Meet your Posher, Jen
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Hi! I'm Jen. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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31 Comments
besaint
Welcome to poshmark 💕! You’re going to love it here, & trust me it becomes addicting. 🤗 make sure you share share share & follow as many users as you can to maximize your sales! 💵 if you’re here to shop make sure you follow your favorite brands and like the items so you can receive notifications of price drops! Lastly, if you have any questions feel free to tag me & I’ll help you the best I can! ❤️🍍 Happy Poshing!
Mar 23Reply
mspoochiee
Hello! So I made a mistake and accidentally shipped you some shoes I sold instead of the sweater. I am SO SORRY! I apologize for my silly mistake. I have opened a case with posh mark support and we will get it rectified. Posh will contact you on the next steps so I can get you your sweater. Again I am soooooo sorry.
Apr 20Reply
jen_anne
@mspoochiee I just got the package in the mail and was about to message you and saw this. Let me know what to do. Are you not going to be able to send me my sweater until you get this back? I was really hoping to take it on vacation with me.
Apr 20Reply
mspoochiee
@jen_anne posh support say they will respond in 24 hours and tell us the next steps. I’m not sure how it works because I’ve never messed up anyone’s order. I’ve shipped so many things and I feel so bad. Hopefully they respond quickly. I think most likely they will email both of you who got the wrong package a new shipping label to send to each other? At least that’s what I hope happens. In the case that it needs to be sent back to me I will pay for overnight shipping once I get it back.
Apr 20Reply
jen_anne
@mspoochiee ok I’ll send you a message to let you know what they say. I’m ready to send out the package Susan was supposed to get. Have you been able to reach her to confirm she will do the same?
Apr 21Reply
jen_anne
@mspoochiee hey FYI I just saw on the faq page that the buyer should open a case and explain the wrong thing was sent. It says
Step 1: Go to My Purchases
Step 2: Select your order
Step 3: Select Problems/Order Inquiry and follow the prompt to open a formal case. Step 1: Click My Purchases in the drop down menu
Step 2: Select your order
Step 3: Select the Problems/Order Inquiry drop down menu at the bottom of the screen
Step 4: Select Orders Not as Described and follow the prompts
Apr 21Reply
mspoochiee
@jen_anne I’ll let her know to open the case
Apr 21Reply
mspoochiee
@jen_anne I just got this email from Posh, check your email!
Two of your recent Poshmark sales were mis-shipped. We have sent new labels to each of the buyers for your two orders to ship the items to each other.We will be sending you a separate email with tracking information for each package once the buyers ship the items. If, for any reason, the buyers are unable to receive the correct items, they have the right to request a full refund.
Apr 22Reply
mspoochiee
Again I am SO sorry. I definitely wont be making that mistake again! Thank you for all your kindness and patience.
Apr 22Reply
jen_anne
@mspoochiee Hey I got the email and will be printing my label out today at work. So the package will go out tomorrow.
Apr 23Reply
mspoochiee
@jen_anne Awesome! Let me know if there is anything else I can do for you! In the future let me know if your interested in anything in my closet and I will offer you a great discount! Take care!
Apr 23Reply
jen_anne
@mspoochiee Do you know when the other buyer is shipping my sweater out?
Apr 24Reply
mspoochiee
I havent got the tracking email but I just left her a comment asking. Im sure she is anxious to get her shoes so I'm sure if she hasn't already she will soon.
Apr 24Reply
mspoochiee
@jen_anne she just replied shipping out today!
Apr 24Reply
jen_anne
Crap the box was too big for my mailbox so I’m going to have to take it to the post office tomorrow. Sorry for the delay.
Apr 24Reply
jen_anne
@mspoochiee Hey my package went out on Wed so she should be getting it today or tomorrow. Do you know if she sent mine out? I haven’t gotten any email confirmations that it’s gone out yet. I’m going to be really upset if I don’t end up getting the sweater. :/
Apr 27Reply
mspoochiee
@jen_anne I actually sent her a comment on her yesterday about it, since I didn't have the tracking email yet. I haven't got a reply yet, hopefully she replies today or sends out. I'm sorry, I wish I could do more. :(
Apr 27Reply
jen_anne
@mspoochiee I was afraid this would happen. Now she has no incentive to send mine since she’s received hers or will be soon.
Apr 27Reply
mspoochiee
@jen_anne Ill send posh support an email
Apr 27Reply
mspoochiee
@jen_anne this is what I got back from posh: At this time, we have proceeded to issue your buyer with prepaid swapped shipping labels to quickly resolve this hiccup. Please note that we are unable to guarantee that the recipients will be cooperative in forwarding the correct item. If tracking does not update by April 29, 2018, please let us know.
Apr 27Reply
mspoochiee
@jen_anne I just spoke to the other buyer. She said she shipped it out so hopefully tracking updates soon.
Apr 29Reply
jen_anne
@mspoochiee I wonder how long it usually takes to update. If she shipped it yesterday I’m not sure info will show up today since mail doesn’t go on Sunday but maybe by tomorrow something will show up. She said she was going to ship out Tuesday though so if thats the case then it should have shown up by now.
Apr 29Reply
mspoochiee
@jen_anne hopefully it updates tomorrow. Keep me posted in case it just shows up. Weirdly enough I dropped another order off at the post office on Saturday and 1 out of 3 boxes I dropped off hasn’t been marked as scanned in. And they were all together. My post office kind of sucks so I don’t know. I appreciate all your patience and kindness during this.
Apr 29Reply
jen_anne
@mspoochiee I’m skeptical about her sending it because I still haven’t gotten any tracking notice at all.
Apr 30Reply
mspoochiee
@jen_anne I have not either. I will contact Posh again today. Do you have the option under your order to report a problem?
Apr 30Reply
mspoochiee
@jen_anne I sent her another message and also emailed Posh about it. She said she received the shoes but has not accepted them so I have received nothing for them.
Apr 30Reply
jen_anne
My other problem is still pending and I don’t have the option to add notes. I’m hoping she’s being honest about sending them and maybe this evening we will get a notification but I don’t know. I’m super annoyed that she’s not handling this properly. I wish I had waited to mail her stuff. Maybe she would have been quicker to get my stuff out to me if she was still waiting on her shoes
Apr 30Reply
mspoochiee
@jen_anne Posh responded to me and said they will be refunding your money. I'm so sorry. I can't believe she didn't hold up her end of the bargain. Hopefully the sweater still some how by the grace of god comes and you will have it for free. I'm so sorry again for the inconvenience. Hopefully I still get reimbursed for the shoes. Please let me know if I can do anything else for you, if you ever see anything in the future you like in my closet let me know and I will hook you up. Take care!
Apr 30Reply
jen_anne
@mspoochiee I don’t understand why she lied about shipping it. I looked her up on Facebook and I’m super tempted to message her on there. Is there any way you can give me her info on here so I can message her thru her page or is that something you can’t disclose. It literally feels like she stole from me.
Apr 30Reply
mspoochiee
@jen_anne I just got a follow up email from Posh. They must have emailed her and the sweater is now tracking! It says you will have by Wednesday! So happy your finally getting it. Hopefully you still get the refund too ;)
Apr 30Reply
jen_anne
@mspoochiee oh yeah I saw that. I do hope I still get the refund because when they cancelled the order I went ahead and ordered the same sweater from someone else and paid for that one. So now I’m going to have two.
May 02Reply
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@jen_anne
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@jen_anne
Last Active: Jun 30
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