This item is new in package, there is some damage to the packaging that may include the zipper being broken. USED CLOTHING/SHOES All used clothing items have been laundered and cleaned to meet ebay's used clothing policy. Shoes are cleaned to the best of my abilities. I am not a shoe expert and therefore do a basic cleaning. Photos will be the best way to judge the condition. If there are any defects, stains, flaws ect, it will be noted within the listing and photographs. Older listings may not have photos of measurements. Please reach out and we will get the measurements as soon as possible. We strive to be transparent with the items we are selling and to provide an accurate description. With that being said, we are only human, and humans can make mistakes. OTHER ITEMS All used items have been inspected, tested and such. If an item has been tested and inspected but does not work properly, it will be noted in the listing and listed as parts only.