•The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph A. Michelli. Hardcover Book. In great pre-owned condition. Has a few marks on the dust jacket. Comes from a pet and smoke free home. •Check out my other book listings! Please keep in mind the 5lb. limit when bundling books. •Make me an offer if you're interested! •Are you new to Poshmark? Use code LEAHDAVIS267 when signing up to receive $10 Poshmark credit!