I’m the second owner of this bag; I actually bought it at the Unclaimed Baggage Store in Alabama! She is still in absolutely wonderful condition but I do not have the box, or packaging for her. I can send a dustbag! THERE IS ONLY ONE STRAP Authentic Louis Vuitton Palm Springs PM Backpack Monogram Monogram Coated Canvas & Black Leather Trim Embellishment Gold-Tone Hardware Flat Top Handles & Dual Adjustable Shoulder Straps Exterior Zipped Pocket at Front Black Textile Lining Interior Compartment with Flat Pocket Zip Closure at Top Top Handle Drop: 2" Shoulder Strap Drop Min: 21.3" Shoulder Strap Drop Max: 33.9" Height: 11” Length: 8" Depth: 4”