Brand new, unopened. From the website: PRODUCT DETAILS Lay it it on thick. Give dry hair a quick dose of mega-moisture with this rich conditioner that leaves hair smooth and frizz-free, thanks to a blend of strengthening keratin, plus softening marshmallow root, shea butter, and avocado oil. Pair with Thick Shampoo for best results. Keep it on deck 24/7 with this Refill Pouch, made with 60% less plastic than bottles. Because climate change is real.