“Mastering the conflict game” by Ghislaine Guérard

Conflict is common in the workplace, but left unchecked, its effects on employees and organizations can be disastrous. From low productivity to burn-out and depression, the costs are high. That’s why it’s in everyone’s best interest to stop conflict in its tracks. This book will teach both employers and employees to decode the subtle–even hidden–structures and relationships in organizations, and map out strategies for resolving and preventing conflict. Combining proven concepts with the author’s own research and experience, and written in a practical, step-by step style, Mastering the Conflict Game provides the necessary knowledge, practice and confidence, to play–and win–the conflict game.