20 can't the person send it back through posh and get their money back? I've had this happen and that's what we did... (although nothing was wrong and it just didn't fit her but she lied 🤥) is this for if they don't want to send it back and they want a refund or something?

Jul 09Reply

km_defeo @melissy211 I left for awhile for the same reason :( it's such a bummer that this community with so many amazing women in it is also getting brought down by so many bad seeds :(

Jul 09Reply

joannacookies @leeannfenderson

Jul 09Reply

kerigan0120 are you interested in any of my items

Jul 18Reply

delcary891p Have you thought about adding a note to this effect in your shipment? I think that might prevent the report from being issued, however, not sure if that is allowed. #newbie

Jul 19Reply

raelynn20 @hlivshop Hi, I decided to place a listing in my closet instead of with my shipment.

Jul 19Reply

jacelinescloset I'm new here and I've been getting so many spam comments from fake buyers. I'm also worried about selling here because I do have higher priced items. I heard some bad stories from Poshmark but since I buy from here a bit I haven't had a problem- I'm more worried about selling and someone scamming me. Please let me know if the video helps when someone claims it's damaged or wrong.

Jul 24Reply

raelynn20 @jacelinescloset Hi, I understand your concern about being scammed here. If a customer decides to open a case against you, then Poshmark will ask you to submit evidence to prove your side of the case. The video can help strengthen your case and prove the item was described correctly. Please let me know if you have further questions.

Jul 25Reply

ccanally Great post---thank you!

Aug 03Reply

raelynn20 @ccanally You are welcome. Happy Poshing 😘

Aug 03Reply

mspenny05 Oh wow thank you for posting this! Great advice. I will start recording my transactions as well.

Aug 26Reply

raelynn20 @savedbygrace77 Hi, I video record using my cell phone or IPad. Then, I transfer them to a portable hard drive. Therefore, it frees up my storage on the phone/IPad. Please let me know if you have any questions. Happy Poshing 🙂

Aug 27Reply

raelynn20 @mspenny05 Hi, I am glad I was able to help. Take care and have a wonderful day 🙂

Aug 27Reply

raelynn20 @savedbygrace77 You are welcome. Have a wonderful day 😘

Aug 27Reply

jennypogue1234 This is great! I am a newer posher and will be recording my items. Thank you for sharing!!

Sep 29Reply

raelynn20 @jennypogue1234 You are welcome. I am glad I was able to help. Have a wonderful day 🙂

Sep 29Reply

notbergdorfs Hi Raelynn 👋Thank you for the follow. I started Posh a few days ago. These comments are really helpful. 🎉🎉🎉🎉

Oct 07Reply

raelynn20 @notbergdorfs Hi, I am glad you were able to find helpful information from this post. Please let me know if you have any questions about anything as I will be happy to help. Have a wonderful day and take care 🙂

Oct 08Reply

notbergdorfs @raelynn20 😘

Oct 08Reply

raelynn20 @solim14 You are welcome. I am glad this post was helpful to you. If a customer decides to open a case against you, then the recording can definitely help prove your side of the case. Please let me know if I can help you with anything. Take care and have a wonderful day.

Oct 16Reply

raelynn20 @pamstars100 Hi, Poshers left some helpful information in the comments. Please take a look if you get a chance. Happy Poshing

Oct 24Reply

luvfashion5 @raelynn20 I am a new posher, just started this past weekend, and I’m SO happy I came across this post of yours, I just made my 1st sale, an LV pocketbook, I will DEFINITELY use your method, question please, how do I share the warning sticker in my closet? And where do I find such a sticker?

Nov 07Reply

raelynn20 @luvfashion5 Hi, I am glad too you came across this too because you definitely have to protect yourself. I created my sign through an app called PicsArt. Also, I use another app Pic collage to create signs too. Please let me know if you need further help as I will be glad to help. Happy Poshing 🙂

Nov 07Reply

luvfashion5 @raelynn20 U r a Doll!! I am on Word creating a warning,,lol! Ok I will go check those apps out, and I will definitely put that warning in my closet, and also include it, along with my thank you note to the purchaser! I HATE that honest Posher are being ripped off by dishonest degenerates!

Nov 07Reply

raelynn20 @luvfashion5 Hi, I am glad you decided to go ahead and post a warning sign. I was scammed and I definitely don’t want to be scammed again by those people. Please let me know if you need help with anything else as I will be glad to help. Take care and have beautiful day 😘😘

Nov 07Reply

luvfashion5 @raelynn20 same to😘😘😘

Nov 07Reply

raelynn20 @lilmissy6 Hi, yes we do have to protect ourselves. When, I was scammed I didn’t see anything that would suggest I was being scammed until it happened. If you have the time, then please stop by @salleylin closet she has a warning sign posted too. Posher’s left a lot of super helpful comments in her warning post. Perhaps, the information the Posher’s provided could help you too. Please let me know if you have further questions and please be safe. Take care

Nov 09Reply

cheer4pav I'm a buyer and seller on Posh. One of the rules that I go by when purchasing items on Posh is to only buy things that I know will fit me. Unfortunately you are not able to return just becuase an item doesnt fit (even though i read a comment above that a buyer did that! im sorry!) I try to stick with brands that i know my exact size in. I avoid jeans because they are an item that needs a specific fit.

Nov 10Reply

cheer4pav I only buy items that have stretch, or wiggle room or that will still look flattering even if its a little big or a little small.

Nov 10Reply

tdread Wow! That seems like a ton of extra work. But, I can see where you do what you gotta do. I've been selling on Ebay 15 yrs and never once had problems. I switched to PM after many requests from friends. So far, I have not seen the success with PM like I did with Ebay. After reading your experiences and others with these issues with scams it makes me want to go back to Ebay. I give myself another 6 months w PM before I make a decision final. Good luck selling. Peace & Blessings

Nov 17Reply

raelynn20 @tdread Hi, it is awesome you are able to sell with no issues from scammers. I certainly didn’t see the scam coming until it was too late. After, being scammed I decided to start recording everything for protection. Also, if you have time please read a post like this on @salleylin closet a lot of Poshers left very helpful information too. I wish you tons more success and have a wonderful day 😘😘

Nov 17Reply

tdread @raelynn20 thank you. I will keep following and learning more and more about PM and hope to stay on board. Btw ❤️❤️❤️your closet!!! 😘❤️

Nov 17Reply

sbbbbs Could people start posting these dishonest people to warn other posters.🙏🏼There has to be a way to report these people on PM for all to see.

Dec 24Reply

elevatedseller This is good.

Jan 05Reply

raelynn20 @elevatedseller Thank you! Happy Poshing 🙂

Jan 05Reply

samcat5497 This is brilliant to post this! I've been recording my items and the packaging process. But letting dishonest people know ahead of time that you practice this, hopefully keeps them away! Great idea!

Jan 07Reply

raelynn20 @tedium1234 Thank you so much! Have a great day 🙂

Jan 07Reply

raelynn20 @amandajae205

Jan 19Reply

alicia1344 @raelynn20 oh gosh never thought of doing this, I will for sure now going forward. Thanks for the tip!

Jan 22Reply

raelynn20 @alicia1344 Hi, you are welcome. I am glad this post helped you. Happy Poshing 🙂

Jan 22Reply

jereelki Thank you so much for sharing this info...so helpful to us new sellers!

Feb 07Reply

raelynn20 @jereelki Hi, you are welcome. Have a wonderful day and take care 🙂

Feb 07Reply

jereelki @raelynn20 would you mind if I borrowed your wording to post a similar sign in my closet?

Feb 07Reply

raelynn20 @jereelki Hi, you may use this. Please let me know if you have any questions. Thank you for asking too. Have a wonderful day 🙂

Feb 07Reply

theparadise @raelynn20 i love this graphic so much! I'm definitely making one. I had someone say they got an oil spill stain on the front of a brand new dress i just sold them. I didn't see any stain and if i did i would of disclosed that in my listing. Just feeling like crap because I know what I saw. I swear on my life i would never ever sell anything in that condition. What's funny is she gave a 5 star rating after receiving it and then just gave me a 2 star rating a couple days later.

Feb 15Reply

yujipopshop @raelynn20 Great catch and outstanding idea!!!!

Feb 27Reply

raelynn20 @yujipopshop Thank you so much. Happy Poshing 🙂

Feb 28Reply

zuzusconsign Thanks so much for this posting and for the great idea! It just happened to me. A young lady is trying to send me back an item I know I did not sell her. In other words, she’s trying to switch items with me. So sad! I sent in pics and proof, etc...but we shall see what happens. Still in review. But I have to say. All in all, in 230 sales, it’s the first time it happens so, the odds are pretty good.

Mar 04Reply

placeinthesun @raelynn20 I video all transactions from start to finish. I’ve been scammed before, not on Poshmark. I’ve learned to protect myself as much as possible. It’s disheartening when someone takes advantage of others. I pray for guidance every day, and it helps. It centers and calms me, which is what I need in any situation. Sometimes I state in my description: “I have a photo of every single inch of this dress if you need more info.” As a deterrent. And I really DO have the photos!

Mar 14Reply

adamsar94 Good morning! I do this as well-sad that we have to but I’ve had a lot of fellow Poshers say the same. Thank you so much for the shares, by the way! Also, will you be getting more elephant 🐘 items in perhaps? 💕 I hope you have a wonderful day! ~Amanda

Mar 14Reply

beans142 Hi! Did you or anyone else on here ever get a very unfair one star rating for a sale for no reason? I am furious over it. I guess there’s nothing I can do?

Mar 20Reply

raelynn20 @adamsar94 Hi, I just seen your message. Yes, I will be getting more elephant items. I will contact you as soon as I post them. Thank you for your interest too. Happy Poshing 🙂

Mar 21Reply

raelynn20 @beans142 Hi, I am sorry to hear what happened. Unfortunately, there is nothing can be done about the rating. Thank you for reaching out. Please let me know if you have further questions. Take care

Mar 21Reply

nannyharper @raelynn20 wow I thought I was one of the only ones that do this! My opinion it is very smart it covers both buyers & sellers, Tina

Apr 08Reply

nannyharper @raelynn20 Not only does video taping it show conditions of items it also shows if taped proof of authenticity (I have seen horror stories) where authentic were replaced with fakes and the Individual(s) coming back saying they were sold Fakes and or horror stories stating they received empty packages.

Apr 08Reply

raelynn20 @nannyharper Hi, I started taking photos/videos when I got scammed. The photos/videos is certainly a great way to prove the condition of your items before they are shipped off. Thank you for reaching out to me too. Take care and have a wonderful day 🙂

Apr 08Reply

sheissoposh @raelynn20 very smart idea. I’m going to start doing this.

Apr 29Reply

raelynn20 @sheissoposh Thank you, please let me know if you have any questions too. Happy Poshing 🙂

Apr 30Reply

nannyharper @gmabarb Hi hon ; just touching base back and to try to help. I would go ahead and do it from your site so not to confuse Posh what we were referring too. You may even at anytime report anonymously a listing that violates policies and guidelines. Step one : First click on your listing and step two: click the icon up in the right hand corner of your screen. Let me know if you have any issues. Tina

May 22Reply

nannyharper @raelynn20 Ladies; I have been recording from beginning to end for my records as to the condition, authenticity etc etc. Use your iPhone if you have to and. Also include showing the item going into the priority box and sealed. I feel this covers me when I seen one seller their customer stated they received an empty box, another case continuesd

May 22Reply

nannyharper @raelynn20 Cont.... The other case being the individual must have replaced the authentic with a fake then told posh they were mailed the fake. These are a few examples. This is to be fun and allow us to maybe make a little money. I a, truly sorry any of you have been subjected and pray we can together get it back to where we were. Tina

May 22Reply

dawnsimms11 Hi, maybe u can help me.. I'm new too this but yesterday right in the middle of bundling with a lady something went wrong I could see her comments and messeges. But I couldn't reply.. anyway It appears that she has accidentally blocked me. I wasn't done with everything I wanted. But just had 2 stop and purchase. Help me find her. I can't even try and buy the other items I wanted

Jun 08Reply

majestictai @kjxox lol, I guess all these people above my comment are "crazy" just as you disrespected me by calling me that for following this method. It's unfortunate how long you've been on PM and never knew people do that.

Jun 09Reply

i_hoard_clothes Thank you for this! I believe I just had my first dishonest buyer and it’s frustrating to say the least. Great idea!

Jun 28Reply

raelynn20 @alyssaburton Hi, I am sorry to hear what happened. I am glad this post helped you. Also, please visit @salleylin and she has a post like this too. A lot of fellow Poshers left very helpful comments and advice. Have a beautiful day 🙂

Jun 28Reply

i_hoard_clothes @raelynn20 awesome! I will check it out. Thank you so much!

Jun 28Reply

raelynn20 @alyssaburton Hi, you are welcome. If you ever need any help, then please feel free to contact me. Take care and have a wonderful day 🙂

Jun 28Reply

i_hoard_clothes @raelynn20 I will! You too, thanks again! 😊

Jun 28Reply

dkstyles @raelynn20 hello. I sought out your post bc a new posher just bought one of my listings. His username reminds me of those annoying scammers that try to get you to contact them off PM—something like max_t6748_1980 or similar. I don’t want to overreact, but do you think I should preemptively cancel the sale or is videotaping enough to protect me from any scams you know of? THANKS FOR ANY ADVICE!

Aug 15Reply

tinamsb @raelynn20 thank you. This is very helpful! I wondered how poshers were getting so creative! And thank you for the information about scamming. Sad 😢

Aug 16Reply

tinamsb @raelynn20 sorry you got scammed. But thank you for being so proactive in heping all of us in the community.

Aug 16Reply

tinamsb @tdread thank you for posting this

Aug 16Reply

rachel_crossley Thats a great idea. USPS does not handle with care. That's for surw. Amd yeah......some people are just....... inconsiderate.

Aug 26Reply

rockstarreka I’ve started taking full pictures of every inch of my items and the packaging process with label after my 3rd scam. It’s awful that some people feel that they can get over on other people, but I spend money on my products and sell quality stuff. This is my only job, this has stopped the scammers in their tracks

Aug 28Reply

raelynn20 @rockstarreka Hi, I am sorry to hear you got scammed too. Also, yes taking pictures/videos is a great way to ensure we have something to fight the scammers. Have a wonderful day 🙂

Aug 29Reply

rockstarreka @raelynn20 You too, it was kind of uplifting reading the responses here and now I know I'm not along lol! Thanks for this!!!

Aug 29Reply

jamieahood This literally just saved me. I became paranoid and started taking pictures of everything I pack in the process of packing. Someone just tried to tell me that the necklace I sold to them was not in the box, yet somehow the dust bag was. I asked if the box was tampered with and they said it was completely unsealed on one side. Again, impossible. This is the small dvd box from USPS that only opens on one side.

Sep 09Reply

jamieahood I use packing tape to adhere the label to the one side that opens. In order to open the box at all, the label would have been ripped in half. Plus if the box was completely open on one side, how is the dust bag still in there but the necklace is not??? Wouldn’t they both fall out together? And USPS made no note of a destroyed empty box??

Sep 09Reply

jamieahood Makes no sense, right? Besides this, I’ve been selling for over a year and using those boxes in the exact same way and have never once had a similar complaint. Long story short, I informed them that I had photos as proof that it was in the box when I sealed it and I haven’t heard back from them. Sorry for the rant, but feels good to vent 😤

Sep 09Reply

_busymomlife_ @singlemomhustle hey maybe you should do this because of what happened with that sale . Just a thought

Sep 24Reply

lanamomof4 @raelynn20 great idea

Sep 29Reply

raelynn20 @jamieahood Wow, I am so glad things worked out for you in the end. The videos/pictures has definitely helped a lot of people to include myself. Take care and have a wonderful day 🙂

Sep 29Reply

raelynn20 @lanamomof4 Hi, thank you very much. This method has helped a lot of people to avoid being scammed including myself. Take care and have a wonderful day 🙂

Sep 29Reply

lanamomof4 @raelynn20 you welcome sweetie. What exactly do u do? I have been scammed couple times

Sep 29Reply

raelynn20 @rockstarreka Hi, you are welcome. I appreciate everyone coming together and sharing their stories and explaining their methods to avoid being scammed too. I have certainly learned a lot helpful advice from everyone. Take care and have a wonderful day 🙂

Sep 29Reply

raelynn20 @lanamomof4 Hi, I take pictures and videos of the items before shipment. Also, I take pictures of the package after I have sealed the box too. Please check out @salleylin post like this too. A lot of helpful Poshers left comments/ideas I believe the comments would help you too.

Sep 29Reply

lanamomof4 @raelynn20 thank you so much .xoxo🌸

Sep 29Reply

raelynn20 @lanamomof4 Hi, you are welcome. I hope the information helps you too. Take care and have a great day 🙂

Sep 29Reply

lanamomof4 @raelynn20 thank you sweetie . You as well .

Sep 29Reply

raelynn20 @ashleylialoved Hi, you are welcome. I am glad this post helped you. Take care and have a wonderful day. 🙂

Oct 03Reply

joba320 @raelynn20 Thank you for this post. I learned the hard way twice. I will be recording all my future sales. Happy Poshing!

Oct 25Reply

raelynn20 @joba320 Hi, you are welcome. I am glad this post was able to help you. Take care 😘

Oct 25Reply

glendis1407 Hello! @raelynn20 I’m having trouble with a seller, I bought a dance costume from @halle1019 and it’s going to be a month and she hasn’t send it, what can I do? Please help I really want that costume

Nov 05Reply

raelynn20 @glendis1407 Hi, I am sorry to hear what happened. You will need to email Poshmark support and explain to them the situation. Then, from there Poshmark should be able to help you resolve this matter. Please let me know if you have further questions. I hope this situation gets resolved and you receive your costume soon. Take care

Nov 05Reply

glendis1407 Thanks a lot @raelynn20 I've already send a mail and I'm hoping for this to be resolved, I was super excited to have that costume :(

Nov 06Reply

topuvline @raelynn20 @kayciekozenko hi, I was scammed by a buyer who damaged and wore an item ., She damage the item and send pictures to Poshmark saying that she had received it that way. But, the item was 100% brand new in the plastic when she received it. I have sent in pics & I have been trying to contact Poshmark customer Service for over a week. How do I talk to someone about this complaint if they don’t answer emails?

Nov 29Reply

raelynn20 @topuvline Hi, I am sorry this happened to you. I am surprised Poshmark haven’t responded back to you. If there is a case open against you, then you can submit your information there. Also, the only other ways I know is to email Poshmark support. I have seen people get in contact with Poshmark with issues like this through Twitter too. Please let me know if you have further questions. Have a great day 🙂

Nov 30Reply

greyline9699 Hi! I just sold an expensive Cashmere and leather sweater for a very low price even tho the sweater has never been worn. The buyer says she really appreciates it but that it smells musty and of strong perfume and wants me to pay to have it dry cleaned. I cannot believe this as I inspect all of my items thoroughly before shipping and I take very good care of my items. I’m not sure if she is going to open a case but what do you feel I should do please?

Dec 08Reply

j9closet Shared this! Gonna start doing this, I’m super disappointed with how dishonest some people are.

Dec 12Reply

caidongda2002 Why the poshmark says my stuff is replica and do not let me list it?

Dec 27Reply

raelynn20 @ashleylialoved Hi, I am so glad this post helped you. Poshmark, is usually wonderful with helping us when it comes different issues with dishonest buyers. Thank you for letting me how the video/pictures is going for you. The video/pictures certainly does comes in handy if something happens after you make a sale. Take care and Happy New Year 🥳🥳

Jan 04Reply

xbaribee Very smart. I need to start doing this! Just found your post via google! Just recently encountered a customer who is claiming to not receive 5 items from an 8 item bundle. She “didn’t realize until a week after receiving”. Such BS and really upsetting as you can imagine! I think we do well on poshmark because we genuinely enjoy good customer service and having happy returning clients, so this situation is hard for me! Do not like when customers open case and lie to get a refund. It’s nuts. Ughh.

Feb 12Reply

raelynn20 @xbaribee Hi, I am sorry to hear what happened. It is great you were able find my post via Google. Hopefully, these types of situations will be fixed so it will not happen in the future. Please let me know if you have any questions as I will be glad to help. Have a wonderful day. Take care 🙂

Feb 13Reply

monicameesh208 @raelynn20 this thread is everything! 🙌🏼 Sorry to hear about you being scammed! I love packaging my stuff imagining the joy someone gets when they open it - but thinking about a scammer getting it gives me the creeps!

Feb 20Reply

raelynn20 @monicameesh208 Hi, I am glad this post helped you. Have a great day and take care 🙂

Feb 21Reply

vanessaraee @raelynn20 hi thanks for sharing this ! I really wish I had seen this before I sold my bracelet ! Everything was sent in great condition and the buyer had as well just received today and said item was not as described ! And how is that even if my item was over 500$ and was sent to poshmark headquarters to be authenticated and yet the buyer still does that .. all I have is pictures before I sent not a video would that help ?

Mar 11Reply

vanessaraee @nannyharper is this true ? Even if the item we sell is authentic and even authenticated with poshmark headquarters themselves wouldn’t they have proof as well that the jewelry is real?

Mar 11Reply

raelynn20 @vanessaraee Hi, I am sorry for the delayed response. I am sorry to hear what happened. Poshmark, should definitely have the information for your item since the item had to be authenticated. Please make sure you submit your pictures too help prove your side of the case.

Mar 14Reply

raelynn20 @vanessaraee Hopefully, Poshmark will refer back to the information they gathered during the authentication process, and utilize your evidence too in order to reach a decision. I hope everything works out in your favor. Have a wonderful day and take care

Mar 14Reply

dbutke92 So glad I came across this post! I started selling last month and have had pretty good luck, but as of this morning I woke up to multiple emails of someone reporting my items as replica's when I am listing the correct item, with tags, and only comparing it to another brand by using the words "comparable". I don't believe this is wrong or not allowed - I'd like to know what others think about this?

Apr 11Reply

dbutke92 Also had a few lower ratings given to me claiming the size I listed and what it says on the item is wrong, which is false and I do actually have pictures for proof, wondering if these are the first signs of a scam? Not sure if a case has been opened yet, but if I was to share this information with postmark would they remove the negative rating as it is not true? I definitely will be recording all my items now too.

Apr 11Reply

4betterguds @raelynn20 a great idea! Been hearing some horror stories and this would protect it. Thanks for sharing.

Apr 27Reply

imfromtexasyall Great idea! How is this working for you? I may need to start doing this, thanks so much!

May 09Reply

tahjirdesigns @arbitrarilychic Me too! I learned my lesson and believe me it saves you a lot of headache in the end! As soon as they open up a case I start adding my images then Case is closed! I know they’re wondering how but as soon as they have buyers remorse they’re like it’s scratched or it’s fake! I just start uploading. Lol!

May 11Reply

tahjirdesigns @raelynn20 I record EVERYTHING after I got burned by two people that had buyers remorse so I lost. Now, anything I sell is photographed down to the packaging before it’s taken to the post office. Never give your items to a postman you run into unless they scan it in front of you. If not it might delay your order or get lost.

May 11Reply

tahjirdesigns @preppiebohemian I’ve had 237 sales and had about 5 cases opened. The first two I didn’t record it and lost the other 3 they lost. We’re not Nordstrom and it’s crazy that some people will try to rip us off. Point being, record or photograph EVERYTHING that you ship in details. Once they approve it and funds have been deposited I then delete the items from my phone.

May 11Reply

trendyfashions Hi there, I’ve never had a return in 6 years until now. New pair of shoes & buyer stated there was a dirty pair of underwear in shoe. PM allowed return -they actually returned the underwear. Not mine. Even though the details were correct. Now I have a buyer who is stating a purse is too short for her arms. my ad is so clear. what do you use to record? How do you time stamp? If you give measurements does using the word approximately ( if I may be off 1/8”)cover the sellers?

May 23Reply

raelynn20 @trendyfashions Hi, I am sorry to hear this happened. I record using a video camera and I take photos too. If measurements are requested, then I give the exact measurement of the item. I hope this information helps you too. Please let me know if you have further questions too. Have a great day

May 26Reply

trendyfashions Hi there, does this work against cases? I had two returns since 2013 the last week. My descriptions were right on and pics clear. Purse to short for arms and said underwear was in a shoe ( not)!! I thought returns not allowed for size. I was just wondering, I need to do something. Was so frustrated-Thanks kindly.

May 26Reply

laviexenrose This is great advice!! I had one lady try to return a dress claiming there was a “tear” and the buttons “fell off” 🙄, PM approved her return and guess what.... she never sent back the dress!!! I still got my money because thankfully PM knew that the return label had never been scanned by USPS. Can I repost this and give you credit?

May 31Reply

kyralee0910 Hi! I think I might be getting scammed and I’m not sure what to do. I already emailed poshmark. A user purchased an item from my closet but when I tried to reach out to the buyer to thank them, the account appeared to have just been made, and there are no reviews or listings or activity. There was also one point where the account was deleted, then it was activated again. This feels like I won’t get paid if I ship the item to this user.

Jul 01Reply

raelynn20 @kyralee0910 Hi, I am so sorry you are having to deal with this issue. If I were you I would follow your instincts on this one. Especially, it’s strange the account was deleted and recreated again. I personally would cancel the sale, and I’ll hope another buyer comes along. I am curious as what Poshmark tells in you to do in this situation. I wish I could be of more to you. I hope everything works in your favor too. Thank you for reaching out. Take care

Jul 02Reply

kyralee0910 @raelynn20 thank you for the kind words! I really appreciate it. I will let you know what poshmark says. So far no response.... would you say it’s a red flag if a buyer has no listings or reviews and doesn’t respond to comments. I just had another user purchase an expensive item but her account has no activity and she hasnt responded to my comments.

Jul 02Reply

raelynn20 @kyralee0910 Hi, I just wish I could do more to help you. I have sold items to Poshers with no listings or don’t respond to back to my comments. The sales transactions have went smoothly for me majority of the time. I make for sure I record/photograph any items to ensure I capture the items condition before it leaves my hand. Also, my mother @salleylin have a listing like this too. I will tag you on the listing a lot of Poshers left helpful advice too.

Jul 02Reply

trendyfashions Hi there, I am now going to start doing this! I just ran into your closet and saw this and I just wanted to know after two dishonest buyers!! I’m shocked they won because everything was in the details! Will Poshmark allow video recording to be submitted? I noticed you can just submit photos. Thanks and do you video the actual item in the box?

Jul 05Reply

trendyfashions @raelynn20 hi, how do you give this to Poshmark? I asked earlier but I didn’t have the option to submit a video. Do you video record see the entire outfit? Thanks need help against dishonest buyers.

Jul 05Reply

raelynn20 @trendyfashions Hi, I am sorry I just seen your comment. I save my video to Google Drive. Then, you click on [Share] and you have the option to enter an email address. I enter Poshmark’s email address. Also, I notify Poshmark to inform them I emailed a video in the case notes too. I haven’t had any issues following this method. Please let me know if you have further questions. I hope this helps. Take care 😀

Jul 09Reply

nr40 Has anyone had a problem with purchasing an item and after purchasing the sellers account is gone and the listing is gone? The item never shipped and is still pending but I cannot find the sellers profile and item listing is deleted.

Jul 23Reply

veronicany87 I literally just received a buyer return. The package was EMPTY. Insane. I don’t even know how to properly prove this but I’ve contacted support. I don’t understand people.

Aug 26Reply

beantownthreads @raelynn20 Love your handcuff pendant!

Aug 29Reply

velvetbag @raelynn20 that's just so sad you have to do this.

Sep 09Reply

uneekbuys I had a terrible experience on Poshmark where someone said they didn’t receive the item after they had put they loved it and thanks again. I am going to include your little WARNING sign about transactions are recorded if you don’t mind. Look at my site you will see I have nothing but five stars and great reviews and one person is trying to destroy me and I don’t know why. Thanks for any feedback you can give me on this.

Sep 10Reply

metalblond Hi! I'm a pretty new seller on Poshmark myself and this is really helpful (and scary!). What happens if you have to send to Poshmark for Authentication first? If Poshmark accepts it, authenticates it, and then sends it along to the buyer- and they either don't receive it or say it isn't what was described- what can a seller do? I was thinking a seller was protected through Posh Authentication but maybe I'm wrong?

Sep 12Reply

raelynn20 @metalblond Hi, I am sorry I just seen your comment. To be honest I have never encountered this scenario before. If you taken any pictures of your items I would suggest submitting the photos as proof your item is as described if the customer decides to open a case against you. I wish I could be of more help.

Sep 18Reply

raelynn20 @uneekbuys Hi, I am sorry I just seen your comment. I don’t mind if you use this sign. I am sorry to hear this happened to you. Have a great day 😀

Sep 18Reply

uneekbuys @raelynn20 thank you for your response and thank you for your permission. I made an auction where I take a picture of the item in the box so I have something forbback up to show that I actually put it in a box to mail. I thank you so much and have a wonderful day.

Sep 18Reply

raelynn20 @uneekbuys Awesome! I am glad I could be of some help. You take care and be blessed. Thank you for reaching out to me. Have a beautiful day 😀

Sep 19Reply

thegildedcache @raelynn20 u

Sep 21Reply

thegildedcache @lillylife

Sep 21Reply

thegildedcache @adamsar94

Sep 21Reply

bxlope3 So I have a question I hope you can help! What if you sell an item and the posher that purchases the item disappears? As in their profile is no longer active.. is the seller still able to receive their money?

Sep 24Reply

psu346 How does Poshmark conform that the video pics you submit are the actual of what you sent to the buyer? Bc I can take pic and or wrap something and video it and claim I sent you that item but instead send something else? Just a thought

Sep 24Reply

isabel0111 Hi! I noticed that this is a nice Q & A. Pls reply if you can help me. I just sold An item and shipped it out today. For some reason, I checked the buyer info and it shows the buyer does not exist. I mean the payment is on there and will be released when he accepts but how will that happen if his account is deleted?

Sep 26Reply

raelynn20 @isabel0111 Hi, there thank you for reaching out. I have never encountered this situation before. I just checked Poshmark FAQs and there was not a solution for this question. You should contact Poshmark support and ask this question and they will respond back to you.

Sep 26Reply

raelynn20 @bxlope3 Hi, to be honest I have never encountered this situation before. You can contact Poshmark Support and ask the question and they will respond back. Also, there is not an answer to this question in Poshmark’s FAQs. Thank you for reaching out too. Take care

Sep 26Reply

isabel0111 @raelynn20 thanks for your response. I figured what happened. I thought he deleted his acct. So what happened was the buyer changed his username because now, it’s different. I didn’t know one could do that while there’s a pending transaction. Thank you again!

Sep 26Reply

gowntostable Hi! I had a IND. I had just joined and item was brand new. Complaint was flaws I had not described. I am all about customer service so I accepted the return not knowing I would be hit with a caution in my stats (which has since gone away. Does that mean anything?). Once I got the item back, it was obviously worn and damaged. Now I videotape my sales. Should I advertise that? I see you do but not all do. I don’t want to offend. If I have any other questions I hope you won’t mind me bothering you?

Sep 28Reply

moniqies33 @km_defeo wow that just what I’m doing I’m deleting my page

Sep 28Reply

moniqies33 I just want to thank you I’m knew and my first sale was return claiming things wrong with it that were not I was feeling so bummed out about it I deleted everything and was Seriously considering deleting my page but this is a really good idea and it’s funny because that’s really how I’ve always felt about anything that I’ve shipped back to a brick and mortar store so I don’t know why didn’t think of this if you don’t mind if I decide to continue I’d like to use your post thank you be blessed

Sep 28Reply

contesadcagayan I just sent my bag to poshmark to be authenticated , I recorded the bag and it was in great condition, two days after poshmark received my bag and they sent me pictures that my bag had all these scratches..., I felt robbed. I’m new here and I don’t know what to do. I hope poshmark have insurance when they asked you to send the bags to them;(

Oct 03Reply

contesadcagayan @raelynn20 hi what happened to her?

Oct 03Reply

contesadcagayan @melissy211 this happened to me. Sorry it happened to you.

Oct 03Reply

harlowjamesmsp Just had a buyer open a case saying I sent in counterfeit hair product. I’ve sold other makeup and hair products and never had an issue from a buyer. Not only is this buyer saying I added product to the bottle that wasn’t original, but she is saying that the amount left in the bottle wasn’t as promised. Wish I would’ve recorded because it feels like the buyer took some of the product and is now sending it back because she doesn’t want to pay.

Oct 06Reply

raelynn20 @sierram116 Hi, I am sorry to hear you are having to deal with this too. The pictures/videos does help to prove your side of the case. Thank you for reaching out. Have a great day 😀

Oct 07Reply

bossypantsposh Great advice! Thank you for posting this. I will start doing this. Just curious, do you have any thought/insights on buyers whose profiles show they have been on posh for years but zero evidence of any purchases, followers, listings etc? I have a decent offer from one on a listing and I’m just skeptical! Thanks again!

Oct 08Reply

raelynn20 @kokomariebean Hi, you are welcome. The Poshers with no information to go by is definitely something to make you think twice about. I have sold to Poshers who have just joined Poshmark with no listings or any other information to go by. I have had positive experiences except for one.

Oct 08Reply

raelynn20 @kokomariebean I always made sure before I mailed their packages to get really good pictures to prove I mailed the items and the also prove the condition of the items. I wish I could give your more information, but in situations like this the information we need to make an informed decision are sometimes not there. Please let me know if you have further questions. Take care 😀

Oct 08Reply

kellys26 Hi I have a quick question.. someone just bought an item I’m selling, I went to the buyer page and saw that they are selling the exact item I am. Can it be a scam?

Oct 11Reply

raelynn20 @kellys26 Hi, there thanks for reaching out. I definitely see why you would be concerned about this. I have never experienced this situation before. I would definitely review the comments on their listings and love notes. I have read other Posher’s posts and a similar situation like this and from what I can remember.

Oct 12Reply

raelynn20 @kellys26 The person purchased the listing and then in turn they sold it at a higher price than what they purchased it for to make a profit. Please let me know if you have further questions. I hope this helps. Have a great day 😀

Oct 12Reply

kellys26 @raelynn20 thank you for the response. ☺️

Oct 12Reply

as_fleurdesel Poshmark should place any buyers that open cases under review to prevent all these scams from occurring- I recently had a buyer who claimed an item she purchased was “not clean” and even made remarks against me personally, which should never be tolerated (the item only had the tags removed, was never worn)- So many lying buyers just trying to rip us off, it’s very disheartening 😔

Oct 21Reply

uniquelychicbou Sadly, I feel like I've had 2 fraudulent cases opened as well. I just became a Posh Ambassador. I primarily sell jewelry and have alot of it! I think your antennae needs to go up, if someone is trying to really "chew" you down on your pricing, or they come back and say "I took this out of my bundle, now how much?' kind of thing. Lately, I always look at a persons "about" page to see what others are saying about that potential buyer and how she is reacting. That will give you alot clues!

Oct 25Reply

uniquelychicbou When we are not making much on these sales to begin with.... due to fees, our time taking photos, listing, packaging materials etc. It is such a shame that we need to feel like we have to video/picture every transaction! I think that Poshmark really needs to take a look at buyers who have a "habit" of opening cases and get them out of the community! I've really only had this happen to me 2 times, but when I did, I contacted Poshmark support (outside of the case comments)

Oct 25Reply

uniquelychicbou and I shared my concerns about this Buyer. I made sure that support knew who I am, the case and who the Buyer is. I don't know if this will help, but it's worth a try! I have over 600 listings, but you know, it might really be worthwhile putting that warning on my description pages....very sad, not a bad idea!

Oct 25Reply

uniquelychicbou Or really, just make a listing and put that in the front of the closet, like you did! Even better!

Oct 25Reply

_ericaleigh_ @raelynn20 hi was wondering if you can help me out. I purchased a bag from a seller and on my end, it comes up in my purchases with a confirmation email .I noticed the sellers listing deleted. The seller the listing is gone and she doesn’t have shipping label email or anything. She stated that her balance doesn’t show pending on what I paid but yet my credit card shows pending I’ve reached out to Poshmark . Just wondering if u have advice or thoughtsThank you

Oct 26Reply

eastsidesusan Wow. I've been on PM barely 2 weeks & this isn't the first time I'm seeing someone say they video everything. I've sold on eBay for 15+ years, never a problem. What is WITH buyers here? It's making me think of closing my closet, TBH. I already keep great records but, video?? That's a lot of work just to fork over 20% of a sale. Hmmm. 🤔THANK YOU though for the post & everyone's helpful comments! -S♥︎

Oct 31Reply

ggllrs Hi @raelynn20, PM notified me that after receiving for authentication, they noticed a bunch of marks on the exterior of my bag that didn’t exist when i shipped it. They are very noticeable. I have a video recorded of the original condition. I don’t know if they are temporary marks. I don’t know what happened during shipment or at their warehouse. Should i tell buyer beforehand or can i ask PM to hold on sending it to the buyer. I want to figure out the marks issue. Thanks.

Nov 05Reply

elegant_apparel hi I came across your page on Google about a buyer complain after they received the item. now it happens to me. she bought a coat from me a week ago. she never accept it. I got the funds release yesterday. today she gave me 1 star and said the coat smell so bad which is not true and want me to refund. ( she got another brand that cheaper from another seller, that y she tried to make up story to refund). can you give me some suggestions? thanks you in advance.

Nov 09Reply

tagam1 Hey. A buyer made a false claim on a high priced item and posh approved their return. Is there any advice on how i can refute this?

Nov 15Reply

loamarie309 @tagam1 I JUST had a buyer purchase authentic Louboutin shoes from me. I’ve have all 5 star ratings and quick Poshmark authentication on sales over $500. Oddly this buyer started on Poshmark the same week she bought my louboutin shoes... then immediately claimed they were fakes! I have pictures of the entire packing and shipping. I’m hoping Poshmark will get them, authenticate them and immediately release my payment. I predict she will cancel her credit card information on Poshmark very soon.

Nov 16Reply

truxton1958 What about us buyers who buy an item as it is not as listed it is shrunk etc or poor condition, I appreciate what sellers go through but there are honest buyers out here as well. I recently purchased the same blouse, different colors same size, brand from two different sellers, one fit as it should the other was horribly shrunk, too small but had the same exact size tag. The policy states if it doesn't fit sorry you still have to buy it. So you see the problems some buyers face?

Nov 16Reply

kat_emporium @raelynn20 Hi I’ve been reading all of the comments I definitely need to start recording anything I sell- currently right now I am having an issue with my buyer saying that I sold him shoes that are not authentic- i’ve already provided Poshmark my receipt when I originally purchased it but I am still waiting for a response

Nov 23Reply

kat_emporium I’m beginning to think it was his plan all along and I’m probably going to be receiving fake shoes not the ones I sold him if they do give him a refund and a return label ugh smh this is so wrong

Nov 23Reply

raelynn20 @kat_robs Hi, I am sorry to hear this. I found this method is a good way to protect yourself against people trying to scam you. I do hope everything works out in your favor too.

Nov 24Reply

raelynn20 @truxton1958 Hi, I sorry I missed your comment. I have read other Posher’s post and have encountered the same issue with shrinkage. Hopefully, Poshmark will address this issue and provide guidance. I hope things were worked out in your favor.

Nov 24Reply

kat_emporium @raelynn20 I hope so too - I’m still waiting 🤷🏻‍♀️ to find out what the outcome will be

Nov 24Reply

raelynn20 @kat_robs You take care I appreciate you reaching out to me. I truly do hope things work to your favor. Please let me know if I be of any help. Take care and be blessed 😀

Nov 24Reply

kat_emporium @raelynn20 Thank you so much you too

Nov 24Reply

hilaria05 Hi im semi new to posh. does anyone know what happens if lets say i, the seller, gets an open case where the buyer says that they never received their package? what happens to my earnings? will they dissapear or would poshmark help the buyer by returning their money and leave the buyer with nothing left?

Nov 25Reply

raelynn20 @2spock Hi, I would contact Poshmark support to let them know what’s happening. If he canceled your order he may still have your address if he was emailed an label. Poshmark, will help you in situations like this.

Nov 26Reply

raelynn20 @hilaria05 Hi, I can only speak from my experience. Poshmark, investigated and as a result the buyer was refunded and I was paid my earnings from the sale.

Nov 26Reply

carolebaskinn Hi! I love this idea of posting this. I always record and photograph each and every order since unfortunately I had a seller lie for a major purchase made.

Nov 27Reply

wendyly05 What happen if buyer received your item but LIE that they didn’t receive it or try to report you by saying that you’re a scam?

Nov 27Reply

raelynn20 @wendyly05 Hi, if the buyer opens a claim against you. Poshmark, will investigate and determine if they have received the item or not. Also, I have came across another post on Poshmark and the Posher indicated if Poshmark can’t determine a resolution both the buyer and seller will be compensated.

Nov 28Reply

wendyly05 @raelynn20 thank you! I was just wondering. Because I’ve been commenting on my buyer post about when is the package going to be there & that it say on the tracking numbers that it have been delivered to him but he haven’t responded back at all nor accept the “ item received “ so Poshmark haven’t given me my money yet. I’m just scared he’s going to scam me. Since he’s my first buyer

Nov 28Reply

wendyly05 @raelynn20 plus it keep saying my money is pending

Nov 28Reply

raelynn20 @wendyly05 Hi, the buyer has 3 days to accept the order. If the buyer doesn’t accept it, then Poshmark will release the funds. Have the 3 days already passed?

Nov 29Reply

cadrews I have a dumb question. I don’t have any items to sell, yet I’m getting a lot of followers... what is the point? Why are they following?

Dec 04Reply

raina_tintiara @raelynn20 how specifically, do you record. do you photograph each stem?

Dec 05Reply

raelynn20 @cadrews Hi, there I definitely understand your point. Maybe, they are following in hopes of getting eyes on their products or to create new friendships just a couple of reasons I can think of. 😀

Dec 06Reply

raelynn20 @raina_tintiara Hi, there I do photograph each items and record. If a case is opened, then you can submit the photographs. The videos you can email to Poshmark support as I don’t believer here is an option currently to add the videos along with photographs.

Dec 06Reply

raina_tintiara thankyou for your response. i'm learning. so....when you say record, you simply mean that you keep a photo of the sale item. i have seen where some sellers say that they delete all photos of listed items, as they have too many to keep track.

Dec 06Reply

raelynn20 @raina_tintiara Hi, there yes I do keep a picture of items. Then, I will delete the photos after I have received a rating. Also, I do do take a video too. I keep all the photos/videos on a portable hard drive to free up space on my device.

Dec 07Reply

designerbarbie4 Just received my 2nd on pm and am in awh. A onesie was purchased. Buyer claimed "not an adult XL, maybe child xl.' I have the picts of the tag and me and my 2 grown daughter s wearing them for picts. Im new 2 pm, the policy not allowing me 2 reply is unfair. If buyers can be proven wrong, the rating should be extinguished. Unknowing/unaccepting weight gain, should not = neg rating. I have 0 bad review as a seller on any site. Buyer replay is needed. so who ever see the truth...

Dec 11Reply

raelynn20 @designerbarbie4 Hi, I definitely agree with you the comments will not appear as if you never written anything. I have a friend who experienced this too. A case was opened and the resolution was both the seller and buyer were paid. Poshmark, in this case was unable to determine the validity and it resulted in both being paid.

Dec 11Reply

designerbarbie4 @raelynn20 She didn't even open a case. Gave me 2 *and it looks bad. The item was in excellent condition and I shipped next day. It was a standard womens XL. I'm sorry it didn't fit, BUT it would fit anyone who was TRULY anXL. Sorry the buyer didn't know or accept her true size. But don't make me & my product look bad.

Dec 13Reply

almostnew403 Thanks for all the comments, there are unfortunately to many dishonest people around, just started to photo document all my transactions on poshmark after a woman destroyed a pair of earrings in order to return them.

Dec 16Reply

shandyrose Hi👋 I am new to Posh, I was seriously considering deleting my listings due to bad reviews/scams I made a warning like yours I got my 1st sell & considered cancelling But I'm going to send & see how goes😟

Dec 22Reply

raelynn20 @shandyrose Hi, thank you for reaching out to me. I am sorry to hear you experienced the scams etc too. I decided to hang in there too and take my chances. After, I posted this sign I have had a few scammers come along. Hopefully, Poshmark will put more safeguards in place to help protect us. Take care and have a great day 😀

Dec 23Reply

raelynn20 @almostnew403 Hi, there I am glad this post helped you. I am so glad our fellow Poshers commented regarding their experiences. Also, my mother @salleylin have a listing like this located at top of her closet. Poshers, left helpful comments from sharing their experiences to insightful tips. Thank you for reaching out to me. Have a great day 😀

Dec 23Reply

raelynn20 @designerbarbie4 Hi, I am sorry hear the buyer did that to you. I have experienced this too and there was nothing I could do to rebut it. Poshmark, should have something in place so we can fight dishonest ratings. I apologize I didn’t respond earlier as I missed your comment. Take care

Dec 23Reply

idahoorchid I have a question, you may or not be able to answer.. I purchased an item yesterday that is now not listed. Should I be nervous? The purchase was over $100..

Dec 26Reply

raelynn20 @idahoorchid Hi, there thank you for reaching out. To be honest I have never encountered this situation before. I do know the seller can’t delete the listing after it is sold it sounds like maybe Poshmark removed it. I would definitely contact Poshmark to find out for sure what happened.

Dec 27Reply

hellooposhmark I am going to start doing this after it happened to me. I had someone say there were black sharpie marks on it everywhere... there weren't and then she was going to return it... never did. So, I am starting 2020 off right and recording myself packing, stating the date, and what the item is as well as how much it was sold for. How long do you keep your videos?

Dec 31Reply

raelynn20 @hellooposhmark Hi, I keep them just until after I receive my rating. Also, if a customer opens a case against you there is only an option to submit photos. I submit photos and leave a comment in the case notes to inform them I will be submitting photos through email. I didn’t know if you already new this but I wanted to make sure. Take care and Happy New Year.

Jan 01Reply

nells @awisecup I’m curious too. How do you record it? I’m new and I love reading your tips. Thank you! 😍

Jan 01Reply

superhappyshop Hello! I sold a rhinestone necklace and the customer has opened a case. A stone fell out during shipment and is in the packaging. May I have some advice on the best way to proceed? Thanks in advance

Jan 02Reply

paigejordann I’m so glad there are other people out there that have and or are going through what I’m going through so I am not alone. I recently have gotten scammed and now I’m left with the consequences. Poshmark doesn’t have security for SELLER PROTECTION as for buyers. THEY DONT COVER IF THE ITEM RETURNED SMELLS OR WAS DAMAGED SENT IT BACK. It’s unfair to the seller. There definitely are some serious scammers out there. Be aware of the issues they claim something small or tiny tears. So look out.

Jan 02Reply

raelynn20 @superhappyshop Hi, there sorry to hear what happened. I will share my experience with you. Poshmark, will examine evidence from both parties and determine if the case is valid. In my case Poshmark ending up paying the both of us because they couldn’t come to a determination. Poshmark, also let the customer keep the item too.

Jan 03Reply

raelynn20 @paigejordann Hi, there thank you for sharing your story too. It wasn’t long after I started selling the scammers began to do what they do which is scam. I continue to be amazed how many people are being scammed. Hopefully, things will change and sellers will be protected better.

Jan 03Reply

superhappyshop @raelynn20 Thank you for the advice. It seems like a little thing, however the customer should not have to fix themselves. It would be nice if there was a way to offer a little refund to cover super glue or the hassle. The customer wants the item if it has all stones.

Jan 03Reply

raelynn20 @superhappyshop Hi, I definitely like your idea it certainly would solve a lot of problems. This would be a great idea for you to pitch to Poshmark to get implemented.

Jan 03Reply

thatlilpurp @raelynn20 Ive had someone give me a bad review because they didn’t like my packaging lmao like gimme a break. Also had someone say a NWT in original package item was ripped and looked like it came from a dirty thrift store but refused to open a case. Long story short, if they wont open a case, they’re lying, or clearly dont care enough to be leaving the complaint!

Jan 05Reply

imarisampson I ordered two luxury wallets from a buyer on Poshmark. Both wallets had their own listings and I bought both, came in the mail. I took both wallets to the Gucci store and the workers were not able to authenticate them which means they were fake. I went onto the sellers page and I can no longer see any of her listings, even though it says she has 6 listings. Both of the listings I had purchased never said the wallets were fake, rather “Brand New Gucci Wallet”. Is it time to open a case?

Jan 12Reply

imarisampson @raelynn20

Jan 12Reply

raelynn20 @imarisampson Hi, I am sorry I missed your comment earlier. I would definitely open up a case. If the listings are not showing, then Poshmark removed the listings for some reason. I would definitely submit all your proof you have to prove the item was fake. Again, I am sorry missed your comment earlier.

Jan 14Reply

vatsanai Hello there. I’m new to Poshmark and would like to know if I can use the wording of your warning? I’ve been doing my research before listing anything in my closet because I want to make sure I protect myself. Your tips are extremely helpful! 🙂

Jan 17Reply

vatsanai @raelynn20

Jan 18Reply

raelynn20 @vatsanai Ho, there thank you for reaching out. Yes, please go ahead and use it. Please let me know if you have any questions or need anything else. Have a wonderful day 🙌

Jan 19Reply

vatsanai @raelynn20 Thank you so much ❤️

Jan 19Reply

raelynn20 @vatsanai Hi, I hope you are doing well. Have a great day 😀

Jan 24Reply

raelynn20 @alexandrabauerr Hi, there very sorry to hear this so upsetting. I have come across our fellow posts with situations like this and they seem to gone either way. I would definitely submit pictures highlighting the condition of the purse and explain the condition too. I will share my experience with you.

Jan 24Reply

raelynn20 @alexandrabauerr Poshmark, was unable to determine the validity of the case. Then, they paid me and the buyer received a refund and the item too. I truly hope the case works out in your favor. Also, reach out to the Posher’s who left comments on this post as the advice have been very helpful. Thank you for reaching out to me too.

Jan 24Reply

vatsanai @raelynn20 Good morning ☀️ I haven’t made a sale yet lol It’s all good though 😊 How is everything on your end?

Jan 24Reply

inspirejoy Thanks for this post! I've been selling just under 2 months and it's helpful to be prepared. I just had an issue as a buyer actually, where the item I bought was just in terrible condition after being described as "like new." it was pilled and had snags and honestly looked like maybe she washed it in a wood chipper😩. (cont'd below)

Jan 24Reply

inspirejoy In 40 purchases from Posh I've never had any issues and I actually felt horrible even opening a case, but I spent a decent $ on it. Once opened tho, the seller started saying it was my fault and that I should have asked to see more pics and clearer pics (like I did something wrong by trusting the pics and description she provided)! In the end, Posh refunded me, but it's frustrating that there are buyer's AND sellers that do things like this.

Jan 24Reply

xfourchette @raelynn20 what do you do when a buyer falsely claims something is fake but you have receipts tracking info etc from your original purchase that proves it's real? does posh give you a chance to show them and prove your case? I've seen a lot of stories of people trying to get free stuff by falsely claiming it's fake and it's so messed up. 😔

Jan 28Reply

empopapparel I have to start doing this. Do you film yourself packing too? Thanks

Jan 30Reply

raelynn20 @vatsanai Hi, there everything is well. Wishing you tons of success too. Have a great day 💕

Jan 30Reply

raelynn20 @inspirejoy Hi, there thank you for reaching out. I have had issue like this too. I am glad it worked out for you too. I have read some of our fellow Posher’s post and some of them didn’t get refunded.

Jan 30Reply

raelynn20 @xfourchette Hi, there thank you for reaching out. When, a case is opened the buyer and seller will be able to submit photos and comments. Poshmark, will examine the evidence and determine the resolution. I hope this works out in your favor too. Please let me know if you have further questions. Have a great day 😀

Jan 30Reply

raelynn20 @empopapparel Hi, there I don’t film myself packaging. I have come across other Posher’s and some do video themselves packaging. Also, if a customer opens a case you are only able to submit pictures and comments. Therefore, I photograph my items too.

Jan 30Reply

raelynn20 @empopapparel If a case is opened I submit photographs and comments relating to the item including a comment letting Poshmark know I submitted a video through email too. Please let me know if you have further questions. Have a wonderful day 😀

Jan 30Reply

xfourchette @raelynn20 thank you so much! I was able to post pictures of the receipt for the buyer in my closet, and she edited her rating to 5 stars so it all worked out. glad posh gives you a chance to fight your case. other selling platforms don't always do that.

Jan 30Reply

raelynn20 @xfourchette Hi, there such a wonderful update. I am so glad it worked out for you, simply amazing. Thank you for letting me know what happened. Thank you for reaching out too. I hope you have a Terrific Thursday and take care 😘

Jan 30Reply

b_dowling What about when you're scammed by the seller? I just got an empty box!! As soon as I picked up the box i was worried because i didn't hear or feel anything in it, so I recorded myself opening it and messaged the seller (I wanted to give her a chance to fix it if it was an honest mistake) and Poshmark, but haven't heard back and the seller went from having a gazillion listings to having none visible to me...I can still follow her though, so I'm not sure what's going on...but it was $100!!!

Jan 30Reply

raelynn20 @b_dowling Hi, thank you for reaching out. If you haven’t already go ahead and open a case and submit your evidence. The case will only have the option to submit comments and photos. In the comments make sure to inform Poshmark you have the video you will be emailing them and any other comments to prove your case.

Jan 31Reply

raelynn20 @b_dowling Also, if can longer view their items then Poshmark removed their listings for some reason. Please let me know if you have further questions. Take care

Jan 31Reply

briisytchoice Thanks for this!! im in north charleston also :)

Jan 31Reply

raelynn20 @briisytchoice Hi, there you are welcome. I’m glad you stopped by and it’s very nice to meet you. Please let me know if I can be of any help. Take care and be blessed 💕

Jan 31Reply

style2share very useful info. thanks for sharing.

Feb 01Reply

chelseamae17 @b_dowling the same thing just happened to me too! I was scammed by a seller- phantombae , for a $25 purchase plus shipping. She had over 540 listings and they’re all gone now, including the listing that I had purchased. When I go to click on my purchase under purchased, it says that the listing cannot be found, but is pending shipment. Really frustrating! I would have rather used my posh credits on something else. I just contacted Poshmark support so we will see what happens!

Feb 02Reply

b_dowling @chelseamae17 yeah, Poshmark Support or maybe the seller ended up cancelling the purchase for me, but I’ve been scammed by a few Sellers at this point either with empty boxes or stained merchandise that was supposed to be NWT or just never shipping an item, and while it generally doesn’t end up costing me anything, it still takes time and energy to deal with the issues! I think I’m going to delete my account...the deals are good, but I’m just not sure it’s worth it!

Feb 03Reply

raelynn20 @kathleenconsult Hi, there if sellers don’t respond back to be honest when I previously read Poshmark’s policies I didn’t come across information regarding reporting sellers for not responding back. You may be able to find the answer to this question in Poshmark’s frequently asked questions section or you can email them and ask the question.

Feb 09Reply

raelynn20 @b_dowling Hey, there sorry for the late response. I am glad to hear it worked out for you. I appreciate you letting me know. Here is too wishing you well🥂 Have a blessed day and take care 😀

Feb 09Reply

jacelinescloset @kathleenconsult Fake buyers usually list their email and their profile shows they just signed up. I don’t know what you mean exactly though. Because I get offers from people and sometimes the offers are like a joke. And usually I consider them scammy and decline offers and block

Feb 09Reply

luckey31 @raelynn20 Hi, i just got a 4 star rating and a comment about the cleanliness of the item. She has had it for just about a month now and who knows where she had it and if she wore it. I saw your page about taking a video of the item while you are shipping it etc. Its a really good idea. the shirt was worn probably once by my daughter. I do not sell anything that has stains on them. It aggravates me that she waited exactly a month from the date buying it to rate it. I will be making videos

Feb 21Reply

luckey31 @raelynn20 I forgot to ask, can I use your warning message

Feb 21Reply

raelynn20 @luckey31 Hi, there sorry to hear what happened. I definitely understand what you going through. Please make sure you take photos of your items too. If a case is opened, then you can only add comments and pictures. I have annotated in the comments I will be emailing a video too. Yes, you can use this sign too. Please let me know if I can do anything to help. Have a great day.

Feb 21Reply

maleconsign @raelynn20 and submit it how ?

Feb 29Reply

raelynn20 @maleconsign Hi, there if a case is opened you will have the opportunity to enter comments and photographs and not videos unless this changed. Therefore, in the comments I leave a note indicating I have a video, and I will be emailing the video to Poshmark via their support email address. Please let me know if you have further questions. 😀

Mar 02Reply

jdsecretcloset Hey! I’m sooo lost right now and hopefully you can help lol. Someone just purchased something from me, and minutes later their account was gone. Still showing the item as sold to a long scramble of numbers and letters as an account name.. I’m worried if I ship they won’t accept and I won’t receive funds. Has this ever happened to you? Thank you so much!

Mar 06Reply

mkmemphis901 I recently has a buyer damage my item so they could return it!! I am furious and Poshmark took their side. I mean this woman put green paint on my stuff. What can I do?? I have open buys other wise I would have deleted my account by now

Mar 23Reply

raelynn20 @mkmemphis901 Hi, there so sorry to hear what happened. I have come across another Posher’s post one time and she had a similar situation. Poshmark, had refunded the customer’s money and the customer returned the damaged item back.

Mar 26Reply

raelynn20 @mkmemphis901 However, the Posher (seller) kept contacting Poshmark several times afterwards because the customer damaged it and not her. Then, Poshmark had her to send the item to them and they was compensated for the item. Maybe, you can try this and hopefully you will have the same outcome too. I hope this helps you too.

Mar 26Reply

raelynn20 @jessderany Hi, there I apologize for the late reply as I missed your comment earlier. I have encountered this before and in my case everything worked out. I had to wait a few days until Poshmark accepted the order on the customer’s behalf and released the funds.

Mar 26Reply

mkmemphis901 @raelynn20 thanks so much it’s been a nightmare then this woman didn’t send back the other items in the bundle so they are trying to refund her the full amount. Not only did she ruin the pants they smelled like they had been in a bar for months. I hate cigarette smoke I just threw them in garage. Told posh I don’t care about the pants at this point I can get there are bad apples but I want my money for items that the woman decided to not return.

Mar 26Reply

mkmemphis901 @raelynn20 it took them a whole day to get to her complaint but it’s been 3 for mine and still no one. I’m trying not to get discouraged by this. Had some good experiences. Thanks for your feedback 😁😁😁

Mar 26Reply

extensivecloset I wish I found this listing before. I just have a case open on my mystery bundle. She claimed that she only received one of the two lululemon shirts. This is so disheartening.

Apr 08Reply

krystanp I'm just seeing this, I've had the issue of the buyer not liking the way the item fit them and saying that on the pic for the listing it looked bigger than it actual is. How am I supposed to know what will fit or won't?

Apr 11Reply

2020fashion Thank you SO much for posting this. Very much appreciated.

Apr 16Reply

so_silver I showed all of the proof that I received an empty box from the poshmark authentication center and because I picked up an empty box I lost almost 2500. They didn’t insure it with usps so they only sent me 100. This is the worst site ever.

Apr 16Reply

globalfinds312 @raelynn20 Hi, I sold an expensive purse and am about to pack it to ship. I'm nervous about it. Suggestions? I will film the packing. Should I send the original papers, etc. (not the receipt) to the buyer? THANK YOU!

Apr 27Reply

raelynn20 @globalfinds312 Hi, sorry for the late response. I would take pictures of the purse in good lighting. Also, if you take a video of your purse, then there is no way to upload it if a case is opened. The only options available are for comments and pictures. Also, I written in the case comments I emailed additional video proof. However, I don’t know if they actually watched the video. I hope this info helps. Please let me know if you have further questions. Have a blessed day 😀

Apr 29Reply

lauriebeth_ This is so smart, and sad that its necessary. I've never had a case against me until last week when I had TWO. I'm sure one item was damaged while she opened the package (it was new and suddenly had a very clean-cut hole in the case pictures...almost like some scissors had "accidentally" punctured it...). I'm sure Poshmark is aware that people use filing cases to scam people or get around the rules, I just wish they'd do something instead of defaulting to the buyer's side.

May 01Reply

raelynn20 @lauriebeth_ Hi, there sorry for the delay. I’m sorry to hear what happened too. I was trying to figure out a way to make for sure I protected myself. When, I had to provide pictures I didn’t have any besides what was posted in the listing. I decided to take additional pictures just in case something came up. Thank for sharing your story. Truly, something has to change as seems to keep happening. I hope your cases are resolved in your favor too. Have a wonderful day.

May 04Reply

shesells88 @raelynn20 thank you for this informative post!! I’m currently experiencing a extremely disgusting experience with a dishonest and fishy customer. They sent me an offer on one of my items and I accepted it. THEN a day after purchase and after me shipping them the item, they start sending me messages asking me to accept return of item and cancel shipment because they’ve accidentally purchased the item. I let them know of Poshmark policy and they still continue harassing me.

May 08Reply

shesells88 @raelynn20 After they received my item they opened a claim saying my ‘never been worn NWT’ item smells of perfume and she’s allergic to it. My items are shipped from a scentless home since I am highly sensitive to certain scents and chemicals .How do I protect myself and my business with dishonesty and scammers like this buyer?

May 08Reply

ellekaysell Hey! I'm hoping someone can help me, as I'm at a loss here and have never seen this situation. I sold a top from my closet last night and the woman had a profile at the time of sale. This morning, I went to go check out the sale in more detail and the profile no longer exists. Any ideas? I'm not sure if I feel comfortable shipping this item.

May 09Reply

raelynn20 @ellekaysell Hi, there I have never experienced this issue. However, I have seen other Posher’s mention something like this before. One Posher mentioned products can be purchased on here without an account and they can checkout as a guest. Also, I’m thinking someone placed an order and then deleted their account for some reason. This situation would definitely make me think twice too about fulfilling this order because you have no way of contacting them.

May 09Reply

ellekaysell @raelynn20 yes, thank you! I did end up reaching out to support to see what they recommend or if they have any insight. If I do end up sending it then a detailed package video will definitely be taken prior to putting in the mail.

May 09Reply

raelynn20 @shesells88 Hi, there I’m sorry to hear this. I take pictures in good lighting of my items to ensure I can prove the condition. This process has worked for me so far. I’ve come across another Posher with this issue with this issue regarding smell. Poshmark, sided with the seller in that particular case. I believe it was because the Posh’s buyer protection didn’t cover smells.

May 09Reply

shesells88 @raelynn20 do you know where it states that policy ? I’m supposed to receive my return shipment and I’m afraid they might’ve also damaged my item to make their return by adding perfume on it

May 09Reply

raelynn20 @shesells88 Hi, go to the the Frequently Asked Questions section in the Poshmark app. In the search bar type in your question. I did search for (How do I file a return) question and it gave answers I believe could help you too.

May 09Reply

raelynn20 @shesells88 Also, you can search for more information on the Posh Protect program in the FAQs. I believe our listings we post have information in them too about the Posh Protect program.

May 09Reply

eliberryjams @dkstyles It was this post just refound it

May 12Reply

eliberryjams @dkstyles This is the post I was referring too.Thankyou again.

May 12Reply

zippen LOL

May 16Reply

jennys_boutique @raelynn20 have you ever had anybody with a fresh account buy something from you and never write a review , but you still got paid. I recently sold something and the buyer payed and everything but the buyer has not been active since the day of purchase. Is it possible the buyer could be fake. I have had many fresh accounts but from me but never thought anything about it.

May 17Reply

raelynn20 @jennys_boutique Hi, there thank you for reaching out. I have had buyers like that before and everything was legit. I was apprehensive at first but all of those transactions ended perfectly for me.

May 17Reply

raelynn20 @cbpb1 Hi, there thank you for reaching out. I have encountered this situation many times. Poshmark, would accept the order on the customer’s behalf after 3 days have passed. In these situations there is not much you can do. I know some Posher’s will contact the buyer and ask them to accept the order.

May 20Reply

vets9 I am going through a situation where a buyer claimed I sent her only one item from a listing for two items. It’s horrible because it’s such a blatant lie. I will be making videos going forward. QUESTION : I heard there is a list somewhere of buyers who do this kind of thing, or or buyers sellers should beware of, does anyone know of such a list?

May 22Reply

raelynn20 @vets9 Hi, there I wish I could help you with this. I haven’t come across a list like that on here in a while. I’ll keep my eyes open and let you know. Have a great day.

May 22Reply

globetrotter22 @melissy211 exactly the same here

May 22Reply

rozroks Hi fellow sellers. Poshmark does not protect sellers. I found this out when a buyer request a return on item I sold. Her reasoning was it was too thin for her liking (14k necklace). Poshmark approve the return saying that due to incorrect material. which is a total lie. Buyer got a 14k necklace and I did not misrepresent my item. There is no help from Posh whatsoever. Poshmark don't care about sellers at all.

May 23Reply

patricia198 @preppiebohemian That same thing just happened to me yesterday and I was so shocked and upset....unfortunately, I didn't record myself packing the item but I'm considering it after this bad experience. It's the first time it happens to me. The case is still opened. What do Poshmark do in this case? Will the buyer return the item she said I mailed? Thank you!

May 24Reply

tiggerhoods @arbitrarilychic question: I just got a sweater. And it is clearly stretched out from a hanger like hangers do to sweaters. The thing is the description just says “great condition” and in the pictures the sweater is fluffed up (I’m almost 100% certain on purpose) to perfectly hide the stretch marks in the pics.. you honestly can’t see them in the pics.. I feel like I got taken advantage of... what should I do? Or can I do anything?

May 25Reply

kaianielsen currently have a buyer lying about inauthenticity ☹️ does anyone know how quickly pm usually closes a case?

May 28Reply

raelynn20 @kaianielsen Hi, sorry to hear what happened. Poshmark, in my cases took about 1 1/2 weeks to resolve. I don’t know if my timeframe is standard.

May 28Reply

kaianielsen @raelynn20 thank you for your response ! I emailed pm to prove authenticity. the buyer is claiming the top is too big so I’m hoping they don’t take her side because she just wants to return it :/

May 28Reply

raelynn20 @kaianielsen Hi, there I hope everything works out in your favor. Poshmark, I’ve seen will go either way depending on the evidence. Please let me know if you have further questions or comments. Take care and be blessed.

May 28Reply

unimer This is so smart I also started recording my products in detail prior to shipment. There are so many buyer scammers on this app I am so disillusioned

Jun 03Reply

unimer @melissy211 wow wow me too this is insane what is happening on here? Why don’t they check out the buyers history?

Jun 03Reply

unimer @raelynn20 I also record my items, but in the evidence comments you can only submit pictures. How do I go about submitting my very detailed videos?

Jun 03Reply

raelynn20 @unimer Hi, there I submit the videos by emailing it to them making sure to annotate the case number and important details. Also, when I submit photos I ensure they are clear and captures my products condition just in case Poshmark doesn’t review my video submission.

Jun 03Reply

unimer @raelynn20 wow thank you so much. I literally have the worst anxiety. People have accused me of the most ridiculous things on this app and it feels like we the sellers aren’t being protected even though we pay a huge commission fee in comparison to other sites. I’m so disillusioned I’m waiting for the last scammer to receive their purchase to see what they’ll say, they’ve already accused me of selling non authentic item six days after purchasing and they haven’t even received it.

Jun 03Reply

unimer @rozroks YOU ARE SOOOO RIGHT

Jun 03Reply

unimer @vets9 wow this site is literally full of scammers. I’ve been having a horrible experience here, as a seller.

Jun 03Reply

unimer @jennys_boutique it’s happened to me too. This site is full of scammers.

Jun 03Reply

unimer @shesells88 this app is literally full of scammers. I’m a new posher, if you check out my closet I try my hardest to take clear pictures and descriptions, and in about six sales I’ve already had three problems.

Jun 03Reply

raelynn20 @unimer Hi, I’m sorry to hear this is happening to you too. I have been on here for a while and this continues to happen. I hope things work out in your favor.

Jun 03Reply

unimer @raelynn20 thank you so much 💜

Jun 03Reply

hokulea1 Good post and helpful information. I already videorecord items and packing for ebay and am now starting to do so here. Most of my transactions have been positive, but one lady sent items back saying they had dog hair (I don't own a dog, but SHE does!), and she actually KEPT the very nice free items I sent. Just all kinds of wrong, sadly. People who do that should not be allowed on here. Thanks for the good information and advice. Have a great weekend. :)

Jun 06Reply

islndgrl824 @raelynn20 great idea. Thank you so much.

Jun 07Reply

raelynn20 @lenimb Hi, you are welcome. Have a wonderful day 😀

Jun 09Reply

raelynn20 @helpmydaughter Hi, you are welcome. It definitely is necessary to protect ourselves on here from the scammers. Hopefully, Poshmark will provide better protection for us sooner rather than later. Have a great day 😀

Jun 09Reply

tatianali @raelynn20 hi, just randomly found your post, I’ll be doing exactly the same thing! Especially for expensive items as turns out there are dishonest buyers that claim the item isn’t as described, I just got my first case and am waiting for it to be resolved by posh 😔 but will do videos from now on to ensure I protect myself. Thank you 🙌

Jun 19Reply

krsheffield I had a buyer buy a pair of shorts from me. I got them in high school and they are a youth girls medium. The buyer gave me a rating of a 2 because they are not a girls medium she says. Yes they are!?!?!?!?!!! I messed her to reject them and send them back to me but she has not replied back. What can I do? I did not label them wrong! I needs my stats high...I only sale on Poshmark to get money to buy my son clothes. Please help 😢😞😇

Jun 20Reply

thehallierae Hi maybe you can help me!! I just bought some shoes from somebody and I went back to show them to a friend and the listing was deleted! There isn’t anything in their closet anymore. The money came out of my account but I don’t know what to do.

Jun 22Reply

raelynn20 @thehallierae Hi, there usually if all of the listings are deleted and you can still see in their closet for example 12 listings and there are no listing showing. Then, Poshmark has removed the listings from their closet. If you haven’t already, then contact Poshmark to see if they can check the status of your order.

Jun 23Reply

carolina_p0605 Hi, I bought an item about 4 days ago and the seller haven’t shipped out the item yet. The seller haven’t been active since June 10. What can I do?

Jun 23Reply

raelynn20 @carolina_p0605 Hello, there I tagged you in different listing with some information regarding shipping speed during COVID-19. Have a great day.

Jun 24Reply

nbydalek Great idea. Thanks so much for sharing. wish there was more protection for sellers❤

Jun 25Reply

gkscloset @raelynn20 this is so helpful! Thank you!

Jul 12Reply

kminyard @kaianielsen hey! Just curious what happened with your inauthenticity case? I’ve been on posh for years, never had a return and now I had case opened on a blazer that she literally just sent photos of it wrinkled from shipping saying “bad quality not authentic.” No one would ever knock off this brand, I know where I purchased it and I had it at a high end consignment shop where they authenticate everything. Wondering what you did and if it worked?

Jul 25Reply

kaianielsen @kminyard hey! I actually needed up emailing poshmark to make my case separate from the complaint directly on poshmark. I sent photos directly from the posting to them to ensure they saw them all, and I just stayed on them until I heard back. I think i got lucky because I had a lot of photos and the buyer ended up being unresponsive when asked for “proof”. But definetly email poshmark directly! I hope it works out for you 😊

Jul 25Reply

kminyard @kaianielsen awesome thanks, I will do that! The claim is just so ridiculous and she’s pretty responsive at this point, but I just don’t know what else to say to prove that, the authenticity shouldn’t even be a question she just wants a return or she’s pulling some kind of scam who knows. Thanks for your response though!

Jul 25Reply

kaianielsen @kminyard my biggest fear would be her returning it but you not receiving the item you sent her back. I’ve heard of ppl scamming this way. So if she does send it back I would be sure to record yourself opening it or something so if it’s the wrong item you have proof (:

Jul 25Reply

kminyard @kaianielsen yes! I film myself packaging all my expensive items when I ship them, I’ll have to do that with a return. They know exactly what to say to get a return granted, but usually I choose to sell on posh just because there is more seller protection compared to other sites. But now that it’s happened I keep reading horror stories so fingers crossed! This buyer also has 3 returns opened by her discussed on her meet the posher listing so hopefully they factor that in.

Jul 25Reply

shoelovercloset Hi, I’m super stressed couse someone just bought something from my closet and they seem realllly sketchy. The name appears different in 3 places (all three seem computer generated) and they seem to have just created the account. Any advice on what I should do????

Jul 29Reply

raelynn20 @shoelovercloset Hi, there thank you for reaching out. When, I don’t feel comfortable with a transaction, then I will cancel it especially if I reach out to the buyer and they don’t respond. I wish give you a better answer to this situation. However, for myself it’s best to cancel the transaction and keep moving.

Jul 30Reply

haroldpierce I’m so upset. I shipped a pair of Jordans to a buyer. His opened a case against me lying saying I didn’t ship them. He opened the box, stole my shoes, and placed bedsheets in the box. I have no way of proving I shipped them other than the tracking receipt proving the weight of the box vs. how much sheets would have weighed. My track record is good. I would never do this to a person. I hope I win the case and receive my payment.

Jul 30Reply

raelynn20 @haroldpierce Hi, there so sorry to hear this happened to you. Please make for sure you do submit your receipt. I hope this case works out in your favor too. Take care and thank you for sharing your story too.

Aug 03Reply

brighteyes38143 @arbitrarilychic are you kidding me??? ppl really do this???😒😒

Aug 05Reply

brighteyes38143 @haroldpierce that's despicable 😞😞im def starting to re-think this (posh.merc) if this kinda stuff happens on the reg?? wow!! sorry I just stumbled on this & kinda shocked & disgusted by what ive read!!?? that's way too much b.s wow 😞 is this type of lying con artist lowlife behavior, basically stealing from sellers, common?

Aug 05Reply

haroldpierce @brighteyes38143 I’m happy to report that poshmark believed me and awarded me my payment. IM so glad. It’s unfortunate that we can’t enjoy our experiences without worrying about frauds!

Aug 05Reply

haroldpierce @raelynn20 thank you. It all worked out. I will now record all of my mailings!

Aug 05Reply

brighteyes38143 @haroldpierce awwww!!! good!!! justice prevailed!!!!☺😉😉 im rethinking this selling thing cuz I adore my stuff & its all very nice.. I dont want to deal with sleazy 💩 heads when we're all just trying to find the things we like (bohos👖💘😍) & sell the things we don't really need or use. and ppl do sh°t like that???? wooof. food for thought I guess. Glad you were made whole my friend!!💜💜☺

Aug 05Reply

haroldpierce @brighteyes38143 ❤️❤️❤️

Aug 05Reply

brighteyes38143 @haroldpierce ☺😻😉😘

Aug 05Reply

raelynn20 @haroldpierce Hello, there so glad it all worked out for you. It’s good to know Poshmark’s process actually does work to protect us. I hope you have a blessed day and take care 🙏

Aug 05Reply

kenseyrosen A buyer never returned my item and poshmark is still holding my money and won’t answer my emails 🥺

Aug 06Reply

amigregg Great guidance. Didn’t know I would have to video my packing. Thanks for your support. Have a great and safe weekend everyone.

Aug 08Reply

raelynn20 @amigregg Hi, I’m glad this post helped you so many fellow Posher’s contributed and we are definitely getting through this together. I wanted to let you know if a case is opened. Then, the you can only submit comments and pictures unless something has changed. Previously, I annotated in the notes I submitted a video through email. Please make sure you have good clear photos on hand just in case they happen to not review the video submission. Be blessed and take care 😀

Aug 12Reply

amigregg @amigregg Thanks so much. In this day and age unfortunately, I believe it’s necessary to protect yourself. I appreciate your kindness in commenting back to me. You take care as well and stay safe.

Aug 14Reply

raelynn20 @amigregg Hi, there you are welcome🙏 Be blessed and take care 😘

Aug 14Reply

bohochictrends I Had a buyer open a case saying She received the wrong items. The items she suggested we're wrong we're actually gifts for her in addition to what she purchased. She claims the items were not in the Box. I have a system where I every time I put something in a Box, I check it off in a notebook so I know I did not forget anything.

Aug 24Reply

bohochictrends If I video tape the packing of the Box I would have to continue videotaping as I took it in the car, drove to the Post Office, and took it inside. Otherwise if I break it up into 2 videos they could claim it's a different Box. Is making one long video my only option to protect myself? Thank you for your help.

Aug 24Reply

coconutgarden I just had a posher but a bag from me but she doesn’t have any items listed and her profile is blank so I’m thinking I could be getting scammed. What do you guys think?! 😫

Aug 29Reply

couture225 I’m happy to find this tread but disappointed that dishonest people are getting away with scams. I’m a new seller and I’m pretty sure I’m apart of a bait and switch of products and a person trying to return a defected replica. I will start video recording all of my shipping and transactions. THANK YOU for this thread!

Sep 02Reply

jerimeharrow @raelynn20 hey there, I’m sorry to bother you but I googled my question your profile popped up. If you don’t have time to answer it’s totally cool. What do you think about selling to someone that has no listings and doesn’t even have a about me profile. I had an issue with a Louis Vuitton bag but posh totally resolved it. I just feel weird about selling to someone with nothing on there profile, I also feel kind of like a jerk for thinking that way. I hope your staying safe out there. ❤️

Sep 03Reply

eskici1970 @jerimeharrow I sold not trust even Poshmark fight now. They are not doing there job as they use too. Authentication stopped totally. It use to take 48 hours to be proofed but right now it is 2 hours it arrives and checks out and shipping included. They are not touching anything or investigating, because of COVID. All the fake items are going through. Watch out and don’t send your goodies out.

Sep 03Reply

drew_lion @johnsmith996 is a scammer people watch out!!

Sep 04Reply

sellagram PM will not have your back. I'll post the info on 'poshmark for grownups'. A buyer signed up & seconds later bought a $394 NWT bag, without asking ?'s, offers or bundles. Paid for it, got it & opened a case. Had a bad feeling but shipped. She provided pics of an old, used bag which of course did not match my new bag. I have a 350+ 5-star sale history, buyer is unknown but PM sided with her anyway, ignoring my impeccable history, saying that her images showed 'wear', not as described. No kidding!

Sep 05Reply

sellagram Did PM really think that this scam buyer will provide images of the new bag??? duh. Anyway, the buyer's agenda all along was to switch the Valentino backpack bag, knowing how sites like PM works. At this point, I am slowly deactivating most of my listings until there is a better resolution. PM is great when sales are smooth. PM may side with the seller for inexpensive items, but not high-end dollar amounts. And, their responses are robotic, generic and a joke. Hiding behind a screen.

Sep 05Reply

jerimeharrow @eskici1970 thank you so much I really appreciate it. ❤️❤️

Sep 05Reply

eskici1970 @jerimeharrow I was so mad and just realized, my first sentence does not make any sense, 😂😂 I meant that I don’t trust PM anymore with there authentication! Thank you for your add, very appreciated 🥰😘

Sep 06Reply

profashional25 @raelynn20 I’ve sold items on PoshMark with no issues until today. A buyer purchased perfectly new sneakers and broke the metal tip off of one saying I sent it to her broken. Although it was new, never worn and maintained in the box. Posh mark sided with the buyer but now I know to record the entire boxing process going forward. Unfortunately this experience left a sour taste in my mouth so I’m going to take a bit of a break but going forward when I return, I’m going to use this method.

Sep 09Reply

ashleyn6544 sold a bundle recently and some woman complained about everything in the bundle to the point I was like send me my stuff back... and what did she do keep part of my bundle.... filed a report with poshmark if it does me any good

Sep 11Reply

dancingkp @sellagram Just had the same experience today. A buyer bought mine without negotiating and opened a case. She claimed it was the wrong size. The photo she uploaded is not the skirt I sent to her. I even took a photo of the tag of the skirt I sent to her right before I packed to prove that I sent her the right size. I uploaded my photo to the case but Poshmark still decided to side with this dishonest buyer. She wants my size but does not want to pay and Poshmark is OK with that. Sad.

Sep 16Reply

jazzkochhar @arbitrarilychic I have always done this! Happy customers til I get a new buyer a very evil egg she is- she lied and falsely damaged the product. I have all video evidence and clear photos. It’s a great thing to do all sellers should. Now just waiting on poshMark to decide.

Sep 18Reply

blueblondeeyes Thank you so much for sharing, I have had numerous issues with buyers and I will start to video all of my sales and packaging. I love Poshmark and most of us here are honest and fair.

Sep 29Reply

lovealwayslacey Thank you for sharing this. I'm new to poshmark and just had someone ruin my 5 star rating and my whole day 😤 Said my item was "not as described." I think it just didn't fit her 🙄

Sep 29Reply

amandabmil Every sold something and a buyer isn’t even available on here afterwards?! I thought at first she just blocked me but my friend couldn’t find the gal either?! I mean within an hour or so of buying it was like she never existed?! I videoed everything and mailed it?! But seems very shady

Sep 30Reply

amandabmil @dkstyles yes same! Just had someone with a name like this buy from me this completely vanish from app?! I videoed me boxing up the item and all but I am worried

Sep 30Reply

alisa_treasure Hi! Thank you for all useful information you provide here 🌹 can I ask you here if you came across the situation when someone bought fake here? Does poshmark refund? I bought the fake fragrance but the seller is still keep talking that it’s the authentic fragrance. I collect niche parfumerie so I know that it’s a cheap fake. I have this scent in my collection and this one I bought for the future just because of the good price. When I got it I was really in shock. Thank you ❤️

Oct 03Reply

cyndiquil07 Hello :) I just started like a month ago. All extremely helpful information. My first mistake is I accidentally entered the incorrect price for an item since I have a similar item on another listing. Really sucks I am going to lose money. I didn’t want to cancel because the customer isn’t at fault and didn’t want to risk a bad review or something:(

Oct 05Reply

cactusposh16 @cyndiquil07 You can cancel and it won’t affect your reviews.

Oct 06Reply

cyndiquil07 @ddivina93 wish I would have known that before I shipped it. :( oh well. Next time no late night editing.

Oct 06Reply

cactusposh16 @raelynn20 Yup, same thing happened. I will print outside any package”this package has been recorded exactly how it was sent”. is ridiculous people scamming or damaging items to return sucks! 😒

Oct 06Reply

cactusposh16 @cyndiquil07 Yes girl! Sometimes you gotta cancel and is okay to do that. Better safe than sorry and your products are good items too! Please take tons of pictures because petty buyers will lie about the most meaningless things and poshmark will side. Not worth it! so back yourself with evidence

Oct 06Reply

cyndiquil07 @ddivina93 omg I hope this isn’t the case. I sent it anyways to her. I wrote my name and date and poshmark name id on a sticky note while I recorded the items. And when I taped the box. A letter as well. Also when I put shipping label on box. It already started tracking. So I cross my fingers that nothing goes wrong.

Oct 06Reply

cactusposh16 @cyndiquil07 Good luck! And a big advice take lots of pictures of your item in your post bec if you do only one picture, ps can really side with you if the buyer complains and lies about somehow not showing in your picture.

Oct 06Reply

cyndiquil07 @ddivina93 thank you for the advice. :) I try to take as much but I usually have multiples and don’t want to open all the packages for the pictures since I sell them how they come directly from the factory.

Oct 06Reply

jgrace198234 @arbitrarilychic hi! I’m new to this app. I have sold a few items and I am still waiting to see how it pans out. I have a few high end items and I am worried about selling them to people with nothing on their profile except their picture. Is this valid concern? Thanks. 😊

Oct 06Reply

cyndiquil07 @ddivina93 hey there :) ughhhh so my package was delivered to that person like in the middle of the day... and I really hope she decides to accept and submit review so I could get my money. I hope she doesn’t start something:(

Oct 08Reply

cris_by_design This woman was so smart I have sold a brand new bag with wrapped in tissue all around but my fault didn’t take the bottom pic of the bag and she gave me 5star 5 days ago and and changed it to 1 star after 5 days says that the bottom of the bag was scratched and the bag has metal legs so it doesn’t sit directly on the surface. My fault that I didn’t have photo of the bottom bag. She outsmarted me. Lesson learned. I hate dishonest ppl.

Oct 10Reply

altonfamily @jgrace198234 I have had the same concern too. Unless they give me a realistic bid I just decline them. One thing to keep in mind is items over $500 are authenticated by Poshmark and this is your little insurance policy. I just had someone open a case against me for a bracelet they claimed was not as described. It was over $500 so Poshmark authenticated and I used a tape measure to show length and width and gave an accurate description. Poshmark ruled in my favor and I got my money.

Oct 20Reply

jgrace198234 @altonfamily oh, good for you! And good to know. Thanks a lot. 👍🏼🤗

Oct 20Reply

cris_by_design @csweet100 yep. And it’s a turned off.. was 300$bag including tax and she only paid 100$ because I didn’t need it and trying to clean out my closet at least to get some of my money back and she ruined my 5*****. There’s some Disgusting people out there hope she gets karma tho... how can you complain to a brand new bag unused and perfectly wrapped with care and for fraction of the price...

Oct 22Reply

cris_by_design @csweet100 I blocked her ass she made me mad. She probably has bills to pay and broke! I hate ppl like that so now have to take pics every corner and sides because ppl like her exist.

Oct 22Reply

cris_by_design @csweet100 Poshmark should question these ppl giving unrealistic review... they should scrutinized these ppl because it’s ruining the sellers name... they shouldn’t be allowed to say whatever unfair and dishonest!!! That’s a little bit stupid rating... they should just take that crap off... nobody force them to buy anything from someone else’s closet... they should also ask questions before buying... because I’m sure nobody wants to sell them anything if they were being difficult and a scam!!!

Oct 22Reply

hniccccc @mhudson0622 Yes I sell on eBay and I document everything I photographed before during and after packaging I also videotape packaging up the item I videotape everything

Oct 27Reply

mywishr Agreed! I wish I had taken a photo of an item I also had a posher open a case on, stated the item was too tight, even though I gave its measurement in the listing (and poshmark does not allow returns for size). It seems like PM asked her to measure the item, but she posted one that cuts off a corner of the item so you can't actually see if the end lines up with the ruler and added a bend to make it look smaller... and suddenly decided to add more stuff, which was all mentioned in the listing.

Oct 28Reply

lindsay7cagala @mywishr I always wondered why people recorded and now I totally understand and I’m going to start doing it myself. I literally have someone right now accusing me of sending them a wrong make up palette and claiming it was used. Which is absolutely absurd and ridiculous. Why on earth would I do that when they obviously would not accept it anyways? People will do anything to get something free.

Nov 03Reply

tarablevins1967 @tdread, I think you make more money with Ebay. I do both simultaneously. Lately, I've sold more on Poshmark and Facebook than Ebay.

Nov 13Reply

kristalutz518 Hi- question. Is it possible to say “pending shipment scan” and the seller actually didn’t ship the item? It’s been saying “pending shipment scan” for the past 3 days. I find that hard to believe that a package will sit for 3 days without being updated with the tracking #. I’m new to poshmark so this is confusing to me. Thanks in advance for your help.

Nov 21Reply

elenag438 Hey 👋🏼 quick question when someone has purchase something but they delete their account afterwards, do you still ship the item ?

Nov 22Reply

hanianyc Can someone buy a used bag for $400 and reposh for $900 as brand new? Is there a policy on Poshmark?

Nov 23Reply

_avago_ @vanessaraee I was reading your comments. Did you sell something 500 plus that would get authenticated and then still had issues? I havne't sold something over that but was about to until I read your comments.

Nov 24Reply

poshfarrah @lindsay7cagala i came here to vent, lost my 1st return request, for a pair of frames that I did not list as NWT but described accurately So angry with Posh, this buyer has 0 sales history. I wish we knew how to see the buyers purchase history

Nov 25Reply

poshfarrah @csweet100 agreed.

Nov 25Reply

alyssaarmogan95 @elenag438 I’m wondering the same, I just had someone purchase from me as well and immediately delete their account. I’ve read some other posts online that Poshmark allows for guest checkouts and that could be it. But I’m still a little hesitant.

Nov 29Reply

shelbrittain @alyssaarmogan95 this literally just happened to me too! Did you get it resolved?? Im guessing we read the same article online from 2017, but I think that everyone now must have a posh account now as of 2020 to be able to purchase. I sent a message to posh support regarding the situation but if I don’t hear back I will be cancelling the order!

Dec 06Reply

alyssaarmogan95 @shelbrittain I just sent out the order last week but it’s going across the country so may take a while. I’m waiting to see how it turns out because I just got another order yesterday under the same circumstances and dont want to ship it out until I know. Thankfully the one I sent isn’t worth much if it turns out to be a scam. But if you’re correct and you must now have a poshmark account, then poshmark needs to do a better job at safeguarding to protect sellers in my opinion.

Dec 07Reply

shopcococity Hi, love your closet, I’m giving away a free ash burner with every purchase of incense. I have over 75 Scents 15% off plus some cool variety packages @shopsugarland Happy Holidays Paula!

Dec 17Reply

kaillim17 Question: If someone makes an offer and then their profile has nothing but the Posher information ... is that a scam? The offer was $10 below asking so I denied, but just wondering if I should look out for these in the future. Also, thank you for the tips; so sad that not everyone can be honest.

Jan 03Reply

symanthajane This is awesome! Thank you for sharing and sadly, I will be recording my transactions from now on. I’ve just had two back to back dishonest buyers. One had the audacity to completely snap the straps to a pair of sandals she purchased from me and then opened a case.🙄 I NEVER had issues like this with Depop.

Jan 11Reply

localluxury @_avago_ I have two nightmares from selling things over $500... one time said that they couldn’t tell if my 3k jacket was real or fake. It’s made from silk & snake skin you can tell by material alone it was real. Second issue I sent them a jacket and they cancelled the sale. (PMA) Only this time I got no emails about anything & still to this day never sent me that jacket back. Unreal.

Jan 12Reply

_avago_ @localluxury thanks for the reply.. I had 2 items i took off to avoid getting ripped off.. Had someone interested but not work the risk.. I'll have to find a way to sell locally

Jan 15Reply

localluxury @_avago_ just wanted to update I got my jacket back today from posh!!! No answer about anything but I’m just happy it came home 👌🔥

Jan 15Reply

_avago_ @localluxury That's great news, glad you got it back

Jan 16Reply

peoniesandlace This is great!!! I just had a buyer make a claim that the item she purchased was stained and poshmark sided with her even though I sent pictures that it wasn't. I got the return package today and of course she didn't return my item. She put some used t-shirt in the bag smh. Poshmark isn't responding as usual but I did send them a recording of me picking up the package and opening it up to see that yellow monster inside. 🙄 Hopefully posh gets back to me because who keeps a "stained" top🤦🏻‍♀️🙄

Jan 27Reply

ldynan @raelynn20 so I purchased some shakes from a posher yesterday, says it’s been shipped but the “listing is not found”.. did poshmark remove her listing? I thought you couldn’t delete a lost once someone purchased an item. I just hope I receive it now since I paid full shipping. :/ any thoughts?

Jan 27Reply

ldynan Delete a post * not lost

Jan 27Reply

martinilady Thank you for the important information. I just had a bad experience whereby buyer said my item was stained and then accepted it! I’m 100% sure it wasn’t - it was NWT! This buyer didn’t have any previous purchases even though she’d been a member since 2017?! Should I avoid these in the future?

Jan 30Reply

jmckittrick13 Hello, I just made a sale on a Louis Vuitton bag, but hesitant to ship out because the buyer has no listings / no about me. I did comment on the product and tag her and asked if she had any questions and she said that she didn’t. I reached out to poshmark support and they said she used guest checkout but now has made an account. But when I look at her account it says she’s been a member since 2013??? I’m so worried about being scammed

Feb 07Reply

mochi_marie I just had a nasty person open a case against me and lie about a beautiful and near perfect condition item I sold them and they got a great deal!! Some people are so dishonest and petty. I will be doing this now as well.

Feb 13Reply

amanda_bassett @peoniesandlace SIMILAR THING HAPPENED TO ME!! Did they ever get back to you :( ???

Feb 14Reply

peoniesandlace @amanda_bassett It took two weeks for them to resolve my issue. I did get the money for my shirt and they said it was probably an accident that the buyer sent the wrong item back. In the end I think it came down to me contacting them on their social media accounts and writing them an email informing them that their multi-billion dollar company would not exist without their sellers and maybe it's time for them to put some sort of protection in place for us.

Feb 14Reply

peoniesandlace @amanda_bassett I can't stand a thief so I went a little above and beyond. I'm sorry that you are dealing with this, it sucks and I hope they get back to you soon!!!❤️

Feb 14Reply

triciakampert @raelynn20 hi! I’ve only been on posh for about 2 months. I just had someone purchase a Gucci bag in my closet for the asking price with no negotiation (not sure if this happens, but this is new to me so far)... anyway, she doesn’t have a history of purchases or sells but has been on posh for a while should I be worried? Posh will authenticate the item, but I’m nervous

Feb 22Reply

hotstyles2love Thank you for sharing, I usually pick up returns from usps and take video footage right there how I receive the box how I open it while I am checking out my item if it is in the box and exact same condition since most my items are going first to posh concierge and they have their own review while authenticating. The post office manager is very nice, she sometimes assist me if not too busy, I usually go there in the afternoon when no one is standing in line. Sad but 1 in a 1000 scams you:(

Feb 26Reply

hotstyles2love May I screenshot and post to my closet

Feb 26Reply

aleksa_sells Hi, so I had a return case approved but the buyer did not ship the item back to me in timely manner so posh had released the funds to me today, but the same later afternoon I get an email that the item is on the way back to me, anybody had this issue?

Mar 18Reply

aleksa_sells I am not sure why would the item be on the way back to me after posh released the money to me and why would she send it back. I hope they don’t make me pay for it since they said they money from the sale was mine because the buyer did not return the item within allowed time.

Mar 18Reply

aleksa_sells @hotstyles2love Hi so I had a case where the buyer requested a return but then never send it back to me within the time frame. So in the Am Poshmark send me an email they released the funds to me but then same day later in the afternoon I get another email that the item is on the way back to me. Did you ever heard of this, and how can I pick this up from the PO? Don’t they drop off, And I am not sure why send it to me after the funds were released. I’d appreciate any advice ☺️

Mar 18Reply

thamuffingal Hi there. I sold a luxury item here on PM but the shipping label only covers $50 insurance. If the package gets lost in the mail, how does this protect the full $2k item value? The USPS did not allow me to add additional insurance. Legally, that shipping label only protects the seller up to $50. The item gets shipped to posh first for verification of authenticity. The seller should not be responsible for any damages incurred once someone else opens and repackages the item. Thoughts? Thanks

Mar 19Reply

ashpkk @arbitrarilychic I just had this experience, new to Posh 🙋‍♀️😞 it seems like even with photo documentation from the seller to contest the case, Poshmark sides with the buyer, have you had this same experience? Would like to protect myself moving forward, as I now have a damaged item en route back to me that was brand new when shipped out.

Mar 26Reply

arbitrarilychic @ashpkk I'm so sorry about this, I have had this happen, more than once and Posh did side with buyer. made me want to sell elsewhere. You can try to appeal the decision via Posh and video all sales. I've had thousands of sales and less than 10 cases opened so just know there are honest people here. hopefully whatever damage they did can be remedied for a resale. ✌🏼💕

Mar 26Reply

ashpkk @arbitrarilychic incredibly helpful insight, thank you 🙏 💞 congrats on the amazing Posh success you’ve had, wishing you much more to come 💫💫

Mar 26Reply

karra_leigh can i loose poshmark ambassador bc of an open case ?

Mar 29Reply

frippislandsc I have a first time buyer who is trying to switch a clutch bag out. Buyer is not very smart. She is claiming that the measurements are incorrect. She took a measuring tape and measured her bag, saying my measurements are incorrect. The bag of hers looks similar to mine, but definitely able to notice the difference in her pics. The hardware on my bag is gold, hers is silver. The snakeskin pattern on her bag is much darker. I replied to PM in the case comments as well as uploaded the differences

Apr 16Reply

frippislandsc Continued from above: I also contacted PM support in addition to replying to them in the case comments, telling them that I am pretty sure(I am for sure) that she is trying to scam me. I just heard back from PM on the message I sent them and they say they are reviewing the case. Let's see what happens. As I said, this is her first purchase on PM and sadly she is trying to scam me. We shall see

Apr 16Reply

finrin6 @frippislandsc I just got a 2 star rating because an item didn't fit and she said my measurements are off. I think I am going to start adding "Measurements are approximate and can vary depending on where and how the item is measured". It was a new buyer too.

Apr 16Reply

frippislandsc @finrin6 Yes I always put in my measurements that they are approximate. This buyers drama continues. She is now calling me a liar in the case comments

Apr 16Reply

finrin6 @frippislandsc I am really sorry you are having to deal with this. These type of things take the fun out of it. Try not to let it ruin it for you. Karma hopefully.

Apr 16Reply

frippislandsc @finrin6 Thank you so much for your kindness I truly appreciate it. I have been getting ready to pass couple days to go out of town for a wedding and then yesterday this person opens up a case. You know these type of people really sad lives

Apr 16Reply

finrin6 @frippislandsc Well, enjoy yourself!

Apr 16Reply

frippislandsc @finrin6 Thank you so much. I am sitting in the backseat with Our 2 weenie dogs I do not like to ride in cars. 6 hour road trip on way.. lol. Being a reseller is not for the faint at heart😀

Apr 16Reply

frippislandsc I meant they do not like to ride in cars🐾

Apr 16Reply

frippislandsc Update on the buyer who tried to switch a purse. Poshmark Released my funds And gave the buyer her money back. I’m happy that I got my funds Released but it concerns me Because the buyer now can try to scam someone else. I think Poshmark knew that buyer was trying to scam me, Oh I guess they took the easy way and compensated both of us. It took #3 or four days to make the decision which usually things are resolved much quicker if I have a case opened up. Oh well it is what it is

Apr 20Reply

dozerdays19 Started video taping my sales from beginning to end after reading how often a case is opened. I just had a buyer rate me 4 star because she usually wears an XS but this fit more like and XXS. Measurements were in the listing and she blocked me after waiting three days to accept it. She said she gave it to a coworker. 5 months of selling and this over a $6 Tommy Bahama Shirt. I have a Small so all she had to do was reach out to me like I said in my thank you card. She did say it was a pretty??

Apr 20Reply

a_sabet I just mailed a channel bag and now I’m absolutely terrified it’s going to be stolen. It’s not yet been authenticated by PM but I’ve emailed them to ask them to return it to me. Has anyone else done this? Is there any way to stop this sale once it’s been mailed? I feel sick with worry. I had no idea that sellers were so completely unprotected on this site.

Apr 25Reply

zerof0x @jbphillips4382 read this

Apr 27Reply

marleemarie101 @arbitrarilychic did you have to give them a refund

Apr 30Reply

arbitrarilychic @marleemarie101 yes, posh refunded the buyer- they mailed me my shoes back completely damaged, like our of spite or something. I don't always feel they are fair to the seller, unfortunately 😔

Apr 30Reply

shannon110871 it's too bad that there are people that need to be like this. i have had a couple left me some not great reviews claims that weren't true..guess they don't buy from me again 😂

May 04Reply

katieford42 Should I buy from a seller if they never respond to any question I ask.. ? To me that’s bad business and I can’t trust that you’ll send it, or maybe I would like to know the size before I buy.. hence , why I ask a simple question.. lol

May 06Reply

mollfarr I'm brand new to poshmark and just make the mistake of listing the wrong selling price for an item. Someone purchased it within minutes of the listing and before I could catch it. Is there anything I can do about this? The price is much lower than the intended listing price!

May 07Reply

benninois @gloriajean1953 I just had Emily David contact me to buy something not using Poshmark too, said she would overnight a check and also pay $50 extra on top of the price..... was this similar I your experience?

May 17Reply

sweithers @raelynn20 hello. Do you record your items before packing them?

May 18Reply

dozerdays19 @raelynn20 I never thought to transfer them to an external hard drive. I video tape from the moment I get the item. I take my phone and go over every detail right down to the stitching on shoes. I also talk the whole time describing the details to the buyer. I had one lady give me a 4 star rating after accepting it. She said item not described, packaging, cleanliness and shipping. Lied on it all!!!! If she did open a case I had plenty of proof and she knew that as I told her before she purchased

May 23Reply

ahostilo Just had a case opened on a skirt I sent to a buyer because she said it didn’t fit even though I correctly listed the size. She also said it was hideous and wants to return it. I’m so stressed out it’s not my fault you don’t know what size you are -_-“ any tips of how to proceed? I still deserve my money imo 😞😣

May 29Reply

geevi @raelynn20 this is a great advice. i am new to poshmark. i mostly buy and starting to resell. i had bad experience just very recently the seller posted "BRAND NEW, NEVER USED" but to my surprise it was freaking dirty. USED and one more evidence that is used and not what she's claiming brand new she has her receipt where she ate. omg. made me so upset. she's not hinest at all. hope buyers and sellers will disclose everything in the description. thanks for posting this.

Jun 01Reply

ambg8 @benninois she just messaged me as well with the same offer— did you end up selling to her safely?

Jun 05Reply

benninois @ambg8 I told her I don’t accept checks and she stopped communication with me. I’m very sure it was a scam

Jun 06Reply

ambg8 @benninois yikes... thanks so much for your reply!

Jun 06Reply

rensrevive Learned so much from reading thru your posts! You are very generous with information and it is much appreciated by a newer user trying to build their business! Thank you! 🌸😊💗

Jun 18Reply

tayloraannnne someone put stains on a sweater i sent and then asked for a refund snd opened a claim ):

Jun 25Reply

tayloraannnne so now i’m getting back my sweaters that were perfect when i shipped them, back dirty :)

Jun 25Reply

sunnygirl48 Great info ❤️

Jun 28Reply

saraeric2010 I currently have a buyer who opened up a case against me accusing me of shrinking a dress that is brand new and never worn except to try on. She happens to have the same size dress but different print and in her photo it appears a little longer. Could it be that she accidentally washed and shrunk my dress and is blaming on me to get her money back? Or could she have stretched out her other one through wear? Has anyone been accused of this?

Jul 01Reply

saraeric2010 This is also devastating to me because I’m afraid that I won’t get the dress back in the exact condition at which I sold it. It was an expensive dress and I want it to be in the same condition. I wish there was a way to prove I didn’t wash it. I didn’t display pictures of myself measuring it in my listing. 😞

Jul 01Reply

goldenqueen33 @raelynn20 thank you for creating this post!!! There’s so many negative reviews with how the system works and it definitely is eye-opening..

Jul 02Reply

hahapuffy742 I wish I have seen this earlier. I just sold an unworn, brand new shirt to a dishonest buyer. The buyer opened a case claiming of a stain. The photo provided was a very zoomed in photo of the stain. I ask for another photo of the stain that's less zoomed in to prove that it is the actual shirt I sent. The shape of the stain on the 2nd photo the buyer provided looked completely different from the first photo. However, poshmark still approved the return. VERY DISAPPOINTED!!!

Jul 05Reply

lilamillz I just had someone who personally asked me if i had any socks for sell so i looked and picked out 2 pairs that i had literally never ever worn, took pics of them from every angle, even showed how they looked on my feet for them, posted it n they said they liked them n bought them immediately. then they gave me 1 star and said bad description-socks were not good! like WTF. I do not think its fair or okay they can flat out lie and give bad reviews and we cant dispute them!

Jul 07Reply

meld1188 @kale442 have you ever had to use this and it protected you as a seller on e bay? I’m just curious

Jul 11Reply

meld1188 @thamuffingal I’ve had to deal with a lost item on another selling platform. Pretty much got screwed over as a seller. Hopefully they offer better seller protection on here. Possibly consider requiring a signature when they deliver it. People steal packages all the time, and you don’t want to end up having to deal with that mess

Jul 11Reply

mystyk17 Thank you for being such a helpful resource. I’m about to start selling for the first time and this info is invaluable. Best wishes for your continued success! 🌼🌻🌼

Jul 15Reply

eyd1023 I was wondering if anyone has any advice. I’ve sold a good amount of things on poshmark, but today someone started a case saying my item was not authentic. It is very much authentic and i provided proof. I have a feeling the buyer is just not satisfied with the way it fits. Will poshmark actually look into the case or will the item most likely be returned to me?

Jul 18Reply

mindfulgemini @raelynn20 Can you please tell me what I should do if I received an order with several items purchased and a couple of items are not as described- holes and other issues, but the other item are in good to great condition. The seller shipped fast. Had great packaging. Included extras, but when reviewing the listing of the stuff that is not good. The description do not disclose the issue and one listing I even asked and she said it was in great condition, which it was not.

Jul 23Reply

julie_snyd @csaulsbury2 I had these happen to a couple of items of mine actually. And they made more than a $25 profit too when I gave them a good deal. It’s a little disheartening for sure.

Jul 24Reply

julie_snyd @csaulsbury2 Yes! Or at least wait a little longer to resell. I had someone bundle a couple of pricier dresses and I gave them a pretty good deal and then they turned around and sold them individually literally RIGHT after for more 😓

Jul 24Reply

jherrera911 @preppiebohemian what ended up happening? I’m in the same situation too, I know I didn’t sent a certain item and she’s saying I did! So irritating.

Jul 30Reply

zuzusconsign @jherrera911 well, after being on here for 4 years I have learned to just go with the flow. 1) Allow her to return the item to you and hope it’s the same one you sent her and she doesn’t damage it to spite you. or 2) just let her get the refund, keep the item, and move on. Only do this if the item isn’t worthy of the hassle. I’m sorry this happens but there are some awful people on here. I wish there was a buyer rating system so we could weed these type of people out.

Jul 30Reply

jherrera911 @preppiebohemian thanks for replying! Luckily it’s not a super expensive item but I guess we will see what happens 😞 she said I sent her the wrong lipgloss color and I know I sent her the correct one! She posted a photo of a gloss I don’t even have nor ever listed.

Jul 30Reply

zuzusconsign @jherrera911 honestly, I would just let her keep it, let her get the refund, and move on. What I do before I sell higher priced items to buyers, I go to their “about me” and read through the comments. There is usually a pattern in their behavior. And that how I decide if I sell or not.

Jul 30Reply

jherrera911 @preppiebohemian thank you so much for the advice I will def be doing that from now on and taking pics of everything before I ship them!

Jul 30Reply

justdandystuff Hi. Can I ask specifically, how do you video your packages? Is there a step by step you have? Thanks so much!

Aug 12Reply

ihavcateyez Unfortunately a seller just did this to me I had a brand new Boden handbag listed pre-owned because I never used it it still even had the tissue paper and plastic around the handbag strap. She claimed it wasn't as described. There is a big scam going on people will have the same item that you have and then search on selling platforms for that exact item brand new or in very good condition.

Aug 19Reply

ihavcateyez They will then purchase your new or in good condition item claim it not as described and send it back as not as described and get their money back. This is what she did. I think I'm done with Poshmark because their integrity is horrible. And there is no seller protection. I sell on other platforms I actually sell more items on other platforms but no one will get my good items on here any longer.

Aug 19Reply

facebeauty @nannyharper but after posh authenticates?omg!??!?!

Aug 25Reply

facebeauty @nannyharper posh needs to handle insane clients like this omg!!!!!! they must protect the seller!!

Aug 25Reply

sandiejean @facebeauty @raelynn20 This is why I have not been leary to accept an offer several times on a pair of Authentic Chanel sunglasses i have listed for $650.00 I have a bad feeling about it. The posher has no listings and like 35 followers, even though they have been part of the community for many years. I dont want to get scammed.

Sep 07Reply

sandiejean I dont want to get scammed. I have had great luck with the sales and purchases I have made. Would like to keep it that way. Glad I found this great advice. I am going to put this warning signs on my PM.

Sep 07Reply

poshaholic2316 @raelynn20 what if someone bought a bracelet from me, removed some of the charms and claimed that the charms were “missing” from the bracelet. I took pictures of the sale before shipping with their label in the background, seems like posh will probably take the buyers side which is aggravating! She took charms off the brand new bracelet, and claimed I sent it out that way!!

Sep 14Reply

yunnii @tdread there is so many dishonest buyers on Poshmark . And Poshmark unlike e or P very bad service handling returns . 99 percent side the buyers have no proof anything . While seller is stuck becoming guilty until prove is innocent . Take your selling business someone else . Lol

Oct 22Reply

yunnii @djrome96 Poshmark always side the buyer , I took pics of my items before packing and had authentication receipt , they yet still approved the buyer‘s case. And customer service too busy to reply back to email . I would rather use other suites . Case would already closed ! Waste time Poshmark

Oct 22Reply

poshaholic2316 @yunnii yes they sided with the buyer which was aggravating and I got my bracelet back with missing charms. Smh

Oct 22Reply

yunnii @djrome96 I am now after 3 days waiting with no customer assistant ! They send me an email finally approved buyer’s return ! Hehe ! They are they do not believe any sellers it’s like we are criminal while the buyer using a photo from a different bag claim it’s the one I send to her is innocent rabbit ! Very disappointed at Poshmark !

Oct 22Reply

yunnii @djrome96 I hope my item is okay , keep my finger crossed ! So many scammers on Poshmark and these ppl know Poshmark’s policy so we’ll they are taking advantage of it ! I am definitely learning my lessons and reading the signs !

Oct 22Reply

jenmarie6316 thank you for this . I am an ambassador and a dishonest buyer is trying to switch an item. I never thought to video but I just submit a bunch of proof photos and also time stamps !! I hate knowing there's people trying to switch and scam. I sent more than 13 photos so far .

Jan 26Reply

luminous_moon_ Please help me the buyer lied about the item being broken and i shipped it in perfect condition they did not pay And kept the item while filing for return!

Jan 29Reply

luminous_moon_ Now the buyer is keeping the item and not returning it!

Jan 30Reply

emisalesthings @arbitrarilychic I will start soon bc it is becoming a trend from dishonest buyers.

Dec 01Reply

emisalesthings @luminous_moon_ I usually don't reply or refer them to contact Poshmark. I deal with Poshmark directly since dishonest buyers are increasing.

Dec 01Reply

lacyladybug I wish the video thing worked, but I took a video of an item that I sent before hand about a year ago and Poshmark could care less to see it, and I even posted our emails back-and-forth to each other and they basically threaten to delete my account because I shared the emails of them, not backing up their rules. Now I’m going through the same thing where a buyers trying to returned a new item that they damaged most likely because it didn’t fit.

Apr 04Reply

tempetalk Just opened an expensive Skinmedica product only to realize that it is empty. How did I not notice that the box was re- wrapped? Either the seller or the person she purchased it from is an excellent con artist. I REFUSE to be out $80 and thankfully, had the bottle ( which is dark colored) weighed by a professional company. Also, the FEDERAL LAWS are beginning to STICK.No more "well too bad". More like the seller receives a notice to come into nearest office that deals with this kind of thing .

May 21Reply

angietorres411 Hi! I just came across this post and this is a fantastic idea. I sold an expensive pair of sunglasses and the buyer opened a case stating that the item was not as described and damaged. The buyer included photos of damaged glasses that looked similar and not the item that I sold. I sent Poshmark support the pictures of the actual item, but now I’m waiting for an update. This is now the 2nd time this happens to me. I will be recording my items when I package them moving forward!!

Jan 24Reply