A horror story. Was a beatutiful smooth bag. As I always do with my new Dooney's, I conditioned her with Apple product and then I noticed there was a large and smaller dark birthmark (?) or something that absorbed the conditioner inconsistent with rest of bag. This has never happened before. I should have left it alone. It wasn't too bad. There must have initially been slight "softer" leather/marks that I didn't notice. So I tried to buff out with a soft cloth and it made it worse. Tried to apply more conditioner to rest of bag to darken to same color as the mark. It didn't work. I gave up and purchased a new one. Not sure if anyone can fix her or doesn't mind the blemish on front or bag. Hoping to find her a home. If not, I suppose I'll use as a bump around travel bag. 13"L x 10"H x 5.5"W. Strap drop 10.5".