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As buyers & sellers of Poshmark, we strive to make this community a positive and fair place. Sometimes new buyers have no clue as to what the rating system is based on. Other times, there are individuals are looking for a loophole to leave a bad rating. Most Poshers take pride in their ratings, which is great. If there is a legitimate reason to your dissatisfaction, by all means voice it. But if you’re just being discourteous, wrong place. & blocked for the future

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$7.97 Expedited (1-3 day) Shipping on all orders

lindseylind88 and 120 others like this

173 Comments

shoebox8402 This keeps happening to me lately! I am getting 1 star ratings because of someone saying they didn’t like it for their daughter or it didn’t fit right

Aug 10Reply

cugabear @cwillow I saw your IG post, kinda fed up with this poor ratings mys

Aug 29Reply

cugabear @cwillow *myself

Aug 29Reply

reign_and_ryan @rollierex 🤦‍♀️ it’s ridiculous.

Aug 29Reply

cugabear @cwillow I wish we had a way (as sellers) to contend the rating

Aug 29Reply

southerntngurl @rollierex Amen sister‼️It’s ridiculous for someone to give 1⭐️ or 2⭐️because they didn’t read the description, material, didn’t fit even though you have to Measurements, etc!!

Sep 07Reply

hippichic93 I could not agree more!

Sep 08Reply

embraceyoursole On other platforms, you can rate the buyer as well! Maybe Poshmark will implement that!

Sep 08Reply

cugabear @southerntngurl It really proves the quote: life is not fair lol 😆

Sep 08Reply

cugabear @southerntngurl Maybe Posh will create something in the future to counteract this injustice 😃👍🏽

Sep 08Reply

cugabear @hippichic93 😀👍🏽👍🏽

Sep 08Reply

cugabear @annandgrace That's cool! And interesting to say the least I have some 1 Star ratings to give out jk 😜

Sep 08Reply

899ridgeview Thank you for this👏So true and happens way too much 🌺🌺

Sep 14Reply

bagsnbistros I just received three stars for 'shipping speed' because they were unable to find their package after it was delivered. I think a lot of these buyers are teenagers

Sep 15Reply

sherryweb1 @annadgrace that is a super good idea. I have had a purchase from someone with no listings and only a few comments where people are asking to have their orders accepted by purchaser. Odd thing is they are purchases for the same thing that I am selling, which is leather jeans, very expensive. How do we know if a purchaser like that is legit?

Sep 17Reply

believeinhope @bagsnbistros this apps should have a option to open a case for unfair rate. Like this listing. She can demonstrate wasn’t true, but the unfair rate still. Also rate bad a seller because USPS damage the box is very sad & unfair.

Sep 28Reply

kteague5167 Great point! Shared to my PM followers.

Oct 16Reply

lilaccellar @nicolestephie This is one of the listings I was telling you about earlier today :)

Oct 18Reply

jovigraham I so love this !!!!! You rock

Oct 23Reply

cugabear @jovigraham Awe Thanks! 🤗 #1 reason for poor ratings is Poshers do not read the description. I thought it might be helpful for newbies to read this so they can start learning how to rate accurately 👍🏽

Oct 23Reply

jovigraham @rollierex you’re welcome. Yes ..it’s a great info listing. Have a grand day.

Oct 23Reply

cugabear @899ridgeview It does! I guess it just makes the 5 star ratings & love notes shine that much brighter ❣️

Oct 23Reply

cugabear @bagsnbistros I'm kinda thinking it's the mentality than the age group. My last rating (an hour ago) didn't read the description or look at the pictures so rated low because the items were in worse shape than she thought 🙄🤦🏽‍♀️ Unfortunately, that's been the common thread. "I didn't read the description."

Oct 23Reply

cugabear @believeinhope That's true. In Poshmark's defense, every situation faces its own difficulties. However, the obvious ones: damaged box, item doesn't fit, they didn't like it..etc are definitely red flags. If possible, I think if a buyer can leave a bad rating for something like that, it should also be on their page record for others to view as well

Oct 23Reply

cugabear @jovigraham You too! Hope that Host Pick of yours sells fast 💨😃

Oct 23Reply

jovigraham @rollierex thank you 🤗

Oct 23Reply

bagsnbistros @rollierex you're probably right. Just received four Stars for a brand new bag that I shipped out the day they bought it...m

Oct 23Reply

okrutna @rollierex Happened to me too... Got 3 stars for "seller responsiveness" when I was not asked a single question... And I actually thanked the buyer for their purchase and let them know I would be shipping the package the next business day... What was I supposed to respond to????? How about rating the buyer's responsiveness when my order was not accepted for 3 days so PM released my earnings and only after that I got the 3 star rating... I tell you, lol. Oh well!

Nov 08Reply

pforrestall Right On!!! Poshmark should allow sellers to rate buyers back and A bad rating that is not legit to be removed. The ratings process and accepting of a package should be explained to new users thoroughly before they are allowed to make their first purchase 😢🤦‍♀️

Nov 16Reply

cugabear @fur3kar Hi. I'm sorry the dress didn't fit you and I hope you can get it fixed. Since I did provide the measurements and shipped it out in a timely manner, could you reconsider your rating? Poshmark asks that ratings be based off Item description Packaging Seller Responsiveness Item Cleanliness Ship Time If you decide to leave the rating as it is, that's fine 🙂 Happy Poshing and have a wonderful night 🌃

Nov 18Reply

fur3kar @rollierex fixed it to 5 stars, since as described. I am thinking to put boning in the back with corset lacing, leaving the zipper at the bottom.

Nov 18Reply

cugabear @fur3kar Thank you! 🤗 My mom is actually a seamstress, so she might have an idea or two. She and I don't live in the same vicinity but I could ask her later

Nov 18Reply

cugabear @fariakarenm You gave a 1 star rating claiming that it was not true to size, I said they ran small and there was a size chart to use for reference. As for the quality, there were not fancy in style but they are plain tee shirt. However okay, I'll take your opinion. You can refile a turn thru Poshmark. I'm currently in the hospital so I can't get to package, I'll have someone else get to it

Nov 29Reply

cugabear @fur3kar Hi! Were you to fix the dress? 🙂

Nov 29Reply

fur3kar @rollierex no I haven't had time to take it to a tailor.

Nov 30Reply

cugabear @missellie54 Hi there. I see you gave me 3 stars because the backpack was smaller than you expected. However I put all the measurements (length, height, width, depth) in the description. Poshmark rating system is based off: 1) item description 2) item cleanliness 3) seller responsiveness 4) ship time 5) packing Will you please reconsider your rating? 🙂

Dec 11Reply

wickedclassy Yesssss!!!!!!

Dec 15Reply

poshshipgo Yes yes yes yes to this!! I wish we could rate buyers. It's so frustrating when this happens.

Jan 24Reply

vr00m Love this! I wish we could rate buyers as well. Just got a 2 star rating for shoes that were worn once with no sign of use, and shipped next day, given purchase time was in the evening that was less than 12 hrs! I’m sorry you didn’t like those practically new shoes at a discounted price! Went from 5 star to 4.9 because someone was in a bad mood!

Jan 25Reply

jenngranito I received 1 star from my 2nd sale! Customer insinuated that I didn’t send correct product! I was so upset! I commented to the posher on her meet the posher page. I told her she should have done her due diligence and looked at my pics and description, and advise PM she’was not happy within the 3 days and not on the 5th day. I emailed PM customer support, and told them there is no value in a one sided feedback system. I’m sorry but the customer is not always right.

Feb 20Reply

mlvbella Love this ❤️

Mar 03Reply

gizzysmom67 @rollierex I may just have to share this every single day until I die. Ive received less than 5 bcz even though I shipped right away, PO lost it or took too to get it there Tracking shows it shipped right away! Same w/fit I post size tag, pics of me measuring & measurements But "didn't fit " or "don't like how it fits" I've also had a poor rating bcz they found it cheaper somewhere after buying it 🤦‍♀️ Im starting to block. I'm a very fair Seller who's no longer going to sell to unfair buyers!

Mar 13Reply

lynda721 AGREED! 👍🏻

Apr 08Reply

anavratil I just wanted to say that I just read this and it is SO true. I’ve gotten a few less than 5 star ratings because the item didn’t “really feel like a 3X”...you know, because that’s something that I can control. 🤦‍♀️ This post made me happy. ❤️

May 05Reply

cugabear @sbfashions Hello👋🏽 I saw your rating post and I wanted to show/share mine 😊

May 09Reply

thesirencloset 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼

May 11Reply

cugabear @anavratil Hey there! I'm so behind on my Poshmark notifications and comments. I'm pleased this made you happy, it's always nice to bring a little ☀️ sunshine into a cloudy ⛅️ day We can't allow these bad ratings to spoil our mood..after all the jokes on them 🤣 Take care Xoxo -Roulini

May 11Reply

wholesale_posh good morning have a poshfull day

May 29Reply

rtrgirl123 Enjoyed reading all the rating comments. Can y’all answer this one for me? What about no ratings at all? This has happened to me several times. At first, I thought maybe new Poshers who didn’t know or understand rating system, but could it be something more sinister? Zero stars worse than a 1- or 2-star rating??? Please help me understand. Thanks in advance for any insight!

Jun 01Reply

angelas_avenue @rollierex ❤ this! Wish we could have a system where we could argue a review. I'm still arguing 1 from mths back & Poshmark tells me not to worry about it bc nobody else sees it, well I do! So I keep writing back! I went above & beyond as I always do for my fellow Poshers & this Posher rated me 1star & said USPS said it was delivered but it wasn't.

Jun 02Reply

angelas_avenue @rollierex (cont)She got the item free. USPS isn't perfect but I believe it made it to this Posher & to make matters worse to rate a 1star! I've had only 5stars! She ruined my rating! Ugh!😡*The reason I believe she got the item, is bc I offered to send the EXACT item at same price & I never heard back. I begged her to change my rating too & explained why.🦗

Jun 02Reply

easyglam This rating system sucks. I just got a one star rating because the buyer never reported that they didn’t get an item, but not after the app says it’s delivered they are claiming they didn’t receive it. If it’s true this sucks, but it has nothing to do with me. I send out your package and someone in another state at your home takes it and you give me a poor rating and posh allows it

Jun 22Reply

easyglam I have another buyer that you can tell is straight up lieing. The package was delivered to their house, and they claim it was tampered with so they opened up a case against me to get their money back claiming I didn’t use enough tape. First off if your package is tampered with how do u know how much tape was used by the seller. I never had this problem with a

Jun 22Reply

easyglam buyer. It’s ridiculous. If posh approves this for her. Then now u know all you gotta do is f with the box after u get it, take out your items, blame a seller for not using enough tape, and it’s free for u, cuz all the tape ain’t gonna stop a thief if they wanna steal ur stuff. Just sharing how buyers are so beware sadly, now we’re gonna be accountable I’f someone messes with a buyers package in their

Jun 22Reply

easyglam mailbox in another state and not get our item or funds, everything this buyer says makes no sense, but posh is weird with stuff because they only care about profit not what’s right

Jun 22Reply

easyglam @believeinhope I have a case opened on me for that now, and there box was tampered with in their mailbox most likely and their blaming me when I’m hundreds of miles away. They want there money back but I can tell their lieing based on what their saying

Jun 22Reply

easyglam When I told posh about the recent rating for an item that was delivered that they can’t find at their house they responded that they can’t remove but it’s fine because no one will see it and if I have enough good ratings it will balance out. I recently had a buyer straight up steal something from the package after a return for a bundle with a shirt that had a small stain on it. The buyer was told of the small stain before purchase and was given it for free because of it

Jun 22Reply

easyglam I told her I would throw the shirt in the bundle for free, which I did. I’m guessing the clothes didn’t fit her right so she opened a case based on the free shirt she got. Posh approved it even though in comments repurchase I tell her about the stain. She returned it but stole the earrings I sent her. I reported to posh and they didn’t care. They are full of it , a corporation with a bunch of canned responses they email us back when we express concern as sellers

Jun 22Reply

easyglam Prepurchase^^^^

Jun 22Reply

cugabear @gigi11155 Hi Debbie. 🌻 Unfortunately there are no return on Poshmark for an item that does not fit you. I mean you could always message Poshmark yourself to see what they say, but as it stands there isn’t a return policy for that. Here is my post regarding the rating system and here is the only request for returns.

Jun 24Reply

cugabear @gigi11155 Here are the outlets for returns: 1) item description 2) item cleanliness 3) seller responsiveness 4) packaging 5) ship time

Jun 24Reply

cugabear @gigi11155 1) the dress description did say Large 2) the dress is clean (I don’t sell dirty clothes, refer to my ratings for proof 😉) 3) yes I took some time to answer the waist question, But Before I Sent The Dress Out I Gave You The Measurement. 4) my mom packaged the item, she’s certified pro lol. No really she’s great not just in opinion but several hundred Poshers who have bought from me. 5) ship Time was in the guide lines of Posh

Jun 24Reply

cugabear @atonetta Thanks for the 5 Star Rating :) Have a great day!

Jun 24Reply

cugabear @sherden1205 Thank You for the 5 Star Rating & Love Note :) I Greatly Appreciate It!

Jun 24Reply

gigi11155 @rollierex there is nothing wrong with the dress other than it’s 2 sizes larger than what you had listed and since you said the measurements were an approximate I took it at its meaning!! Sorry❤️👍😊

Jun 24Reply

cugabear @shirindavletova I see you’ve never left a positive love note for anyone so I guess I’m not surprised. Thanks for my 1 star rating as I carefully packaged and wrapped your Clean item. Good day to you hun 🖤

Jul 01Reply

myjoyfamily @loisannone

Jul 20Reply

drebottini Just had this happen to me @57shirleygarret

Sep 03Reply

drebottini She is a 1 star buyer. Sellers beware. ☝🏻☝🏻☝🏻

Sep 03Reply

cugabear rickydewayne is counteroffering me and I might just accept this last one but I noticed he’s never left a love note and he’s been around since 2018. Has he ever bought from you? @annandgrace @bagsnbistros @shoebox8402 @southerntngurl @okrutna @pforrestall @poshshipgo @vr00m @jovigraham @jenngranito @anavratil @gizzysmom67 @angelas_avenue 🧡

Sep 17Reply

embraceyoursole @rollierex no:)))

Sep 17Reply

cugabear @drebottini Thanks for letting us know! 🙂 I appreciate it I just had a buyer demand why on earth I put my closet on vacation mode because she wanted to buy the item right now. So as courtesy I took off vacay mode (I had it on because of extended medical treatments, but I needed the money) and sold the item. She opens a posh case saying it’s not the same dress and the model is wearing and it has spots in some area (I put that in the photos and description) so she wants a refund

Sep 17Reply

cugabear @drebottini part 2 So I put a stock photo and then I put me in the modeling the dress in the other pics. She insisted it’s not the same one. Now my mom is selling the dress on her account with just me modeling the dress. He buyer screenshot my mom’s listing and said it was my listing that I still had up for sale and sent the wrong dress. My mom takes care of me and didn’t get a chance to get rid of the listing.

Sep 17Reply

cugabear @drebottini part 3 and promise it’s the last one 😂 Note you can’t actually take the red sold sign off an item. Anyway I just told her just send it back and posh let her. Okay done right? Wrong! She goes to my mom’s listing and starts harassing her 🤦🏽‍♀️ what a deal

Sep 17Reply

cugabear @drebottini If you ever want to rant, I’m here and so are many others. If Look at several comments above 😁

Sep 17Reply

jenngranito @rollierex this person has never purchased from my closet. 🦋

Sep 17Reply

bagsnbistros No! :( let me know how it goes. I've been accepting low offers because I'm so sick of some of my stock. I laughed the other day...it made me think of you when a customer opened up a return request for a "c threw" dress that was labeled as sheer and had clear photos demonstrating it🙄😂😂😂

Sep 17Reply

okrutna @rollierex No purchases from me!

Sep 17Reply

shoebox8402 Never bought from me, but I know the struggle, I got two 1 star reviews today. 1) item not delivered on a SUNDAY 2) “changed my mind and it was too late to cancel”. Ughhhhh

Sep 17Reply

angelas_avenue @rollierex No. But I understand. It's frustrating bc I always go above and beyond and it does bother me when one doesn't leave a love note, especially when they write me thanking me so much for accepting their offer, I ship the same day, and give free gifts, then days go by and not only not a review, but don't even accept the purchase.🤦🏻‍♀️Your call. It's frustrating. ~Angela

Sep 17Reply

angelas_avenue @rollierex Omg!🤦🏻‍♀️

Sep 17Reply

jovigraham @rollierex hey love ... nope.

Sep 18Reply

jovigraham @rollierex the shenanigans !!!!! Can’t plz everyone my friend. And don’t stress urself about it .. there is always the block option 🤷🏽‍♀️

Sep 18Reply

gizzysmom67 @rollierex not that I know of Sorry & good luck

Sep 18Reply

drebottini @rollierex I know how you feel. People are just so rude and vindictive. I block everyone who does this stuff and if they don’t accept their order and make me wait to get paid, I block them for that too. Keep the faith that there is more good than bad out there! 😊😊😊

Sep 19Reply

buyitwhenfound @restlessangel thought you’d like the idea of implementing a rating system for buyers- we think an offer limit as other sites have (no more than 25% off listed ask that buyer has listed)

Sep 22Reply

restlessangel @buyitwhenfound , YES & YES.. I 100% agree. ALL other sites do this. It's important to give US a choice too.

Sep 22Reply

drebottini It’s beyond me how I get screwed continuously by buyers who do not accept their orders! I see you on here, you got your order shipped expeditiously, in perfect condition, I gave you an extra item & a free gift & still you will not accept. Your rudeness & vindictiveness is overwhelming. Now you all get blocked! Posh needs to stand up for their sellers for once! This is getting ridiculous!

Oct 02Reply

luckichuchua I think what would really help on sellers & buyers aspect to have EVERYONE read the Poshmark Guidelines & Etiquettes. So much good info of what needs to be expected. I see it daily upon receiving packages with basically rocks in a box..which I do rate upon, but In reality there are so many that signs up to sell & have no ideal it's just more for what Poshmark stands for. 😁🧡

Oct 20Reply

cram92 reading all this just made me feel so much better. I just got a 2 star rating. listed the shirt in used condition with some pilling. buyer just gave me a low rating said it "smelled like smoke (I don't smoke so no it didn't) and clearly it is has been washed and dried" uhm yeah it was a used shirt I hope it's been washed and dried. sorry I didn't sell a dirty shirt, like what???

Nov 01Reply

dimpledlaugh Thank u!🙏🥂

Nov 14Reply

leslieann73 @rollierex I'm so glad you posted this! I hope buyers read this!!!

Dec 07Reply

drebottini 💯💯💯💯💯

Dec 12Reply

savichick 🙏🏼 Amen! Well said. Thanks for posting this message. The same thing happened to me because the buyer didn’t read the measurements in the description 😞.

Feb 22Reply

bkb1 Thank you for posting the comments. 🌹 I think 🤔 people forget how to read. Five stars for you ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

May 30Reply

rebrandnew Omg, I just was reading this and put it in my pocket and butt ordered it 😂😂😂😂😂 lmao

Jun 01Reply

rebrandnew Please would you cancel my order? So sorry, how crazy 😜

Jun 01Reply

cugabear @rebrandnew haha 🤣 no worries First hour is an easy cancellation

Jun 01Reply

cugabear @rebrandnew Actually can you cancel it on your end? Poshmark is about to nail my account if I do another cancellation They give 1 hour to buyers to cancel as “accidental purchase”

Jun 01Reply

rebrandnew @rollierex got it :) just cancelled ☺️ thank you! Love the post though!

Jun 01Reply

cugabear @cheke7 Why a 4 star rating?

Jun 05Reply

cugabear @cheke7 Thanks for the 5 star rating I was genuinely confused what was wrong with purchase God bless

Jun 05Reply

drebottini @hotpinkmeluv READ THE POST!

Jun 16Reply

annaxzhen @rollierex May I repost your first three slides with credit to you? I recently had the same thing happen to me and I've been looking for a nice way to remind others of etiquette! If not, no worries!

Aug 13Reply

cugabear @kimduboise Hi. Kim. I just saw you gave a 4 star rating which is perfectly fine. I’m just wondering what went wrong so I can be a better seller. The free washi tape pack was something you had “liked.” Which is why I put it in there. Again, I’m not trying to get you to change your rating. I just want to understand how I can provide a better service in the future that will equal a five star. Take care. xo roulini

Aug 21Reply

cugabear @blondy4k ɢᴏᴛ ᴏɴᴇ ᴛᴏ sʜᴀʀᴇ? ʙʟᴜʀʀᴇᴅ ɴᴀᴍᴇs ᴏʀ ɴᴏᴛ

Sep 04Reply

jessicalcoons Any tips for me? I have quite a few sells and purchases under my belt now (I am not a newbie) and this is the first time I received an item that smells so terrible, definitely cigarette smoke. My mailbox, car, and now office smell terrible and that was BEFORE I opened the package. I have not rated it yet and want to give 4 stars for this. But am I being petty since I can wash it out? I am so torn, but it's really bad. :(

Sep 10Reply

gift_wrap_lady Just got my first 1 star review for a NWT purse/wallet. The reason? She couldn't find the tags...which I placed in the wallet. Do I even respond? She accepted it, so....

Sep 17Reply

edevai1 Hi there! I love giving five star ratings and have actually never given a less than 5 star review, but I just received a swimsuit that I got for a good price, fast shipping, and is in great condition, except for the fact that it smells SO strongly of cigarette smoke. Is this grounds to deduct a star? I had no issues with the transaction aside from this and I want to keep the suit, but this is a problem for me and I'm worried the smell won't come out in the wash...I don't want to be rude!

Oct 20Reply

cugabear @scarlettjoy118 Hi! What was wrong with the bag? I believe I packaged it well, it is new in the wrap in the wrap it came in and I included a free gift. I know it was late, but I explained that in almost every listing that I have health issues and to expect a delay. There was given a discounted and discounted shipping. What did I miss? So I can do better in the future?

Oct 24Reply

cugabear @edevai1 Hi! Did the listing say there is was from a smoke free environment? If not, I understand that you don’t want to be rude (I worry about that myself sometimes). Yet, I’d say this is on the grounds of item cleanliness. Which is a reason a star could be deducted.

Oct 24Reply

cugabear @edevai1 smoke smell and pet free or not is something very important to mention. When it’s not mentioned (and the buyer does not ask) there initially thought is that there is neither pets nor smoke. In my opinion it’s a key element because someone’s health could be severely impacted. I I understand that was not the case for you, but the principle still stands.

Oct 24Reply

cugabear @gift_wrap_lady Hi! I apologize for the late response, I recently had a surgery and I’m still recovering. First, would you say that the initial transaction was very friendly or just business? I mean did you both talk and exchange pleasantries or it was more like this new with tags? and then the buyer purchased.

Oct 24Reply

cugabear @gift_wrap_lady Since this was your first star rating and I am sorry that it happened. I do think you should respond because if she were to get mad well she couldn’t give me anything worse than a 1 Star. Also, sometimes buyers don’t mean to do a one star, they can be a little bit confused on the rating system

Oct 24Reply

cugabear @gift_wrap_lady . I would reach out to her and ask her if she found the tags and where you put them so she can find them. Talk to her like you did in the beginning. Business tone: Hi. I saw that you gave me a one star rating. May I ask why? I strive to keep a five star rating in my business, what could I have done different to earn a perfect rating?

Oct 24Reply

cugabear @gift_wrap_lady Or: hey, I saw the you didn’t see the tags. I put the inside I’m the wallet, were you not able to find them? I’m trying to keep up my five star reputation so I’d be happy to work with you. *she finds them; hopefully she’ll rate better*she doesn’t find them.

Oct 24Reply

cugabear @gift_wrap_lady Depending on how you work your business, you can offer her a discount on her next time around purchasing from you. Or you can do a free gift. These are just incentives to the buyer to bump up the rating. Because it sounds like there is no chance that the tags could falling out

Oct 24Reply

edevai1 @rollierex thank you for your response! O, it didn’t specifically say it was smoke free, and I didn’t think to ask because I assumed it was. I appreciate your advice!

Oct 25Reply

jnnann45 @embraceyoursole such a great idea!

Oct 25Reply

sarahmoore19 This just happened to me. Buyer gave me a 1 star rating because shipping time when I shipped the next morning after she purchased at night. Very frustrating.

Nov 30Reply

evy1013 Hello came across your closet today, and will be adding you in my prayers list so that God May Bless you with health and your heart feel joy at all times in the name of Jesus. God Bless

Dec 30Reply

ghostgirldesign I just got my first one star rating because the customer broke the earrings. They were in brand new, unworn condition when I sent them to her, and she initially gave me a 5 star rating, but changed it after she broke them. I think we should be able to contest ratings on here, because I shouldn't have to have my closet suffer because of customer error.

Jan 30Reply

sabrihui Just got a 1 star rating from a buyer who said they didn’t receive their order even though tracking says it was delivered over 2 weeks ago. To me it’s a little suspicious she waited over 2 weeks to say she didn’t receive the order. Gave her the tracking number which showed I shipped the day right after she ordered but I get a low rating for ship time. What makes it even worse is that this person is supposedly a posh ambassador🤦‍♀️. How does she not know better than to blame the seller!

Feb 13Reply

tlsilva A buyer gave me a four star rating, and said it was because there was no thank you note and I didn’t wrap the item. She picked “item cleanliness” as the complaint, the items were clean. 🤦🏻‍♀️

Feb 15Reply

cugabear @tlsilva no thank you note??! LOL. well, I think that was a bitter buyer. Sorry though that you had a to put up with that, you really can’t please some people. I just had a Similar experience today.

Feb 21Reply

tiffg83 Well, I just received my first 1 star rating. Because the shoes didn't fit, even though the size in the listing was correct. They also said I could improve my item description!?! The shoes were size 7.5 and the shoes were listed as size 7.5 🤦‍♀️ At least we can block bad buyers.

Feb 27Reply

bkb1 Sometimes you can do everything perfect & its still not good enough. It use to bother me. But now I think 🤔 some people are just not happy & want to share there negativity. 😠 I have met so many nice people & a few rude ones, ( just like life) Always nice to receive 5 Stars & a heartfelt love note 💕 If not someone else will wander in your closet. 😊

Feb 28Reply

bkb1 Their. (Spelling) 😞

Feb 28Reply

bkb1 Guess I get 1 star ⭐️ for my spelling lol

Feb 28Reply

shansflipshop I just got a one star rating for a brand new dress with tags and she cited the reason for one star was item description because it fit more like a size 4 than the 6 it was listed as (tag on the dress says size 6). First one star rating and super annoying because I heavily knocked down the price to $10 for her ....

Mar 02Reply

cugabear @evy1013 HI, thank you so much! Sharing your closet now <3

Mar 05Reply

rainaboo441 this just happened to me today! i got 2 stars because packaging was damaged and opened upon arrival which would be USPS fault and not mine. really upsets me because i’ve only sold a few things so far and i’m pretty new to poshmark and i don’t want that rating to deter future buyers. i wish we could dispute or appeal ratings.

Mar 16Reply

wickedclassy thanks for coming thru with the shares boo! returning the favor now. hope you're feeling well!

Mar 16Reply

hmoneyboo @shoebox8402 I know I don’t understand how it’s my fault if the item didn’t fit you

Mar 22Reply

shoebox8402 @hmoneyboo I’ve never bought from you. Excuse me?!

Mar 22Reply

hmoneyboo @shoebox8402 I was agreeing with you’re post ..that wasn’t towards you

Mar 22Reply

hmoneyboo Your

Mar 22Reply

jingjing060912 So hilarious.

Apr 06Reply

e_deforest @rollierex I love this post. My very first customer gave me a 1 star rating which crushed me being since I was so new to posh. She stated the bras were worn (yes, it said gently used and that they had been washed). She also added that they didn’t fit well (her boobs not fitting the bra size she supposedly wears isn’t my fault).

Apr 11Reply

e_deforest @rollierex (my continued comment 😊) But regardless I think she was unfair. And luckily I didn’t give up because most other buyers have been great. I think we should at least get to reply to the feedback and explain our side. It only seems fair. 💯

Apr 11Reply

danielleattire If someone purchases your item then dings your rating by saying the problem was "item cleanliness" then literally reposhes it right after and in the description says it's in perfect condition... Should I block this person? If I block them can they change the rating they gave me and make it even lower?

Apr 15Reply

philfashionista I feel like this is happening more and more lately. I am seeing a lot 1st time buyers knocking off stars because something is not in NWT condition even though it’s clearly stated the item is preloved. They don’t seem to understand that Poshmark isn’t Amazon and they are angry when items aren’t brand new. They forget that the reason they got the item at such a good price is because it is preloved.

Apr 24Reply

vanfrell This is amazing. I really appreciate your comments about ratings. I’ve only ever given five star ratings and I’m thankful when others do the same. We’re all running small businesses here and good will goes such a long way. Best of luck and Happy Poshing! 😀🎉😀🎉

May 01Reply

deca30 I appreciate this post. I had a low star rating left for me on a brand new tote. Item new with tags, made of jute, described perfectly & discounted for the buyer. She left very negative feedback. I was so upset I contacted PM and basically it was "we're sorry about your luck"

May 12Reply

plusvalue1 yeah, I got marked lower by 2 buyers of bolo ties, they said could improve cleanliness! The braided material was fine. I guess they wanted me to spit-shine the metal slides on these USED ties!

May 22Reply

plusvalue1 @easyglam you needed to insist they take a picture of the package, as received. before they stomped on it!

May 22Reply

easyglam @ctfield53 the picture they attached to the complaint was only of it damaged. lol. i wrote this a long time ago. lol. i forgot i wrote that here♥️

May 22Reply

plusvalue1 @easyglam I so agree that sellers should not be so completely kept out of the rating process. Either to contest a rating, in to rate a buyer. At least an opportunity to comment!

May 22Reply

easyglam @ctfield53 yes pm needs to adjust the rating system

May 22Reply

rockinfrocks413 @cugabear can I use your info for my closet ? The Rating system ? How are you doing these days ? Cute new closet name xxoo

Jun 27Reply

okime @cugabear I just wish you'd reply to my messages.

Jul 20Reply

shadow_wings 🚗 Before Posh, I sold items in person, in a public place 🛍 This guy bought a Bundle of clothes & gave me 2x asking price. He then went on to comment about my outfit...and asked me on a date!! 😱 Some things just ARE NOT for sale!!

Jul 25Reply

bmkbestfinds i just got 1 star. ordered SUNDAY.. delivered wednesday???.. i know posh doesn't like to take down ratings but they can clearly see that the rating has zero merit!

Jul 29Reply

dmccullen0215 How about perfect sale from the Pictures, Description, Packaging, Brand new still in box, Shipped same day ordered with Hallmark hand written card of appreciation seal with a thank you... Received 3 stars! Because, on a less than 15$ order I didn't send any free treats the person had apparently grown accustom to receiving.

Jan 10Reply

pjmoneybags @shoebox8402 Someone just gave me a I star rating stating item description & wrong size. The ring I sold was a ring I bought for myself size 6 that I wore on my size 6 ring finger same as all my other size 6 rings and it fit me perfectly. The buyer claimed the ring was at least a size 7 1/2 or 8 which I know was Incorrect I tried it on again before I packaged it.I have sold other of my size 6 rings, never any complaint about the size being wrong.

Jun 25Reply

pjmoneybags @bkb1 I love your positive response and attitude and they are definitely the makings for a more pleasant Posh experience.💛

Jun 25Reply

imogensboutique @cugabear I already blocked this user for same.

Aug 10Reply

imogensboutique @rtrgirl123 this is actually preferable. You do have to wait for your payment but it’s better than a bad rating to me.

Aug 10Reply

cugabear @vanfrell sorry I just saw this , thanks! Same to you! Sales are down for a lot of us but I hope your sales are still rolling in ❣️

Aug 10Reply

cugabear @imogensboutique for? Sorry, I’m just realizing how many comments are here that I missed and never answered so I’m kinda lost 😅🙃

Aug 10Reply

cugabear @pjmoneybags honestly in this scenario, it’s my personal opinion that she/he just wanted to be right even though they were wrong. I am sure, that it probably didn’t fit her but as humans, we don’t want to be wrong lol 🙃

Aug 10Reply

cugabear @pjmoneybags I’ve also noticed that those who buy an item for a special occasion and the item doesn’t fit, EVEN IF EVERY MEASUREMENT WAS LISTED CORRECTLY…..the bear claws come out of the buyer. The disappointment turns into rage and from rage gaslighting. 🤷🏻‍♀️🤣

Aug 10Reply

cugabear @dmccullen0215 hi! Sorry I’m just getting to this message. I’m not sure why this individual did this, but could be a bad case of buyer’s remorse.

Aug 10Reply

cugabear @dmccullen0215 there’s some people that are chronic low raters. Also *Not always* but I’ve realized the ones that lowball really bad, even if you accept ….usually give a bad rating in return which sucks 🥲

Aug 10Reply

cugabear @bmkbestfinds hi! Sorry I’m just now getting to your comment. whether it’s ratings or open Poshmark cases, 98% the buyer wins. no matter how blatantly obvious wrong it is

Aug 10Reply

cugabear @shadow_wings hi! Sorry for just now responding. Yeaaaa whoa!! I was reading it at first and I was like wow this sounds great and then it went downhill 😅. However I’m so glad you are safe and nothing happened to you!! You’re right. You’re not for sale and you’re priceless ❣️

Aug 10Reply

cugabear @rockinfrocks413 hi! Sorry I’m just getting to this. I’m kinda confused what you’re asking but I’m. Sure it’s fine lol. Thanks. The old name was given to me by my X of 7 years and I finally had the courage to close that abusi*ve chapter ❤️‍🔥 …I got this name which a family endearment nickname ❣️🥰

Aug 10Reply

pjmoneybags @cugabear A buyer broke a good bangle & reported it as being received that way. I pi submitted pictures to CS of the bracelet being packaged unbroken in perfect condition & within a few hours they sided with the buyer & refunded them.I received my perfectly good bracelet back broken. The way it was broken had to have been on purpose. I was really upset about that one & I complained to CS. They gave me a $5 credit. That really made me a little leary about the whole process.😬

Aug 10Reply

amourdvetements This is terrifying

Oct 07Reply

ashyco So so true!!✨

Jan 09Reply

abigdealhere Totally agree. If the measurements are in the listing and are correct, there is no justification for leaving bad review if clothing doesn't fit. Also, if the post office is slow, a bad rating here just hurts the Posh Seller. The place to put that bad rating is with the postal service.

Jun 24Reply

imogensboutique @drebottini yes she is. Gave me 1 as well. Is there a blacklist we can somehow make for these twisted souls?

1 day agoReply

imogensboutique @cugabear shirin gave me 1 too. We seriously need a blacklist.

1 day agoReply