I bought this about a year ago from Ulta (see link below for details) and have used it very sporadically. There is absolutely nothing wrong with it, and aside from not having the box, it is like new. The barrel size is just too large for my shorter hair. 1.25 inch barrel. This barrel is 2 inches longer than your average curling iron, which makes it so much easier to curl long hair. https://www.ulta.com/p/long-barrel-curling-iron-pimprod2020617?sku=2576060