Meet your Posher, Lisa
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Hi! I'm Lisa. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
Shipping/Discount
25 Comments
thrifting411
Hi thank you for ordering the lipstick. I went through my stick just now and found another one. If you would like I can cancel your order and give you 15% off and extra samples for your trouble!
lisasotoobrien
Hi, Sorry I missed this. Yes that would be great! Thank you,
lisasotoobrien
I am so confused. I thought I was buying two. Will I pay 12 for one and 26 for the other?
thrifting411
@lisasotoobrien hi! I mailed out both of your lipsticks. I mailed them in the same bag. I’m hoping when you receive both of them you will release. Both the funds. I’m hoping this doesn’t cause you any inconvenience. I appreciate your time and patience. You will receive both lipsticks.
lisasotoobrien
Hi there, I just checked my credit card and was charged $12 plus 6.79 for the first order and then $20 for the second order. I am now paying $20 per tube. I thought I was getting a deal for all of the trouble much less I am paying more than I started..
lisasotoobrien
@munkey516 Hi, Did you get my last message?
thrifting411
@lisasotoobrien hi sorry I was stuck in a flood. I just got home now. Yes you paid shipping for the first one. And the second one was free shipping and I reduced the price. Let me double check. I did my best to make it work out.
thrifting411
I’m not in control over the shipping for the first item. You paid 12$ for the first and $20 for the second which works out to be $32. Making both lipsticks $16 each.
lisasotoobrien
@munkey516 Oh gosh, I hope you are safe. I'm sorry to hear that. You said you were going to cancel the first order so I thought I would be paying 12 for both with one shipping price. Actually no shipping price. I really couldnt afford two at $19 per tube. I would have only gotten one.
thrifting411
@lisasotoobrien I’m sorry for your confusion. I have mailed them out to you. I sent you extra samples. I didn’t say I was going to sell you 2 for 12$. I paid the shipping. My hands are tied now.
thrifting411
@lisasotoobrien I don’t want anyone to ever be unhappy. If you still don’t want the lipsticks after you receive them. Poshmark can email you a return label and you can send them back to me. I’m sorry for any and all of the confusion. You have 2 packages coming. If you wouldn’t mind keeping them sealed and just mailing them back to me I would appreciate that. I’m very sorry.
thrifting411
@lisasotoobrien hi did you receive my last message. I spoke to Poshmark and if you would like only 1 lipstick that can work as well. Please let me know how I may fix this situation.
lisasotoobrien
@munkey516 I just got home. Sorry fr the delay. I didnt mean both for 12 I meant 12 each so 24 dollars plus shipping since they would be coming together since you said you were canceling the first order.. I would like to keep both but would rather be paying around 30 with shipping not 40
thrifting411
@lisasotoobrien unfortunately a partial refund isn’t possible. I did send you a lot of samples but I know that doesn’t make up for all the confusion. If you want to return it we can redo the transaction. I don’t know what other options are available and I never want anyone to be unhappy!
lisasotoobrien
@munkey516 I do think you are trying to make things fair. It did get really confusing. I am not a big shopper on this site so I don't know how things work totally. I really want them, both. I just cant afford to pay $20 for a lipstick. I guess I can return and redo if you are able to do that.
thrifting411
@lisasotoobrien I can do that! I’m not looking to have anyone upset! Let me see if I am able to just refund you one of the lipsticks I’ll loose money but I never want anyone to feel cheated. That’s not my goal. Or if you want we can redo the Oder I would just feel bad bc that would tie up your money with the bank. Please look through my closet. I can mail you anything that’s $10 or less. I’m trying to figure out anything.
lisasotoobrien
@munkey516 I dont' need anything else but thank you. I can send back and redo. I don't feel cheated. I know it was mis understanding. I am leaving town and wont be back until Monday aft. I can deal with it then!. Thank you!
thrifting411
@lisasotoobrien awesome thank you for your trust!! Enjoy!
lisasotoobrien
@munkey516 HI, I have received the package. Now what do I do?
thrifting411
@lisasotoobrien you can contact Poshmark and ask them for a return label or refund. I’m not 100 percent sure bc I’ve never had this happen.
lisasotoobrien
@munkey516 I have to file a report on each order. and send a pic. I am still so confused and don't have time for this. I don't think the first order will qualify as a mistake since it wasnt but the second order is where the confusion came in. I thought I was getting a discount for purchasing two. I ended up paying more per tube than if I had bought just the one. I was so excited that I found this color and now I don't know what to do. Can I just return the one and keep the other?
thrifting411
@lisasotoobrien yes just return one and they will give you the money back.
lisasotoobrien
@munkey516 I hope they will. They are saying they have to reveiw.
thrifting411
@lisasotoobrien I commented back. They should give you a refund and you can mail back the other lipstick. I did the math and you should have received a $4.80 discount. I forgot to take off the 15%. I truly feel bad about what happened. Thank you for all your time and patience. I know this is terribly annoying.
lisasotoobrien
@munkey516 I am sending back the one lipstick today.
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