For sale is a guaranteed authentic Cleopatra Spa LED light facial mask. It is an open-box item in like-new condition, guaranteed to work perfectly. This is the EXACT mask that retails for $400 exclusively on the Cleopatra website but for a fraction of the price! All accessories are included and they as well are guaranteed to be authentic! Included is the 7-color multi-intensity LED mask, washable silicone eye protectors, USB-C charging cable, the instruction manual, and it all comes neatly packed inside an included nice softshell zippered carrying case! THIS IS THE MASK YOU HAVE BEEN LOOKING FOR! When stacked up against the other LED masks on the market, the Cleopatra is FAR SUPERIOR! If you have any questions please don't hesitate to ask! Thank you for looking PLEASE NOTE- sometimes it can be difficult for users to find the location of the on/off touch button that is located in the middle of the forehead. Try pushing with multiple fingers, your whole palm, at different locations with different amounts of pressure, etc. Once you've found that sweet spot it becomes much easier to operate thereafter! Also, be sure that it is fully charged and that the toggle switch is in the correct position! If you still have issues, please feel free to contact me and I will be happy to assist! Comes from smoke-free and pet-free environment