FIRM PLEASE Soft as a pillow! Gorgeous impeccable gold hardware in excellent condition. My detailed pictures cover all bases on this gorgeous like new MK bag. Everything about this bag looks newer. I did not see any flaws or wear while photographing this bag, although it is pre-loved. I have researched it and noticed that some have bottom pegs, while others do not. This does not. It holds up just fine without them. Perfect for this fall & winter season!