Meet your Posher, Walter
US$0
Size
Not for sale
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Hi! I'm Walter. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
Shipping/Discount
jacobmeade84
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8 Comments
liontoe
Hello, I’ve packed and shipped your order, it’s on it’s way. Forgive me for asking, but I noticed your last name — is it pure coincidence, or are you of the Rosenfeld brand family? Is this purse significant to you? I’m dying of curiosity...
retlawrose
I am of the Rosenfeld family. :) Tks for the purse! The box was a little small and the purse was collapsed on the bottom and top (from the handle). We'll get it fixed, but sonething to keep in mind for future shipments. Best of luck!
liontoe
@retlawrose Walter, I am so sorry that the purse arrived with buckling. I am pretty devastated to hear this, as it is something of a point of pride for me to package my items well and provide the best service possible to my buyers.
liontoe
I would have liked the opportunity to make it right with you before you docked me a star, as it will certainly affect my future sales. I do appreciate that you stated you would likely recommend me, but unfortunately, stars speak far louder than text.
liontoe
@retlawrose
Despite all that, because you received an item that you assess has been damaged as a result of improper packaging, I would like to offer the opportunity to refund you a portion of your purchase price, or to provide a discount on any future purchase you might make from me. As I understand it, the refund process on Poshmark is not a simple process, but my customers’ satisfaction and trust in me is my highest priority, as I depend on my
liontoe
@retlawrose online sales as my primary source of income. Your profile tells me you are not a frequent Poshmark buyer, so I want to offer you with the compensation that does carry true value for you. Please let me know what action I can take.
retlawrose
@liontoe oh hosh! I am so sorry! I didnt realize that a 4 star rating wld be so impactful! Im not a frequent Posher, but i have about 18 million views of my contributions to Google Maps. I'm really sorry! If you'd like to send me an incentive to buy from u again, I wont say no! :) But I'm happy to change my review to 5 stars!
retlawrose
Uh... how do i do that? :)
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