Meet your Posher, Debra
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Hi! I'm Debra. Some of my favorite brands are Louis Vuitton, CHANEL, and Tory Burch. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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29 Comments
awthentikluxury
Hey Debra! I hope this finds you well. It appears the package has arrived, however, you will notice the item is not the Hermes agenda cover you ordered. The labels for your order and another were mixed when packaging. The LV wallet is for another customer who received your item. I am so sorry for the inconvenience and confusion on my end. Please confirm the item was received and I will work on a solution right away. Thank you in advance for your understanding! 🙏🙏
awthentikluxury
Hey Debra, I’m sure you noticed that you have received the wrong item. Your Hermes agenda is ready to be sent if you could kindly return the LV wallet that was incorrectly sent. Thank you so much!
debrajean2561
@awthentikluxury Hello yes I just got home and I saw that I had the wrong Wallet how can we go about exchanging merchandise unfortunately I posted that it was the wrong wallet before I saw your post..Please let me know what you want to do in order to rectify this. Thank you
awthentikluxury
@debrajean2561 Since the item was rated I’m not sure what can be done through Poshmark. It was an honest mistake that hasn’t happened before. I will have the Hermes agenda back in a few days and can send. Are you able to send the wallet back to the return address on the label? I’m so sorry for the confusion!!
awthentikluxury
@debrajean2561 I just sent PM another note letting them know of the situation. I’ll keep you posted with any updates.
debrajean2561
@awthentikluxury yes absolutely but you will need to send me shipping costs
awthentikluxury
@debrajean2561 I’m seeing if PM can provide you with a return label after an item was rated. Either way I would cover the cost. Thank you for your understanding!
debrajean2561
@awthentikluxury no problem I would be happy to speak with them as well
debrajean2561
@awthentikluxury How do you found out about the return label
debrajean2561
Any response regarding the return
debrajean2561
Please let me know when you receive my merchandise and I will return the wallet do you as soon as possible
debrajean2561
Have you received my product yet from the other party? As soon as you receive that let me know and I will send out the merchandise I received
debrajean2561
Hello
debrajean2561
@awthentikluxury
I have not received a reply from you regarding the status of the other wallet could you please let me know where I stand
debrajean2561
Please respond
debrajean2561
Hello
awthentikluxury
@debrajean2561 I don’t see, or get notifications, when you send messages to your profile page. I emailed Poshmark again and would like to get this handled ASAP. It’s tricky because the item has been accepted.
awthentikluxury
@debrajean2561 I am asking PM to accept a return and provide you with a pre-paid shipping label. Once the item is sent back a refund will be issued automatically and you will be able to purchase the item again. I will let you know as soon as I hear from them. 🙏
debrajean2561
@awthentikluxury
debrajean2561
I sent them a photo of the wallet but still have not received a return label. Couldn’t they email it?
awthentikluxury
@debrajean2561 Hey Debra! I received a response back from PM support this morning. They should respond to both of use shortly. Their responses have been slightly delayed the past couple of months. Again, I very much appreciate your patience and will push to get this resolved by tomorrow. 🙏🙏
debrajean2561
@awthentikluxury
Thank you for your response I really appreciate it!!👍🙏🏻
debrajean2561
@awthentikluxury Hi still haven’t heard back from anyone regarding the label or where I should be returning this to to get my credit.
debrajean2561
@awthentikluxury Not sure if you got this last message but I still have not heard from anyone regarding the return label I cannot believe how difficult this is.
debrajean2561
@awthentikluxury I have not heard back from you apparently they said that they sent you labels so I can return the merchandise. Please forward as soon as possible
debrajean2561
I would like to hear from you by Monday if not I’m going to contact Poshmark Regarding this purchase
debrajean2561
@awthentikluxury
Are we ever going to get this resolved? PM emailed me saying they sent to the labels.
debrajean2561
@awthentikluxury Hello are we ever going to get this resolved I am still waiting for the labels to come to me as Poshmark said they sent you two labels
debrajean2561
@awthentikluxury
Never received my label that PM sent you to forward to me. What is going on!!
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