Customers for Life How to Turn that One time Buyer into a Lifetime Customer

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life . A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. This used paperback book by Carl Sewell is in a good condition with some minor wear to the pages, binding, and possible marks within. Comes from the smoke free and pet friendly home. Please see photo. I've got a variety of items in my closet - feel free to bundle up and send me an offer! New to Poshmark? Use my code WHALEADVENTURES to save $15 off your first purchase. Code must be entered during sign-up to get the discount.