Meet your Posher, Tessa
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Hi! I'm Tessa. Some of my favorite brands are lululemon athletica, J. Crew, and Coach. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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8 Comments
simpleseller
Welcome to Poshmark 💐💐 ⭐⭐⭐⭐⭐Happy Poshing !!
ceaton4
hello I bought some sketchers from you. when they arrived all seemed well. I went to put them on today and one is a different size. you advertised size 11. the box says 11. one shoe is an 11 and the other is a 10. I am hoping you have the correct shoe and we can switch them out. please respond.
tessax29
@ceaton4 I am so sorry! I had no idea they were different sizes. I sold them for my mother who they didn’t fit, but neither of us even imagined they were different size shoes and I never even thought to look because they were new. I know there is a refund policy on Posh that you can do and it will give you a return label to send them back. I’ve never done it before, but if you have any issues just message me and I can try to help. I am so sorry. Please let me know what I can do to help.
ceaton4
thank you. I couldn't do the regular refund due to timing so I messaged the poshmark support for help. I really like the shoes. I am bummed they won't work out. thank you for working with me.
tessax29
@ceaton4 Please let me know what they say. If they won’t refund it I will find a way to make it right. I am so sorry for the hassle.
ceaton4
they responded:
Hi Carolyn,
Thanks for writing in. We are sorry to hear that you did not receive the order as described. We have gone ahead and issued you a full refund for this order as a one-time courtesy. You will receive an email confirmation soon with the details of your refund. There is no need to return the item to the seller, and you may keep it on our behalf.
but I feel bad not returning the shoes. let me know what you would like me to do
tessax29
@ceaton4 That’s okay! I would donate them if they were returned, so if there’s a good cause that you’d like to donate to maybe someone could find a use for them. I’m sorry again for the inconvenience. I would have never thought they were different and I should have checked so I am so sorry about that. I’m glad they were able to make it right for you, but I’m sad they didn’t work out for you and I feel so silly I didn’t think to check that.
ceaton4
I can donate them. thank you for being so understanding. I didn't check either on size. plus I have other sketchers size 11 so wasn't too worried about the fit. I appreciate you working with me on this.
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