Meet your Posher, Jacqui!
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Hi Ladies, My name is Jacqui and live in New Jersey. Some of my favorite brands are Free People, Anthropologie, Sam Edelman, Louis Vuitton and Michael Kors. I will seriously consider all offers. Thanks for checking out my closet! All of my items are authentic.
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annew2497
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42 Comments
odessachristine
You have a great closet. My favorite by far!
jjhaas32
Than you! xoxo
smphenix
Good evening...I purchased a purse today and was wondering approximate delivery date. Thank you very much!!
jjhaas32
@smphenix The bag is going out tomorrow morning Priority Mail 2-Day.
smphenix
@jjhaas32 ...perfect! Thank you for getting back to me so quickly!!!
smphenix
@jjhaas32 one more question. ..Will I get an email saying it has been shipped? Sorry first time ordering from here?
jjhaas32
@smphenix you should have received an email that it was shipped by now! I received one a few hours ago. Let me know if you don't get it.
jjhaas32
@smphenix did you get an email?
smphenix
@jjhaas32 I did last night....thank you!!
smphenix
@jjhaas32 I received the purse..I need to return as I thought the dimensions in the description were of the usable space inside the purse. It is too small. Please let me know how I go about returning. Thank you!!
jjhaas32
@smphenix you have to open a case with Poshmark to return.
smphenix
@jjhaas32 ..I did but haven't heard anything. Is that normal? I'm new to poshmark. I've ordered from eBay but not from this site so not sure what to do. Thank you
jjhaas32
@smphenix it sometimes takes a few days. I should get notified too. I haven't gotten anything yet.
smphenix
@jjhaas32 ok...thank you so for your help!!
smphenix
I still have nothing from poshmark. I'm sorry this is taking so long. Also...there is a hole inside the pocket of the purse. I didn't see that in the description. ...the size of coins to fall into the inside of the purse.
jjhaas32
@smphenix I would email them again, it shouldn't take this long.
smphenix
@jjhaas32 I did today again..still waiting
jjhaas32
@smphenix I still haven't received a open case message. Are you sure you opened a case?
smphenix
@jjhaas32 yes...I opened another one and received an email from Christable but haven't heard since.
smphenix
I'm not sure what to do. ..I haven't anything from poshmark. I received an email twice now that says they received my message and will reply back but they haven't yet. Any ideas?
jjhaas32
@smphenix did you open the case in the 1st three days?
smphenix
@jjhaas32 I opened it the day I received the purse.
smphenix
@jjhaas32 is there a way to copy all 3 emails to you that I sent to poshmark and the dates?
jjhaas32
@smphenix I'm really not sure. I'll send an email to them and see if I can find anything out. There really is nothing I can do, everything is done through them. I have never heard of them not getting back to anyone.
jjhaas32
@smphenix I sent them a message, I'll let you know.
smphenix
@jjhaas32 ok..thank you very much
smphenix
@jjhaas32 did they reply to you? I left them a phone message also.
jjhaas32
@smphenix no! I got an email stating someone would contact me in 1-2 business days but have heard nothing since.
jjhaas32
@smphenix this is the response I got back a few minutes ago.
Megan replied:
Hi Jacqui,
Thank you for reaching out to us. Our records show that the funds have been released to you for this order. Once the funds are released to the seller, we are unable to reverse this action for a return or refund.
If the buyer has concerns or questions about their purchase, please have them reach out to us so we can better assist them.
Thank you!
Best,
Megan
smphenix
@jjhaas32 I did 6 TIMES THROUGH EMAIL!
jjhaas32
@smphenix I responded and told them that and asked them to please reach out to you.
smphenix
@jjhaas32 thank you..thank you!
jjhaas32
@smphenix the latest response
Megan replied:
Hi Jacqui,
Thank you for reaching back out to us! Upon further review, we see that our team has been in communication with the buyer and will be resolving their issue shortly. We apologize for any inconvenience!
Thank you for your understanding and Happy Poshing!
Best,
Megan
smphenix
@jjhaas32 thank you so much! I don't know why it is taking them so long. I appreciate your help!
smphenix
@jjhaas32 Good morning. ...I still haven't heard back from poshmark. This is my first time using them and my last. I appreciate your help and support. I feel bad for the sellers because of poshmark customer service.
jjhaas32
@smphenix I can't believe they are not getting back to you! I'm away until Saturday. Wi-Fi is not great here, I will contact them again when I get back.
smphenix
@jjhaas32 I got an email from them FINALLY that said they will get back with me. They told me it is because I have sent them multiple emails. I told them because their policy and emails they sent me says 48 hours not 4-5 days!!! Again thank you for your help and I'm sorry this is taking so long!
smphenix
@jjhaas32 received an email from Olivia on February 28th and nothing since then. They always say 48 hours but it has been a week now.
smphenix
Good afternoon. .I haven't heard back from them since February 28th. How about you? This is so ridiculous
jjhaas32
@smphenix I'm really not sure what to say, I can't believe they haven't got back to you. I will reach out again.
smphenix
@jjhaas32 they aren't responding to me at all. I don't know...I guess I will keep the bag. I don't sew but I will try to get the small hole inside the pocket fixed and try to sell it. This is the worst customer service I have dealt with! !!! Thanks for trying!
jjhaas32
@smphenix I'm so sorry this happened to you. They are usually pretty good about getting back to people. I'm really sorry I was no help, there is really nothing I can do, everything goes through Poshmark. If you are not happy with the bag, I would definitely try to sell it. It's a great bag! There are other sites too that you can sell on, if you are not happy with Poshmark! Sorry again!
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