Preloved but gently…please examine pictures for measurements and to see no scratches on body and no scuffs on bottom corners, and that hardware is shiny and pretty, handles are braided and show no wear. Inside is navy and clean (even tho my pics make it look dingy), pockets inside are too. If you love beautiful, durable pebbled leather, this bag is for You! I ship every day. Btw, I reduced this price because COLE HAAN is not so popular right now despite its quality. 😥