All dolls are in played with condition. Dolls may show wear, markings or other flaws from over time. They come as is and may need cleaning or repair. All items are in pre owned condition unless otherwise stated. Any flaws are pictured and/or explained. It is your responsibility as a buyer to examine all pictures and ask any questions before purchase. Shipping is 1-2 business days.I am not to be held responsible for any lost, damaged or stolen packages. Smoke free, dog friendly home. If you have any problems with your order please contact me and I will do my best to find a resolution.