These heels are brand new. I waited past the 14 day window to be able to return them. Never worn outside. I wear a size 7 (sometimes a 6.5). These fit more like a 7-7.5. They slip on my heel a little. The professional woman's best ally in fashion, this chic, pointed-toe 3-inch block heel is celebrated for comfort and superior fit. The handcrafted stretchy leather upper is padded with an ergonomically-designed insole, proper arch support