Meet your Posher, Diana
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Hi! I'm Diana. Some of my favorite brands are kate spade, Michael Kors, and MAC Cosmetics. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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29 Comments
fashiondiva411
@dianaebers30 Welcome to Poshmark, Diana! 😊 It’s a very friendly community here. I see you like Kate Spade and Michael Kors which makes up about half my closet. Feel free to ask any questions. Have a great night! ❤️
mcosmetics19
Hi nice to meet you
dianaebers30
@mcosmetics19 thank you nice to meet u too
dianaebers30
@fashiondiva411 ok thank you 😊
draeger260
Hello, Another buyer recently informed me that they received your order of the Tarte Maracuja oil. I sincerely apologize, I must have mixed up the labels before dropping the packages off at the Post Office. So you will be receiving her order of Moroccan Oil shimmering body oil. I'm currently attempting to contact Poshmark Reps to rectify this situation. I am so sorry for the delay and the confusion, I'm hoping this issue can be mitigated soon.
dianaebers30
@draeger260 so does that mean I won’t be getting my order
draeger260
@dianaebers30 You will still receive your order. However, there will be a shipping delay so the orders can be swapped. I've already contacted Poshmark (still awaiting a response), I'm hoping the solution will either be: 1.)Poshmark sends both of you a free shipping label to the other individual and you drop it off at the nearest post office. (Which would be the fastest method)
draeger260
or 2.) The items are returned to me, where I can repackage and ship the correct items to you both (with additional sample items, for the mixup) this method would take twice the shipping time though.
dianaebers30
@draeger260 ok thanks let me know which one to do please
draeger260
@dianaebers30 Absolutely! I'll keep you posted. Just waiting on the company to respond, should be within 24hours.
draeger260
Just an update: I received a response from the Poshmark Team. The other buyer is returning your item back to me. You will have to open a formal case (Wrong Item), they will then give you a shipping label. Then I can proceed to process it accordingly.
dianaebers30
@draeger260 how do I go about doing that
draeger260
@dianaebers30 You will have to go: Your Purchases>Click the item you purchased>Order problems/inquiries>Contact Poshmark>List the inquiry as "Wrong Item" with a brief description of what happened. Then Poshmark will create a formal complaint and issue you a Free shipping label.
dianaebers30
@draeger260 ok I did that but all I got was an email saying something about a brief description of what happened and I haven’t gotten anything since
draeger260
@dianaebers30 I've noticed the Poshmark Team will typically send an email notification to you just to show that they've received your inquiry. They take about 24 hours to respond or create a case. I have gone in and requested a case as well to be made for you. I am hoping to receive a response by COB Friday.
dianaebers30
@draeger260 ok thank you I received the package today I left it in the box unopened
draeger260
Roger, Thank you! I also received a response from Poshmark:
Hi there,
Thank you for the email. We have moved forward with issuing return label to the buyers.
Thank you!
Best,
Ivy
dianaebers30
@draeger260 awesome that’s great news
dianaebers30
@draeger260 can’t remember just ship it back to you by haveing a return to sender
draeger260
@dianaebers30 You should be receiving an email from Poshmark shortly. Which will provide a new shipping label. You'll just have to print it out and tape it on top, then drop it off at a post office. You'll be getting your refund as a return, and if you are still interested in purchasing your original item, we will have to repeat the process of purchase. I apologize for all the craziness.
dianaebers30
@draeger260 the problem is I don’t have a printer I will have to find someone with one
dianaebers30
How about I just buy what you shipped me instead because I can’t find someone with a printer let me ask my brother who is a postal worker if I can just write return to sender on it and see if it can go that way
draeger260
@dianaebers30 Alright, We can try return to sender first. Apologies this is turning into kind of a hassle.
draeger260
Hello! Just checking in. Is there any status on the return of the product? The other buyer is still waiting patiently for it. She has successfully returned yours and it is currently sitting in my home waiting for shipment. 🙂
dianaebers30
@draeger260 I’m going to run it to the post office tomorrow after work and talked to my brother who works there said since I didn’t open it I should be able to return to sender
dianaebers30
@draeger260 they accepted it so it should be on its way back to you
poshgarden
Thank you for stopping by. My gift to you: FREE SHIPPING❣️
rooster1984
Hello!! If you're interested I am having a sale that if you bundle 3 or more items you get them half price. Purses and tools not included. Have a blessed day 🙂
tutuwig
Hi, it is a so nice place since you are here. Hope you get lots of fun here. I am selling the wigs. Thanks.
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