MZ Wallace Sutton deluxe small handbag in navy. Like new condition. Barely used.
US$140 US$255
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MZ Wallace Sutton Deluxe small handbag in navy. Like new condition inside and out. Does not come with crossbody strap or dust bag.
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perezcary67
and
4 others
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27 Comments
perezcary67
I was going to use the purse for the first time and it’s broken. The latch on one side does t close. You should have disclosed that.
Nov 30Reply
scooby2525
@perezcary67 hi… I am so sorry but didn’t even know that. I am very honest with my listings and would have disclosed it if I knew. Are you able to get it fixed? I can reimburse you.
Nov 30Reply
perezcary67
@scooby2525 I don’t know if that can be fixed but I highly doubt it.
Nov 30Reply
scooby2525
@perezcary67 can you please post a picture of the issue?
Nov 30Reply
perezcary67
@scooby2525 it doesn’t allow me to send pics or videos
Nov 30Reply
scooby2525
@perezcary67 ok so what would you like to do?
Nov 30Reply
perezcary67
@scooby2525 I have to say I absolutely love the purse. I will take it to aee if they can fix it. If not I’ll return it.
Nov 30Reply
perezcary67
@scooby2525 in all honesty my mom got very sick and passed away so I didn’t even look at it before. I went to use it and yesterday and that’s when I realized it’s broken.
Nov 30Reply
scooby2525
@perezcary67 ok please keep me posted.
Dec 01Reply
perezcary67
@scooby2525 I will. Once I leave work on Monday I’ll take it to see if it can be fixed. Thank you. Have a good night.
Dec 01Reply
perezcary67
@scooby2525 hi
I’m here at the place and it can’t be fixed. They would have to find something similar and it’s costly. I’d like to return it. Pls. Thanks
Dec 02Reply
perezcary67
Approx $40
Dec 02Reply
scooby2525
@perezcary67 $40 to fix?
Dec 02Reply
perezcary67
@scooby2525 yes. That’s a lot. They woke have to replace both sides with a different style
Dec 02Reply
scooby2525
@perezcary67 ok I’ve never had this happen before so I need to contact Poshmark customer support to see how to handle. I’ll let you know once I hear from them how to proceed..
Dec 02Reply
perezcary67
@scooby2525 please let me know. The purse was $140 and spend an additional $40 is just way too much. I would have purchased a new purse.
Thank you
Dec 02Reply
scooby2525
@perezcary67 I understand but if you want to fix it o will reimburse you. Just let me know what you want to do
Dec 03Reply
perezcary67
@scooby2525 I’ll fix it but it’s so much money though.
Dec 03Reply
scooby2525
@perezcary67 ok let me know what you decide to do. If you want to return the bag you will need to open a case with Poshmark and go through the appropriate process, which will include providing pictures of the damages.
Dec 03Reply
perezcary67
@scooby2525 I prefer to return it.
Dec 03Reply
scooby2525
@perezcary67 ok then please open a case with customer support. You will need to provide detailed info and pictures before they approve it .
Dec 03Reply
perezcary67
@scooby2525 yes. That fine. Thank you. I’ll keep you posted.
Dec 03Reply
perezcary67
Wanted to let you know I still haven’t heard from Poshmark. Thank you.
Dec 05Reply
scooby2525
@perezcary67 I spoke with Poshmark support yesterday and they said they issued you a partial credit for this. They also said that the matter needs to be handled directly with them moving forward so please contact them if you feel the matter has not been resolved to your satisfaction.
Dec 05Reply
perezcary67
@scooby2525 I haven’t received any notification at all.
Dec 05Reply
scooby2525
@perezcary67 please reach out to them again. Go through the Poshmark support center. They told me to direct you to them
Dec 05Reply
perezcary67
@scooby2525 I have reached out to them 3 times and have not received any response. I think they have our emails mixed up
Dec 05Reply
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@scooby2525
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About the seller
@scooby2525
Last Active: 19 hours ago
319
Listings100+
Sold Listings1 day
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