Burberry Tan and Black Albridge Leather Sneakers size 37

Burberry woman’s sneakers size 37 Authentic Made in Italy Purchased these from saks.com for my mom who wanted a pair of sneakers with a black sole that don’t get dirty. Well she wore them 3x and then says she doesn’t like them. They look brand new with no signs of wear. I have screenshot of the order from saks.com