New with box. Had an 8 and heel was slipping with socks so exchanged for a 7 at cust service recommendation advising they would stretch but I could not bring myself to wear them out bc one foot was just too small at the front notch . I could not flex my foot comfortably while wearing dress socks and don’t think I could make that space stretch like I would need to. These are the PERFECT neutral bootie and I am sad to let them go!!! I am normally a 7.5 or 8 - have an 8 in most of my Freebirds - for reference. Comes from a smoke free, dog friendly home.