New. Never used makeup hardcase. Case is in new condition/Without scratches, dents, marks, etc. All hardware is shiny silver. Black bendable handles for comfort. Beautiful double zippers with Brighton Heart zipper pulls. Hearts are open in case you want to put a lock on it. (It does not come with lock) Zippers work with ease. 4 black feet on bottom of case. Silver brackets on sides of case for removable shoulder strap. (included) - inside has many compartments. Mesh/elastic and zippers all work. Has a middle section as well. Sides have Velcro flaps so that the case can stay slightly opened or case can lay completely open (flat). Pic #2 shows elastic trolly sleeve to secure to another luggage handle when needed. Tags are in place from original purchase. Cute Brighton hearts printed interior. Interior is made from similar fabric as an umbrella would be made from. So can be easily cleaned when needed. Feel free to ask any questions.