Meet your Posher, Suzanne
US$0
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Hi! I'm Suzanne. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
Shipping/Discount
14 Comments
chamboutique18
Welcome to Poshmark Suzanne!! 🌸💕 Please don't hesitate to ask me any questions or let me know if you need any help!! Enjoy poshing!! 🤗🛍💝👢
melichin78
Hi Suzanne, I purchased your ugg suede sandals and they are broken on the sides and the elastic is very loose on the back strap. Can I return these to you for a refund?
sgluvsfashion
@melichin78 Yes of course- I would NEVER have sent them if I was aware of the breakage.
Why the 1 star before hearing from me?
melichin78
@sgluvsfashion Hi Suzanne, I accidentally accepted the order on the app and emailed Poshmark to try and reverse that and still begin the refund process. Poshmark refused to allow me to start a claim. I didn’t know if I could possibly still file a claim through the order inquiry tab but every time I pulled up the purchase, the page prompted me to enter a rating. I didn’t know what else to do to clear that page so I just entered the rating and explained what happened.
melichin78
@sgluvsfashionI didn’t mean to hurt your rating in any way, if I did, I’m sorry. I was between a rock and a hard place and I was just trying to still be able to return the shoes.
melichin78
I just checked and it’s possible to edit the rating, which I can do. Will you still be willing to give me a refund if I send them back? Thank you for your time.
sgluvsfashion
@melichin78
I'm somewhat new and not very active on posh mark so I've never come across this situation before so I looked up Posh's return policy - Just for my education - I am going to take the item back from you but I want to handle it through Posh.
Please photograph where the suede is faulty before packing the shoes up.
sgluvsfashion
@melichin78
I sent a message to Posh that the item was accepted by mistake and that you would like to return the item.
Their canned response says that they try to get back to us within 24 hours but that it may take longer over the weekend so we will get this sorted out it just might take a few days 🙂
melichin78
@sgluvsfashion thank you so much for your help Suzanne. I really appreciate that you emailed Poshmark and will accept the shoes back! Thanks for taking the extra time to do that...not everyone would. I hope you have a lovely weekend🌺🌸
sgluvsfashion
@melichin78
Good morning - see Posh response:
Thank you for reaching out to us! It looks like the funds have already been released to you for this order. Once the funds are released to the seller, the sale is complete and cannot be reversed for a return or refund.
We do want to assist you in ensuring that your buyers have a great experience on Poshmark! If they have any concerns about their order, please have them reach out to us directly so that we can better assist them.
sgluvsfashion
@melichin78
At this point I would ask you to get in touch with posh about the mistaken acceptance - without their involvement I will be out the tranaction fee and return shipping.
Thanks - fingers crossed they help us out.
Best,
Suzanne
melichin78
@sgluvsfashion Hi Suzanne, good morning! I did reach out to Poshmark about the mistaken acceptance and they refused to start the refund process. I guess there’s nothing we can do. Thanks for all your help, I truly appreciate you taking the time to try and help me resolve this! Have a wonderful day!
mylovejewelry
@sgluvsfashion Hi! Your closet is great. I would like to share your closet to my friends. Mine also looks fabulous! :)
beautifynails
@sgluvsfashion Hey there! Your closet is amazing. I would love to share yours away. Welcome to my closet at anytime. Thanks.
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