POSHMARK Customer Support Email 3 pages

Name: POSHMARK Customer Support Email 3 pages
Brand: PoshMark
SKU: 69163056dbd8f045efb06772
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Screenshot of a Poshmark support email response discussing search filters and closet functionality. The email shows a professional customer service reply with recommendations about using search features.

Category

Electronics

Cameras, Photo & Video

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Gray

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fataleframe and 37 others like this

49 Comments

tara273 Hi Stacey I appreciate you pursuing this! One idea I have is if they set the default in closets to be only available listings (instead of all listings) this would really help.

3 days agoReply

staceyknight615 @tara273 You are so right! What a fabulous idea. PoshMark look at this solution.

3 days agoReply

4toomanydogs Get em girl! Thanks for reaching out! We recently removed the Bulk Sharing tool as part of our effort to simplify selling and focus on what truly helps you make sales. You can still share individual listings when you want to highlight specific items, but there's no need to bulk share regularly. Instead, we encourage you to focus on the actions that make the biggest impact

3 days agoReply

staceyknight615 @4toomanydogs They sent this to you?

3 days agoReply

jenjen10372 Thank you Stacey!

3 days agoReply

staceyknight615 @staceyknight615 Please share this “listing” out to EVERYONE. Maybe just maybe POSHMARK will LISTEN

3 days agoReply

somethinsnazy Thank you !! 😊

3 days agoReply

bigolewoman @staceyknight615 A temp solution is to use a laptop or your browser on your phone (bulk share still works for time being). It's annoying and clunky but a work around in the interim:)

3 days agoReply

melscboutique Shared! Agreed bulk sharing needs to be put back. It’s too hard for bigger closets to share listings individually!

3 days agoReply

aeothreads If I go to the Poshmark website on my phone I can still share to followers! The option is not gone there. Not sure why or how long it will last but hope that helps you all!

3 days agoReply

mpbocharo Well put and totally agree 💙

3 days agoReply

lykoseve @melscboutique I just complained to them too unbelievable and like you said I have over 1000 items on my store. There is no way in hell I could do each one individually why they stopped that and right at the busiest time when I needed at the most since I sell costumes unbelievable unbelievable. They just ruined everything this past for the last past few weeks just things happening that I just I don’t know.

3 days agoReply

lolli_aragno Thank you for sharing.

3 days agoReply

truekizzle absolutely agree 💯 did you just message under general question? power in numbers hope they find a better solution thats straight forward !

3 days agoReply

basiqq Agreed. They are driving me CRAZY.. ive seen a few posts on reddit of ppl complaining but posh doesnt seem to be backing down. If there is no "feed" where followers can see what is shared from ppl they follow, then where the heck are you sharing to??? It's going into the abyss! Sharing has become pointless. Absolutely freaking ridiculous. They don't care.

3 days agoReply

4toomanydogs To bambisbubbles

3 days agoReply

srreis5948 I agree 100%. Thank you for reaching out!

3 days agoReply

smallfishcrafts I have over 730 active listings, having to share 1 listing at a time on my phone is ridiculous. Taking this tool away will deter people from listing. I hope our bulk share capability on the computer doesn't go away.

3 days agoReply

love_my_vintage personally I always filter out sold items before I look through a closet 🤷‍♀️ but I understand that not all buyers will do that, or know how to do that

3 days agoReply

amiaconoposh Having retired from IT as a System Analyst after 40 in thebusiness, Iso appreciate your response. Loved it.

3 days agoReply

happily_humming 😡 Poshmark is no longer for the average reseller. they make money from promoted closet while we make nothing. They promote big brands while we are swept under the rug. all our work for followers is gone. They don't listen and only offer basic ai responses.

3 days agoReply

happily_humming @smallfishcrafts is because they no longer care about us. They promote big beauty and fashion brands... they realized they get more money that way.

3 days agoReply

mattnbeth7 I messaged & I said these new changes feel like they are setting us up to fail, we shouldn’t have to go to settings find our “likes” & making us share item by item to parties is ridiculous. It’s impossible to know what “qualifies” for shows without seeing “does not qualify”. Why they would take away the bulk items from our closet that qualify is crazy! Yes, you can go thru safari but PM is the platform we’ve chosen and PM makes a ton of $ from us why make things so hard?

3 days agoReply

happily_humming @lykoseve THEY ARE CATERING TO BIG BRANDS BECAUSE THEY MAKE MORE MONEY. 💰💰💰FREE PEOPLE BRAND FOR EXAMPLE.

3 days agoReply

loverofshoess @tara273 I agree

3 days agoReply

happily_humming UNFORTUNATELY SHARING DOES NOTHING. THERE IS NO ONE TO SHARE TO! FOLLOWERS, GONE. ONLY LIVE AND FYP PAGE ON HOME.

3 days agoReply

bambisbubbles Unfortunately, you can only bulk share on a desktop right now. A lot of us have already sent colorful emails to poshmark Explaining the pros and the cons of getting rid of the bulk share. I think we need to continuously send them emails to get it back. Sharing items is a vital part of this platform and our community here on posh.

3 days agoReply

staceyknight615 Nope. I have shared this to 7349 people as of now, and still going.

3 days agoReply

hemsandtrends I know! I literally had to log into my son's tablet and use his tablet today to go on the desktop site because my phone defaults to the app every time why in the world would they take this away from us???!!

3 days agoReply

uihi @staceyknight615 I found that if you do a bulk share to followers of your available items, it will push all the sold items below and all the available will be at the top.

3 days agoReply

staceyknight615 That is how it was, with this new update it has changed and taken this away. No more share to followers.

3 days agoReply

jnvarner It looks like they also took away sharing to a posh party. I’m relatively new to Poshmark and don’t know all of the nuances of selling, but sharing to a posh party was one extra way of getting your items seen…I’m not seeing how to do that any more, within the last few weeks.

3 days agoReply

brigettew217 I shared this helped a lot and they took it away is crazy

3 days agoReply

staceyknight615 Me either. Trying to tackle one item at a time. 😊

3 days agoReply

shareloveditems @staceyknight615 Hello Stacy! As far as moving sold items to the bottom of your closet. I do it all the time, when I had bulk sharing. 1-Go to Bulk Sharing 2-checked off “share to everyone”’ 3-then scrolled to the bottom of the closet 4-Then start to move slowly back up your closet and “uncheck” all the sold items 5- when you get to the top - Go ahead and share to everyone. “Sold” will automatically be moved to the bottom of the closet.

3 days agoReply

shareloveditems @staceyknight615 Thanks for keeping up the fight to get Bulk Sharing back. My sales have certainly dropped off!

3 days agoReply

jess_modmarket @shareloveditems I used to do that too, but From what I can see they recently removed this options for us, do you still have the option? If so, where are you finding it?

3 days agoReply

je_anne_art @jakkedgrl @poshtasticdeals

3 days agoReply

jakkedgrl @je_anne_art 🙌

3 days agoReply

acganey @poshingisart

3 days agoReply

poshingisart I was told directly by head of the promoted closet that the service I was paying for had a random glitch that affected some users and they had no clue why as he laughed. That felt awesome. 😞

3 days agoReply

staceyknight615 Wow 😮 I am sorry to hear this. Hopefully things change soon.

3 days agoReply

velvetreasurez agreed

3 days agoReply

velvetreasurez @rescuetorewear

2 days agoReply

velvetreasurez @lisahsells

2 days agoReply

californiablezd I've asked the same.

2 days agoReply

lykoseve Well, they’re trying to sell us a promotional plastic cap or whatever the hell it is, where you promote your closet free for one week and then you get charged that’s what they feel about

2 days agoReply

crabfam @4toomanydogs I got this same email from them. Adding another Sellers Tools instead of Share to Followers makes no sense. Hate it for so many reasons. I cannot stand the tiny share symbol on each listing that they changed about a month ago too. Too small. I think it has definitely made it more difficult to share. Too many changes that are not helpful. Makes me wonder if the people making the changes actually use the site/app.

1 day agoReply

fataleframe the latest issue I have is that I woke up to several emails that I was flagged for excessive listing/delisting of over 100 items each. I certainly did not delete over 100 listings myself. so I am prohibited from listing for 7 days. I go to my closet to find over 400 listings gone INCLUDING my handmade items. I have a handfull of items left in my closet.

6 hours agoReply