Meet your Posher, Heidi
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Hi! I'm Heidi. Some of my favorite brands are lululemon athletica, Reformation, Aritzia, and Madewell. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
Shipping/Discount
becomewinners
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11 Comments
michelleverge
Welcome to Poshmark 😊
miss_bohemia
Hi Heidi. I sent you a couple messages about the dress I ordered a few hours ago that I need to cancel please. I thought it was brown based on photos, not purple. If you could cancel, I would appreciate very much. Thank you.
miss_bohemia
I can see you’re online so I don’t understand why you’re ignoring me? Post offices aren’t open until Tuesday so not like it was shipped already and it was a simple mistake (I missed the window by a few minutes to cancel because I had an emergency with my dog). I really hope this isn’t going to escalate into something more than a simple resolution. Thank you.
miss_bohemia
Heidi, what’s going on? I’ve never experienced a situation like this in all my years on Poshmark. Can we please fix this? 🙏🏼
miss_bohemia
Do NOT trust this seller!
heidi_dee
@miss_bohemia Hi, I really don’t appreciate your mischaracterization of this situation! You made an order this morning and I put it in my local Canada Post Dropbox this afternoon (while post offices are generally closed on Sundays, drop boxes remain open). I did this in good faith trying to get you the dress asap - it was hours before your messages saying that you did not read the listing correctly. I was not online at the time you claimed.
heidi_dee
I truly hope your dog is ok and agree that this is an unfortunate mixup - however, it is unfair to blame me for the fact that you did not see the item’s colour on the listing or in the photos, and I followed procedure by sending it to you as quickly as I could. I’d encourage you to message customer support to see if they can help you. I’d be happy to continue this conversation privately if needed. In the meantime, you’ll see the tracking info updated once Canada Post picks up the package.
heidi_dee
When you receive the dress you can file a return through Poshmark, hopefully customer service can help you. I wish that you had not been so quick to assume ill intent here!
miss_bohemia
@heidi_dee The package is on the way back to you. Please release my funds as soon as it’s received. Thank you.
heidi_dee
@miss_bohemia I’ll be reaching out to customer support to help assist with thisb
miss_bohemia
@heidi_dee I’ve already done so. Thank you.
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