True to size 37! 9.5 inch insole ! it's a rare case for so kate but this pair is exactly 37 fit!!! model so kate 120 12 cm heel!!!!!!! only for women who can walk I these heels - I can't:-( my limit is 10 cm that's the reason for the sale worm once ! sold with the box and 1 dust bag NO spare heel caps !! but heels are in great condition no signs of wear other than bottoms !