This tote is in excellent condition. It is used with no scratches on the outside and normal wear on the inside (normal stains from pens, etc.) Great for work and even as a quick baby bag. Can carry a whole lot of items. I am selling two telfars and I will be sending the insert shown in these pictures to whomever purchase it first. The insert helps keep organized and make switching bags easy !!!! 15% off for anyone who buys both at once.