Condition is new without tags. Shipping Services: USPS First Class Package With Tracking Number. Handling Time: 1 Day Ship out exception Holidays and weekends. Charm only. Bracelet not included. Delivered with Pandora gift pouch and polishing cloth Photos show what you will receive, Please look at all of them before purchasing. If you are not happy about your purchase or you don't receive your order. Please contact us we are sure we will solve all of your problems.  Thank you for shopping at our store!