Meet your Posher, Katie
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Hi! I'm Katie. Some of my favorite brands are J. Crew, MAC Cosmetics, Nike, lululemon athletica, and adidas. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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fabmab1774
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24 Comments
sooomanybags
Hi Katie,
I saw that you were looking at my Fluevog shoes. I just sent you an offer. Thanks for your interest I’m my closet.
Happy Poshing!
kacake81
@sriider I’m so sorry - that was meant for another seller. I just edited your rating! I apologize for that, was doing too many things at once!
ccerinn
Hi! I'm so sorry I mixed up your order! I can't believe I did that. Thank you for allowing Poshmark to send you the correct label. I'm sorry for the inconvenience of having you mail the wrong package to the correct address. I truly appreciate it.💖
kacake81
@ccerinn no worries. It happens! ☺️
kacake81
@ccerinn not sure if it’s tracking yet, but I dropped it off at the post office yesterday
ccerinn
Thank you so much. If anything else interest you in my closet please let me know and send an offer or I will provide a discount to try to compensate for my error. 💖
kacake81
@ccerinn Hi :) I’m wondering if you know if the leggings were received and shipped back to me?
ccerinn
Hi! You were supposed to receive the pink thigh high leggings right?
kacake81
@ccerinn yes ☺️
ccerinn
Again I am so sorry for this mix up! I've contacted the other buyer and I've been in contact with poshmark. Poshmark said they're were contacting the buyer to have this fixed but I see that it's not. I will contact Poshmark again. I don't know if you want a refund? I don't understand why the other seller hasn't shipper out the leggings 😕😕
kacake81
@ccerinn I don’t mind waiting a bit longer if you want to contact Poshmark again. I’d hate to ask for a refund if there’s a chance they get sent back! Just let me know what they say :)
ccerinn
I definitely will and thank you for your patience. I'm sorry I didn't let you know earlier, the way Poshmark responded to me, I thought you and the other seller were being kept up to date. As soon as I heard back I will contact you. Again thank you so much for being so patient and kind 💖
kacake81
@ccerinn thank you ☺️
ccerinn
Please don't thank me, I royally screwed up your order and I'm so hesitant that you are still waiting for it. It wanted to get this resolved asap.
ccerinn
Hi Katie. I just wanted to let you know that I did contact Poshmark customer service and the other seller but I am still waiting for a response from both of them. As soon as I hear something I will let you know.
kacake81
@ccerinn I appreciate the update ☺️
ccerinn
Sorry I haven't heard anything yet.
ccerinn
Hi Katie! I got a response from Poshmark, I've copied pasted it. Hi Celeste,
Thanks for reaching out to us and we are so sorry to hear this. Since the wrong item has already been shipped to the buyer, please have the buyer file an “Item Not Described” case once the item is delivered so our team so we may better assist the buyer in a proper return case.
Thank you so much!
Best,
Alexa
Poshmark Community Team
ccerinn
Sorry I had to cut it.
If your buyer has any questions or concerns, please have them contact our team directly so we may walk them through the return process. This is done to ensure that payment is not released and your buyer is fully covered.
We hope this helps and feel free to let us know if you have any further questions or concerns.
ccerinn
Again, I do apologize for this. I've reached out to the other buyer again but still have not heard back. I hope this response helps. Wishing you a Happy Holidays 🎄🎄
Celeste
kacake81
@ccerinn thank you Celeste - I’ll submit that. I appreciate you trying to recover the item and I do feel bad that I have to request a refund because of the other buyer :( But thank you again for being wonderful throughout this. Merry Christmas 🎄♥️
ccerinn
You've been so wonderful throughout this mess I mad! Thank you for always being so patient and kind. I'm so so sorry that you did not receive the leggings but at least you will have your money back. I do have another pair of Maroon Thigh High Leggings. If you are interested I will sell them to you for a steal. I really appreciate your patience and I can't believe my stupidity. Please feel free to message me any time! 💖💖💖 Merry Christmas to you 🎄🎄
kacake81
@ccerinn so happy to hear that they are refunding you as well - mistakes happen but dishonesty shouldn’t. So happy you aren’t losing any $ over this. Happy New Year! ❤️
ccerinn
Oh wow thank you for letting me know! I wasn't even aware of that. I sincerely want to apologize for my error and how long it took to resolve the issue and worst of all you didn't even get the leggings. I've never done this before and I've been traumatized into nevertheless doing it again. I feel so bad. I can't thank you enough for being so kind throughout ❤️❤️
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