Reposhing this item I purchased from @afstoto. I really love these shoes but knowingly bought shoes that might be too big. Beek does recommend going up a half size with the Puffins, but I went up a whole size, hoping! Even bought alpaca liners, then thick sherpa liners, trying to make the Puffins more snug. I will be happy to send along those extras:) These shoes were brand new when I received them, but I wore them multiple times trying to make them work for me. I have polished them regularly with Meltonian All Purpose Cleaner and Conditioner and with Meltonian Delicate Cream. Questions? Leave a comment below!