Open box . The item is in excellent, new condition with no wear. The retail box may have slight signs of wear or damages. Our products are either customer returns or overstock from major retail stores. Items can be returned for a variety of reasons: Unwanted gifts Incompatibility Misunderstanding of functionality etc. All our items are fully inspected, tested and described accordingly. In some cases the user manual may not be included, but this can be downloaded from the manufacturers website.